Senior Manager, E-learning - Curriculum Development

Job Description

Training Lead

We are looking for a highly experienced Change Management & Training Lead with over 20 years of experience to establish and scale a dedicated sub-practice for Training & Change Management within the organization.

This role requires strong expertise in organizational change management (OCM), learning strategy, and end-user enablement, with the ability to drive business adoption (BOS) across large-scale transformation programs. The ideal candidate will lead the design and execution of end-user training frameworks, communication strategies, and change adoption initiatives, ensuring seamless transition and sustained value realization.

________________________________________

Key Responsibilities

1. Practice Development & Strategy

•             Define and establish a Training & Change Management sub-practice, including vision, offerings, and roadmap

•             Develop service frameworks, methodologies, and reusable assets for:

o             Organizational Change Management (OCM)

o             End User Training (EUT)

o             Business Adoption Services (BOS)

•             Build a scalable operating model, including governance, tools, and best practices

•             Identify opportunities to integrate change management into enterprise transformation programs

•             Drive continuous improvement and maturity of the practice

________________________________________

2. Change Management Leadership

•             Lead end-to-end change management strategy and execution across large transformation initiatives

•             Conduct change impact assessments, stakeholder analysis, and readiness assessments

•             Develop and execute change strategies, communication plans, and adoption roadmaps

•             Ensure alignment between business objectives and change initiatives

•             Monitor and track adoption metrics, business outcomes, and change effectiveness

________________________________________

3. Training Strategy & Execution

•             Define enterprise-wide training strategy and learning frameworks

•             Design and implement end-user training programs (role-based, system-based, and process-based)

•             Develop training materials, e-learning modules, and digital adoption tools

•             Ensure effective training delivery models (instructor-led, virtual, on-demand)

•             Drive training effectiveness measurement through feedback, assessments, and adoption KPIs

________________________________________

4. Business Adoption & Transformation Enablement

•             Drive Business Ownership & Adoption (BOS) for new systems, processes, and platforms

•             Ensure smooth transition of users from legacy to new systems

•             Establish adoption frameworks ensuring high user engagement and productivity

•             Collaborate with program teams to ensure change and training are embedded into delivery lifecycle

•             Enable sustained adoption and continuous user support mechanisms

________________________________________

5. Stakeholder & Client Engagement

•             Act as a trusted advisor to senior stakeholders, business leaders, and clients

•             Lead change workshops, training sessions, and leadership alignment meetings

•             Collaborate with program managers, architects, and business teams to align change initiatives

•             Manage complex stakeholder landscapes and ensure effective communication

•             Support RFPs, proposals, and solutioning for change management and training services

________________________________________

6. Governance & Quality Assurance

•             Establish and enforce change management governance frameworks

•             Define and track KPIs for change success, training effectiveness, and business adoption

•             Ensure quality and consistency of training content and change deliverables

•             Conduct periodic reviews, audits, and health checks for ongoing initiatives

•             Mitigate risks related to user adoption, resistance, and organizational readiness

________________________________________

7. Technology & Tools Enablement

•             Leverage tools for learning management systems (LMS), digital adoption platforms (DAP), and content management

•             Integrate automation, analytics, and AI-enabled learning tools into training delivery

•             Utilize data-driven insights to improve change strategies and training outcomes

•             Stay updated with emerging trends in learning technologies and change management practices

________________________________________

Preferred Experience

•             Proven experience in building and scaling a Change Management & Training practice

•             Strong track record in large-scale digital transformation programs

•             Experience in domains like Travel, Transportation, Hospitality, or Enterprise IT (preferred)

•             Exposure to ERP, CRM, or large enterprise platform implementations

________________________________________

Key Competencies

•             Strategic thinking and execution capability

•             Strong leadership and team-building skills

•             Expertise in driving user adoption and behaviour change

•             Excellent communication and stakeholder management

•             Ability to operate in complex, multi-program environments

•             High ownership and influence without authority

We are looking for a senior product design lead who can not only get hands on with business, analytics, UX and visual, but comes with great client handling, communication, team management and leadership skills.

Energetic, self-motivated, driven and ready to take on key responsibilities on the product and the business side.

Not a relaxed job. Will be hectic and would need someone who constantly has his/her eye on the ball.

Job includes directing a product, leading a design team and also owning parts of the UX design. Major role in visual design both on the product side and on the marketing and brand front.

Bachelor’s degree in Engineering, Computer Science, or a related discipline

• 8+ years of experience in project or programme management

• 3+ years of experience delivering AI, Machine Learning, Data, or Analytics programmes

• PMP, Agile, Scrum, or equivalent certification preferred

Title: Content Specialist 

Location: Mumbai 

Experience: 3–4 years 

Work Mode: Hybrid 

About Master-O 

Master-O is a B2B SaaS platform focused on enabling and upskilling frontline teams through microlearning, gamification, AI-powered roleplays and digital coaching. We work with leading organisations across industries like FMCG, BFSI, Pharma, Automotive and Retail. 

We are looking for a Content Specialist who can combine strong creative thinking with excellent client communication to own content requirements for our Mumbai and Gurugram based clients. 

The Role 

This is a client-facing content creation role where you will be the primary point of contact for Master-O's high touch enterprise accounts for their content requirements. 

You will work closely with clients to understand their business objectives, frontline challenges, and learning needs, and translate these into engaging content, storyboards and learning journeys. 

You will also work cross-functionally with the Customer Success, Product and Content teams at our Gurugram headquarters to ensure seamless execution and delivery. 

What Does “Content” Mean at Master-O? 

At Master-O, content is not just traditional marketing content or reels. You’ll primarily create microlearning-based static and video learning content designed for the frontline teams of our enterprise clients. 

The content and use cases vary based on the client’s business objectives, frontline pain points and industry — from product knowledge and sales pitches to customer handling, compliance and on-the-job skill development.

What We're Looking For 

• 3–4 years of experience in content creation, content marketing, creative strategy or a similar role. 
• Prior experience in a B2B SaaS company or a marketing/creative agency is strongly preferred. 
• Agency candidates should ideally have worked with clients across BFSI, FMCG, Pharma, Automotive and/or Retail. 
• Strong storyboarding and content conceptualisation skills. 
• Excellent copywriting and editing skills. 
• Strong working knowledge of Canva and Adobe Creative Cloud. 
• Excellent spoken and written English communication — this is critical as the role involves frequent interaction with senior client stakeholders. 
• Strong presentation and client-management skills. 
• Ability to manage multiple stakeholders, projects and deadlines independently. 
• A good understanding of digital content, learning formats and visual communication. 
• Someone who is equally comfortable speaking to a client, building a storyboard and getting into the details of content creation. 

Why This Role? 

This role sits at the intersection of content, creativity, and client consulting. 

You won't just be creating content based on pre-assigned briefs. You'll be responsible for understanding why the client needs the content, what their frontline teams need, and how Master-O can solve that requirement. 

You'll get the opportunity to work directly with leading organisations across multiple industries while collaborating with a fast-moving SaaS team across Mumbai and Gurugram. 

Key Responsibilities

• Manage HR projects, including project plans, timelines, milestones, dependencies and deliverables.
• Develop and maintain HR dashboards, calendars and status reports, highlighting risks, delays and key decisions.
• Coordinate project meetings, agendas, action items and follow-ups to ensure timely execution.
• Partner with HR teams, business leaders and external vendors to drive projects forward.
• Prepare clear, executive-ready updates on HR priorities, progress, risks and achievements.
• Lead the planning and coordination of the employee survey, including communications, launch readiness, participation tracking and post-survey action planning.
• Support the planning and rollout of Exol University, including vendor coordination, learning administration, scheduling, communications and change management.
• Coordinate new hire orientation and contribute to creating a consistent and engaging onboarding experience.
• Support recurring People processes such as performance, compensation, benefits, engagement, learning and talent initiatives.
• Identify opportunities to improve HR processes, employee experience and operational efficiency.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 6–10 years of experience in HR operations, project/program management, L&D, change management or a related field.
• Strong project management, organizational and stakeholder management skills.
• Ability to manage multiple projects, deadlines, vendors and priorities simultaneously.
• Excellent written and verbal communication skills, with experience preparing presentations and leadership updates.
• Experience in Learning & Development, LMS administration, training coordination or learning program management is strongly preferred.
• Experience with employee surveys, engagement initiatives or organizational change is an advantage.
• Strong proficiency in Microsoft Excel, PowerPoint and project-management/productivity tools.
• Self-driven, detail-oriented and comfortable working in a fast-paced, evolving environment.

Data Science (SME)

FACE Prep is India’s leading employability and industry-aligned education company. For over 17 years, we have partnered with higher education institutions to bridge the gap between academia and industry.

● Worked with 2,000+ colleges and universities across India

● Trained 6+ million students across disciplines

● Market leaders in:

● Employability skills & placement readiness

● Industry-aligned academic papers(credit-bearing)

● Full-scale industry-aligned degree programs with universities

● Pan-India operations, headquartered in Coimbatore

● Young, energetic, mission-driven team

● Fast-growing organization with headcount expected to cross 1,000 employees in the next financial year

At FACE Prep, people are the platform on which outcomes are built.

Position: Data Science (SME)

Location: Coimbatore

Duration: Full-Time

Department: Training & Development

Experience: Minimum 2 Years

Role Description :

The Data Science Subject Matter Expert (SME) is a full-time, on-site role based in Coimbatore. The SME will design and deliver data science curricula, including lectures, hands-on labs, and project-based learning for students preparing for tech careers. Daily responsibilities include creating educational content, developing problem sets and case studies, mentoring learners on data analysis and model-building, and reviewing student work to provide constructive feedback. The SME will collaborate with other trainers and the product team to align content with current industry practices and hiring requirements. The role also involves analyzing learner performance data, refining teaching strategies, and occasionally contributing to workshops, bootcamps, and online learning materials.

Requirements:

• Strong foundation in Statistics and Data Science, with the ability to explain complex concepts clearly and practically.

• Hands-on experience in Data Analytics and Data Analysis, including working with real-world datasets and deriving actionable insights.

• Excellent Analytical Skills for problem-solving, designing assignments, and guiding learners through data-driven decision-making.

• Proficiency in common data science tools and languages (e.g., Python/R, SQL, data visualization tools such as Tableau/Power BI).

• Prior experience in teaching, mentoring, corporate training, or curriculum development is highly beneficial.

• Bachelor’s or Master’s degree in a quantitative field such as Computer Science, Statistics, Mathematics, Data Science, or related discipline.

• Ability to communicate effectively with diverse learner groups and collaborate within a multidisciplinary team.

• Exposure to machine learning concepts, model evaluation, and deployment practices is a plus.

IMMEDIATE JOINERS REQUIRED