Customer Support executive

Sales Support

• Assist the sales team in preparing and processing sales orders, quotes, and contracts.

• Coordinate with the logistics team to ensure timely delivery and installation of equipment.

• Maintain accurate records of sales activities, customer interactions, and order status in the CRM

system.

Customer Relationship Management

• Serve as the primary point of contact for customer inquiries, providing timely and accurate

information.

• Follow up with customers to ensure satisfaction and address any issues or concerns.

• Assist in resolving customer complaints and facilitating the return or exchange of equipment as needed.

Administrative Tasks

• Prepare sales reports, presentations, and other documentation as required.

• Schedule and coordinate sales meetings, product demonstrations, and other events.

• Handle incoming and outgoing correspondence, including emails and phone calls.

Sales Data and Reporting

• Monitor sales performance metrics and provide insights to the sales team.

• Assist in the analysis of sales data to identify trends, opportunities, and areas for improvement.

Collaboration

• Work closely with other departments, such as marketing, finance, and operations, to ensure

alignment and support for sales initiatives.

• Provide feedback to the sales team regarding customer needs, market conditions, and competitor activities.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).

• Proven experience in a sales support or coordination role, ideally in an equipment or industrial

sales environment.

• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Familiarity with sales processes and equipment industry standards is a plus.

Executive Assistant – Founder's Office (Female Candidates Only)

About the Role

We are looking for an Executive Assistant – Founder's Office (Female Candidates Only) to support the Founder, CEO, and Director.

This is not a conventional Executive Assistant role. It is a high-trust, high-ownership position where you will work at the center of strategic decisions, priorities, and execution.

You will work closely with the Founder, CEO, and Director, ensuring seamless coordination, effective communication, and flawless execution of critical business initiatives.

If you thrive in a fast-paced environment, take initiative before being asked, and enjoy bringing structure to complex situations, we'd love to hear from you.

Key Responsibilities

·      Manage and prioritize the Founder's calendar, meetings, appointments, and schedules.

·      Drive end-to-end follow-ups across internal teams and external stakeholders, ensuring timely execution.

·      Prepare and maintain MIS reports, trackers, dashboards, and business reports.

·      Coordinate cross-functional activities and monitor timelines to ensure deliverables are met.

·      Draft professional emails, presentations, meeting notes, and business correspondence.

·      Handle confidential information with complete discretion and professionalism.

·      Support the Founder, CEO, and Director in day-to-day business operations and strategic initiatives.

·      Anticipate requirements, resolve bottlenecks proactively, and ensure smooth workflow.

Candidate Profile

·      Female candidates only.

·      2–3 years of experience as an Executive Assistant or in a senior management support role.

·      Excellent verbal and written English communication skills (mandatory).

·      Confident, professional, and capable of interacting with CXOs, clients, and senior leadership.

·      Comfortable working closely with the Founder, CEO, and Director while managing sensitive and confidential information.

·      Strong interpersonal, coordination, and stakeholder management skills.

·      Advanced proficiency in Microsoft Excel, Google Sheets, PowerPoint, and MS Office.

·      Tech-savvy with hands-on exposure to v productivity tools such as ChatGPT, Microsoft Copilot, Gemini, Notion AI, or similar platforms.

·      Prior experience supporting a Founder, Director, or C-suite executive will be an added advantage.

·      Highly organized, detail-oriented, proactive, execution-focused, and able to multitask in a fast-paced environment.

Mandatory Requirements

·      Only female candidates currently residing in Gurugram will be considered. Candidates based in Delhi or any other location are not eligible. This is non-negotiable.

·      Immediate joiners or candidates who can join at the earliest will be given strong preference.

Daily, hands-on execution

 • Daily stand-ups 

• Sprint planning & tracking 

• Code reviews & debugging 

• Pod-level unblockers

Execution rhythm, code quality, sprint delivery, pod momentum

Requirement 1: Sr. Sales Executive ( Internal Requirement- Only Female candidates)

• Experience Required: Minimum 2 years in Direct/Perm Staffing and Contingent Staffing Sales for the USA market.
• Scadea Payroll
• Preferred Candidate: Female
• Budget: 6 LPA don’t go beyond.
• NO Cab Facility
• Shift: Night Shift (Onsite – Bangalore)
• Skills Required:
• Excellent communication skills
• Extensive experience in lead generation, cold calling, and cold emailing, US Staffing.
• Additional Criteria: Must have stayed in the same company for over a year.

• Document technical and functional specifications
• Perform unit testing of objects/ solutions created
• Perform configuration, integration, and personalizations in Oracle HCM EBS/Cloud
• Work in a functional and technical capacity and analyze business requirements, design, develop and deploy solutions
• Excellent troubleshooting, analytical and problem-solving skills
• Explore & investigate the client's pain areas, extend the scope, and keep the client satisfied

• Minimum a Bachelor’s degree.
• 3 to 10 years of experience as an Oracle HCM Techno-Functional Consultant
• 30% Functional and 70% Technical
• Strong experience in core HR, Payroll, Fast Formula, OTL and SSHR
• Should have expertise in Oracle HCM Cloud advanced tools such as HCM Extracts, HDL, PBL, BI Publisher, OTBI, Application Security, Page Composer, Page Configurator, REST APIs, SOAP, Webservices
• Able to provide strong leadership to develop best practices for effective Techno functional support for the enterprise business process area
• Good communication skills
• In-depth knowledge of the business process and capability to understand business requirements.

Technical Experience 

• Solid understanding of and experience in BlockChain Development preferred 
• 2+ years of Blockchain application development experience on platforms such as Ethereum, Hyperledger, BigchainDb, Multi-Chain.  
• Experience in solution building on Blockchain technology.  
• Experience on development tools such as Geth, Hyperledger Fabric/Sawtooth, Composer, Solidity Remix Functional  
• Basic understanding of Web applications architecture and protocols. 
• Any additional expertise with Python, containerization (Docker) and additional Cloud exposure also a huge plus
• Any previous integration expertise, Strong in Agile, Banking or Financial Service development expertise, as well as software development in a large Enterprise environment, also required Security Architecture / Cryptography
• Front-end development experience in HTML, CSS, JavaScript, ES6/TypeScript Angular, Node.js, ReactJS . 

Your responsibilities will include:

• Tracking of system defects reported by users, ensure prompt resolution to the defects reported and facilitate users in
• Assessment and implementation of service requests in according to operating procedures, g. data patching requested by users.
• Tracking and monitoring of change requests raised, conduct of impact assessment, design & implement solution and facilitate users in change request testing
• Ensure the smooth operation of the SD Portal, and support is not disrupted during normal office working
• Maintain the development hardware and software patches and update changes to the documentation where necessary
• Upgrade of software such as application server, and testing arising from the software upgrade.
• Respond to calls and email messages from users about problems or queries regarding Portal, execution of scheduled events such as monthly jobs, financial/calendar year- end activities, interface testing, support of audit-related activities, decommissioning activities.
• Manage project timeline, resources, scope and change requests.
• Review deliverables and ensure they are of requisite

Requirement:                          

• You have at least 5-6 years of working experience in information technology; of which at least 3 years of working experience in software development using OutSystems Agile development platform and at least 1 project implementation experience in OutSystems.
• You have some experience in supporting IT projects on OutSystems Platform
• You have good knowledge of software development, specifically in OutSystems and domain knowledge in the areas of Human Resource or Corporate Administration.
• You have strong technical skills in OutSystems, Microsoft SQL Server platform.

Tech Stack

• .Net
• C#
• Jquery
• Javascript
• Html
• CSS