
Job Title: Channel Sales Manager - ERP & CRM Solutions
Location: Mumbai, Hyderabad, Remote
Experience: 4-6 yrs
Job Summary:
We are seeking a highly motivated and experienced Channel Sales Head to drive the channel partner strategy, business development, and revenue generation for our ERP and CRM product offerings across the Middle East, Asia, South Africa, US, and UK. This role requires a strategic leader with a strong background in building and managing channel ecosystems, driving sales through partners, and executing regional go-to-market plans. The ideal candidate will have a deep understanding of the ERP and CRM landscapes and the ability to recruit, enable, and scale high-performing partners while delivering measurable sales revenue growth.
Key Responsibilities:
Channel Partner Strategy & Development:
- Develop and execute a comprehensive channel sales strategy across the Middle East, Asia, South Africa, US, and UK regions to drive revenue growth for ERP and CRM solutions.
- Establish and nurture strong relationships with new and existing partners to drive sales and product adoption.
- Lead the development of go-to-market strategies and regional sales plans in collaboration with the channel partners.
Partner Enablement & Training:
- Design and implement training programs to ensure that partners have the skills and knowledge to successfully sell, implement, and support ERP and CRM solutions.
- Provide ongoing support and resources to partners, including sales enablement tools, marketing materials, and product updates.
- Drive partner certification programs and performance management to maintain a high standard of service delivery and sales performance.
Revenue Growth & Sales Execution:
- Work closely with channel partners to ensure they meet or exceed their sales quotas and targets.
- Collaborate with internal sales teams and marketing to support joint sales efforts, drive pipeline development, and close deals.
- Take ownership of generating sales revenue for the organization by fostering a results-driven sales culture among channel partners.
- Manage sales forecasts and ensure timely reporting of pipeline and partner performance to senior leadership.
Partner Ecosystem & Relationship Management:
- Build and maintain long-term, strategic relationships with key partners and stakeholders within the partner ecosystem.
- Conduct regular performance reviews with partners, identify areas for improvement, and work together on corrective actions to drive mutual success.
- Act as the point of contact for critical partner escalations and address any issues that may impact partner satisfaction or sales performance.
Market & Competitive Insights:
- Stay informed about market trends, customer needs, and competitor activities in the ERP and CRM markets to inform channel strategies.
- Provide insights on regional market dynamics and customer requirements to adjust product offerings and improve partner sales tactics.
- Collaborate with product management and marketing teams to align product messaging and promotional strategies with regional channel partners.
Reporting & Analysis:
- Provide regular reports on partner sales activities, progress against goals, and forecasts to senior leadership.
- Analyze channel performance data to identify trends, areas for improvement, and new business opportunities.
Key Qualifications:
Experience:
- 5-6 years of experience in channel sales, partner management, or business development, with a proven track record of success in the ERP and CRM markets.
- Extensive experience in managing channel partners across the Middle East, Asia, South Africa, US, and UK regions.
Skills:
- Strong leadership skills with the ability to influence and align cross-functional teams and partners.
- In-depth knowledge of ERP and CRM product landscapes, business processes, and customer needs.
- Excellent communication, negotiation, and interpersonal skills with the ability to build relationships at all levels.
- Ability to develop and execute strategic plans while maintaining focus on day-to-day operational execution.
- Results-driven, with the ability to manage multiple priorities and achieve sales targets.
Education:
- Bachelor's degree in Business, Information Technology, or a related field. MBA preferred.
Travel:
- Ability to travel as needed to engage with partners and support regional sales efforts.
Personal Attributes:
- Highly self-motivated with a passion for building and scaling business through partnerships.
- Collaborative, yet able to work independently and manage multiple complex relationships.
- Strong business acumen with a focus on results and long-term business growth.
- Excellent problem-solving and conflict-resolution skills.
- Ability to thrive in fast-paced, rapidly evolving environments.

About Appstean Infotech
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We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.
