Customer Support executive

Customer Support executive at Tekie · Remote, Delhi, Gurugram, Noida · 3 - 6 years · ₹4L - ₹6L / yr · Raised funding · Remote friendly · Posted 20 Jul 2021

Customer Support executive

at Tekie

Posted by Fahima Annoorbatcha

3 - 6 yrs

₹4L - ₹6L / yr

Remote, Delhi, Gurugram, Noida

Skills

Customer Support

Customer Service

Customer Relationship Management (CRM)

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills -

Fluent communication skills in English and Hindi
Proven customer support experience of 1-3 years
Engaging with customers and earning their trust
Building sustainable relationships with customers
Patient, empathetic, self-motivated
Experience with CRM and tool handling
Bachelor's degree, preferably in Computer/IT Engineering
Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities -

Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
Taking inbound calls from customers to resolve any queries or complaints
Accurately explaining all details of courses offered to parents and students
Ensuring a smooth journey for customers, from registering to completing a demo session
Ensuring maximum customer satisfaction
Having inside-out knowledge of our product and course offerings
Explaining technical subjects to customers with a non-technical background

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills -

Fluent communication skills in English and Hindi
Proven customer support experience of 1-3 years
Engaging with customers and earning their trust
Building sustainable relationships with customers
Patient, empathetic, self-motivated
Experience with CRM and tool handling
Bachelor's degree, preferably in Computer/IT Engineering
Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities -

Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
Taking inbound calls from customers to resolve any queries or complaints
Accurately explaining all details of courses offered to parents and students
Ensuring a smooth journey for customers, from registering to completing a demo session
Ensuring maximum customer satisfaction
Having inside-out knowledge of our product and course offerings
Explaining technical subjects to customers with a non-technical background

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About Tekie

Founded :

2017

Type :

Product

Size :

20-100

Stage :

Raised funding

About

We bring the art of storytelling to make learning a movie-like experience. Starting with first of it’s kind animated sitcom series to teach basics of programming, live 1:1 to students of age 12+. We are on a mission to train innovators and entrepreneurs of next-generation on the right skills they need for the future.