Business Development Manager

As a Key Account Manager (KAM) in 2026, the role has shifted from being a "relationship manager" to a "strategic growth architect." You are now expected to use AI-driven insights to predict client needs and act as a consultant rather than just a vendor.

Below is a modern, professional Job Description for a KAM.

Job Title: Key Account Manager (KAM)

Role Overview:

We are looking for a Key Account Manager to oversee and nurture our most valuable client relationships. In this role, you aren't just a point of contact; you are a strategic partner. Your goal is to deeply understand the client’s business objectives and align our solutions to help them achieve long-term success. You will manage a high-value portfolio, ensuring retention, identifying expansion opportunities, and driving mutual profitability.

Key Responsibilities:

• Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
• Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
• Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
• Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
• Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
• Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

• Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
• Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
• Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
• Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
• Adaptability: Ability to pivot strategies in a fast-paced, digital-first market

Job Summary:

We are looking for an experienced Salesforce Commerce Cloud (B2C) Developer to join our growing e-Commerce team. The ideal candidate will have 2.6+ years of hands-on experience with Salesforce Commerce Cloud (SFCC), specifically with SFRA and/or PWA. Proficiency in front-end technologies such as React and JavaScript is essential. Experience with Node.js is a plus.

Key Responsibilities:

• Design, develop, and maintain scalable e-commerce solutions using Salesforce Commerce Cloud (SFCC B2C).
• Work with SFRA or PWA frameworks to build modern, responsive, and high-performance storefronts.
• Collaborate with cross-functional teams including designers, QA, and project managers to deliver robust e-commerce experiences.
• Develop and integrate front-end components using JavaScript and React.
• Troubleshoot issues, identify bottlenecks, and devise solutions for performance and scalability.
• Stay updated on emerging trends in e-commerce and SFCC best practices.

Required Skills & Qualifications:

• 2.5+ years of hands-on experience with Salesforce Commerce Cloud (B2C), preferably with SFRA/PWA.
• Strong proficiency in JavaScript and React.
• Understanding of e-Commerce platforms and business processes.
• Familiarity with web services (REST/SOAP), APIs, and integrations.
• Experience with version control systems like Git.
• Good communication and problem-solving skills.

Nice to Have:

• Experience with Node.js.
• Familiarity with CI/CD pipelines.
• Exposure to Agile/Scrum development methodology.

About TradeLab

TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer

engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to

redefine digital broking and empower clients in the capital markets ecosystem.

Role Overview

We are looking for a driven and proactive Business Development Manager based in Mumbai to support TradeLab’s business expansion across Western India. The role is strongly focused on prospecting, lead generation, and assisting in closing new business deals with

discount brokers, full-service brokers, banks, and fintech platforms. The ideal candidate should have foundational knowledge of capital markets/fintech and be eager to grow into a high-impact enterprise sales role.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage new potential clients aligned with TradeLab’s target segments (brokers, fintech platforms, banks).

• Sales Pipeline Support: Qualify leads, schedule product demos, participate in discussions, and support sales managers in progressing

• Client Outreach: Conduct outreach via emails, calls, LinkedIn, industry events, and partner networks to expand the top-of-funnel pipeline.

• Product Demonstrations: Assist in presenting TradeLab’s offerings to clients along with the product/solutions team.

• Proposal & Documentation Support: Prepare proposals, business decks, pitch materials, and basic commercial documents.

• Market Understanding: Stay updated on industry trends, competitor offerings, and regulatory changes like SEBI guidelines.

• CRM Management: Maintain up-to-date records of leads, interactions, proposals, and pipeline status using CRM tools (e.g., HubSpot/Salesforce).

• Event Representation: Represent TradeLab at industry meets, product demos, conferences, and networking engagements.

• Cross-Team Collaboration: Work closely with senior sales, product, and solutions teams to craft suitable value propositions for client requirements.

Must-Have Qualifications

• Experience: 3–5 years in B2B sales, business development, or inside sales within fintech, capital markets, SaaS, trading, or investment platforms.

