Business Development Manager

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

We are seeking an experienced Zoho One Implementation Specialist to lead end-to-end implementation, customization, and optimization of Zoho applications—primarily Zoho CRM, Zoho Books, and Zoho Analytics. The ideal candidate will have hands-on expertise in architecting workflows, integrating modules, automating business processes, and delivering scalable solutions tailored to business needs.

You will collaborate with internal teams and clients to understand requirements, translate them into functional solutions, and ensure smooth deployment and adoption across the organization.

Key Responsibilities

Zoho CRM

• Implement, configure, and customize Zoho CRM modules based on business requirements.
• Set up automation workflows, blueprint processes, validation rules, scoring, and assignment rules.
• Customize layouts, fields, views, and dashboards.
• Integrate CRM with external systems via APIs, webhooks, or third-party tools.
• Optimize CRM performance through periodic audits and best-practice recommendations.

Zoho Books

• Configure Zoho Books for seamless finance, invoicing, and accounting operations.
• Set up tax rules, chart of accounts, payment gateways, automation, and templates.
• Integrate Books with CRM and other Zoho/third-party applications.
• Assist with data migration, reconciliation, and adherence to compliance standards.

Zoho Analytics

• Design and build interactive dashboards, visualizations, and reports.
• Create custom KPIs and metrics aligned with business goals.
• Integrate data from CRM, Books, and other Zoho/third-party systems.
• Ensure data accuracy, identify trends, and enable data-driven decision-making.

Zoho One Suite

• Configure and implement relevant applications across the Zoho ecosystem (Desk, Creator, Projects, Inventory, Flow, etc.) depending on requirements.
• Automate cross-functional workflows using Zoho Flow, Deluge scripting, and custom functions.
• Lead migration and deployment activities with minimal downtime.
• Provide post-implementation support and training to ensure user adoption.

Requirements

• 2–4 years of hands-on experience implementing and customizing Zoho One applications.
• Strong proficiency in Zoho CRM, and Analytics (must-have).
• Solid understanding of business processes across sales, finance, operations, and support.
• Experience with Deluge scripting, Zoho APIs, and integrations.
• Expertise in building dashboards, KPIs, and advanced reporting.
• Ability to manage multiple client projects independently.
• Excellent communication, requirement-gathering, documentation, and client-facing skills.

Preferred Qualifications

• Zoho certifications (CRM / Creator / Analytics) preferred.
• Experience with SQL, JavaScript, or data modeling is a plus.
• Understanding of accounting principles (for Zoho Books) is an added advantage.
• Prior experience working with SaaS, consulting, or IT service companies.

We are seeking a versatile and creative Creative Media Producer who can shoot, edit, and design high-quality visual content across digital platforms.

You will create content including promotional videos, ads, social media posts, product demos, and branding creatives.

Key Responsibilities

Video Production

• Plan, shoot, and produce high-quality videos (Reels, Shorts, product videos, event coverage, etc.)
• Operate cameras, lighting, and audio equipment during shoots
• Capture visually compelling shots using proper framing, composition, and angles

Video Editing & Motion Graphics

• Edit raw footage into polished deliverables using Adobe Premiere Pro / Final Cut Pro
• Add transitions, effects, sound, and color correction
• Create basic motion graphics and animations using After Effects
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Graphic Design & Visual Assets

• Design branding-oriented creatives: social media graphics, thumbnails, web assets, banners
• Create visually cohesive and brand-consistent layouts
• Develop design concepts based on campaign goals and storyboards

Content Creation & Collaboration

• Brainstorm creative visual ideas with the marketing team
• Stay updated on latest trends in digital content formats
• Maintain organized media libraries and file management workflows

Skills & Requirements

• 1–3 years of experience in video production, editing, and graphic design
• Proficient in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator, etc.)
• Strong understanding of videography equipment, lighting, and audio setup
• Excellent storytelling, creativity, and attention to detail
• Ability to work under tight deadlines and handle multiple projects
• Good sense of social media content styles and formats

We are seeking a talented and results-driven individual to join our team as a Business Development Manager specializing in software products and services. In this role, you will be responsible for managing a portfolio of key accounts, nurturing strong relationships with clients, and driving revenue growth through upselling and cross-selling initiatives.

Industry Type: IT/ Software

Job Profile: Business Development  

Role: Regional Manager

Required Experience: 2-4 yrs

Location: Delhi NCR

Responsibilities

1.     End to end sales (Lead generation, Follow ups, Demo Presentation, Lead Closure, Client Facing) of company products and services

2.     Drive sales efforts within assigned accounts, identifying opportunities for upselling additional products or services and cross-selling complementary offerings to maximize revenue

3.     This is a critical role, and the person must possess a thorough knowledge of the organizations products/ services, working across all types of industries & building a cross-industry understanding. Initially this will be an individual contributor role but can be scaled up as per the demand & growth of the business.

