Business Development Manager

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka

The primary function of Jr. Full Stack Developer position is to be part of our Product Engineering team for feature development, maintenance, and support of ShortPoint.

Note:

1. This is a remote position, we do not give sponsorship or visa. 
2. timezone should between GMT+1 to GMT+5.

1. Deliver well developed and designed releases with good Knowledge of fundamentals of javascript & c#
2. Developing backend which delivers and renders front-end in an optimized manner
3. Working with the experience (design) team for rapid prototyping and feature implementation
4. Helping support team and customers in fixing product-level issues
5. Must be able to think creatively, take ownership and must be able to learn quickly and improvise as per the needs.

1. At least 3 years of IT experience
2. At least 1.5 years of experience working on a Javascript framework
3. Understanding or familiarity with API Creation and RESTful services
4. Hands-on experience of node.js
5. Experience on working with ECMAScript 5

1. Experience on working with SharePoint Online and OnPremise
2. Experience integrating with third-party API's
3. Experience on React framework

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Job Description :-

Our Client is a sustainable livelihood program for urban disadvantaged youth. By fostering agency, workplace competencies and skills in youth, they unleash social and economic transformation in the communities that the youth come from.

Expectations / Deliverables :-

● Build enduring relationships with skilling organizations for co-creation of curriculum for the program

● GOYN brand-building and formalizing partnerships with skilling partners

● Engage with employers in the Logistics industry to be a part of the working group and co-create the curriculum with skilling partners

● Ensure co-creation of courses curriculum for Basix and Advanced courses by skilling organizations and employers

● Ensure creation of a dynamic working relationship with partners to ensure smooth enrolment of youth into the program, completion of training and placements.

● Ensure timely updates from partners regarding youth livelihood status to help maintain the youth journey database

● Put in place feedback mechanisms to record and act on feedback from partners and youth

● Ensure post placement support and engagement with employers to bring about changes at workplace to make the sector more aspirational for youth

● Be up to date with any developments in the ecosystem and forge new partnerships with youth facing organizations, skilling organisations and employers in the Logistics and supply chain sector

Requirements ;-

Preferred Skill sets, Years of Experience, Professional Background:

● Post Graduation in any background, with 1-3 years of experience in the field of partnership building from corporate background

● Computer proficiency- MS Office

● Strong commitment towards building relationships with organizations in the ecosystem

● Strong verbal and written communication skills in Marathi, Hindi and English

● Ability to handle difficult situations with confidence and wisdom.

Job Location: (Gurgaon)

Client Facing: (Yes)

Company Overview:

At Grant Thornton Bharat, we are committed to bringing positive change to all that we do. We are a

founding member firm of the Grant Thornton international network and India’s pre-eminent consulting firm.

We offer a range of solutions in assurance, tax, technology, managed services, deals, ESG and risk

consulting to mid-market companies, government, large corporates, and digital natives. We #GoBeyond for

our people, clients, and communities to shape Vibrant Bharat.

Job Summary:

We are currently seeking a Technical Consultant to deliver Microsoft Dynamics 365 F&O projects. This

pivotal role involves customizing and configuring the D365 F&O platform to meet unique business needs

across various industries. The ideal candidate will bring a robust mix of technical expertise in D365

applications and a client-oriented approach to ensure project success. Responsibilities include executing

the customizations and developing custom reports. This position offers the opportunity to work on cutting-

edge technology in a dynamic environment, driving transformative solutions that promote operational

excellence.

Key Responsibilities:

The key responsibilities highlight the multifaceted nature of the Technical Consultant role, emphasizing

leadership, technical expertise, and client interaction.

 System Configuration and Customization: Configure and customize Dynamics 365 applications according to

project specifications. Implement advanced functionalities and custom workflows to enhance business

processes and user experience.

o Demonstrate strong programming skill using Dynamics AX, X++ and its related technologies/tools to

develop customizations in MS Dynamics 365 F&O.

o Delivers high quality X++ code with defined quality standards and guidelines.

o Developing custom reports and dashboards in D365 F&O

 Training and User Support: Develop and conduct comprehensive training sessions for end-users. Provide

ongoing support and troubleshooting, ensuring high levels of customer satisfaction and system adoption.