• Industry Understanding: Basic understanding of trading platforms, brokers, capital market ecosystem, or fintech workflows.

• Communication Skills: Strong verbal and written communication skills, confident client-facing presence.

• Relationship Building: Ability to build rapport with key client stakeholders and maintain professional follow-ups.

• Target Orientation: Comfortable working in a target-driven, fast-paced environment.

• CRM Proficiency: Experience using CRM systems for tracking leads and pipeline management.

• Self-Driven Attitude: High ownership mindset with willingness to learn, grow, and handle responsibilities independently.Good-to-Have Skills

• Exposure to trading systems (OMS, RMS) or fintech API-based platforms.

• Familiarity with SEBI market regulations and algo trading basics.

• Experience supporting enterprise sales cycles or solution-selling environments.

Why Join TradeLab?

• Innovative Environment: Join a fast-growing fintech leader at the forefront of transforming the Indian and global brokerage ecosystem with cutting-edge technology.

• Ownership & Impact: Take full ownership of a high-potential territory (Western India) with direct visibility to senior leadership and the opportunity to shape regional growth.

• Cutting-Edge Solutions: Gain hands-on experience with next-generation trading infrastructure, AI-driven platforms, and compliance-focused solutions.

• Growth Opportunities: Thrive in an entrepreneurial role with significant learning potential, professional development, and a steep growth trajectory

Job Responsibilities

• Design machine learning systems
• Research and implement appropriate ML algorithms and tools
• Develop machine learning applications according to requirements
• Select appropriate datasets and data representation methods
• Run machine learning tests and experiments
• Perform statistical analysis and fine-tuning using test results
• Train and retrain systems when necessary

Requirements for the Job

1. Bachelor’s/Master's/PhD in Computer Science, Mathematics, Statistics or equivalent field andmust have a minimum of 2 years of overall experience in tier one colleges 

1. Minimum 1 year of experience working as a Data Scientist in deploying ML at scale in production
2. Experience in machine learning techniques (e.g. NLP, Computer Vision, BERT, LSTM etc..) andframeworks (e.g. TensorFlow, PyTorch, Scikit-learn, etc.)

1. Working knowledge in deployment of Python systems (using Flask, Tensorflow Serving)
2. Previous experience in following areas will be preferred: Natural Language Processing(NLP) - Using LSTM and BERT; chatbots or dialogue systems, machine translation, comprehension of text, text summarization.
3. Computer Vision - Deep Neural Networks/CNNs for object detection and image classification, transfer learning pipeline and object detection/instance segmentation (Mask R-CNN, Yolo, SSD).

Job Description:

1. Developing the latest user-facing features using React.js.
2. Translate designs and wireframes into high-quality and responsive screens.
3. Building reusable components and front-end libraries for future use.
4. Learn and understand user interactions & Translate designs and wireframes
into high-quality code.
5. Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
6. Creating servers and databases for functionality and coordinating with various
teams working on distinct layers.
7. As a MERN Stack Developer, you will be involved from conception to
completion with projects that are technologically sound and aesthetically
impressive.

Skill Requirements:

1. Full-stack experience designing and building scalable applications end-to-end.
2. Excellent JavaScript skills and strong proficiency in React.
3. Familiarity with the MERN stacks (Mongo DB, Express.JS, React.JS, and Node.JS)
and Working experience with React, Redux, ES6.
4. Experience building backend APIs using Node JS and Express JS.
5. Experience with NoSQL databases such as Mongo DB, mongoose, aggregation
framework, and Redis.
6. Experience with Web sockets and related frameworks (e.g. Socket.IO) and
Knowledge of JSON Web Token.
7. Experience using RESTful APIs and basic Authentication Mechanisms.
8. Create and Maintain Microservices & Ability Showcase past work via live web
pages and familiarity with code versioning tool Git

• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support.

• Requirements

  • Proven experience as a .NET Developer or Application Developer
  • Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
  • Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
  • Familiarity with architecture styles/APIs (REST, RPC)
  • Understanding of Agile methodologies
  • Excellent troubleshooting and communication skills