Business development Executive- International

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

About Us

At PyjamaHR, we’re on a mission to revolutionize recruitment with AI-powered solutions that help companies connect with top talent effortlessly. Our passionate team of 20 has developed tools like automated candidate screening, AI-driven ratings, and publishing capabilities that make reaching and hiring qualified candidates easier than ever. With features like a talent pool, seamless offer letter issuance, and advanced analytics, our all-in-one platform gives businesses everything they need for informed hiring decisions every step of the way.

About the role

As a Sales Associate at PyjamaHR, you’ll play a key role in our growth by building meaningful client relationships and demonstrating how our innovative solutions—such as AI assessment & interviews, screening tools, and job board publishing—can transform their hiring processes. You'll actively engage with potential clients, understanding their unique needs and challenges, and using a tailored approach to highlight how features like talent pool management, extensive integrations, 360-degree candidate comparison and advanced reporting and analytics can meet their needs. 

We’re looking for someone who is a strong communicator, quick-thinking, and ready to take on new challenges in a fast-paced environment. As PyjamaHR grows, you’ll have the space to grow, too, with the support and freedom to make your mark.

What You'll Do

• Developing and Nurturing Client Relationships – Building strong, lasting relationships with both new and existing clients to drive customer satisfaction and loyalty.
• Collaboration – Working closely with the sales team, marketing, and customer service teams to increase product adoption and ensure client retention.
• Account Management – Keep a close eye on accounts, addressing our clients' needs and ensuring they feel valued and supported at every step.
• Communication and Client Advocacy – Liaising with senior management to address customer needs, resolve issues promptly, and ensure each client receives exceptional service.
• Onboarding and Training – Assisting with product training sessions for new clients and overseeing a smooth onboarding process.
• Strategic Input – Contributing to the development of sales strategies and best practices that drive revenue growth.
• Upselling Opportunities – Offering premium and customized plans to existing customers, enhancing their experience with tailored solutions.
• Product Feedback – Providing valuable insights to the product team to help refine and improve our platform’s features and functionality.
• Proactive Engagement – Following up with clients, gathering feedback, and working on initiatives to boost customer satisfaction and engagement.

Who We're Looking For

• Bachelor’s degree in Business, Marketing, Sales or a related field.
• Strong communication and negotiation skills.
• A passion for building long-term customer relationships and being part of a dynamic team.
• A quick learner who’s comfortable adapting to changing business needs.
• Previous sales or customer service experience is a plus
• Proficiency with CRM tools (Salesforce, HubSpot, etc.).
• Strong verbal and written communication skills (in both English & Hindi).
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Familiarity with the industry and competitive landscape.
• Ability to handle objections and negotiation effectively.

Why This is the Place for You

At PyjamaHR, we offer:

• Competitive salaries and equity options.
• Free meals, snacks, and weekly team outings.
• A supportive, growth-focused environment where your contributions make an impact.

If you're excited about a career where you can truly grow while making a difference, we’d love to have you on board!

FullStack Developer

We are currently building the Technology platform for the Global Air Cargo industry ($300B market). 

Currently, we have two open roles (1 Front End Engineer & 1 Back End Engineer).

Full Stack Engineers are also desired for the open positions. 

These (2) engineers will be part of the Tech team which will be at the core of what we aspire to build.

Looking for Full Stack / Front End / Back End Developer

- Tech Stack (React, node.js, typescript, postgreSQL, AWS)

- loves to code, get hands-on and likes to build products from scratch

- At least 2+ years of experience building software products

- "Build local, Launch global" mindset

- Good with people and teams +

- prior startup experience +

- SaaS platform expertise +

- Work location - Chennai

- So we are looking only for candidates in Chennai or who are open to relocating to Chennai for this opportunity

- Open to explore both Contract & Full time options for the (2) roles

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills.

.Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Job Title: Insurance Sales (Direct Channel)

Role: FLS ( Front Line Sales )

Total Exp: 3-5 Years

Relevant Exp: 2 years into insurance

Skills: Life Insurance Sales, Health insurance sales, Insurance sales

Locations: East, South, North, and West Zones.

• We use cutting edge technologies to build our products which means you get to be updated on the latest tech stack.
• You don’t need to have experience in any of our specific technologies;we are good at teaching our Engineers. Our diverse group of Engineers are a great team to work with and to learn.

• We deploy changes to production multiple times a day.
• Blameless culture and a continuous learning mindset

• Making a global platform with the scale of millions of users.
• Working directly with designers and PMs to make a world class test taking experience.
• Building a platform for companies and writing an ML based algorithm to match candidates and companies.
• Building an Ed-Tech product for the upskilling of candidates.

• Strong understanding of JS fundamentals and going deep into it coupled with experience in modern frameworks like ReactJs, Vuejs etc.
• The ideal person has worked with product teams in startups and taken features (or entire product modules) to production deployment which was then consumed by real users.
• Proficiency in building a highly scalable frontend.
• Ownership mindset- Taking end to end ownership of frontend initiatives and being part of the core team in driving the overall growth of the organisation in achieving its vision.