Business Development Manager

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

JOB DESCRIPTION

Experience: 5+ years

Location: Bangalore

Wissen Technology is now hiring for a Java Developer - Bangalore with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. 

Required Skills:

• Exp. - 5+ years
• Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client- facing applications.
• Good development experience with RDBMS.
• Good knowledge of multi-threading and high-performance server-side development.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.

Job Title: Backend Engineer - NodeJS, NestJS, and Python

Location: Hybrid weekly ⅔ days WFO (Bengaluru- India)

About the role:

We are looking for a skilled and passionate Senior Backend Developer to join our dynamic team. The ideal candidate should have strong experience in Node.js and NestJS, along with a solid understanding of database management, query optimization, and microservices architecture. As a backend developer, you will be responsible for developing and maintaining scalable backend systems, building robust APIs, integrating databases, and working closely with frontend and DevOps teams to deliver high-quality software solutions.

What You'll Do 🛠️ 

• Design, develop, and maintain server-side logic using Node.js, NestJS, and Python.
• Develop and integrate RESTful APIs and microservices to support scalable systems.
• Work with NoSQL and SQL databases (e.g., MongoDB, PostgreSQL, MySQL) to create and manage schemas, write complex queries, and optimize performance.
• Collaborate with cross-functional teams including frontend, DevOps, and QA.
• Ensure code quality, maintainability, and scalability through code reviews, testing, and documentation.
• Monitor and troubleshoot production systems, ensuring high availability and performance.
• Implement security and data protection best practices.

What You'll Bring 💼 

• 4 to 6 years of professional experience as a backend developer.
• Strong proficiency in Node.js and NestJS framework.
• Good hands-on experience with Python (Django/Flask experience is a plus).
• Solid understanding of relational and non-relational databases.
• Proficient in writing complex NoSQL queries and SQL queries
• Experience with microservices architecture and distributed systems.
• Familiarity with version control systems like Git.
• Basic understanding of containerization (e.g., Docker) and cloud services is a plus.
• Excellent problem-solving skills and a collaborative mindset.

Bonus Points ➕ 

• Experience with CI/CD pipelines.
• Exposure to cloud platforms like AWS, GCP or Azure.
• Familiarity with event-driven architecture or message brokers (MQTT, Kafka, RabbitMQ)

Why this role matters

You will help build the company from the ground up—shaping our culture and having an impact from Day 1 as part of the foundational team.

Profile : Java Developer

Experience : 3+ Years

Location : Pune (Viman Nagar)

Mode : 5 Days WFO

(Only immediate joiners & candidates serving notice period)

Roles :

- Java Application Developer

- Microservices Architect

- API Developer

- Code Reviewer

- Technical Problem Solver

- Database Integration Specialist

- Team Collaborator

Responsibilities :

- Design, develop, and maintain Java-based applications using Spring Boot

- Build and deploy microservices architecture following best practices

- Develop RESTful APIs and web services for integration

- Write clean, efficient, and well-documented code

- Implement design patterns for scalable solutions

- Work with databases (MySQL, PostgreSQL) for data management

- Perform comprehensive code reviews and testing

- Collaborate with cross-functional teams (Frontend, QA, DevOps)

- Participate in Agile/Scrum development processes

- Translate business requirements into technical solutions

- Troubleshoot and debug complex application issues

- Follow CI/CD practices for smooth deployment

- Monitor and optimize application performance

QA Automation with Cypress

PRIMARY PURPOSE

An automation engineer delivers automated solutions for software processes. As an automation engineer, the individual will work closely with development and product teams to help discover and eliminate problems by gathering requirements and implementing process automation. Sometimes this will include software, but other times you might be asked to automate service or business processes.

An automation engineer is responsible for the following

· Identify opportunities for automation within software processes.

· Plan, create and manage the overall quality planning strategy.

· Design and execute QA tests using scripts that automatically test functionality.

· Run tests for databases, systems, networks, applications and software.

· Identify bugs and quality issues in development, service or business processes.

· Install applications and databases relevant to automation.

· Collaborate with development/product teams to understand how automation can improve workflow.

· Gather requirements from clients, customers or end-users to develop the best automation solutions. A detailed understanding of modern SDLC frameworks is required as is the ability to work in an Agile environment.  

  Experience

 · 5+ years’ of relevant experience

· Proven track record in a software quality assurance role.

· Demonstrable strong software test automation experience at unit, integration and system level.

· Experience with automated testing tools, BDD, end-user testing.

· Experience with leading test plan design and strategy.

· Experience working in Agile process and result-oriented culture.

· Strong experience working on Linux-based systems.

· Experience within CI/CD, DevOps and TDD based environments;

 Required Skills

· Solid experience with test automation scripting and tools PHP Unit, Jest, Selenium, Postman, Mocha, Chrome Driver, Cypress

· HTML5, CSS, JavaScript

· Strong SQL, MySQL, knowledge.

· JIRA product suite, Git/Bitbucket, Confluence.

· Experience working on Linux-based systems.

· Experience with private cloud as well as public clouds such as including Amazon AWS, Microsoft Azure and Google Cloud Platform

· Experience with Amazon AWS, EC2, S3, ACL, EC2, Route53, CloudWatch, security/ ACL

· Mobile development experience

· Any exposure to PHP frameworks Laravel, Zend, Symfony will be a value add.

