Senior Manager, E-learning - Curriculum Development

What You’ll Do:

• Work closely with the core team to understand their needs and ensure that our products are meeting the needs of the market.
• Designing database structure that are easy to maintain, improves data consistency and are cost effective in terms of disk storage space
• Identify, prioritise and execute tasks in the software development life cycle
• Develop tools and applications by producing clean, efficient code
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Build efficient, testable, and reusable PHP modules

What You’ll Bring

• Bachelor's in Computer Science, Software Engineering or a related field.
• A 5+ years of experience in developing desktop and mobile web applications
• Strong knowledge of core PHP with experience of working with MVC framework such as CodeIgniter & Laravel
• Experience with object-oriented PHP programming
• Experience with third party API integration
• Experience in managing AWS services
• Previous experience creating scalable applications
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)

Who We Are:

Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 20,000 agencies and 220,000 small & medium businesses with a 600+ strong team that works entirely remote across 15 nations. 

Who You Are: 

We are seeking a talented and experienced Business Analyst with a deep expertise in utilizing Google Sheets to extract insights, optimize processes, and facilitate data-driven decision-making.

As a Senior Business Analyst specializing in Google Sheets, you will play a pivotal role in driving the success of our products by leveraging your advanced analytical skills and in-depth knowledge of Google Sheets functionalities. You will collaborate closely with cross-functional teams to gather, analyze, and interpret data, translating it into actionable insights that inform strategic decisions and enhance our product offerings.

What You Will Do: 

• Google Sheets Expertise: Serve as the go-to expert in Google Sheets, showcasing proficiency in advanced functions, data manipulation, visualization, and automation to enhance reporting and analysis capabilities.
• Reporting and Dashboards: Develop and maintain dynamic reports, interactive dashboards, and KPI tracking mechanisms using Google Sheets. Ensure that key stakeholders have access to real-time insights that drive actionable outcomes.
• Data Analysis: Collect, interpret, and analyze complex data sets to identify trends, patterns, and opportunities. Present findings to stakeholders in a clear and concise manner that supports data-driven decision-making.
• Process Optimization: Collaborate with teams across the organization to identify inefficiencies and areas for improvement in existing processes. Utilize Google Sheets to design and implement streamlined workflows, automations, and data validation mechanisms.
• Strategic Insights: Provide strategic recommendations based on data analysis to support business growth, enhance customer experiences, and optimize product offerings.
• Cross-functional Collaboration: Partner with Customer Success, Product Managers, Marketing, and Sales, teams to understand their data needs, align on objectives, and deliver valuable insights to support their initiatives.
• Data Integrity and Governance: Maintain data accuracy, consistency, and security within Google Sheets documents. Establish best practices for data organization, naming conventions, and version control.

What You Bring: 

• Bachelor's degree in Business Administration, Economics, Statistics, Computer Science, or a related field. Master's degree is a plus.
• Proven experience (5+ years) as a Business Analyst, Data Analyst, or similar role within a SaaS environment.
• Exceptional proficiency in Google Sheets, including advanced functions (e.g., VLOOKUP, PivotTables, array formulas), data visualization, and scripting (Google Apps Script).
• Strong analytical thinking and problem-solving skills, with the ability to translate data into actionable insights.
• Experience in process optimization and automation using Google Sheets.
• Excellent communication and presentation skills, with the ability to convey complex findings to both technical and non-technical stakeholders.
• Solid project management skills with the ability to handle multiple tasks and priorities simultaneously.
• Familiarity with other data analysis and visualization tools (e.g., Excel, Tableau) is a plus.
• Experience in the SaaS industry is preferred but not required.
• Relevant certifications in data analysis, Google Workspace, or related fields are advantageous.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Responsibilities:

• Develop and maintain mobile applications using React Native.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and fix bugs and performance bottlenecks.
• Write clean, maintainable, and testable code.
• Integrate third-party APIs and libraries.
• Stay updated with the latest industry trends and technologies.

Required Skills:

• Proficiency in JavaScript and React.
• Experience with React Native and its ecosystem.
• Understanding of mobile app development (iOS and Android).
• Familiarity with RESTful APIs and integration.
• Knowledge of version control systems (e.g., Git).
• Problem-solving skills and attention to detail.

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

Skills: Machine Learning,Deep Learning,Artificial Intelligence,python.

Location:Chennai


Domain knowledge: Data cleaning, modelling, analytics, statistics, machine learning, AI

Requirements:

·         To be part of Digital Manufacturing and Industrie 4.0 projects across Saint Gobain group of companies

·         Design and develop AI//ML models to be deployed across SG factories

·         Knowledge on Hadoop, Apache Spark, MapReduce, Scala, Python programming, SQL and NoSQL databases is required

·         Should be strong in statistics, data analysis, data modelling, machine learning techniques and Neural Networks

·         Prior experience in developing AI and ML models is required

·         Experience with data from the Manufacturing Industry would be a plus

Roles and Responsibilities:

·         Develop AI and ML models for the Manufacturing Industry with a focus on Energy, Asset Performance Optimization and Logistics

·         Multitasking, good communication necessary

·         Entrepreneurial attitude.

Desired Candidate Profile

• 1- 2 Years of experience
• Good communication skills