Work Mode
• Work at the office - Bangalore Location
• 6 days/week
• Rotational shifts between 7:00 AM – 10:00 PM
Job Description:
Key Responsibilities
• Lead, mentor, and manage a team of senior and junior customer support associates
• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures
• Handle escalations with a customer-first mindset and ensure resolution end-to-end
• Maintain high standards of customer communication (clarity, empathy, accuracy)
• Plan and manage rosters, shift coverage, and hybrid team coordination
• Track productivity, adherence, attendance, and overall team performance
• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets
• Identify recurring issues and drive process improvements to reduce repeat tickets
Key Result Areas
• SLA adherence: Consistent response and resolution performance
• Ticket closure & backlog: High closure rate and reduced aging/pending tickets
• Customer experience: Improved CSAT and reduced repeat contacts/escalations
• Escalation handling: Faster resolution and better ownership on critical cases
• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps
• Team performance: Regular coaching and measurable improvement in productivity/quality
• Stakeholder coordination: Faster dependency closure and better cross-team collaboration
Mandate Skills :
• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)
• Strong people management skills (handling senior + junior associates)
• Excellent written and verbal communication with a customer-first mindset
• Proactive ownership, strong time management, and ability to multitask
• Comfortable with rotational shifts, rosters, and hybrid team management
• Strong stakeholder management and ability to drive closure across teams
• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus
How You'll Contribute:
● Redefine Fintech architecture standards by building easy-to-use, highly scalable,robust, and flexible APIs
● In-depth analysis of the systems/architectures and predict potential future breakdown and proactively bring solution
● Partner with internal stakeholders, to identify potential features implementation on that could cater to our growing business needs
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● Think through the complex Fintech infrastructure and propose an easy-to-deploy modular infrastructure that could adapt and adjust to the specific requirements of the growing client base
● Design and create for scale, optimized memory usage and high throughput performance.
Skills Required:
● 5+ years of experience in the development of complex distributed systems
● Prior experience in building sustainable, reliable and secure microservice-based scalable architecture using Python Programming Language
● In-depth understanding of Python associated libraries and frameworks
● Strong involvement in managing and maintaining produc Ɵ on-level code with high volume API hits and low-latency APIs
● Strong knowledge of Data Structure, Algorithms, Design Patterns, Multi threading concepts, etc
● Ability to design and implement technical road maps for the system and components
● Bring in new software development practices, design/architecture innovations to make our Tech stack more robust
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We seek a highly experienced and skilled Zoho Developer to join our dynamic team. As a Senior Zoho Consultant, you will play a key role in implementing, customizing, and integrating Zoho solutions for our clients. Your expertise will help clients streamline their processes, improve efficiency, and leverage the full potential of Zoho's suite of applications
Role & Responsibilities
- Application Architecture: Design and implement application environment
- Manage the configuration and operation of client-based (on-premise) computer operating systems
- Monitor the system daily and respond immediately to security or usability concerns
- Create and monitor the disaster recovery (DR) of all servers.
- Respond and assign a team to resolve help desk requests
- Monitor and maintain server functionality and security issue.
- Administrate infrastructure, including firewalls, databases, malware protection software and other processes
- Automation configuration management using either Ansible, Puppet, Chef or an equivalent
- Manage and administer servers, networks, and applications such as DNS, FTP, and Web servers.
- Troubleshoot in-house network issues and fix them.
- Provide solutions to complex problems on the integration of various technologies
- Design plans as well as lead initiatives for the optimization and restructuring of network architecture
- Monitor the environmental conditions of a data center and cloud servers to ensure they are optimum for servers, routers, and other devices
- Collaborate with IT handlers, sales, and data center managers to develop an action plan for improved operations
- Conduct inspections on power and cooling systems to ensure they are operational and efficient
- Resolve operational, infrastructure or hardware incidents in a data center and cloud servers.
- Monitor and maintain company assets
- Infra-team management and skills enhancement (training) plans and execution
Skills
- In-depth knowledge of the Linux Operating System
- Expertise in Shell and/or Python scripting
- In-depth knowledge of any of the CI/CD tools like Jenkins/GitLab etc.
- Basic knowledge of monitoring tools like Zabbix/ Nagios etc.
- Expertise in any one of the cloud providers like AWS, Google Cloud, Microsoft Azure and other cloud solution providers
- Strong experience with SQL and MySQL
- A working understanding of code and script (PHP, Python, Angular and NodeJS)
- Ability to use a wide variety of open-source technologies
- Knowledge of best practices and IT operations
- Basic experience with VMware
- Advanced knowledge of system vulnerabilities and security issues
Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.
Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.
Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.
- Troubleshooting Network and Internet Issues for Clients.
- Fixing Software and Drivers on Client Systems.
- Understanding of Settings and Control Panel Options.
- Fixing Issues in Device Manager and External Devices.
- Understanding Latest Privacy Settings and Access Control in Devices
What you need to have:
- Graduate with diploma in Computer Hardware and Networking having 2 years of working experience in the required field
- Adept at technology to troubleshoot and ensure smooth online class experience.
- Active listening skills, patience, and detailed obsession to maintain call logs.
- Should understand the Digital Learning Products landscape, and partner ecosystem.
- Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly
- Understanding Operating Systems like Windows 7,8,10 and macOS.
- Involvement in the overall application lifecycle
- Design and develop software applications in Scala and Spark
- Understand business requirements and convert them to technical solutions
- Rest API design, implementation, and integration
- Collaborate with Frontend developers and provide mentorship for Junior engineers in the team
- An interest and preferably working experience in agile development methodologies
- A team player, eager to invest in personal and team growth
- Staying up to date with cutting edge technologies and best practices
- Advocate for improvements to product quality, security, and performance
Desired Skills and Experience
- Minimum 1.5+ years of development experience in Scala / Java language
- Strong understanding of the development cycle, programming techniques, and tools.
- Strong problem solving and verbal and written communication skills.
- Experience in working with web development using J2EE or similar frameworks
- Experience in developing REST API’s
- BE in Computer Science
- Experience with Akka or Micro services is a plus
- Experience with Big data technologies like Spark/Hadoop is a plus company offers very competitive compensation packages commensurate with your experience. We offer full benefits, continual career & compensation growth, and many other perks.
Office Location: Goregaon Mumbai
Position Description: 3+ years of experience on web technologies.
Primary Responsibilities:
- Building of user-facing elements and Integration
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and real time applications
- Architecting applications and strategizing them to be scalable for traffic.
- Identifying and working on new innovations which can relate to any kind of technology
Required Skills:
- 2-3 years of experience with JavaScript, JQuery, Node.js
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of front-end technologies, such as HTML5, CSS3, SASS
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing unit tests
- Proficient understanding of code versioning tools, such as Git
Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.
Functional: HTML5, CSS3, JavaScript, Vue.js, Typescript, Stimulus JS, AJAX, Browser performance & optimization, Asynchronous requests handling and partial page updates, Browser Developer Tools, GIT and JIRA.
environments
Create and modify database schema, T-SQL scripts, stored procedures and other database
objects and SSIS packages in order to meet customer requirements.
Must have strong working knowledge of MS SQL Management Studio
Set up, maintenance and support jobs in SQL Agent
Required Skills:
MS SQL Server 2012/2016 and T-SQL in OLAP and OLTP
Operating Systems: Windows Server 2008/2012/2016
Database: MS SQL Server 2016/2019
What is the role?
Xoxoday is looking for a highly skilled computer programmer who is comfortable with front end programming. The front-end developer's job is to convert website design files into high fidelity HTML/CSS and work on ReactJS code to bring it to life.
Key Responsibilities
- Design and develop UI for SaaS Application using HTML/CSS
- Driving innovations
- Estimate efforts, identify risks, devices and meets project schedules
- Mentors and coaches’ engineers and provide technical leadership
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- 4 years of strong design and development experience in building massively large-scale distributed internet systems and products
- Skillsets -
- Expert - HTML/CSS/Bootstrap/Pixel perfect UI development.
- Good - ReactJS/AngularJS
- Scripting languages like NodeJS will be good to have
- Building single page applications with multiple components
- Working on complex dashboards and reporting interfaces
- Data structures & algorithms skills
- Open source software, frameworks, and broader cutting-edge technologies
- Modern JavaScript libraries and front-end components
- BS/MS in Computer Science or equivalent
Whom will you work with?
You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to AVP Engineering and working closely with the Architect and other leads.
What can you look for?
A wholesome opportunity in a fast paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.








