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Business Process Manager
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Business Process Manager

Riya Pathak's profile picture
Posted by Riya Pathak
5 - 10 yrs
₹5L - ₹6L / yr
Mohali
Skills
Documentation

Job Description – Business Process Manager

Position: Full-Time

Location: Work from Office Role at Phase 8 Mohali Punjab


About the Role

We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly.


  • Key ResponsibilitiesDesign and document end-to-end processes and SOPs for different functions.
  • Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.
  • Ensure process compliance and quality control across teams.
  • Implement basic performance metrics (KPIs/SLAs) to track efficiency.
  • Support team training to ensure adoption of new processes.
  • Requirements5–10 years of experience in process management, operations, or BPO/KPO setups.
  • Strong skills in process design, documentation, and standardization.
  • Good communication and change management abilities.
  • Knowledge of tools for workflow and operations management is a plus.


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About Augmentive Business 7 Solutions Pvt Ltd

Founded :
2023
Type :
Services
Size :
100-1000
Stage :
Profitable

About

N/A

Company social profiles

facebook

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