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Customer Support executive
Customer Support executive
Tekie's logo

Customer Support executive

Fahima Annoorbatcha's profile picture
Posted by Fahima Annoorbatcha
3 - 6 yrs
₹4L - ₹6L / yr
Remote, Delhi, Gurugram, Noida
Skills
Customer Support
Customer Service
Customer Relationship Management (CRM)

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

 

  • Fluent communication skills in English and Hindi
  • Proven customer support experience of 1-3 years
  • Engaging with customers and earning their trust
  • Building sustainable relationships with customers
  • Patient, empathetic, self-motivated
  • Experience with CRM and tool handling
  • Bachelor's degree, preferably in Computer/IT Engineering
  • Prior experience in Ed-tech platform is mandatory

 

Following are the day-to-day roles and responsibilities - 

 

  • Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
  • Taking inbound calls from customers to resolve any queries or complaints
  • Accurately explaining all details of courses offered to parents and students
  • Ensuring a smooth journey for customers, from registering to completing a demo session
  • Ensuring maximum customer satisfaction
  • Having inside-out knowledge of our product and course offerings
  • Explaining technical subjects to customers with a non-technical background
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Tekie

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Raised funding

About

We bring the art of storytelling to make learning a movie-like experience. Starting with first of it’s kind animated sitcom series to teach basics of programming, live 1:1 to students of age 12+. We are on a mission to train innovators and entrepreneurs of next-generation on the right skills they need for the future.
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Connect with the team

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Arushi Vats
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Ankit Yadav
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Fahima Annoorbatcha
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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