Business Process Manager

Role Overview

This hybrid role combines business analysis and project management. The successful candidate will work closely with the business to produce requirement documentation, product specifications, and other deliverables that follow program standards. The role also works with other IT functions on quality control, training, UAT, early life support, and third-line support in BAU.

Knowledge, Skills and Abilities

Combines business analysis and project management skills. Candidates from a pure project management background will not be considered.

Project management

Able to take ownership of the project lifecycle (initiation, planning, execution, monitoring, and closure) without close oversight.

Takes initiative: able to hit the ground running and get things moving without waiting to be tasked.

Business analysis

Proven ability to act as a bridge between the business and development teams in other offices, translating business concepts into implementable requirements.

Demonstrable ability to drive business process change, challenge current business practices, and work with key business stakeholders.

Produces requirement documentation, product specifications, and other documents to program standards.

Work Experience

Minimum of 5 years of relevant experience. Ideally from the financial or commodity industry, with market risk and ETRM experience.

Stable career history

Education

Degree level or above, preferably in Computer Science or another hard science or engineering discipline.

Industry: Solid Wood Furniture Manufacturing

Reporting to: Transformation Head

Location: Jaipur - Mahindra World City - Bagrur, Ajmer Road (multi-plant environment)

Looking for a candidate who has handled projects in manufacturing / Industrial Sector.

Role Purpose

The Transformation PMO will support and drive execution of a multi-year business transformation program aimed at scaling the organisation by 5X.

This is a high-energy, execution-oriented role for an early-career professional who can bring rigour, follow-through, and structure to multiple transformation initiatives, while working closely with senior

leadership.

Key Responsibilities

Transformation Execution

• Drive day-to-day execution of multiple transformation initiatives across operations, supply chain, ERP, sales, exports, domestic expansion, and cost optimization

• Break high-level initiatives into clear tasks, milestones, owners, and timelines

• Ensure timely closure of actions through rigorous follow-up PMO Governance & Tracking

• Maintain a central transformation plan and trackers

• Track milestones, dependencies, risks, and benefits

• Highlight slippages early and propose corrective actions

Senior Leadership Coordination

• Coordinate with senior leaders across Operations, Finance, Sales, Supply Chain, IT, and HR

• Act as a neutral execution enabler who can push, remind, and escalate diplomatically

• Prepare structured inputs for leadership

Reporting & Communication

• Prepare weekly progress updates and monthly leadership decks

• Maintain risk and issue logs with clear ownership and mitigation plans

Risk & Dependency Management

• Identify cross-functional dependencies and execution bottlenecks

• Proactively flag risks related to decisions, capacity, or timelines

• Track mitigation actions to closure

Ad-hoc Strategic Support

• Support leadership with data analysis, process documentation, workshops, and vendor coordination

• Act as a hands-on problem solver, not just a tracker

Candidate Profile

Experience

• 2–3 years of total work experience

• Exposure to PMO, consulting, operations excellence, transformation, or project execution roles preferred

• Manufacturing, supply chain, or ERP exposure is an advantage but not mandatory

Education

• Bachelor’s degree in Engineering, Business, Operations, or related field

• MBA / PGDM (Operations, Strategy, General Management) preferred but not mandatory

Skills & Competencies

Must-Have

• Strong execution and follow-up discipline

• Excellent written and verbal communication

• Comfort engaging with senior management

• Ability to manage multiple parallel workstreams

• Strong structuring, analytical, and problem-solving skills

• Proficiency in Excel and PowerPoint

Behavioural Traits

• High energy, ownership mindset, and drive

• Comfortable pushing timelines respectfully

• Proactive, resilient, and solution-oriented

• Learns fast and operates well in ambiguit

Role Positioning

• High-visibility role with close exposure to CEO / COO

About the Company

KGeN is building a Verified Distribution Protocol for AI, DeFi, and gaming, enabling companies to reach verified users and build high-trust digital ecosystems. The platform supports millions of users across 60+ countries and helps organizations scale user acquisition, engagement, and loyalty programs.

Role Overview

We are looking for an HR Operations professional who can help build and streamline HR systems, processes, and employee experience as the company scales globally.

This role will work closely with leadership to ensure efficient HR operations, employee lifecycle management, and process automation.

Key Responsibilities

HR Operations

• Manage the end-to-end employee lifecycle (onboarding to exit).
• Maintain and update employee records, documentation, and HRIS systems.
• Ensure HR compliance, policies, and documentation are maintained.

Employee Experience

• Act as the first point of contact for employee queries related to HR processes.
• Support employee engagement initiatives and HR programs.

Process & Automation

• Improve HR workflows, documentation, and operational processes.
• Work with internal teams to build automation-first HR operations.

HR Analytics & Reporting

• Track and maintain HR metrics, reports, and workforce data.
• Support leadership with HR dashboards and insights.

What We Are Looking For

• 2–5 years of experience in HR Operations / HR Generalist roles
• Experience managing employee lifecycle processes
• Exposure to HRIS systems, HR documentation, and compliance
• Strong organizational and communication skills
• Comfortable working in fast-paced startup environments

 Nice to Have

• Experience working in startup or high-growth environments
• Exposure to automation tools or HR analytics

• Coordinate daily operational activities and ensure smooth workflow.
• Track tasks, deadlines, and follow-ups.
• Maintain records, trackers, and process documentation.
• Coordinate with internal teams to ensure timely completion of tasks.
• Identify pending tasks and escalate issues when required.

Our mission at Matterway is to eliminate friction in digital processes.

