
Job description:
Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)
Job Summary
Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.
Core Responsibilities
1. Software Support & Incident Management
- Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
- Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
- Log, track, escalate, and follow through on tickets; use tools like JIRA.
2. POS Integrations & API Troubleshooting
- Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.
3. Documentation, Knowledge Base & Training
- Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
- Identify gaps in self-help documentation and help fill them.
- Provide training for Merchants and support team members.
5. Merchants Communication & Stakeholder Collaboration
- Keep Merchants updated on ticket status, resolution timelines, and escalations.
- Work cross-functionally with product, engineering, onboarding, and customer success teams.
- Handle administrative tasks, process compliance, and internal alignment.
Qualification
- Fluent English Required – Your international accent should clear communication across borders
- Accent Requirement-English with an International (Neutral) Accent
- Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
- Remote Installation Wizard – Install software remotely with finesse and precision.

About Apprication pvt ltd
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We are looking for a highly organized and proactive Office Manager to oversee the daily administrative operations of our office. The ideal candidate will ensure smooth workflow, coordinate office activities, and support staff to enhance efficiency and productivity.
🎯 Key Responsibilities:
- Oversee and manage daily office operations and administration
- Maintain office supplies inventory and ensure timely procurement
- Handle correspondence, phone calls, and general inquiries
- Coordinate with vendors, service providers, and building management
- Schedule meetings, maintain calendars, and arrange appointments
- Support HR in maintaining employee records, attendance, and leaves
- Ensure office cleanliness, safety, and a well-functioning work environment
- Assist with basic bookkeeping and expense tracking (if required)
- Prepare reports, presentations, and documentation as needed
- Organize events, team meetings, and office celebrations
🛠 Requirements and Skills:
- Proven experience in office administration or management (1–3 years preferred)
- Excellent organizational and multitasking abilities
- Strong communication and interpersonal skills
- Proficiency in MS Office (Word, Excel, PowerPoint) and email tools
- Ability to handle confidential information with integrity
- Familiarity with basic accounting and procurement processes is a plus
- Graduate degree in any field (Business Administration preferred)
🎁 What We Offer:
- Competitive salary and performance-based incentives
- Supportive work environment and career growth opportunities
- Flexible working hours and leave policy (as applicable)
- Opportunities to work closely with leadership and contribute to decision-making
Role & Responsibilities:
- Deliver training on SEO, PPC (Google AdWords), Social Media Marketing, Email Marketing, Affiliate Marketing, Content Marketing, SEM, ORM, Website design, and Web Analytics.
- Assist students in practical digital marketing tasks.
- Plan and prepare course materials and lesson plans.
- Conduct demo sessions and doubt-solving sessions.
- Continuously improve teaching methodologies for better student satisfaction.
Preferred Candidate Profile:
- Bachelor's degree in Marketing, Business, or related field.
- 1-3 years of hands-on experience in digital marketing, with at least 1 year of experience as a Digital Marketing Trainer.
- Expertise in SEO, PPC, Social Media, Content Marketing, and more.
- Familiarity with tools like Google Analytics, WordPress, SEMrush, MailChimp, etc.
- Certifications (e.g., Google AdWords, HubSpot Content Marketing) are a plus.
Soft Skills:
Strong communication and presentation skills.
- Energetic, passionate, and a natural motivator.
- Problem-solving and analytical abilities.
Responsibilities
- Identify, analyze, and interpret trends or patterns in complex data sets to develop a thorough understanding of users, and acquisition channels.
- Run exploratory analysis uncover new areas of opportunity, generate hypotheses, and quickly assess the potential upside of a given opportunity.
- Help execute projects to drive insights that lead to growth.
- Work closely with marketing, design, product, support, and engineering to anticipate analytics needs and to quantify the impact of existing features, future product changes, and marketing campaigns.
- Work with data engineering to develop and implement new analytical tools and improve our underlying data infrastructure. Build tracking plans for new and existing products and work with engineering to ensure proper
- Analyze, forecast, and build custom reports to make key performance indicators and insights available to the entire company.
- Monitor, optimize, and report on marketing and growth metrics and split-test results. Make recommendations based on analytics and test findings.
- Drive optimization and data minded culture inside the company.
- Develop frameworks, models, tools, and processes to ensure that analytical insights can be incorporated into all key decision making.
- Effectively present and communicate analysis to the company to drive business decisions.
- Create a management dashboard including all important KPIs to be tracked on a company and department level
- Establish end to end campaign ROI tracking mechanism to attribute sales to specific google and Facebook campaigns
Skills and Experience
- Minimum 1-2 years of proven work experience in a data analyst role.
- Excellent analytical skills and problem-solving ability; the ability to answer unstructured business questions and work independently to drive projects to conclusion.
- Strong analytical skills with the capacity to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Experience extracting insights using advanced SQL or similar tool to work efficiently at scale. Advanced expertise with commonly used analytics tools including Google Analytics, studio and Excel.
- Strong knowledge of statistics, this includes experimental design for optimization, statistical significance, confidence intervals and predictive analytics techniques.
- Must be self-directed, organized and detail oriented as well as have the ability to multitask and work effectively in a fast-paced environment.
- Active team player, excellent communication skills, positive attitude and good work ethic.


