Cutshort logo
Apprication pvt ltd logo
Call centre Tech Support -Work from office -Goregaon(E)
Call centre Tech Support -Work from office -Goregaon(E)
Apprication pvt ltd's logo

Call centre Tech Support -Work from office -Goregaon(E)

Adam patel's profile picture
Posted by Adam patel
4 - 8 yrs
₹3L - ₹6L / yr
Mumbai
Skills
Technical support
Communication Skills
POS
Business Process Outsourcing (BPO)
SAP CRM

Job description:

Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)

Job Summary

Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.

Core Responsibilities

1. Software Support & Incident Management

  • Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
  • Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
  • Log, track, escalate, and follow through on tickets; use tools like JIRA.

2. POS Integrations & API Troubleshooting

  • Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.

3. Documentation, Knowledge Base & Training

  • Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
  • Identify gaps in self-help documentation and help fill them.
  • Provide training for Merchants and support team members.

5. Merchants Communication & Stakeholder Collaboration

  • Keep Merchants updated on ticket status, resolution timelines, and escalations.
  • Work cross-functionally with product, engineering, onboarding, and customer success teams.
  • Handle administrative tasks, process compliance, and internal alignment.

Qualification

  • Fluent English Required – Your international accent should clear communication across borders
  • Accent Requirement-English with an International (Neutral) Accent
  • Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
  • Remote Installation Wizard – Install software remotely with finesse and precision.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Apprication pvt ltd

Founded :
2020
Type :
Product
Size :
20-100
Stage :
Profitable

About

Apprication is one of the most highly acclaimed software development companies in Mumbai, with its headquarters stationed in California. We pride ourselves in having a highly experienced and professional team of website designers and developers. One of the main goals of our company is to provide cost-effective online ordering solutions to businesses.
Read more

Connect with the team

Profile picture
Adam patel

Company social profiles

linkedin

Similar jobs

A tech based platform based in Gurugram
A tech based platform based in Gurugram
Agency job
via Merito by Jinita Sumaria
Gurugram
2 - 3 yrs
Best in industry
Content Writing
Copy Writing
Blogging
Search Engine Optimization (SEO)

About Company

Our client is a Tech-Based Platform for freelance photographers, videographers, food stylists, and cinematographers. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.


Roles and Responsibilities

1. Producing a diverse range of blog posts focused on subjects pertaining to the field 

   of photography.

2. To compose a myriad of blog entries pertaining to subject matters of relevance to the

    realm of photography.

3. Undertaking comprehensive research into diverse subjects and products.

4. Supervising content interns and deliberating relevant material for blog publication.

5. Compose material for utilization in Facebook and Google advertisements.

6. Strategize and execute video content production.

7. Creation of marketing campaign material

8. Enhance content through the implementation of best practices in SEO.


Skills Required

• Excellent writing skills and proficiency in grammar and spelling.

• Ability to create compelling, engaging, and informative content

• Strong research skills to gather information from various sources.

• Knowledge of Search Engine Optimization (SEO) techniques to optimize content 

   for search engines

• Understanding of target audience and ability to write content that resonates with them.

• Strong communication skills to collaborate with other team members and clients

• Creativity and ability to come up with new and innovative content ideas

• Attention to detail and ability to proofread and edit own work

• Time management and organizational skills to meet deadlines and manage multiple 

   projects at once.

• Proficiency in providing guidance and leadership to interns for the assigned tasks.