Through real-time automation and decision augmentation, we help users work more efficiently, reduce errors, and achieve better outcomes.

We are looking for a hands-on, client-focused problem solver to join our delivery team. You will work closely with enterprise clients to understand their processes and turn business challenges into intuitive automation and AI solutions.

Working at the intersection of client partnership, process discovery, and solution design, you will create solutions that deliver measurable value. You will also contribute to the evolution of Matterway's automation offering and help shape how agentic AI is applied to the future of work.

As part of our international team across Europe and India, you'll thrive in a fast-paced, startup-like environment where priorities evolve quickly, building trusted client relationships and turning ideas into practical solutions.

Responsibilities

• Own end-to-end delivery of automation & AI solutions for enterprise clients. You are the single point of accountability for deliverables, timelines, budgets and overall project success.
• Analyse business pain points and design intuitive experiences and interfaces that your users will love.
• Create detailed wireframes, mockups, and user stories, and work closely with developers to bring your vision to life.
• Use analytics to measure success after go‑live and ensure your solutions deliver real business impact.
• Build lasting client relationships that drive expansion and referrals.

What we are looking for

• 5+ years in client-facing roles where you've managed complex projects.
• Strong skills in business analysis, UI/UX, and project management.
• An undeniable sense of ownership: you're driven by results, not just tasks.
• Excitement about working in a fast‑paced, startup‑like environment.
• Exceptional written and verbal English. Other languages, especially German, are a plus

Chief Operating Officer (COO)

The Chief Operating Officer (COO) is responsible for overseeing the day-to-day operations of the organization, driving operational efficiency, implementing business strategies, and ensuring the company achieves its growth, profitability, and performance objectives. The COO works closely with the CEO and senior leadership team to translate strategic goals into effective operational plans.

Key Responsibilities:

• Lead and manage overall business operations.
• Develop and execute operational strategies aligned with company goals.
• Drive business growth, profitability, and operational efficiency.
• Monitor KPIs, budgets, costs, and overall business performance.
• Lead and develop senior management and operational teams.
• Optimize processes, systems, and workflows.
• Ensure effective coordination across sales, finance, HR, marketing, supply chain, and operations.
• Develop annual operating plans, budgets, and performance targets.
• Identify operational risks and implement corrective actions.
• Establish performance management and accountability systems.
• Manage vendor, partner, and stakeholder relationships.
• Ensure compliance with company policies, regulations, and quality standards.
• Support the CEO in strategic decision-making and business planning.
• Lead organizational transformation and continuous improvement initiatives.
• Build a high-performance culture across the organization.

Business Analyst – Job Description

1.    Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2.    Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3.    Support and assists with end user training and coordinates the implementation of these services for the Business.

4.    Based on Testing Feedback from Business Users, plan go live dates for the developments.

5.    Work with various user and support teams to manage technical/operational issues.

6.    Raise the bugs and CRs to tech team and track till closure.

7.    Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8.    Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9.    Ability to multitask and work in a high pressure environment.

10.  Excellent analytical, communication, presentation & interpersonal skills.

11.  Ability to resolve customer/business issues and run the application management activities.

12.  Willingness to go the extra mile to resolve customer/technical issues.

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance 

Key Responsibilities –

• Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows. 
• Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency. 
• Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT). 
• Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users. 
• Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance. 
• Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics. 

Required Qualifications 

• A degree in a relevant field like Computer Science or Information Technology.
• Proven experience in implementing and configuring ServiceNow solutions.

We're looking for a proactive and business-oriented HR Business Partner to work closely with leadership and business teams in driving people strategy, employee engagement, performance, and organizational effectiveness. This role requires someone who can balance strategic thinking with operational excellence while fostering a high-performance culture. What You'll Do  Partner with business leaders to understand team goals and translate them into effective people strategies.  Drive the end-to-end employee lifecycle, including onboarding, engagement, performance management, career development, and offboarding.  Act as a trusted advisor to managers on employee relations, performance concerns, coaching, and conflict resolution.  Lead performance review cycles, goal-setting processes, talent reviews, and succession planning.  Analyze people metrics and provide actionable insights to improve retention, productivity, and employee experience.  Drive employee engagement initiatives, culture-building programs, and recognition activities.  Support organizational changes, restructuring, and workforce planning.  Ensure HR policies and practices are consistently implemented while maintaining compliance with labor laws.  Collaborate with Talent Acquisition, L&D, Finance, and leadership to build scalable people processes.  Identify opportunities to automate HR workflows and leverage AI or HR technology to improve efficiency. What We're Looking For  5–7 years of experience in HR Business Partnering, HR Generalist, or People Partner roles.  Experience partnering with technology, product, engineering, or startup teams is highly preferred.  Strong understanding of performance management, employee engagement, talent management, and employee relations.  Ability to influence stakeholders and build strong relationships across all organizational levels.  Excellent communication, coaching, and problem-solving skills.  Strong analytical mindset with experience using HR metrics to drive decisions.  Comfortable working in a fast-paced, high-growth environment.  Familiarity with HRMS platforms and modern HR technologies.  Exposure to AI-powered HR tools or process automation is a plus. Preferred Qualifications  MBA/PGDM in Human Resources or equivalent qualification.  Experience in startup or product-based organizations.  Knowledge of Indian labor laws and HR compliance.  Certification in HR analytics, coaching, or change management is an added advantage. Why Join Us?  Opportunity to partner directly with business leaders and influence organizational growth.  Fast-paced environment with high ownership and learning opportunities.  Collaborative culture focused on innovation, people, and continuous improvement.  Work on strategic HR initiatives that create measurable business impact.