Software Development Engineer Testing (SDET)

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

Designation: Automation & IoT Engineer (Water Treatment)

Key responsibilities: 

• Design, implement, and maintain automation systems (SCADA, PLC, HMI) tailored for groundwater treatment plants, ensuring seamless integration with existing infrastructure.
• Program and configure PLC/SCADA systems for process automation of pumps, valves, filters,dosing systems, chemical treatment, backwashing, sludge handling, and other water treatment operations.
• Integrate IoT-based real-time monitoring solutions including flow meters, pressure transmitters,water level sensors, and water quality instruments (pH, turbidity, TDS, conductivity, chlorine
• residual, etc.).
• Develop and configure data acquisition systems (DAQ) to collect, process, and analyze operational parameters, ensuring availability of accurate real-time and historical data.
• Set up dashboards and cloud-based remote monitoring platforms for centralized control,reporting, and decision-making across multiple plant sites.
• Ensure reliable industrial communication protocols (Modbus RTU/TCP, Profibus, OPC-UA, MQTT,Ethernet/IP, LoRa, GPRS/4G/5G) for smooth data exchange between PLCs, IoT devices, and cloud servers.
• Conduct system testing, troubleshooting, diagnostics, and preventive maintenance of PLCs,SCADA servers, HMIs, sensors, actuators, and communication networks to minimize downtime.
• Collaborate with process engineers and plant operators to optimize plant performance through advanced control strategies (PID tuning, VFD integration, energy optimization, predictive
• maintenance).
• Design and implement cyber security measures to protect automation & IoT systems from unauthorized access, malware, and data breaches.
• Prepare and maintain technical documentation including control logic diagrams, wiring diagrams,SOPs, and system manuals.
• Coordinate with vendors and contractors for procurement, installation, and commissioning of automation hardware/software.
• Support plant expansion and upgradation projects by evaluating new automation technologies and IoT solutions.
• Train and mentor plant operators on SCADA/HMI usage, alarm handling, and IoT dashboards to improve operational efficiency.
• Generate periodic performance reports on plant automation, IoT monitoring, energy consumption and water quality compliance.

**About jhana**

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the

law across research, drafting, and document management. At jhana.ai, we are

transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers

critical legal insights through advanced AI, producing outputs like redlines, memos, and

risk assessments to streamline workflows for legal teams. Recognized as the Best Legal

Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals

with technology that drives efficiency and excellence.

**Position Overview**

We are looking for a dynamic and driven Account Manager with **3-5 years of experience 

in legal ecosystem,** account management, sales and client relations. **A background in 

law is mandatory;** candidates with a passion for client success, excellent communication 

skills, and the ability to manage multiple accounts will excel in this role. The Business 

Account Manager will be responsible for supporting client relationships, ensuring client 

satisfaction, and driving growth within assigned accounts. This position involves regular 

travel for client interaction, both virtually and in-person.

**The day-to-day**

Client Relationship Management

● Serve as a key point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and long-term engagement.

● Proactively communicate with clients to understand their needs, resolve issues, and provide solutions that align with their goals.

● Provide exceptional client service, consistently striving to exceed expectations and deliver value. Account Growth & Retention

● Support account growth by identifying upsell and cross-sell opportunities within assigned client accounts.

● Collaborate with the sales team to develop strategies for renewal and expansion, assisting in the preparation of proposals and presentations.

● Monitor account performance and proactively address any potential risks to client retention. Process & Operations Support

● Assist in implementing account management processes, ensuring efficient workflows and accurate reporting.

● Track and document client interactions, account activities, and progress using CRM tools and account management software.

● Provide insights and feedback on internal processes, helping to identify areas for improvement in client engagement and service delivery. Collaboration with Cross-Functional Teams

● Work closely with internal teams, including sales, marketing, and customer success, to ensure a seamless client experience.

● Coordinate with the product team to relay client feedback, contributing to product enhancements and helping tailor solutions to client needs.

● Participate in team meetings and share updates on client progress, challenges, and opportunities.

Client Meetings & Engagements



● Conduct virtual and in-person meetings with clients to present updates, review performance, and discuss upcoming needs.

● Represent the company at industry events and conferences as needed, enhancing client relationships and expanding professional networks.

**Qualifications & Skills**

● Education:**** Bachelor’s degree in Law.**** An advanced degree in 

Business is a plus. 

● Experience:** 3-5 years of experience in Legal ecosystem. **

● Good to have: 2 years of experience in account management, client 

relations, or sales. Experience in SaaS, or B2B sectors is a plus. 

● Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and confidently.

● Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities simultaneously.

● Customer-Focused: Passionate about delivering value to clients and ensuring a positive client experience.

● Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Preferred Experience

● Experience in the legal industry or with legal tech products.

● Demonstrated success in managing client relationships and meeting account growth or retention goals.

● Knowledge of project management tools and client success strategies. Additional Requirements

● Travel: Travel would be required for client meetings and events. 

● Adaptable & Self-Driven: A proactive attitude and the ability to adapt in a fast-paced, dynamic environment.

Position Overview:

We are seeking a skilled CNC Programmer to create, test, and optimize CNC programs for precision parts. This role requires expertise in CNC programming, machining processes, and teamwork with engineering and production teams.

Key Responsibilities:

• Create machine tool paths using CAM software for milling, turning, and other operations.
• Prioritize and manage workloads to minimize downtime and delays.
• Collaborate with engineers to optimize designs and machining processes.
• Troubleshoot machining, tooling, and programming issues.
• Support machine operators with setup, operation, and CNC maintenance.
• Perform quality checks to ensure compliance with specifications.
• Follow safety, quality, and company policies

Responsibilities and duties:

• 2 years of experience as a CNC programmer and CAM programmer in a manufacturing environment, with proficiency in CAM software and CNC machining processes.
• Minimum Qualification: ITI, Diploma in Mechanical or Equivalent.
• Shall be having knowledge of CAM programming
• Shall be looking into CNC & Mould Department

About Learning Routes

Learning Routes is one of the leading education services startups catering to the needs of working professionals by offering them varied choices in management and technology programs from reputed institutes/universities/colleges for pursuing the course online.

As Learning Routes, we are here to administer a flawless curriculum to the ones who are aspired to pursue their post graduate, diploma or certification programs from premium management universities. Reaching out to an individual, making the process user-friendly, having cutting edge innovations and giving a beneficial network of experts are just the bases of what we grant!

Industry: Education Sales Industry

Education: Graduation/Post Graduation

Work Experience : 0 – 3 years

Job Type : Full Time

Department / Functional Area of the Job: Sales /Business Development.

Job Responsibilities:

•           Connecting and Counseling working professionals for Career Development      Programs.

•           Calling the leads and database and convert to sales.

•           Promoting management programs as per the profile of the candidate

•           Maintaining connect with the candidates through meetings, calls and mailers.

•           Maintaining Database and records of the candidates

•           Achieving the assigned Targets on monthly basis.

•           Following Pre and Post Sales procedures.

•           Actively contribute as a team player to encourage sales.

Skills Required:

•           Competency in sales

•           Self-motivated and goal-oriented, desire to deliver results

•           Passionate about sales

•           Ability to adapt and grow in a competitive environment

 Thanks and Regards

 Tripti Joshi

 GL Talent acquisition Executive