Customer Support executive

at Tekie

DP
Posted by Fahima Annoorbatcha
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Remote, NCR (Delhi | Gurgaon | Noida)
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3 - 6 yrs
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₹4L - ₹6L / yr
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Full time
Skills
Customer Support
Customer Service
Customer Relationship Management (CRM)

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

 

  • Fluent communication skills in English and Hindi
  • Proven customer support experience of 1-3 years
  • Engaging with customers and earning their trust
  • Building sustainable relationships with customers
  • Patient, empathetic, self-motivated
  • Experience with CRM and tool handling
  • Bachelor's degree, preferably in Computer/IT Engineering
  • Prior experience in Ed-tech platform is mandatory

 

Following are the day-to-day roles and responsibilities - 

 

  • Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
  • Taking inbound calls from customers to resolve any queries or complaints
  • Accurately explaining all details of courses offered to parents and students
  • Ensuring a smooth journey for customers, from registering to completing a demo session
  • Ensuring maximum customer satisfaction
  • Having inside-out knowledge of our product and course offerings
  • Explaining technical subjects to customers with a non-technical background

About Tekie

We bring the art of storytelling to make learning a movie-like experience. Starting with first of it’s kind animated sitcom series to teach basics of programming, live 1:1 to students of age 12+. We are on a mission to train innovators and entrepreneurs of next-generation on the right skills they need for the future.
Founded
2017
Type
Product
Size
20-100 employees
Stage
Raised funding
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