 Continuous Improvement and Innovation: Stay abreast of the latest updates and features in Dynamics 365

and related technologies. Recommend and implement improvements to existing configurations and

practices to enhance system performance and business outcomes.

Qualifications:

 Full-time bachelor’s degree or higher in Computer Applications/Information Technology/Engineering.

 Candidates with Dynamics 365: Finance and Operations Apps Developer Associate certification will be

preferred.

Skills and Competencies:

The crucial technical and interpersonal skills needed for a technical consultant responsible for Dynamics

365 F&O projects are mentioned below, emphasizing their role in both technical execution and

stakeholder management.

 Expertise in Dynamics 365 F&O: Profound knowledge of Dynamics 365 F&O, including its financial, supply

chain, and operations modules, and familiarity with core development in X++, Visual Studio, and UI

customizations.

 Technical Skills: Proficient in SSRS report development, Power BI, SQL performance tuning, data

management, and integrations using Azure functions, Logic Apps, Power Automate, and PowerApps.

 Integration and Data Management: Skilled in integrating D365 F&O with various systems and applications,

using data migration tools like Data Entities and DMF, and understanding data models and warehousing

concepts.

 Security and Compliance: Ability to configure and manage security settings within D365 F&O to maintain

data integrity and confidentiality, along with an understanding of security roles and permissions.

Experience Level:

The candidate should have a total professional experience of 2-5 years as a technical consultant for D365 F&O

ERP across the current SaaS version and the previous versions of Microsoft Dynamics AX. The candidate should

have at least1 end to end implementations or migration as a technical consultant in Dynamics D365 F&O versions

in the last 3 years, as a technical consultant.

Professional Development:

You should possess a robust willingness to learn and evolve within this dynamic field. The ideal candidate should

be highly motivated to undertake comprehensive online training on the technical aspects of Microsoft D365

Finance & Operations ERP system and supporting technologies, demonstrating a commitment to maintain the

necessary certifications relevant to your role. This role is suited for an individual eager to dive deep into ERP

systems, who sees the value in continuous professional development and is ready to align their skills with the

cutting-edge needs of our industry.

Work Environment and Flexibility:

[Details about the company’s work culture, team dynamics, and flexible working options like remote work or

flexible hours]

Benefits:

[Outline of benefits offered, such as health insurance, retirement plans, wellness programs, etc.]

Commitment to Diversity and Inclusion:

[Statement about the company's dedication to creating a diverse and inclusive workplace]

Application Process:

[Instructions on how to apply, required documents, and submission format]

[Include any deadline for application submissions]

Equal Opportunity Statement:

[A statement affirming the company's commitment to being an equal opportunity employer, ensuring that all

applicants will be considered without regard to race, color, religion, gender, gender identity or expression,

sexual orientation, national origin, genetics, disability, age, or veteran status.]

Legal Disclaimers/Compliance Statements:

[Include any necessary legal or compliance statements relevant to the job or industry]

Detailed JD

Requirements and Skills

• Actively participate in Agile ceremonies (Standups, Refinements, Retrospectives, Planning, and Requirement discussions)
• Communicate effectively, clearly, and thoroughly with the Scrum Team and Stakeholders
•  Provide innovative solutions to complex problems
• Design, develop and modify software applications/systems according to specifications
•  Develop technical documentation including services, object, and data model
• Create high-quality code and perform code reviews
•  Create unit and integration tests to ensure the code quality and functionality
•  Proactively learn and share knowledge of technology and compare the advantages and disadvantages of alternative solutions/technologies
• Help onboard new team members.

As a member of the development group, you will be primarily responsible for the design, development, and maintenance of the product:  

• Help define and create full stack architecture and deployment using React- Django-AWS in an agile environment with lots of ownership and active mentoring 
• Work with the Product and Design teams to build new features to solve business problems and fill business needs 
• Participate in code reviews to create robust and maintainable code 
• Work in an agile environment where quick iterations and good feedback are a way of life 
• Interact with other stakeholders for requirement, design discussions and for adoption of new features 

• Communicate and coordinate with our support and professional services teams to solve customer issues 
• Help scale our platform as we expand our product across various markets and verticals globally 
•  

As a young, fresh startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise. 

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.