4.     As a part of the Key Accounts Team of an assigned territory & Business, you will be charged up for the entire State.

5.     You must have specialized B2B knowledge, bias towards action and strive towards getting things done.

1. Ensure brand matrix productivity through effective business planning & market updates

1. Ensure timely follow-up on customer feedback, communicating progress and updates to clients and demonstrating our commitment to continuously improving their experience.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Computer Science, or related field; MBA preferred.
• Proven experience in key account management, sales, or business development within the software industry.
• Strong understanding of software products and services, including SaaS, PaaS, and enterprise solutions.
• Excellent interpersonal and communication skills, with the ability to build rapport and influence decision-makers at all levels.
• Strategic thinker with a proactive approach to problem-solving and a track record of driving results.
• Ability to work collaboratively in a cross-functional team environment and thrive in a fast-paced, dynamic organization.
• Proficiency in CRM software and other relevant tools for account management and sales tracking.

If you are a motivated and customer-focused professional with a passion for technology and a drive for sales success, we invite you to apply for this exciting opportunity. Join us in delivering innovative software solutions and driving growth for our key accounts.

As an account executive at Prompts Daily, you will be at the forefront of our sponsorship sales efforts. Here are our core values. Your responsibilities will include:

• Email communication: Build rapport with our current clients and create sponsorship packages for them in our newsletter. Here’s our sponsorship page.
• Prospecting New Sponsors: Identify and engage potential sponsors for our newsletter through various channels, inbound, and outbound (cold outreach, warm intros etc.)
• Closing and Processing Sponsors: Take charge of the entire sales cycle - from prospecting potential sponsors to closing deals and facilitating the processing of sponsorships, ensuring a seamless collaboration with sponsors.
• Content Collaboration: Collaborate with the content team to integrate sponsorships seamlessly, ensuring a win-win for both sponsors and our audience.
• Sales Strategy Development: Develop and refine sales strategies based on market trends and feedback, continuously improving our sales approach.

Qualifications

• Experience in Ad Sales: Preferably 2+ years of experience in ad sales, preferably in the newsletter or media industry. Bonus points if you've closed $1M+ deals before (combined) and ideally $50k+ deals (singular). Not required!
• Proactive Approach: A proactive approach to identifying and pursuing potential sponsors, with a knack for opening doors and establishing relationships.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to present sponsorship packages compellingly.
• Team Collaboration: Experience working in collaborative environments, partnering with cross-functional teams to achieve business goals.
• Tech Stack: familiarity with CRMs, Airtable, Superhuman (for email and follow ups)

FURNISHKA is in search of a Creative Content Specialist to join our innovative marketing team. As the Creative Content Specialist, you will play a pivotal role in crafting visually stunning graphic creatives and video reels to elevate FURNISHKA's online presence across platforms such as the website, Instagram, Facebook, and Google. Additionally, you will contribute to offline marketing campaigns and create captivating visuals for our retail stores.

Responsibilities:

1. Develop visually appealing graphic creatives for online platforms, including the web and social media channels.

2. Create engaging video reels to showcase FURNISHKA's products and brand identity.

3. Design offline marketing collateral, ensuring alignment with the overall brand aesthetic.

4. Collaborate closely with the marketing team to understand campaign objectives and deliver compelling creatives.

5. Ensure brand consistency across all visual content and marketing materials.

6. Contribute creative ideas to enhance FURNISHKA's visual storytelling.

Qualifications:

1. Proven experience in graphic design and video editing, with a strong portfolio showcasing your creative skills.

2. Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, etc.).

3. Understanding of social media trends and best practices for creating engaging content.

4. Ability to adapt design styles to suit various marketing channels and mediums.

5. Strong attention to detail and a keen eye for aesthetics.

We maintain a corporate culture and are committed to excellence in our endeavours. We think as innovators, act as solution providers, collaborate as partners, work as outperformers. We believe in teamwork, employee engagement & employee empowerment. At Manorama the best practices are rewarded in business, from strategy to team leadership, influence, innovation, product management, and client services. We train our team to revamp their skills and competency for better administration and operations.

We are an equal opportunity employer, supporting diversity, equality & dignity. We have best of talents and skilled team working for our Organisation. We have multiple openings for various roles in our organisation. We welcome go getters with passion for creativity, talent to explore, zeal for excellence and most importantly a passion for IT.