Business Development Executive

Role & responsibilities

• Strong written/verbal communication skills
• Minimum 5-12 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)
• Good knowledge of the JVM with an understanding of performance and memory optimization.
• Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).
• Excellent knowledge on collections like, Array List, Vector, LinkedList, Hashmap, HashTable, HashSet is mandate.
• Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.
• Expert level understanding of Object Oriented Concepts and Data Structures
• Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.
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About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities 

• Should be able to understand functional & technical requirements from business and come up with solutions.

• Development, Support, Debugging and troubleshooting of the existing developed applications (Forms, Reports, Interfaces etc.).

• Should be able to configure Oracle EBS/Cloud including the configuration of Business Processes and security.

• Integrations of customized applications with Oracle standard applications modules.

• Should be very strong in SQL and strong in PLSQL (especially Packages, Procedures and Functions).

• Database structure design for Tables, views, sequences, synonyms, and database triggers etc.

• Training users/BSAs when required & preparing technical documentation.

• Ensure customer satisfaction, Self-drive and perform duties with minimal supervision.

• Ensure tickets are resolved within SLA’s and assignments are completed within the agreed deadlines

• Good enough to understand the existing PLSQL packages/procedures/functions and modified / create new ones as needed.

• Ability and willingness to stay updated with the latest developments and updates in Oracle Fusion technologies and best practices.

Requirement: 

• 4+ years of Technical or Techno-Functional experience in Oracle EBS R12/Cloud Applications on Oracle HR/HCM (Any Modules in HR), SQL/PLSQL. 

• Good experience with HR/HCM (Any Modules in HR) is a must and should understand the functionality.

• Should be able to understand (Any Modules in HR) data model and should be quick enough to switch from one product to another product easily.

• Ability to develop custom solutions, extensions, and integrations to meet specific business requirements.

• Proficiency in creating custom reports, dashboards, and analytics using Oracle BI Publisher, Oracle OTBI (Oracle Transactional Business Intelligence), and other reporting tools.

• Knowledge of security models, user roles, and access controls within Oracle Fusion applications to ensure data integrity and compliance.

• Strong analytical and problem-solving skills to identify and address technical issues, system errors, and integration challenges.

• Good to have experience in Performance tuning techniques.

• Effective communication skills at all organizational levels, including written, oral, and presentation skills.

• Should be a good team with can do attitude.

• Capability to switch and willingness to work in any of the technologies as per the need basis.

• Should have a good understanding in working with onsite-offshore model.

Responsibilities

• Ideate, execute & take ownership of complete project from scratch
• Create and design User-focused focused SAAS with high end experience  
• Optimize existing architecture for performance, scalability & functionality 
• Generate modular & clean codes 
• Deploy & maintain project’s infrastructure with zero downtime 

Skill Sets

• Sharp communication skills 
• Fluent in Problem Solving, Data Structures And Algorithms
• Strong in Java Spring Boot & Python Django languages & frameworks
• Experience with database design & familiar with RDBMS database like Postgresql as well as no SQL databases 
• Good with writing unit test cases & integration test cases 
• Well versed in writing Asynchronous codes or technologies
• Exposed to various AWS technologies like EC2, Cognito, API Gateway,ECS etc.
• Exposed to Pub-sub technologies like SQS,Kafka, RabbitMQ, etc. 
• Familiar with caching tools like Redis, HazleCaste, etc. 
• Exposure to DevOps and Big Data is a plus.

We are looking for an Executive Assistant to CEO, with excellent time, people and facility management skills.

Job location: Pune, MH (Work from Office)

Qualifications:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Must have good skills in managing the general administration and facility precisely
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/ client service and response
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions

Education & Experience:

• Bachelor's degree required
• Strong work tenure: minimum 5 years of experience supporting C-Level Executives
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social media platforms

About Haber

At HABER, we are solving the challenges of tomorrow, today. We are bringing together the best minds in process, engineering, computing and chemistry to develop solutions to address some of the world’s toughest challenges – water and energy scarcity and sustainability. Over the past few years there has been an explosion in unstructured data across industry driven by affordable sensing technologies and adoption of analytical instrumentation. This sudden increase in data has resulted in industries spending significant amounts of time collecting, organizing and analysing content and very little time driving value with the data. HABER is focussed on reversing this trend by helping our customers spend less time collecting and analysing data and more time using HABER’s platform to drive efficiency, identify issues before they happen and uncover hidden potential. Follow us on Twitter http://www.twitter.com/@haber_tech">@haber_tech or LinkedIn at http://www.linkedin.com/company/haber-technologies">linkedin.com/company/haber-technologies or visit us at http://www.haberwater.com/careers">haberwater.com/careers

Our Client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
Vision: Our Client aims to change the way that customers, creators, and retail investors interact and transact at brands of all shapes and sizes. Essentially, becoming the Web3 version of brands driven social ecommerce & investment platform.

