Channel Sales Manager

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Required technical skills

• 3+ years of experience as a software developer using GoLang with > 3 years prior experience in an Object Orientated language
•  At least 1 year working experience on Linux operating system

Nice to have:

• Experience in the finance industry or knowledge of financial products/markets
• BA/BS in Computer Science or equivalent practical experience
• Java experience
• Experience with multi-tier application architecture and streaming systems
• Message streaming using Kafka
• Knowledge and experience adhering to software development life cycle best practices including test-driven development, unit testing discipline, agile development, and CI/CD strategies
• Working knowledge of building and deploying distributed systems      
• Experience with cloud technologies like Kubernetes, Docker, AKS

We are looking out for Sr. PHP developers to join us at Intricare Technologies.

Your primary focus will be the development of all server-side logic using PHP Frameworks. You will be a part of a full-stack development team that is responsible for all aspects of the ongoing software development.

Responsibilities and Duties
> We are looking for an enthusiastic, diligent Senior PHP Developer
> Good communication skills and dedication to work
> Hands-on experience with any PHP Frameworks {such as Laravel or Yii 2.0 or Codeigniter)
> Excellent problem-solving skills and a positive attitude.
> Should be excited about working with the company in a dynamic work environment.

> Care a lot about product and user experience and take responsibility for thinking like a user. 

> Be comfortable in a fast-paced environment

> Build a great culture, product, and business

Bonus points if you: 

- Experience with rest API & microservices

- Experience with AWS Services

- Have worked with Vue.js in past

Kindly visit our website:- www.intricaretech.com

• Proficient knowledge of a NodeJS and Express.
• Understanding differences between multiple delivery platforms (such as mobile vs, desktop), and optimizing output to match the specific platform
• Good understanding of server-side templating languages (such as Jade, EJS, Jinja, etc. depending on your technology stack)
• Good understanding of server-side CSS preprocessors (such as Stylus, Less, Sass etc. depending on your technology stack)
• Creating database schemas that represent and support business processes
• Data migration, transformation, and scripting
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Management of hosting environment, including database administration and scaling an application to support load changes
• Understanding of fundamental design principles behind a scalable application
• Good understanding of advanced JavaScript libraries and frameworks such as AngularJS.

• VueJS
• Express
• Socket.IO
• NuxtJS
• MongoDB (3.x)
• Mongoose

• Java
• Springboot
• REST API
• Microservices

Below are the Job Details:

Qualification & Experience:- Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable with 8 - 12 years of experience

Job Summary

In this role, you will lead a team of product managers and UX designers based in Pune, India who collaborate with multiple product, engineering, and user experience teams around the world. Members of your team contribute to driving best-of-breed, high growth, integrated solutions used by companies to manage their global sales tax compliance obligations. In addition to ensuring that our solutions put the customer first, you’ll drive alignment  to deliver great products that make our customers’ lives easier.

Our ideal candidate is a great communicator who is a strategic, organized, forward-looking performer. You lead by example, have a self-driven sense of urgency, and have an exceptional ability to foster collaboration. If that sounds like you, we hope you will apply.

Job Duties

Interact with customers and subject matter experts to understand market needs 

Work closely with product managers and product leaders to drive consolidated strategies and roadmaps across teams and product lines

Understand the competitive landscape of the product portfolio

Work with product managers on goal setting and plan execution

Be an evangelist of the product strategy

Articulate a clear and compelling product vision for how each product area will align with overall corporate goals

Define metrics that measure key business objectives

Bring subject matter expertise about GST compliance requirements

Partner with other leaders and stakeholders to drive strong relationships that foster goal achievement and issue resolution

Qualifications

A strong leadership style that combines product, operational, program and sales knowledge and experience to ensure end to end accountability

8+ years related experience with a mix of roles that contribute to overall customer success

Track record of leading products and product teams from inception through launch for solutions that target small, mid and enterprise-level businesses

Experience with agile development methodologies, and commonly used tools such as Jira, Confluence, salesforce, etc.

Experience defining complex customer journeys

Demonstrated experience partnering cross-functionally, including with executives and other internal stakeholders driving business outcomes

Strong attention to detail

Team player who can drive results through influence and enthusiasm

Exceptional written and oral communication skills, with experience conducting executive-level briefings and demos both internally and with customers

Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable

Preferred Qualifications

Experience with tax automation products, ERP, eCommerce, and other financial accounting systems

Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)