We are seeking talented Front End Developer Engineers to join our team.
Your responsibilities as a front end developer engineer will include:
- - Contribute to a full development life cycle, including: requirements analysis, functional design, technical design, programming, testing, documentation, implementation, and on-going technical support.
- - Work closely with the existing team to learn the current application architecture, design and understand its functionalities and complexities.
- - Bridge the gap between graphic design and backend technical implementation
- - Build modular, responsive templates using modern CSS techniques
- - Translate UI/UX design wireframes to actual code
- Testing cross-browser, cross-platform, and/or cross-device compatibility for inconsistencies.
What we are looking for:
- - 2+ years of industry experience as a Front End Developer Engineer
- - Degree in Computer Science or related field
- - Experience with developing web and mobile applications
- - Extensive knowledge HTML5 / CSS3 / JavaScript / jQuery / Bootstrap / ReactJS, AngularJS
- - Strong experience in JSON/XML and REST/SOAP based Web Service based integration.
- - Experience (mandatory) with working Web Framework versions with exposure to creating components and handling AJAX calls.
- - Good to have knowledge in JIRA, GIT.
- - Strong knowledge of Client-Server Architecture.
- - Basic Proficiency with Python or relevant back-end scripting language
- - Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
- - A positive attitude, and a growth mindset
- - Great attention to details
Bonus:
- - Experience with API testing software (e.g. Postman)
- - Good Humor
Note- We are currently working from home due to the pandemic. If selected you may work from a remote location though once office reopens candidate must work from Office.

Job Description
Responsibilities: -
- To understand the specifications and programmed it.
- To articulate unit test case and unit test the programmer
- Producing clean, efficient code based on specifications.
- Verify and deploy programs and systems.
- Gather and evaluate user feedback.
- Recommend and execute improvements.
Job Requirement: -
- Experience in Microsoft ASP, C#, SQL server, and github.
- Experience with software design and development in a test-driven environment.
- Experience with databases.
- Ability to learn new languages and technologies.
- Good communication skills.
Who can Apply: -
Education: -No bar
Experience: -Good to have:- BFSI domain and professional certification



● You have a minimum of 7 years of experience building high-performance consumerfacing mobile applications at product companies of a decent scale
● You have a keen eye for mobile architecture and able to assist your team in making the right choices for every project
● You have previous experience building react native applications from scratch. This could be an added advantage.
● You have a passion for mentoring and helping people on your team grow and achieve theirgoals.
● You practice test-driven development.
● You are familiar with both Android and iOS design patterns, and GraphQL.
● You have some exposure to native app development in Swift, Kotlin, or Java.
● You have strong knowledge of software development fundamentals, including a
relevant background in computer science fundamentals and agile development
methodologies.
● You are an excellent collaborator & communicator. You know that startups are a team sport. You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
● You are excited by the prospect of working in a distributed team and company.
Location: We are open to candidates working from anywhere in India/across the globe. At the moment, however, like most teams, we are fully remote.


Roles and Responsibilities
- Design and build advanced applications for the iOS platform? Swift and Objective-C
- Work with the product and design team to understand end-user requirements and use cases, then translate that into a pragmatic and effective technical solution.
- Integrate and consume web services (JSON, XML, etc.).
- Should have excellent code data knowledge
- Having experience in socket programming
- Should have excellent debugging skills
- Use Core Animation to create engaging motion effects and intuitive interfaces.
- Integrate with our backend services to make sure we are delivering a great mobile user experience that's super-fast for end users.
- Participate in brainstorming sessions and have the chance to contribute innovative and original ideas to our technology, algorithms and product.
- Unit-test code for robustness, including edge cases, usability, and general reliability.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Very good exposure in frameworks like iOS Architecture and SDK Strong Experience in iPhone / Mobile Application Development Life Cycle.
Desired Candidate Profile
iOS SDK, Swift, View controllers, Database (Core Data/SQLite), OOPS, MVC, MVVM, Storyboards, Push Notifications, App building, Signing and Deployment, Asynchronous Programming, Multithreading, Unit testing, Security and Performance best practices.
2.MONTHLY REPORT GENERATION
3.EXPERT IN EXCEL
4.WORK LOCTION BHAYANDAR
PEOPLE FROM WESTERN LINE ONLY(VIRAR TO BANDRA)


