We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills -
- Fluent communication skills in English and Hindi
- Proven customer support experience of 1-3 years
- Engaging with customers and earning their trust
- Building sustainable relationships with customers
- Patient, empathetic, self-motivated
- Experience with CRM and tool handling
- Bachelor's degree, preferably in Computer/IT Engineering
- Prior experience in Ed-tech platform is mandatory
Following are the day-to-day roles and responsibilities -
- Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
- Taking inbound calls from customers to resolve any queries or complaints
- Accurately explaining all details of courses offered to parents and students
- Ensuring a smooth journey for customers, from registering to completing a demo session
- Ensuring maximum customer satisfaction
- Having inside-out knowledge of our product and course offerings
- Explaining technical subjects to customers with a non-technical background
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Us:
Kredmint is a forward-thinking fintech company dedicated to revolutionizing the financial landscape with innovative solutions that empower individuals and businesses. Our mission is to provide seamless, intuitive, and secure financial services that enhance the user experience. We are looking for a talented UI/UX Designer to join our dynamic team and contribute to shaping the future of financial technology.
Job Summary:
We are seeking a creative and detail-oriented UI/UX Designer to join our team. The ideal candidate will have a passion for designing intuitive and engaging user experiences. You will work closely with product managers, developers, and other stakeholders to translate business requirements into user-centric designs that delight our customers.
Responsibilities:
1) User Research & Analysis:
- Conduct user research to understand user needs, behaviors, and pain points.
- Analyze user feedback and usage data to inform design decisions.
2) UI/UX Design:
- Create wireframes, storyboards, user flows, process flows, and site maps to effectively communicate interaction and design ideas.
- Design intuitive, user-centric interfaces and experiences.
- Develop high-fidelity mockups and prototypes that clearly illustrate functionality and design concepts.
3) Collaboration & Communication:
- Collaborate with product managers and developers to define and implement innovative solutions for product direction, visuals, and experience.
- Communicate design ideas and prototypes to developers.
- Work closely with the development team to ensure the feasibility and implementation of the design.
4) Testing & Iteration:
- Conduct usability testing and gather feedback.
- Iterate on designs based on user feedback and usability test results.
- Stay up-to-date with the latest UI/UX trends, techniques, and technologies.
- Brand Consistency:
- Ensure that the design aligns with the company's brand identity and guidelines.
- Maintain design consistency across all digital platforms.
Qualifications:
- Bachelor’s degree in Design, Human-Computer Interaction (HCI), or related field, or equivalent practical experience.
- Proven experience as a UI/UX Designer, with a strong portfolio showcasing your design work.
- Proficiency in design and prototyping tools such as Sketch, Figma, Adobe XD, InVision, etc.
- Strong understanding of user-centered design principles and practices.
- Experience with conducting user research and usability testing.
- Excellent visual design skills with sensitivity to user-system interaction.
- Ability to present your designs and sell your solutions to various stakeholders.
- Up-to-date with the latest UI/UX trends, techniques, and technologies.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
Nice to Have:
- Experience in the fintech industry.
- Knowledge of HTML/CSS and JavaScript for rapid prototyping.
- Familiarity with Agile/Scrum development processes.
Why Join Us:
- Be part of a dynamic and innovative team at the forefront of fintech.
- Work on challenging and impactful projects.
- Opportunity for growth and professional development.
- Competitive salary and benefits package.
- Flexible working hours and remote work options.
HTML/CSS
PHP- Should be able to write APIs and connect with external systems
- Should be able to develop plugins or modify existing plugins
Note: This is not a WordPress management role. Development experience is a must.
Role Overview
We are seeking an experienced Manager - Quality Control with 5-10 years of experience in brand jewelry
manufacturing. The ideal candidate will have a strong technical background, people management skills, and
direct experience handling customer interactions. This role demands a thorough understanding of jewelry
processes, quality control methodologies, and technical specifications.
Location: Andheri East, Chakala, SEEPZ
Compensation: ₹15 to ₹18 LPA
Day to Day-Key Responsibilities
Lead and manage the quality control department, ensuring all jewelry production meets the highest
standards.
Oversee customer interactions for the past 5 years, managing client expectations and addressing
quality concerns directly.
Apply Quality Control (QC) tools to monitor and improve the production process.