· Interest or exposure to Blockchain technology is beneficial.

 · Keen eye for detail and a commitment to excellence.

· Be willing to help your teammates, share your knowledge with them, and learn from them.

· Be open to receiving constructive feedback and turning it into process improvements.

· Creativity, motivation and strong communication.

· Effective time management skills for handling multiple tasks as per business priorities and goals.

· Superior written and oral communication skills.

· Superior interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

· Strong documentation skills. Technical Skills

Core Responsibilities:

• You would have the opportunity to work with a number of leading edge technologies.
• Write test cases to test code using automation frameworks, as well as create and continuously improve our test automation environment.
• Develop & maintain automated test scripts covering functional correctness using Object Oriented programming concepts, for both new features & Regression testing of existing functionality
• Understand software internals, debug code, automate repetitive tasks, and implement new tools and frameworks needed to streamline our QA process.
• Work directly with both Software Development Engineers and Product Managers to understand features, review technical implementations, and implement testing strategy.
• Plan, create and manage the overall Quality Planning strategy, design documentation for automation processes

Skills and Expertise:

• Minimum 3 Years' Experience
• Knowledge and proficiency in the use of various automated tools that are used in the
• Automated testing procedures.
• Execute interactive test procedures.
• Proficient in writing Automation scripts.
• Sound knowledge of programming and/or scripting languages. Java and Java script
• Good knowledge of SQL queries. Practical knowledge of web-based technologies
• Proven experience with Web-application Automation testing, Mobile apps testing.
• Understanding of OO concepts & its application to Automation framework
• Willingness to proactively engage in continuous process improvement
• Ability to communicate clearly with different areas of the business.
• Clarity of written communication when describing and issue or QA failure
• Experience in working with an Agile Development Methodology like Scrum
• Keen eye for detail and a commitment to excellence

We are looking for a Full Stack Developer, to be a core member of our Engineering Team, who is a great problem solver, can learn quickly, and communicate clearly. You like to work in a fast-paced environment, want to own the work, get recognized for it and therefore startup environment excites you.

Responsibilities

• Work on end to end website development including frontend, backend and deployment. Build useful and handy tools in field of Admissions and consultancy
• Work on the core platform for Higher Education Aspirants with respect to admissions, resume building, interview experiences and application for B-Schools
• Build efficient, testable, and reusable modules and components
• REST API development for integration with frontend web components which would be easy to manage and scale
• Accurately understand and translate business and user needs into functional backend or frontend code to build robust features
• Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people
• Writing standalone services with business logic to support automation workflows and integrations
• Support Marketing and Operations team with small tools, scripts or automations across multiple tools

Criteria

Hunger for learning and getting out of comfort zone to build amazing web applications & websites would be enough. Otherwise

• Basic understanding of backend, database and Server technologies
• Knowledge of Frontend technologies (HTML, CSS, JS, ReactJS, VueJS)
• Knowledge of atleast one Backend technologies (NodeJS, Python, ROR, GoLang etc)
• Understanding and knowledge of Database technologies (MySQL, MongoDB)
• Clear understanding of RESTful API development standards.
• Creating database schemas that represent and support business processes. Integration of multiple data sources and databases into one system.

About Company

MBA & Beyond is a global admission consulting startup for applicants who dare to question their purpose with a global MBA. We help purpose-driven applicants make it to the top business schools.

• You will build an android app for the Saathi users (Teachers and students) to manage teacher classes and students’ studies.
• You will work on building features end to end with complete ownership, developing, testing, and deploying the core features.
• Ensure the best possible performance, quality, and responsiveness of the Saathi app

• You have prior experience as an Android Developer using Kotlin or have a strong desire to shift to Kotlin.
• You have 2- 4 years of experience in android development.
• You have strong knowledge of Android SDK, different versions of Android, and know how to deal with different screen sizes
• You have proven work experience in design patterns mobile architecture using frameworks such as MVVM/MVC
• You have familiarity with various testing tools
• You are good in pixel-perfect implementation of designs
• You can easily pick up new technologies and frameworks on the go. For you, engineering is about principles and practices; technology is about tools and tradeoffs.
• You have excellent problem-solving skills and can map out the system design for a feature end to end and execute on it.
• You want to be involved actively in the product development process and can come up with out-of-the-box ideas for unique features.
• And most importantly, you are fun to work with! 😌

Required Skills:

• 2+ years experience developing software using PaaS/APIs, Java, Docker, Bash, Json, Node js, sql / postgres, RestAPI, Swagger.
• Java 8 / Tomcat 8.5 / Jersey REST
• Spring MVC/Spring Boot/Microservices
• Hibernate
• Strong desire to learn
• Knowledge of cutting-edge technologies.
• Basic understanding of design patterns
• Comfortable working with Subversion, Git, or similar source control environments
• Must be willing to do Test Driven Development.
• Strong communication skills, must embrace working in a highly-collaborative environment

Preferred Skills:

• Good understanding of web-service technologies, Restful APIs
• Some exposure to a version control system such as Git or Subversion
• Proven understanding of software development techniques, concepts and processes
• Driven and self-motivated.
• Works creatively to solve challenging problems