Business Development Officer

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

Job Title: Performance Engineer

Experience: 6+ years

Primary Skill: Jmeter, Neoload

Location: Hyderabad

Fulfilment Type: Fulltime

• Identify future performance needs and architectural changes based on platform scale;
• Bring your passion to contribute to an exceptional customer experience regarding the performance and scalability of our platform;
• Develop a framework to run PSR tests and measure stats for them;
• Continuously tune Infrastructure and platform performance;
• Provide capacity planning for platform services and influence product architecture for higher resiliency and lower cost of ownership;
• Operate internal testing infrastructure and raise potential defects to development teams;
• Establish best practices and standards for performant platform development;
• Create and maintain reports that describe performance issues and possible root causes;
• Work with various development teams to ensure SLA of their core APIs are tracked and maintained release over release;
• Collaborate with developers, architects, Product Management, Operations and other cross functional teams to successfully achieve teams’ objectives;
• Build and enhance infrastructure and framework and provide actionable metrics to help understand performance issues and address them proactively;
• Evaluate system performance and recommend improvements;
• Provide technical assistance to improve system performance, capacity, reliability and scalability;
• Perform load tests to validate system and solution performance and stability.

Development Projects

Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira

Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized

Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks

Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

• Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
• Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
• Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them. 
• Find out the risks, create plans to mitigate them
• Work with cross functional teams to determine the scope of each release o Prepare release plans
• Review the release progress regularly 
• Manage the dependencies and risks

Documentation

• Process Documents : Document the processes that the teams follow and their life-cycle

• Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports

Communication

Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective

Customer Projects

• Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones                                                                                                                   
• Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog                                                                                                                   
• Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success                                                                                                                   
• Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented                                                                                                                   
• Coordinate with the Site Reliability team to drive value with key accounts
• Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement                                                                                                                                                                                            

Knowledge, Skills and Experience:                                                                                                    

• To succeed at this job, you must have 5 - 8 years of experience in managing development projects   
• 3 - 5 years of experience in managing releases /roll out to customers 
• Be Customer Success driven to Have strong leadership and influencing skills 
• Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations 
• Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.

Job Title: Data Warehouse/Redshift Admin

Location: Remote

Job Description

AWS Redshift Cluster Planning

AWS Redshift Cluster Maintenance

AWS Redshift Cluster Security

AWS Redshift Cluster monitoring.

Experience managing day to day operations of provisioning, maintaining backups, DR and monitoring of AWS RedShift/RDS clusters

Hands-on experience with Query Tuning in high concurrency environment

Expertise setting up and managing AWS Redshift

AWS certifications Preferred (AWS Certified SysOps Administrator)

• For this position please look for someone who comes with 10+ years of total IT experience 
• 3+ years of experience in Financial domain
• 3+ years of Lendingexperience (Someone who has worked on Lending products or Lending companies or Lending Processes) and financial experience. 
• This is 50% hands on 50% managerial position with experience in Automation or development.
• He should be Technical PM

• Day to day sourcing for the region (Maharashtra and Gujrat)
• Working closely with business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
• Building and developing the required team to achieve the targets
• Driving efficiencies to maintain sourcing service levels and expanding margins of the region
• Building and implementing processes to increase the overall efficiency and reliability of the region
• Participating in cross-functional projects for high priority initiatives and bringing process and data-driven focused approach to support the organization's goals
• Driving change management to ensure efficient implementations of any new strategic change
• Collaborating closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective to drive stakeholder success
• Ensuring excellent customer and partner experience

Desired Candidate Profile

• Graduates from Tier 1/2 Engineering colleges/Post Graduate from Tier 1/2 Management colleges with good academic performance
• 4-8 years of frontline Operation/sourcing/channel management experience or P&L Management
• Strong leadership qualities to lead a large geographically spread team
• Ability to manage conflicts and good stakeholder management skills
• Multi-tasking capabilities and inter departmental coordination
• Product first mindset and relevant experience is a useful plus
• Experience in channel management in B2C space will be very useful
• A strong team sport background is a plus (showcasing the long term commitment and rigor)   

Title :- Front End Angular Developer
Location:-Trivandrum (Currently work from home)
Salary upto 8.5lpa
Experience Required:-3+ years

Notice Period:-upto 30 days

Job Description

We are looking to hire experienced Angular Developers on fulltime basis to be a part of a dynamic team.

• 3+ years of experience in Angular Framework.
• Must have good experience working in Angular 5 and above.
• Strong knowledge in JavaScript is a must.
• Good understanding/knowledge of frontend technologies is a must.
• Knowledge in karma/mocha is desirable
• Good knowledge in GIT.
• Good to know cloud technologies like AWS/Google Cloud/Azure, etc.
• Good communication skills in English - written and oral.
• Must be willing to relocate to Trivandrum, Kerala, post-COVID restrictions.

Skills

FRONT END DEVELOPMENT, ANGULAR FRAMEWORK