
About Headway Bpo Solutions Pvt Ltd
Similar jobs
About MyOperator
MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement
Role Summary
We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.
This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.
Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.
Responsibilities
Requirement Discovery & Stakeholder Interaction
- Join customer calls alongside Sales and Revenue teams.
- Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
- Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
- Act as the AI subject-matter expert during client discussions.
Use Case & Solution Documentation
- Convert discussions into clear, structured use case documents, including:
- Problem statement & goals.
- Current vs. proposed conversational flows.
- Chatbot conversation logic, integrations, and dependencies.
- Assumptions, limitations, and success criteria.
Customer Delivery Ownership
Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.
Prompt Engineering & Conversation Design
Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."
Testing, Debugging & Iteration
Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.
Integrations & Technical Coordination
Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.
What Success Looks Like
- Customer bots go live quickly and show high containment + high task completion with low escalation.
- You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
- Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.
Requirements (Must Have)
- 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
- Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
- Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
- Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
- Willingness to be front deployed (customer calls/visits as needed).
Good to Have (Nice to Have)
- Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
- Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
- Prior SaaS onboarding/delivery experience in mid-market or enterprises.
Working Style & Traits We Value
- High agency: you don’t wait for perfect specs—you create clarity and ship.
- Customer empathy + engineering discipline.
- Strong bias for iteration: deploy → learn → improve.
- Calm under ambiguity (real customer environments are chaotic by default).
Overview
We are looking for a highly skilled Lead Data Engineer with strong expertise in Data Warehousing & Analytics to join our team. The ideal candidate will have extensive experience in designing and managing data solutions, advanced SQL proficiency, and hands-on expertise in Python & POWER BI .
Skills : Python, Databricks, SQL
Key Responsibilities:
- Design, develop, and maintain scalable data warehouse solutions.
- Write and optimize complex SQL queries for data extraction, transformation, and reporting.
- Develop and automate data pipelines using Python.
- Work with AWS cloud services for data storage, processing, and analytics.
- Collaborate with cross-functional teams to provide data-driven insights and solutions.
- Ensure data integrity, security, and performance optimization.
Required Skills & Experience:
- Must have a minimum of 6-10 years of experience in Data Warehousing & Analytics.
- Must have strong experience in Databricks
- Strong proficiency in writing complex SQL queries with deep understanding of query optimization, stored procedures, and indexing.
- Hands-on experience with Python for data processing and automation.
- Experience working with AWS cloud services.
- Hands-on experience with reporting tools like Power BI or Tableau.
- Ability to work independently and collaborate with teams across different time zones.
Strong Senior Backend Engineer profiles
Mandatory (Experience 1) – Must have 5+ years of hands-on Backend Engineering experience building scalable, production-grade systems
Mandatory (Experience 2) – Must have strong backend development experience using one or more frameworks (FastAPI / Django (Python), Spring (Java), Express (Node.js).
Mandatory (Experience 3) – Must have deep understanding of relevant libraries, tools, and best practices within the chosen backend framework
Mandatory (Experience 4) – Must have strong experience with databases, including SQL and NoSQL, along with efficient data modeling and performance optimization
Mandatory (Experience 5) – Must have experience designing, building, and maintaining APIs, services, and backend systems, including system design and clean code practices
Mandatory (Domain) – Experience with financial systems, billing platforms, or fintech applications is highly preferred (fintech background is a strong plus)
Mandatory (Company) – Must have worked in product companies / startups, preferably Series A to Series D
Mandatory (Education) – Candidates from Tier - 1 engineering institutes (IITs, BITS, are highly preferred)
Job Summary:
This role defines best practices in the critical evaluation and selection and / or development of the software components and hardware requirements of the applications and data, and the development of the application, including evaluation and selection of development methods, development processes, best practices and tools. Applications Architects are responsible for applications-related quality, performance, availability, scalability, and integrity. They are also responsible for the functional interface to applications and for ensuring application usability.
Key Skills and Qualifications
- Total Years of Experience - 8-10 yrs Relevant years of Experience - 8 yrs
- Mandatory Skills - CC&B Administration
- Good to have: Past experience in Energy and Utilities
- Detailed Job Description: Configuring and Administering CC&B, C2M Thread pool worker.
- Closely monitoring the jobs for its performance.
- Performing CC&B, C2M Cloning/Refresh of CC&B, C2M Development/UAT instances from production
- Applying recommended Oracle Patches for CC&B, C2M Application and CC&B, C2M database.
- Working closely with Oracle support for the critical issues.
- Possessing Good Knowledge of CC&B, C2M architecture and concepts and Operating systems.

We are seeking a Senior or Staff Software Engineer (Node.js, Azure and React ) to lead new software development initiatives to join our team.
Responsibilities:
- Contribute hands-on to coding, code reviews, architecture, and design efforts, setting a solid example for the team.
- Will be a tech lead and manage a small engineering team, fostering a collaborative and productive work environment.
- Work closely with cross-functional teams, including Product Management and Data Engineering, to build empathetic and user-centric products.
- Drive the development of robust and scalable web experiences, leveraging modern technologies and best practices.
- Provide technical guidance and mentorship to team members, promoting continuous learning and growth.
- Collaborate with stakeholders to define and prioritize engineering initiatives aligned with business goals.
- Ensure high code quality, maintainability, and performance through the implementation of best practices and coding standards.
- Foster a culture of innovation, encouraging the team to explore new technologies and approaches to problem-solving.
Requirements:
- Bachelor’s degree in computer science, Software Engineering, or a related field (advanced degree preferred).
- 7+ years of professional experience in software engineering, with at least 1 year in a technical leadership role.
- Strong experience in product engineering, with a focus on building empathetic and user-centric products.
- Extensive experience in web development, particularly with technologies such as Node.js and React.
- Familiarity with cloud infrastructure, specifically Azure, and containerization technologies like Docker.
- Solid understanding of software development best practices, design patterns, and coding standards.
- Excellent problem-solving and analytical skills, with the ability to make data-driven decisions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Experience with Agile development methodologies (e.g., Scrum, Kanban).
Preferred Qualifications:
- Experience with web scraping techniques and tools.
- Knowledge of SQL query optimization and performance tuning.
- Familiarity with automated testing, continuous integration, and continuous deployment (CI/CD) practices.
- Experience with DevOps practices and tools (e.g., Jenkins, Ansible, Terraform).
Benefits:
- Work Location: Remote
- 5 days working
You can apply directly through the link: https://zrec.in/es8UJ?source=CareerSite
Explore our Career Page for more such jobs : careers.infraveo.com
About Company:
Our client is one of the strongest Consumer brands in the Bakery category, having a 25000 sq ft state-of-the-art centralized manufacturing facility with European equipment near Ahmedabad, Gujarat. The founding team consists of a ‘Master Baker’ from Le Cordon Bleu, Paris, one of the finest culinary institutes in the world and an IIM-A alumni with a McKinsey background.
Position Overview:
The Exe/Assistant Manager Accounts will play a crucial role in managing and overseeing the financial operations of the company. This position involves maintaining accurate financial records, preparing financial statements, coordinating audits, and providing support to the finance team.
Responsibilities:
1. Data Entry – RTV, Revenue Assurance, Expense Analysis
2. General Ledger Management: Maintain the general ledger, recording transactions, reconciling accounts, and ensuring proper classification of financial data. Ensuring accuracy, compliance with accounting principles and standards. Expense Analysis. RTV approvals. Revenue Assurance coordination with Inventory & Ops team.
3. Accounts Payable and Receivable: Oversee accounts payable and receivable processes, ensuring timely and accurate processing of invoices, payments, and collections.
4. Tax Compliance: Collaborate with internal and external stakeholders to ensure accurate and timely filing of various taxes and returns such as GST, TDS, TCS, income tax, and corporate tax. Ensuring proper documentation and paper trail. Handling submissions against various department notices.
5. Audit Coordination: Prepare documentation and support the external audit process, addressing auditor inquiries and implementing audit recommendations.
6. Team Support: Provide guidance and training to junior staff members, fostering their professional growth within the finance department.
Qualifications:
- Bachelor's degree in Accounting, Finance, or related field; Inter CA or (CA multiple attempt) qualification preferred.
- 2-3 years of relevant experience in accounting or finance roles, with demonstrated progression in responsibilities.
- Proficient in financial software and tools, such as Excel, accounting software (e.g., QuickBooks, SAP), and ERP systems.
- Strong knowledge of accounting principles, financial reporting, and taxation.
- Excellent analytical skills and attention to detail.
- Effective communication and interpersonal skills, with the ability to collaborate across departments.
- Problem-solving mindset and ability to work under pressure in a fast-paced environment.
Company Overview
ABD Group is one of the leading property developers in Bangalore East with over a decade of expertise in building positive experiences for our customers. Our mission is to provide the best realty solutions to customers based on their requirements. We are committed to delivering exemplary services and maximizing the value of our customers' real estate assets.
Job Overview
We are seeking an experienced Sales Team Lead to join our team at ABD Group. As a Sales Team Lead, you will be responsible for leading a team of sales professionals, managing sales targets, and driving business growth. This is a mid-level position requiring 4 to 6 years of experience. The role is based in Bengaluru, Karnataka, India and is a full-time position.
Qualifications and Skills
- 4 to 6 years of experience in sales
- Proven track record of achieving sales targets
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to build and maintain client relationships
- Knowledge of real estate industry is preferred
- Result-oriented mindset with a focus on business growth
- Ability to analyze data and make strategic decisions
- Proficiency in MS Office and CRM software
Roles and Responsibilities
- Lead and manage a team of sales professionals
- Set sales targets and strategies to achieve business goals
- Develop and implement sales plans and initiatives
- Monitor and analyze sales performance metrics
- Provide coaching and training to team members
- Build and maintain strong relationships with key clients
- Identify business opportunities and drive revenue growth
- Collaborate with cross-functional teams to ensure customer satisfaction
- Stay updated on industry trends and competitive landscape
Real Estate Sales is an Added Advantage:
Salary as per company standard
We are seeking Junior UI/UX Developers to join delivery team at Kochi. In this role, you will be responsible to translate UI / UX design wireframes to actual code that will produce visual elements of the application. Your job is to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. If you are a technology expert, with a desire to provide potential customers with the best customer experience, this is the right challenge for you.
Responsibilities and Duties
- Develop new user-facing features.
- Optimize applications for maximum speed and scalability.
- Collaborate with back-end developers and web designers to improve usability.
- Continually evaluate emerging frameworks and technologies to identify opportunities, trends and best practices that strengthen the development team.
Qualifications and Skills
Following are the attributes we are looking in the candidate:
- Responsive design development using HTML, CSS and Bootstrap.
- Basic Ajax knowledge.
- Basic to intermediate JavaScript knowledge.
- AngularJs or (2+) is an added advantage.
- Good analytical, problem solving and debugging skills.
- Responsive design.
- Proper understanding of Web service.