Ensure compliance with jewelry specifications, including the use of CAD models, CAM, and four-
view designs for accurate product realization.
Supervise the entire jewelry manufacturing process, including setting tools, polishing, buffing, filing,
and other related activities.
Identify and address rework and rejection areas in production and prepare Corrective and Preventive
Action (CAPA) plans.
Train and mentor team members in QC tools and methodologies.
Work collaboratively with production, design, and customer service teams to ensure all jewelry
products meet design specifications and customer requirements.
Qualifications
Engineering Graduate or equivalent qualifications in a related field.
5-10 years of experience in brand jewelry manufacturing, with a strong background in Quality Control.
Proven experience handling customer interactions in the last 5 years.
Certification or training in Quality Control tools is preferred.
Strong understanding of the mechanicals, CAD/CAM, and specifications of jewelry designs.
Expertise in all jewelry production processes, including setting, polishing, filing, and tool usage.
Excellent communication and people management skills.
Skills & Competencies:
Proficient in CAD/CAM software and able to interpret technical design specifications.
Strong problem-solving abilities with a focus on quality improvement and process optimization.
Able to lead and motivate teams effectively.
Capable of preparing and implementing CAPA plans to minimize product rework and rejection.
INSURANCE RENEWAL
DATA ENTRY
TELE CALLING
INSURANCE RENEWAL
DATA ENTRY
TELE CALLING
INSURANCE RENEWAL
DATA ENTRY
TELE CALLING
Must have worked on scability and solving complex product problem. Need people from startup, tech enabled or internet industry background
Built and designed strategies for scalable products, and led projects across growth and P&L. Should have worked on multiple aspect of the product.
Good to have track and tracce, map,gps product background.
JavaThe thrill of working at a start-up that is starting to scale massively is something else. Simpl (FinTech startup of the year - 2020) was formed in 2015 by Nitya Sharma, an investment banker from Wall Street and Chaitra Chidanand, a tech executive from the Valley, when they teamed up with a very clear mission - to make money simple so that people can live well and do amazing things. Simpl is the payment platform for the mobile-first world, and we’re backed by some of the best names in fintech globally (folks who have invested in Visa, Square and Transferwise), and
has Joe Saunders, Ex Chairman and CEO of Visa as a board member.
Everyone at Simpl is an internal entrepreneur who is given a lot of bandwidth and resources to create the next breakthrough towards the long term vision of “making money Simpl”. Our first product is a payment platform that lets people buy instantly, anywhere online, and pay later. In
the background, Simpl uses big data for credit underwriting, risk and fraud modelling, all without any paperwork, and enables Banks and Non-Bank Financial Companies to access a whole new consumer market.
In place of traditional forms of identification and authentication, Simpl integrates deeply into merchant apps via SDKs and APIs. This allows for more sophisticated forms of authentication that take full advantage of smartphone data and processing power
Skillset:
Workflow manager/scheduler like Airflow, Luigi, Oozie
Good handle on Python
ETL Experience
Batch processing frameworks like Spark, MR/PIG
File formats: parquet, JSON, XML, thrift, avro, protobuff
Rule engine (drools - business rule management system)
Distributed file systems like HDFS, NFS, AWS, S3 and equivalent
Built/configured dashboards
Nice to have:
Data platform experience for eg: building data lakes, working with near - realtime
applications/frameworks like storm, flink, spark.
AWS
File encoding types: Thrift, Avro, Protobuff, Parquet, JSON, XML
HIVE, HBASE
About Source.One
At Source.One, we are building an E-commerce 3.0 platform for Industrial raw materials. There are some major differences in the B2B E-commerce market vs a B2C market (like Amazon, Flipkart etc). For instance, in the B2B market, it is very difficult to push customers to adapt to a new technology given that the smallest customer is a HNI (High Networth Individual). Another example is the volume of trade. In B2C, the average transaction value maybe around Rs. 100-500. In B2B market the minimum transaction value would be around Rs. 5 Lakhs. There are several such interesting differences which makes working in this market a very unique and fun experience.
Designation: Product Manager
JD
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Create product strategy documents that describe business cases, high-level use cases, technical requirements.
- Develop, implement, and maintain production timelines across multiple departments.
- Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
Requirement
- Bachelor’s degree in product design or engineering
- Strong experience in a dynamic product management role
- Proven experience overseeing all elements of the product development lifecycle
- Highly effective cross-functional team management
- Previous experience delivering finely-tuned product marketing strategies
- Exceptional writing and editing skills combined with strong presentation and public speaking skills
What you get:
- Core Team Member of the Fastest Growing Tech-Commerce in India.
- Attractive Salary + eSOPs
- Profit-Sharing participation, with NO Upper Cap.
- Mindshare with the Best Brains in Tech-led Distribution Business.
- Free-hand in designing and implementation Regional Strategies
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Driving the sales through reseller network and driving alliances with potential partners to create multiple channels for new customer acquisition.
- Leading the strategies and team driving the business to grow 10X in next 3 years.
- Uncovering the growth path by building offline GTM channels.
- Driving team with recruitment, training program, setting process, goals & performance review.
- Driving strategies with planning experimentation and opening growth potential of driving sales through channels in India and further to global market.
- Designing processes, revenue projections and roadmap.
- Working with different team to plan & execute processes.
- Designing process for partners onboarding, training and success.
What you need to have:
- Experience in managing teams of channel sales and driving sales through alliances and reseller base.
- Experience working with management consulting firms, business process outsourcers, IT sourcing companies, marketing service providers, creative & digital agencies, analytics & business intelligence consultancies, and customer experience consultancies.
- Proven ability to communicate with partners at all levels within an organization.
- Excellent communication, presentation, negotiation & documentation skills.
- Understanding of all parts of a partner lifecycle, starting with profiling/recruitment.
Pre-Sales – [As the primary role this will dominate 60% of your bandwidth]
• Design solutions utilizing RPA (Ui path and AA) best practices and maintain overall technical responsibility for project delivery as the leader of the delivery team.
• Build the right relationships across all levels of the client to ensure roadblocks to RPA adoption are addressed.
• Lead the transformation effort to standardize the delivery management and enabling technology landscape within the customer to achieve cost efficiency and service delivery performance.
• Consult with clients and partners to provide functional and technical expertise in areas including, solution design, project management, business process improvement and risk identification/mitigation.
• Shape the end-to-end architecture and design, and solution implementation.
• Provide oversight and guidance of new services initiatives, ensuring adherence to best practices.
Services Delivery – [As the Services Delivery Leader this role will command 25% of your bandwidth]
• You will put together a high-performance, qualified and experienced delivery team in India. Provide coaching and management to Team Leads to ensure quality delivery.
• Chart and oversee implementation of customer RPA journeys from an existing initial implementation to a robust scalable model.
• Establish COE comprising of a crack team of domain experts
• Design RPA services to solve our customer's most challenging use cases by leveraging your technical skills to integrate a wide variety of systems.
Recruitment – [Up to 5% of bandwidth]
• Support identification, screening & recruitment of technical resources
Training – [Up to 10% of bandwidth]
• Set in place a Learning Framework to quickly onboard New Hires and get them ready to be deployed
• Ensure development and documentation of configuration best practices and contribute to team training and professional development
HTML/CSS
jQueryWe are looking for a smart, passionate hands-on engineer to join our team. In this role, you will be responsible to drive innovation in full-stack development of complex web applications, while improving performance, scalability, and maintainability.
You should:
- Have thorough knowledge of JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap.
- Be familiar with different PHP CMS (WordPress, Drupal, Joomla) and frameworks.
- Be able to unit test the code components; Document the code and the functionality.
- Be a good and quick learner, and open to learn new technologies in JavaScript Frameworks.
- Good to have experience in MySQL/ MariaDB databases.
- Good to have experience working with outside data sources and API’s.
- Have Good Communication skills.
Things you’ll do:
- Deliver stable and scalable solutions in HTML, and JavaScript
- Update existing components to support changing needs.
- Improve the internal team culture of high-quality software development.
- Cooperate with team members on maintaining existing solutions beyond means of code development.
- Work on bug fixing and improving application performance.
What we offer:
- Various challenges ranging from scratch design/architecture to end-user experienced performance.
- Flexible working process, openness to suggestions and a fresh point of view.
- Room for self-improvement and knowledge exchange within the team.
- Close cooperation with Customer Experience Team providing actual feedback on end-user experience.
- Transparent cooperation with business stakeholders.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon