Business Development Executive

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Job Title: Senior DevOps Engineer

Location: Sector 39, Gurgaon (Onsite)

Employment Type: Full-Time

Working Days: 6 Days (Alternate Saturdays Working)

Experience Required: 5+ Years

Team Role: Lead & Mentor a team of 3–4 engineers

About the Role

We are seeking a highly skilled Senior DevOps Engineer to lead our infrastructure and automation initiatives while mentoring a small team. This role involves setting up and managing physical and cloud-based servers, configuring storage systems, and implementing automation to ensure high system availability and reliability. The ideal candidate will have strong Linux administration skills, hands-on experience with DevOps tools, and the leadership capabilities to guide and grow the team.

Key Responsibilities

Infrastructure & Server Management (60%)

• Set up, configure, and manage bare-metal (physical) servers as well as cloud-based environments.
• Configure network bonding, firewalls, and system security for optimal performance and reliability.
• Implement and maintain high-availability solutions for mission-critical systems.

Queue Systems (Kafka / RabbitMQ) (15%)

• Deploy and manage message queue systems to support high-throughput, real-time data exchange.
• Ensure reliable event-driven communication between distributed services.

Storage Systems (SAN/NAS) (15%)

• Configure and manage Storage Area Networks (SAN) and Network Attached Storage (NAS).
• Optimize storage performance, redundancy, and availability.

Database Administration (5%)

• Administer and optimize MariaDB, MySQL, MongoDB, Redis, and Elasticsearch.
• Handle backup, recovery, replication, and performance tuning.

General DevOps & Automation

• Deploy product updates, patches, and fixes while ensuring minimal downtime.
• Design and manage CI/CD pipelines using Jenkins or similar tools.
• Administer and automate workflows with Docker, Kubernetes, Ansible, AWS, and Git.
• Manage web and application servers (Apache httpd, Tomcat).
• Implement monitoring, logging, and alerting systems (Nagios, HAProxy, Keepalived).
• Conduct root cause analysis and implement automation to reduce manual interventions.
• Mentor a team of 3–4 engineers, fostering best practices and continuous improvement.

Required Skills & Qualifications

✅ 5+ years of proven DevOps engineering experience

✅ Strong expertise in Linux administration & shell scripting

✅ Hands-on experience with bare-metal server management & storage systems

✅ Proficiency in Docker, Kubernetes, AWS, Jenkins, Git, and Ansible

✅ Experience with Kafka or RabbitMQ in production environments

✅ Knowledge of CI/CD, automation, monitoring, and high-availability tools (Nagios, HAProxy, Keepalived)

✅ Excellent problem-solving, troubleshooting, and leadership abilities

✅ Strong communication skills with the ability to mentor and lead teams

Good to Have

• Experience in Telecom projects involving SMS, voice, or real-time data handling.

JOB TITLE/HEADLINE: Sr. Manager / Manager – Marketing

EMPLOYMENT TYPE: Full time, permanent.

REPORTING TO: CBO

LOCATION: Mumbai

WHAT WE EXPECT FROM YOU:

• Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
• Planning marketing campaigns, including Email/SMS, Social Media, SEM, display advertising, affiliate marketing & media/PR relations
• Drive customer activation, engagement and retention through marketing strategies
• Creating / Strategizing the right content for various media
• Coordinating marketing strategies with the sales, financial, IT, and product departments.
• Maintaining our social media presence across all digital channels
• Measuring and reporting on the performance of all marketing campaigns
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.

OUR IDEAL CANDIDATE:

• BS/MS/MBA degree in marketing or a related field from premier institutes
• Proven working experience in marketing
• Demonstrable experience leading and managing SEM, SMM, Affiliate Marketing, Marketing database, email, and/or display advertising campaigns
• Experience in optimizing landing pages and user funnels
• Solid knowledge of website analytics tools (e.g., Google Analytics, AdWords, DART etc.)
• Strong analytical skills and data-driven thinking

YOU WILL LOVE WORKING WITH FATAKPAY BECAUSE:

• We value balance. We are committed to providing an environment where you can balance great work with a great life.
• We’ll invest in your career. Our company’s proliferating, and we’ll allow you to do the same. You’ll have access to several professional development opportunities so that you can keep up with the company’s evolving needs.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
• Multicultural workplace. A multicultural and diverse team of colleagues from different states.
• An opportunity to wear many hats
• An entrepreneurial crew that supports risk, intuition, and frequent experimentation
• The opportunity to make an impact in a transformative industry
• A chance to build and lead a highly talented and driven team

OTHER PERKS & BENEFITS:

• Progressive and flexible work hours that match your personality and lifestyle.
• Compensation could include stock options for significant upside.
• Health benefits
• Cool gadgets and swags
• Attractive wellness programs
• Competitive performance bonus
• Paid sick leave
• Paid maternity and paternity leave
• Career development training.