Read more
Manasio pvt ltd
at Manasio pvt ltd
1 recruiter
Himadri Sengupta
Posted by Himadri Sengupta
Bengaluru (Bangalore)
3 - 6 yrs
₹9L - ₹15L / yr
skill iconGo Programming (Golang)
skill iconAmazon Web Services (AWS)
Systems Development Life Cycle (SDLC)
Apache
Data Structures
+1 more
Roles & Responsibilities:
• 3 - 6 Years of Experience in Golang Development
• Understands requirements well and comes up with efficient design
• Develops complex, well backed and bug-free products.
• Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Becomes a go-to person in more than one area. Provide technical mentoring to team
• Communicates clearly, gets clarifications and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design and code
Ideal Candidate Profile:
• Solid experience in Golang is must.
• Solid understanding of Apache Products.
• Should have experience in cloud computing (AWS is desired).
• Has an ability to quickly learn and contribute in multiple codebase
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces right tech/ tools for a given job
• Excellent understanding of software engineering practices,
• Design Patterns, Data Structures, Algorithms
• Experience in product driven organisation.
Read more
Bengaluru (Bangalore)
6 - 20 yrs
₹22L - ₹25L / yr
bootloader
skill iconC++
Adobe Flash
skill iconPython
QNX
+2 more

Job Role: Adaptive Autosar + Bootloader Developer

Mandatory Skills:

  • Adaptive Autosar Development
  • Bootloader Experience
  • C++ Programming
  • Hands-on experience with ISO 14229 (UDS Protocol)
  • Experience in Flash Bootloader and Software Update topics
  • Proficient in C++ and Python programming
  • Application development experience in Service-Oriented Architectures
  • Hands-on experience with QNX and Linux operating systems
  • Familiarity with software development tools like CAN Analyzer, CANoe, and Debugger
  • Strong problem-solving skills and the ability to work independently
  • Exposure to the ASPICE Process is an advantage
  • Excellent analytical and communication skills

Job Responsibilities:

  • Engage in tasks related to the integration and development of Flash Bootloader (FBL) features and perform comprehensive testing activities.
  • Collaborate continuously with counterparts in Germany to understand requirements and develop FBL features effectively.
  • Create test specifications and meticulously document testing results.

Why Join InfoGrowth?

  • Become part of an innovative team focused on transforming the automotive industry with cutting-edge technology.
  • Work on exciting projects that challenge your skills and promote professional growth.
  • Enjoy a collaborative environment that values teamwork and creativity.

🔗 Apply Now to shape the future of automotive technology with InfoGrowth!



Read more
Viha Technosoft LLP
at Viha Technosoft LLP
1 recruiter
Viha Technosoft LLP
Posted by Viha Technosoft LLP
Indore
2 - 5 yrs
₹3.5L - ₹9L / yr
skill iconPHP
skill iconCodeIgniter
skill iconLaravel
Webservices
skill iconNodeJS (Node.js)
+6 more

Viha Technosoft - building tech products that matter to people

At Viha Technosoft, we’re a happy family of 50+ young and experienced talents. We work in Media and Entertainment (M&E)t, Healthcare, and Payments domains.

We’re looking for a competent individual to help develop a scalable backend system for our project Cast India.With Cast India, We’re out to revolutionize the way people onboard, train, and get opportunity in M&E domain.

  • Must-Have Skills

    • Strong knowledge of any PHP web framework Codeigniter, Laravel, CakePHP, Yii, Symfony, etc along with strength in OOPS
    • Understanding of MVC design patterns
    • Working experience with any Payment Gateways is desirable. Experience with REST-based API Development is a must
    • Experience with front-end technologies, such as JavaScript, HTML5, and CSS frameworks along with Angular 6+ and ReactJS
    • Confident with Mysql database, framing complex queries for optimum performance
    • Good knowledge of Javascript, Json, Jquery, Ajax

    Additional Skills

    • Hands-on experience working on Microservices development
    • Integration of multiple data sources and databases into one system

    Build and hosting experience

    • Must have a strong DevOps experience
    • Exhibited CI/CD experience with Jenkins tools and plugins.
    • Strong experience in auto-deployment, deployment testing, and overall automated pipeline management.
    • Good to have knowledge of Cpanel, FileZilla, Docker, and Kubernetes
    • Must have a strong experience with source control tools like GitHub

