Business development executive

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

Key Responsibilities

·         Identify and develop new business opportunities in the IT sector.

·         Generate leads through cold calling, networking, research, and digital platforms.

·         Understand client requirements and present suitable IT solutions and services.

·         Prepare proposals, quotations, and presentations for clients.

·         Maintain and grow relationships with existing and potential customers.

·         Collaborate with the technical and project teams to ensure seamless delivery of solutions.

·         Meet sales targets and contribute to overall business growth.

·         Maintain sales reports, follow-ups, and documentation.

·         Stay updated with industry trends, competition, and market developments.

Required Skills & Competencies

·         Strong communication and interpersonal skills.

·         Good understanding of IT products, software solutions, or digital services.

·         Ability to present and explain technical solutions to clients clearly.

·         Strong negotiation, persuasion, and relationship-building abilities.

·         Result-driven with the ability to work independently and as part of a team.

·         Proficiency in MS Office, CRM tools, and online research.

Qualifications

·         Bachelor’s degree in IT, Computer Science, Business Administration, Marketing, or related field.

·         Prior experience in IT Sales / Business Development will be preferred.

We are looking for a "SAP MM/WM/EWM" for a Reputed Client @ Permanent Role.

Experience:5-8 Years

Skills:

• Candidate should have a good experience on MM/EWM with S/4 conversion project experience

• Must have done at least 1 S4HANA Implementation project.

• He should independently handle the queries from customer on different phases of the conversion project.

• He also should have the knowledge on different functionalities of conversion like Data Migration, Delta process/Functionality, SAP Fiori adoption

• He also should have good experience on Customer Vendor Integration – CVI Conversion

• Should have knowledge on cross functional module of SD.

• He also should take care of the testing phase on the existing processes and actively involved in addressing the queries from customer

Data Scientist-

We are looking for an experienced Data Scientists to join our engineering team and

help us enhance our mobile application with data. In this role, we're looking for

people who are passionate about developing ML/AI in various domains that solves

enterprise problems. We are keen on hiring someone who loves working in fast paced start-up environment and looking to solve some challenging engineering

problems.

As one of the earliest members in engineering, you will have the flexibility to design

the models and architecture from ground up. As any early-stage start-up, we expect

you to be comfortable wearing various hats, and be proactive contributor in building

something truly remarkable.

Responsibilities

Researches, develops and maintains machine learning and statistical models for

business requirements

Work across the spectrum of statistical modelling including supervised,

unsupervised, & deep learning techniques to apply the right level of solution to

the right problem Coordinate with different functional teams to monitor outcomes and refine/

improve the machine learning models Implements models to uncover patterns and predictions creating business value and innovation

Identify unexplored data opportunities for the business to unlock and maximize

the potential of digital data within the organization

Develop NLP concepts and algorithms to classify and summarize structured/unstructured text data

Qualifications

3+ years of experience solving complex business problems using machine

learning.

Fluency in programming languages such as Python, NLP and Bert, is a must

Strong analytical and critical thinking skills

Experience in building production quality models using state-of-the-art technologies 

Familiarity with databases like MySQL, Oracle, SQL Server, NoSQL, etc. is

desirable Ability to collaborate on projects and work independently when required.

Previous experience in Fintech/payments domain is a bonus

You should have Bachelor’s or Master’s degree in Computer Science, Statistics

or Mathematics or another quantitative field from a top tier Institute

Essential Duties and Responsibilities:

• Developing complete website architecture.
• Creating websites/a website using standard HTML/CSS practices
• Designing user interactions on web pages. 
• Developing back end website applications. 
• Creating servers and databases for functionality. 
• Ensuring cross-platform optimization for mobile phones. 
• Ensuring responsiveness of applications. 
• Seeing through a project from conception to finished product. 
• Designing and developing APIs. 
• Meeting both technical and consumer needs. 
• Researching different software programs, maintaining software documentation
• Implementing contingency plans in case the website goes down
• Maintaining and expanding/enhancing the website once built