ABOUT THE COMPANY:

Fatakpay Digital Private Ltd (Fatakpay) is a digital-only lending platform that provides short-term personal loans (STPL) through QR-based credit lines. It was founded by four IIT- B, Erasmus University alum, and 70+ years of combined experience in Tech and Finance.

The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment options.

We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place.

Company Description

YoHo Designs Pvt Ltd is a startup company located in Bengaluru that offers an extensive range of affordable and durable interior designs, from space planning and architecture to FF&E. Our goal is to provide our clients with unique and innovative designs that reflect our creativity and make their homes beautiful places to live.

Role Description

This is a full-time on-site position for a Interior Designer. The Senior Interior Designer will be responsible for overseeing and managing various interior design projects from start to finish. This includes creating construction drawings, developing space plans, and selecting furniture, fixtures, and equipment (FF&E).

Qualifications

Excellent skills in Space Planning, Architecture, and Interior Design

Experience in creating Construction Drawings and FF&E selection

Ability to multitask and manage multiple projects simultaneously

Excellent written and verbal communication skills

Bachelor's Degree in Interior Design, Architecture or related field (Master's Degree preferred)

A minimum of 3 years of experience in interior design

Proficient in AutoCAD, Revit, and SketchUp (knowledge of 3D rendering software is a plus)

A passion for design and a commitment to exceeding client expectations

A team player who can work collaboratively with colleagues and stakeholders

Promotion & Influencer Marketing: PAID AD EXPERT

“Strategy, Plan and Process make a digital campaign more effective to perform better.

Only operational understanding or knowledge of tools won’t give any results any more”

If that’s what you also have think, then we are looking for you as our – Paid Ad Expert

Job Essence- Paid Ad Expert

Work Profile-

• Set up Optimize |Management of Paid campaigns
• A) Search Engine driven (Google/Bing/ Campaign Specific)
• B) Social Media (Facebook/Instagram/LinkedIn/Youtube/Quora)

2.Deep understanding of digital marketing concepts , brand management and demand generation.

3.Professional level knowledge (not just as a user or a hobbyst) of social media platforms and paid media landscape, including new/shifting platforms and algorithms.

4.Own, manage and grow digital channel outreach for clients.

5.Online Reputation Management process and structure.

6.Email, WhatsApp, Telegram Marketing and Analytics

Must-Have-

• Strong with analysis and observation .
• Focuses on activity leading to Productivity
• More of intelligence over Mechanical working
• Excellent communication skills in hindi and english
• Excellent team player with mindful and problem solving approach towards work.
• Empathetic and Compassionate
• Understanding towards client requirements
• Ability to work in multiple clients and campaigns scenario with process driven attitude
• Not just an entry level/operational DIY person however keen to make career at higher roles in coming days.
• Team Player as well as Team manager capability.

Experience- 3-10 years

Industry

• Marketing & Advertising

Employment Type

Full-time

Job description

Job code: Application Engineer

Ducom Instruments now have an opening for the position for Application Engineer. Looking for dynamic and hands-on experience in LABVIEW to set out to improve the overall functioning of the client’s software. Creating new architecture, working with existing software and engineering hardware components that optimize certain technology. Comfortable in coding languages, and particularly those that apply enterprise solutions.

Application Engineer responsibilities span from software architecture design, programming, testing, debugging, and software maintenance. Documentation of the product including flowcharts, algorithms, codes, and other relevant information, software upgrades, user support, and training activities also comprise of important responsibilities in this position.

Minimum requirements:

• Knowledge on LabView
• CLAD certified
• Knowledge of communication protocols, e.g. USB, RS232, IEEE, RS485, TCP/IP, Modbus
• Knowledge of general software design/documentation processes in test and measurement systems
• Problem-solving skills
• Experience with Controls / Automation Engineering / Robotics interface programming
• Knowledge and exposure of digital electronics and instrumentation

Preferred qualifications:

• LABVIEW, C and C++ Programming and Arduino skills preferred
• Minimum of 2-3 years’ experience/fresher’s in instrumentation software development in industry / R&D
• Bachelors or a Master’s degree in Computers Science, mechatronics, robotics, electrical and electronics.
• Ability to thrive in across functional and cross-cultural work environment
• Excellent organizational and multi-tasking skills
• Ability to travel, occasional travel will be required
• Salary as per company standards

About Actionboard

https://www.myactionboard.com">Actionboard is comprehensive suite of tools designed to provide actionable insights to entrepreneurs and business people proactively and on demand. Apart from this, Actionboard also provides extensive automation tools to accountants that lets them save time and improve the quality of their work.