    Testing

    • Must have strong advanced Unit testing experience and Agile experience
    • Must have strong working experience in agile
    • Must have participated in SCRUM and must be well aware of the scrum ceremonies
    • Must be able to self-manage the pipeline and should be well prepared to meet challenging timelines

    MySQL competency

    • Must be able to write complex queries
    • Understanding and implementation level knowledge of key joins, constraints, and triggers
    • Able to analyze the query and perform query optimization
    • Independently handle the Table DDL and DML statements as part of the development
    • Ability to create ER diagrams and data mapping diagrams and document data entity chang
Read more
GeniQOM Technologies
Mahima S
Posted by Mahima S
Siliguri, NOIDA
1 - 7 yrs
₹6L - ₹12L / yr
recruitment
screening
talent acquisition

We are looking for US IT Recruiter/Technical Recruiter/ Talent Acquisition for our organisation GeniQom Technologies located in City Centre, Siliguri. Candidates looking for a long-term stint would be preferred. The ability to multitask and prioritize at any given time would definitely grab our attention.

   

Responsibilities : 

Responsible for handling IT and non IT requirements from US based direct clients.  

Sourcing from various Job Portals and social networking sites like Monster, indeed, LinkedIn etc.  

Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.  

Conduct initial screenings, reference checks, negotiate pay rate, relocation, coordinate client interviews and work with the Account Managers to close the position.  

Responsible for achieving a good conversion ratio of submittals into interview and placement.    

   

Qualification & Skills  

Must have basic knowledge of Computer MS (word, excel, Power Point).  

Educational Qualification - Minimum Graduate or undergraduate (or equivalent) in any discipline.  

Prefer candidate of BPO or Tele Calling background,Preferred US Shift.  

Good Communication skill.  

Fluent English is must.  

 

Timing: 6:30 PM to 3:30 AM IST  

Shift: Night (US shift)  

Working days: Monday to Friday.  

Salary: Negotiable (+Incentives) 

 

Read more
Genius Placement Services
Muskan Keshvani
Posted by Muskan Keshvani
Ahmedabad
1 - 1 yrs
₹1L - ₹2L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support
Customer Care
Communication Skills

Job Description :

• The Primary Task Of A BPO Executive Is To Handle Calls From Customers Or Clients And Provide Them With A Solution To Their Queries • She Must Show The Willingness To Learn New Things Every Time And Then • Giving A Resolution To The Customers Or Clients Should Be The Whole And Sole Responsibility.

Note : Night Shift 
           Time : 6:30PM - 4:30AM
        
            Fluent english is must

 

Read more
Figment Global Solutions Pvt Ltd
Jaipur
8 - 12 yrs
₹9L - ₹12L / yr
skill iconJava
WebLogic
Microservices
API
RESTful APIs
+2 more

Sr. Software Developer

Work Experience: 8+ Years

The Number of Vacancies: 2

Location:  

CTC: As per industry standards

About the Job Description

Senior software developers are responsible for designing, testing, and implementing new and updated software programs. They take on a managerial role and lead the development team with all software development tasks. Their job is to ensure all projects are completed on time and to company specifications.

What We Are Seeking

  • Hands-on experience in Core Java and Advanced Java.
  • Hands-on Java Framework-Architecture and Advanced Concepts Understanding and Implementation in Real-Time Projects
  • Knowledge of Weblogic, Microservices
  • Experience in developing APIs and RESTful services using Node JS.
  • Strong understanding of the usage and implementation of JWT tokens and access control API development.
  • Knowledge of AWS, SSL integration, Docker, Postman
  • Extensive knowledge of MongoDB, MySQL, Redis, and Oracle.
  • Understanding of how to integrate third-party APIs such as Payment Gateway
  • Knowledge of code versioning tools such as GIT
  • Must have good analytical, debugging, and problem-solving skills.
  • Good communication skills.

Responsibilities

  • Produce high-quality code and experience with security implementations.
  • Collaborating with front-end developers on the integration of elements.
  • Running diagnostic tests, repairing defects, and providing technical support.
  • Documenting Node.js processes, including database schemas, as well as preparing reports.
  • Work with the QA Team to develop testing protocols to identify and correct challenges.
Read more
ValueLabs
at ValueLabs
1 video
1 recruiter
Agency job
via Saiva System by SARVDEV SINGH
Mumbai, Bengaluru (Bangalore), Pune, Hyderabad, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Chandigarh, Ahmedabad, Vadodara, Surat, Kolkata, Chennai
5 - 8 yrs
₹6L - ₹18L / yr
PowerBI
PL/SQL
PySpark
Data engineering
Big Data
+2 more
we are hiring for valuelabs
Senior Software Engineer
MUST HAVE:
POWER BI with PLSQL
experience: 5+ YEARS
cost: 18 LPA
WHF- HYBRID
Read more
CITTA - A Lexicon Group Enterprise
Amit Chavan
Posted by Amit Chavan
Pune
2 - 5 yrs
₹2L - ₹5L / yr
Social Media Marketing (SMM)
Social media management
Social Media Optimization (SMO)
Social media strategy
Content Marketing
+1 more

About CITTA

The Lexicon Group, under the leadership of Pankaj Sharma has journeyed from very humble beginnings, and has seen an upward growth year after year. The Lexicon Group had started from education but has now diversified to other sectors like FMCG, Ed-tech, Law Aggregator Platform, Media, Fitness etc. The latest addition to the kitty of The Lexicon Group has been a newspaper (Pune Mirror and Civic Mirror), which has been taken over from the Times of India Group. The moto for The Lexicon Group is mindfully chosen ‘Believe in Yourself’, probably the three strongest words listed together which have the potential of changing lives if you believe in them and that is what Lexicon group try to ensure.

 

CITTA (Lexicon Lifestyle Private Limited) is a premium-quality natural baby bath and skincare brand that is safe, tested and gentle. CITTA Products are Free of Toxins, Parabens, Sulphates, Silicones, Mineral Oil, and Allergens and are Dermatologically Tested. We are a cruelty-free brand. We are expanding our core team, which is determined to achieve results.

 

Job Description

 

Work From Office

 

We are looking for an enthusiastic Social media manager to administer our social media accounts. You will be responsible for managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals. As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively. You should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

 

Responsibilities

  • Perform research on current benchmark trends and audience preferences
  • Design and implement social media strategy to align with business goals
  • Set specific objectives and report on ROI
  • Generate, edit, publish and share engaging content daily
  • Monitor web traffic metrics
  • Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
  • Communicate with followers, respond to queries in a timely manner and monitor customer reviews
  • Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
  • Suggest and implement new features to develop brand awareness, like promotions and competitions
  • Stay up-to-date with current technologies and trends in social media, design tools and applications
  • Handle influencers for engagements, activities and campaigns

 

Requirements and skills

 

Good to have Social Media Manager skills:

  • Proven work experience as a Social media manager
  • Hands on experience in social media content
  • Solid knowledge of SEO, keyword research and Google Analytics
  • Knowledge of online marketing channels
  • Familiarity with web design
  • Excellent communication skills
  • Analytical and multitasking skills
  • BSc degree in Marketing or relevant field
Read more
SocialPilot
at SocialPilot
0 recruiters
Ripal Patel
Posted by Ripal Patel
Ahmedabad
2 - 4 yrs
₹3L - ₹4L / yr
skill iconHTML/CSS
skill iconJavascript
Web
skill iconjQuery
skill iconReact.js
Skills And Qualifications :- Proficient understanding of web markup, including HTML5, CSS3- Proficient understanding of server-side CSS pre-processing platforms, such as LESS and SASS- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery- Proficient understanding of cross-browser compatibility issues and ways to work around them.- Good understanding of ReactJS- Good understanding of asynchronous request handling, partial page updates, and Ajax- Good understanding of SEO principles and ensuring that application will adhere to them- Basic understanding of code versioning tools, such as Git
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos