Test Automation Engineer

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

• Strong B2B Product Manager Profiles
• Mandatory (Experience 1) - Must have 4+ years of experience with 2+ years as a Product Manager
• Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
• Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
• Mandatory (Company) - Product companies only (B2B preferred)

Preferred

• Preferred (Experience) – Prior experience as a developer or tech role is a plus

Job Title: Millwork / Cabinet Designer

Location: Hyderabad

Employment Type: Full Time

Job Description: The ideal candidate will be responsible for reviewing architectural plans, coordinating with designers and general contractors, evaluating quotes, and developing detailed millwork packages—including for brand prototypes.

Key Responsibilities:

•

Review and interpret architectural floor plans and translate them into clear, buildable millwork/cabinet designs.

•

Evaluate and mark up shop drawings for compliance, accuracy, and constructability.

•

Understand and apply detailed knowledge of cabinet composition, construction methods, materials, and finishes.

•

Develop millwork drawing packages for brand prototype rollouts, ensuring consistency with design intent, brand standards, and production feasibility.

•

Review and compare supplier quotes, assisting in selection and value engineering where necessary.

•

Communicate and coordinate effectively with internal designers, architects, general contractors, and fabricators throughout all project stages.

•

Maintain project timelines and deliverables in line with construction schedules and budget requirements.

•

Provide design input or solutions that enhance functionality, manufacturability, or aesthetics when appropriate.

Qualifications:

•

Minimum 2 years of experience in millwork or cabinet design, with experience in brand development or prototype rollouts a strong plus.

•

Proficiency in reading and interpreting architectural and construction documents.

•

Expert-level understanding of shop drawing standards and production workflows.

•

Hands-on experience with CAD and drafting tools.

•

Solid grasp of cabinet joinery, hardware, and millwork materials.

•

Strong organizational and project management skills.

•

Excellent communication and collaboration skills.

Location: HSR Layout, Bangalore (onsite, 5 days a week)

Role Snapshot:

As an Individual Contributor owning the end-to-end funnel, you will drive consultative, solution-based sales - from prospecting/lead generation to RFQ/tender management, deal closure, and handover to CSM. You’ll engage senior HR leaders at large enterprises, diagnose pain points, curate personalized proposals, and negotiate complex multi-stakeholder deals (tech, product, infosec, legal).

Key Responsibilities:

• Consultative Selling & RFQ/Tender Expertise
• Lead discovery sessions to uncover HR KPIs, craft tailored wellness solutions, and respond to RFQs and tenders efficiently.
• Develop and execute a strategic sales plan to exceed targets in the B2B workplace wellness space.
• Prospecting & Pipeline Ownership
• Build and maintain a robust pipeline via cold calling, LinkedIn outreach, and networking.
• Qualify leads rapidly, create customized proposals, and manage RFP/RFQ processes end to end.
• Negotiation & Cross-Functional Collaboration
• Navigate complex commercial negotiations—mediating between internal (tech, product, infosec, legal) and client teams.
• Finalize contracts with senior HR/CXO stakeholders; ensure seamless transition to CSM.
• Communication & Relationship Building
• Demonstrate polished communication—presenting virtually/in person, crafting precise emails, and engaging on LinkedIn.
• Cultivate long-term relationships with key decision-makers; become their trusted wellness advisor.
• Market Intelligence & Reporting
• Stay updated on industry trends and competitor offerings.
• Provide accurate sales forecasts and reports to leadership.

Requirements:

• Graduation/ Post Graduation
• Must have owned substantial individual sales targets and delivered them in the past. The compensation must have had a fairly significant portion of the performance-based component.
• Minimum 3 years of B2B sales experience, preferably in a consultative/solution-selling environment
• Proven experience in creating, owning, and managing the end-to-end B2B sales funnel as an individual contributor, including lead generation, pitching, proposal building, negotiation, and closure
• Polished personality, excellent written and verbal communication for presenting to CXOs and senior Management at corporates.
• Should genuinely care about health and well-being space.

• Read and understand the scope of work, and deliverables for the assigned project.
• Get confirmation on the same from TL/Manager.
• Ensure completeness/adequacy of data for a specified project. Coordinate with the site team.
• Have a good understanding of the relevant standards, and testing procedures.
• Prepare the reports as per the standard formats. Ensure customization is done if required from the client end.
• Keep track of completed, ongoing and upcoming jobs.
• Participate in the report discussions.
• Actively involve in training

What is the role?

As Product Manager for Empuls you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirement, driving this through development and successfully launching new product features.To read more about the kind of qualities we are looking for this role,

Key responsibilities

• Strategic planning and managing all stages of Product Life Cycle
• Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
• Develop functional, technical and designs specifications for the product
• Help define the value proposition of the product for the sales team and help develop the sales tools that support the selling process of your products
• Research and understand competitive offerings in your sector

What are we looking for?

• An enthusiastic individual with 5+ years of experience in product management.
• We would prefer candidates from Fintech, ecommerce, rewards, loyalty and incentives.
• We'll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

Whom will you work with?

You will closely work with technology, design, sales and customer care teams. You will report to the head of product development.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that Xoxoday offers.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Way forward