What you will do:

• Implement features from end-to-end across the stack
• Work with product managers to understand business requirements and choose appropriate solutions
• Participate and actively contribute to the technical and product discussions

Our tech stack:

1. Ruby on Rails
2. Sidekiq
3. Vue.js
4. PostgreSQL
5. Google Cloud Platform

We handle problems that involve huge amounts of data and apply a lot of machine learning techniques in addition to regular web development work.

Why work on Actionboard:

• Challenging work: Actionboard handles a large volume of data which turns boring day-to-days tasks into interesting challenges. There is also a huge scope for applying machine learning and data science techniques if that sort of thing interests you.
• Work culture: We are serious but we like to have fun. We work hard but not to the point of burnout nor do we ever do all-nighters. Our team is filled with smart, hard-working, diligent types with a can-do attitude when presented with challenges. We are an intentionally small and agile team.
• Growth potentail: We have a half-yearly review process where we make it clear what objectives are needed to be achieved in order to advance to the next level. Promotions and pay increases are based on skills acquired and work performed.

Technical skills are we looking for:

• HTML/CSS/JavaScript experience
• At least a year of experience working with Rails
• Working knowledge in SQL
• Experience in a Test Driven Development approach

How your growth trajectory will look like at Actionboard:

We are a small company with no bureaucracy where rewards follow results very quickly. Below is the ladder a new developer in our team climbs.

Programmer in Training ( 0 - 6 months experience)

• Learn fundamentals of developing a web application with rails
• No ownership expected. No work related initiatives expected.
• Work will be extensively reviewed. And detailed feedback will be given.
• Works on simple routine problems

Junior Programmer (6m to 12m)

• Strengthen fundamentals of ruby, javascript, sql, html, css
• No ownership expected. No work related initiatives expected.
• Work will be heavily reviewed. And detailed feedback will be given.
• Works on simple routine problems but turns around much faster than person in training

Programmer (12m to 18m):

• Work is reviewed with the occasional need for significant direction or implementation changes.
• Follows established patterns and approaches within existing code bases with ease.
• Co-owns a feature along with a Sr. Programmer
• Works mostly on clearly defined and scoped individual features or problems.

Senior Programmer (18 months to 3 years)

• Work doesn't need to be reviewed, but general direction may be.
• Fully capable of taking substantial features from concept to shipping as the sole programmer (alongside a designer).
• Can provide feedback on the work of junior programmers and programmers.
• Deep expertise within at least one programming environment.
• Basic proficiency in at least one additional programming environment.

Lead Programmer (3 years to 5 years)

• Work happens completely autonomously with no regular need for review.
• Fully capable of owning and running entire subsystems of work (e.g. entire inbound/outbound Tally Sync worklow).
• Helps set and maintain professional standards for the entire organization.
• Deep, substantial expertise in multiple domains. e.g. Design
• Capable of running and directing small teams for substantial projects.

Principal Programmer (5 years to 8 years)

• Fully capable of designing, owning, and running entirely new, novel systems (design user activity tracking systems)
• Capable of running and directing larger teams for large, long-running projects.
• Invents new concepts, pushes the whole organization forward regularly. (e.g. Report Builder)

Architectural:

Design and implement a software architecture

Select a technology stack

Design and configure infrastructure

Select a development toolkit (IDE, etc.)

Design and implement a database design

Improve and optimise the application architecture

Ensure scalability of the application

Ensure scalability of the infrastructure

Explore new technologies and decide whether to implement them

Strategy, planning, and design:

• Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
• Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.

Implementation and deployment:

• Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
• Collaborate with team and customers to define use cases.
• Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.

Operational management :

• Support marketing by implementing technical requirements for SEO/product analytics.
• Establish and supervise a quality assurance process, including integration & system testing.
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
• Establish and forecast ROI of features and succinctly articulate competitive advantage.
• Set-up data collection and analysis system in collaboration with CEO to track key performance.

metrics.

Strong fundamentals in computer science/engineering and algorithm design.

Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.

Personal Requirements:

• Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Strong communication skills.
• Willingness to learn and utilise emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant