
Job description:
Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)
Job Summary
Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.
Core Responsibilities
1. Software Support & Incident Management
- Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
- Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
- Log, track, escalate, and follow through on tickets; use tools like JIRA.
2. POS Integrations & API Troubleshooting
- Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.
3. Documentation, Knowledge Base & Training
- Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
- Identify gaps in self-help documentation and help fill them.
- Provide training for Merchants and support team members.
5. Merchants Communication & Stakeholder Collaboration
- Keep Merchants updated on ticket status, resolution timelines, and escalations.
- Work cross-functionally with product, engineering, onboarding, and customer success teams.
- Handle administrative tasks, process compliance, and internal alignment.
Qualification
- Fluent English Required – Your international accent should clear communication across borders
- Accent Requirement-English with an International (Neutral) Accent
- Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
- Remote Installation Wizard – Install software remotely with finesse and precision.

About Apprication pvt ltd
About
Connect with the team
Similar jobs
Job Synopsis:
- You will be a part of the Technology Team, involved in all the stages of architecture to the development of our web-based applications product.
- Designing and developing applications using Microsoft Technologies (ASP.NET, MVC, C#).
- Contributes materially to all aspects of the SDLC, including understanding requirements, design, development, building, testing, deploying, and maintaining enterprise solutions
- You will be breaking down the project requirements, assigning tasks to the team, and assisting them to smoothly deliver.
- Maintain accountability for project delivery while keeping alignment with business and IT requirements a priority.
- Provide guidance to the team in regard to procedures, methodologies, tools, quality standards, and company-wide goals.
- Review work done by team developers to ensure that all project requirements are met.
- Should be flexible enough and adaptable to changing and varied work settings.
- Fulfilling all the commitments by timely delivering the deliverables.
Skills Required:
- C#, ASP .Net, MVC, Web API, JavaScript, jQuery, Agile Methodology, Database - MS SQL
- Strong knowledge of MySQL & MS SQL in writing queries and stored procedures/Functions.
- Experience in debugging and troubleshooting websites and web applications.
- Should possess strong problem-solving skills and have the willingness to learn and improve.
Why Join Us?
- Get a chance to contribute and get recognition from Day 1
- Enjoy fixed working hours from 10:30 AM to 7:00 PM
- Work 5 days a week (Enjoy work-life balance)
- An award-winning company with best-in-class infrastructure, a modern work environment
- A friendly, Supportive, Professional, and achievement-oriented management team
- Competitive Salary and Benefits, Professionally run HR team
- An opportunity to learn new things every day.
Job Location:- Bodakdev -Ahmedabad
Salary:- up to 18000
Job Time:- 09:45 to 06:45
Quattr is an innovative and fast-growing AI based platform trusted by the worlds top brands for faster growth from organic and paid presence on search engines. Our technology has demonstrated strong results irrespective of the size and span of the websites. From global top 50 brands to startups, Quattr is helping each one move closer to their desired digital goals and so much more. We believe that people are our biggest asset, and we are committed in building top notch teams by servant leadership. Quattr is also committed to each of our engineers career growth by providing them equal opportunities in learning, mentorship and trainings.
As a Staff Full Stack Engineer, you will be responsible for the design and implementation of browser-based applications and APIs. You will be working as a member of a software team with Data Engineers to generate working software within a sprint cycle. You must have a passion for taking projects from concept and design state through production stage and make modifications as necessary. You will be working with internal teams and external resources to obtain and communicate data relative to engineering requirements. You must have a passion for data visualization and building top notch user experience.
In this role, you will play a key part in building, scaling & maintaining the front end of our AI & Analytics platform to help out clients in achieving better digital presence. You will be working in fast pace environment where solving business problem is the highest priority. Your efforts to show meaningful data on our web application will impact nearly every employee & client and will be highly visible across the organization. If working on cutting edge technology, solving business problems and making a difference excites you, this is the job for you!!
Basic Qualifications
- 7+ years of experience as a Full Stack Engineer or in a similar role
- 5+ years of industry experience in software development, UX design, Web or API development
- 5+ years of experience in JavaScript, React JS, Node JS, Next JS & RESTful APIs
- 5+ years of experience working with SQL and No SQL databases
- Bachelor's degree in computer science, engineering or a related technical discipline
- Good knowledge and understanding of DOM, HTML, CSS and JavaScript OOP, MVC, Responsive and Working knowledge of Object-Oriented JavaScript and Functional JavaScript
- Extensive real-world experience with cross-browser, cross-platform, and design constraints on the web and developing responsive web applications.
- Proven track record of solving complex business problem with high quality & automated testing in agile environment.
- Excellent communication & analytics skills
- Proven experience of working with cross functional teams
- Experience of leading team through complex design and architecture
Preferred Qualifications
- Expert in working with React JS & Next JS
- Expert in developing RESTful API with Node JS
- Good working knowledge in SQL
- Good working knowledge of AWS or other Cloud Technologies
- Good working knowledge of CI / CD
- Familiarity with event-driven programming in NodeJS
- Good understanding of asynchronous request handling, partial page updates
- Have good exposure on frameworks like Bootstrap
- Expert in writing reusable, testable, and efficient code
- Experience with integration of user-facing elements with server-side logic
- Experience in integrating with OKTA & other single sign on tools
Cayzen India is working on several software as a service (SAAS) startup ideas for both internally funded startups as well as customers who like leveraging the latest technologies to simplify their business. We are building a startup team in India that is on par with our US team in the quality of talent and challenging work. We are not looking to grow numbers or bodies, we are looking for quality talent with solid engineering fundamentals and inquisitive mind for tough problems.
We are looking to add a full stack developer and data gurus to our team.
Position Responsibilities:
- Good understanding of Agile Scrum in a fast-paced environment
- Develop quality software using the latest full-stack software tools primarily.Net and JavaScript with cloud and mobile as the core
- Experience in building and deploying enterprise-level web-based applications and complex business processes
- Familiar with automated testing and continuous integration methods.
- Build documentation of both business requirements & technical solutions
- Strong architecture and design skills to design or understand design for complex multi-tiered applications
- Ability to understand business requirements and design systems accordingly
- Ability to build working prototypes early in the development life cycle & validate business requirements
- Manage/contribute offshore delivery of projects–ensure on-time delivery, and anticipate and flag potential issues ahead of time
- Ability to mentor development teams in complex technical aspects of applications and guide them through various solutions
- Ability to lead technical reviews of the project, identify potential problems and resolve them
Qualifications and Technical Skills:
- B-Tech/M-tech/MCA
- 3-5 years of experience in building commercial software with.Net framework
- Strong skills in programming with C# ASP.Net/ MVC
- Experience with JavaScript/ jQuery / Angular JS / React or other similar JavaScript frameworks.
- MS SQL Server / Big Data
- WebServices / Rest/ WCF/WebAPI
Benefits
Cayzen India offers above industry benefits and a startup culture with a small and high talent team. The benefits are above the current industry levels and are open to consideration for the right candidate. The benefits also include being part of a startup team and having the equity and leadership role as the team grows.
• Conversion of leads received through various marketing channels
• Preparing short-term and long-term sales plan to achieve pre-assigned targets
• Consistently achieve revenue targets in line with team/organizational objectives
• Proactively identifying cross-selling/up-selling opportunities with the existing customers
• Identifying references through the existing customer base to increase sales pipeline
• Customer Relationship Management
• Understand customer requirements and pass on insights for the product portfolio improvement based on customer interaction/feedback
• Key Account Management
• Establish relationship with the customers of the company.
• Ensure customer satisfaction
• Identify and develop sources to increase sales leads
• Maintain database of current as well as prospective customers
• Advise higher Management about the customer needs and requirements
• Prepare and provide weekly schedule of planned activities
• Help optimize existing business operations procedures to reduce costs