1. Understand customer environment – Install Products, configure in customer Network and Troubleshoot problems faced during demonstration, Good understanding on network configuration, troubleshooting, Install devices in Customer environment & Diagnose issues in Windows & Linux O/S.
2. Understand the new requirements (Projects) and implement suitable solution by making suitable modifications in product hardware, software, driver and Firmware by coordinating with Business, Customization team members.
3. Conduct Training to partners and regional sales members regularly on current and new products and solutions.
4. To operate from Bangalore; Travel KA, AP-TS, TN & KL on regular basis and Support Regional Sales Members & Partners on Epson Products and Solutions.
5. Drive business as a product specialist by enabling the sales team
6. The candidate should have mid-level experience in IT solution designing, especially in networking with familiarity to security domain.
7. Good understanding of customer requirements and understanding of technical qualifications, solutions, compliances etc.
8. Willingness to continuously learn technology.
9. Work for meeting deadlines

Job Description: Java Full Stack Developer 

Skills 

Primary 

• Java, J2EE, Spring MVC 
• Hibernate or other ORM 
• Web technology and security, REST framework 
• Any one UI technology and ready to learn a new one. 
• Database knowledge (MySQL, Oracle, Postgres) 
• Unit testing frameworks 
• Version Control (Eg., Git) 

Good To Have 

• JQuery, XML, HTML5, AngularJS/Angular and other UI technology
• Shell Scripting 
• Python 

Key Responsibilities 

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Stay up-to-date on emerging technologies 

Requirements 

• 2 to 5 years of work experience as a Java Developer or similar role 
• BS/MS degree in Computer Science, Engineering or a related subject 
• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns. 
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in developing web applications using at least one popular web framework
•  Experience with test-driven development

Job Benefits and Compensation 

• WebShar offers a very competitive salary depending on experience 
• 24 days paid vacation each year (CL, PL, SL), earned at a rate of 2 days per month. 
• MacBook Pro 
• Flexible time / and availability to work from home from time to time 
• Medical insurance 
• Team outing and lunches, 
• Reimbursement as per HR policies 

○ Internet reimbursement upto 1500 

○ Commutation reimbursement upto 6000 

○ ISD reimbursement

Primary responsibilities:-

1. Ensure timely delivery as per the product plan.
2. Track implementations across clients and ensure delivery in coordination with the technology team.
3. Highlight Risks in the project, to ensure everyone understands overall risk.
4. Manage the QA process, to help iterate on the products.
5. Manage project scope and changes. Ensure that the project is within the scope, schedule, budget and quality standards.
6. Coach, the mentor, motivate and supervise the project team. Delegate tasks and responsibilities to appropriate personnel.
7. Keep detailed track of projects and share updates with clients.
8. Manage client expectations for projects. 9.Customer visits.

Skills required:-

1.Should have good knowledge of any technology
2.Good experience in customer management and people management.
3.Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.

1. Experience with enterprise products is desirable
2. Experience in banking and finance domain is a bonus
3. Client facing experience in the role of a project manager.

Desired experience:-

Should have handled small/medium projects in the past.
Prepare product and project plans in coordination with the sales team and tech team.
Should have worked with technical architects and developers and understands the terminology and concepts.
Proven ability to demonstrate a drive for results and accountability of business needs.
Experience of 3-4 years in Project Management
2-3 years in a PMO role
Overall experience of 6-8 years
Preferably from Product Organisations. But not a must.
Experience in preparing and reviewing Project Plans
Understanding of project governance and process compliances
Deep understanding of Project tracking and Risk assessment.
Experience of preparing Project reports, Snapshots, MIS.
Good team player - as he/she will need to work closely with PMs and other internal teams.