Customer Support executive

Social Media Growth Manager

SUMMARY

We're looking for an AI-first, growth-oriented Social Media Growth Manager who understands how to build brands in

today's digital landscape. This role goes beyond posting content—you'll be responsible for creating high-impact

content, growing our online communities, increasing brand awareness, and driving measurable business outcomes

through innovative social media strategies.

If you're someone who is obsessed with social media trends, understands platform algorithms, loves experimenting

with content, and can turn ideas into viral campaigns, we'd love to hear from you.

TECHNICAL SKILLS

Strong understanding of social media algorithms and organic growth strategies.

Excellent storytelling and content creation skills.

Proven ability to create high-performing and viral social media content.

Strong analytical skills with the ability to interpret data and make growth-focused decisions.

Deep understanding of audience behaviour and digital content consumption.

Excellent copywriting and communication skills.

Creative mindset with a passion for experimentation and continuous learning.

Ability to work in a fast-paced, performance-driven environment.

ChatGPT

Claude

Google Gemini

Perplexity AI

Canva AI

CapCut AI

Midjourney (preferred)

Adobe Express AI

Meta Business Suite

Google Analytics

Social media scheduling and analytics tools

KEY RESPONSIBILITIES

- Develop and execute social media strategies across Instagram, Facebook, LinkedIn, YouTube, X, and emerging

platforms. - Create engaging, shareable, and viral content that resonates with our target audience. - Drive consistent

growth in followers, reach, engagement, impressions, watch time, and other key social media metrics. - Plan and

manage content calendars aligned with business objectives and marketing campaigns. - Collaborate with designers,

video editors, and marketing teams to create compelling creatives and videos. - Stay updated with platform algorithms,

content trends, creator economy insights, and emerging social media features. - Monitor performance metrics and

optimize content using data-driven insights. - Conduct competitor analysis and identify opportunities to outperform

industry benchmarks. - Build and engage online communities by responding to comments, messages, and audience

interactions. - Continuously test new content formats, storytelling techniques, hooks, and distribution strategies to

maximize organic growth.

AI & CONTENT INNOVATION

AI is an integral part of this role.You should be comfortable leveraging AI to accelerate content production while maintaining creativity and

authenticity.

Responsibilities include:

- Using AI tools to generate content ideas, scripts, captions, headlines, and campaign concepts. - Repurposing long-

form content into multiple short-form assets using AI workflows. - Creating AI-assisted images, videos, reels, and

presentation content. - Writing effective prompts to generate high-quality outputs. - Researching trends, competitors,

and audience insights using AI-powered platforms. - Identifying and adopting new AI tools that improve efficiency,

creativity, and performance.

EXPERIENCE

- 2–5 years of experience in Social Media Marketing, Content Marketing, or Digital Marketing. - Demonstrated

success in organically growing social media accounts. - Experience creating short-form video content and high-

engagement campaigns. - Portfolio showcasing successful campaigns, viral content, or measurable audience growth is

mandatory. - Experience in Education, EdTech, Digital Marketing, or Personal Branding will be an added advantage.

WHAT WE'RE LOOKING FOR

The ideal candidate:

- Thinks like a growth marketer rather than a traditional social media manager. - Is data-driven and comfortable

making decisions based on numbers. - Has a strong growth mindset and continuously experiments with new ideas. - Is

proactive, curious, and always learning. - Understands internet culture, memes, trends, and viral content mechanics. -

Can balance creativity with business objectives. - Is passionate about building communities and brands that people

genuinely engage with.

KEY PERFORMANCE INDICATORS (KPIS)

Success in this role will be measured by:

- Growth in followers and subscribers - Organic reach and impressions - Engagement rate - Video views and watch

time - Shares, saves, and comments - Community growth and audience retention - Content production efficiency -

Lead generation and traffic from social media - Brand awareness and campaign performance

WHY JOIN US?

You'll have the opportunity to work on exciting brands, experiment with the latest AI technologies, influence

marketing strategy, and build social media campaigns that reach millions. We believe in creativity, ownership,

innovation, and continuous learning, and we're looking for someone who shares the same mindset.

            Responsible of Monitoring Team members’ daily activity

            Responsible for Manage the team, fix performance metrics and periodical performance review

            Responsible for Effectively handle employee grievances and communicate

            Excellent English communication skills- The ability to communicate effectively is a core skill required to be a successful recruiter.

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Must be having capability to work with a team or individually.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Publish progress report to management every week.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

This job position will be placed under the BPO Marketing and Communication Unit of the Company.

We are looking for a Paid Media Specialist who will own and manage various paid social campaign platforms specifically on Google, Facebook, YouTube and Tiktok, from marketing brief, to execution, with a proven track record of campaign management, budget management, performance reporting, forecasting and competitive analysis and more.

Essential Duties & Responsibilities:

● Work in a Business Process Outsourcing (BPO) Module providing marketing solutions to different local and international clients and Business Development Units.

● Plan, manage, optimize and execute paid social campaigns and programs to drive right messaging to the right audiences on the right platform to maximize conversions while minimizing cost per acquisition ● Data Analysis: Analyze player data to identify trends, improve the player experience, and make data-driven decisions for the casino's operations.

● Strategize and execute integrated paid media campaigns that use multiple channels including but not limited to Google, LinkedIn, Facebook, and Tiktok displays programmatic and more to drive conversions across all phases of the customer journey

● Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional campaigns to attract and retain players.

● Data driven decision making to optimize and execute paid campaigns to drive quality leads in turn helping improve sales velocity

● Collaborate with Marketing and Sales team to strategize, architect, deploy and track digital campaigns that drive performance

● Reporting: Generate regular reports on key performance indicators, financial metrics, and operational data to assess the casino's performance.

● Develop A/B Testing plans for end-to-end Paid media campaigns by applying growth hacking mentality to improve customer engagement

● Support executing content promotions and distribution with digital channels

● Experimenting with new or existing digital channels and trying out new tactics that contribute to a strong ROI

● Analyze the efficiency of each digital channel based on KPIs for continuous improvement

The specific responsibilities and requirements for a Paid Media Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary Php80,000 - Php100, 000

Work Experience Requirements

● At least 3-5 years of experience in Paid Media with hands on experience

● Excellent understanding of customer’s playing behavior as it pertains to the web

● Proven track record

● Must be able to use paid media tools

● Strong experience with Google Analytics or similar tracking tool

● Strong analytical, interpersonal, and communication skills

● Excellent ability to collaborate cross functionally

● Strong ability to prioritize work and projects based on short and long-term needs

● Exceptional verbal & written communication skills, especially the ability to think on your feet

● Must be willing to report onsite in Cambodia

• Analyzed store space and layout to assess display design requirements
• Take the design brief to record requirements and clients' needs.
• Creativity and imagination – with an eye for design, including color, and excellent 3D drawing awareness
• Great ability to work in teamwork and under pressure.
• Designing 3D design layouts.
• Resolve complex design issues with innovative and practical solutions.
• An extensive understanding of a wide range of design principles and approaches that includes knowledge of current industry trends
• Making adaptations and modifications to the actual site.
• Aptitude to learn new concepts quickly and accept new challenges.
• Display of multiple-tasking ability accompanied by sound judgment.
• Dexterity to prioritise and manage tasks against deadlines and other metrics.
• High level of organisation and attention to detail.

• 4yrs Experience as 3D Designer
• Experience in Retail Design Industry
• Should have good experience with 3Ds Max, V-Ray, Photoshop, Auto Cad, Adobe Illustrator and Corel draw
• Candidate from Delhi / NCR Faridabad or Nearby only
• Someone who is immediate joiner will be highly preferred.
• Graduation
• Note: This is a work from office role (Faridabad, Sector 31)

• Your responsibilities will include:

  • Leading a high-performing team to create and implement strategic marketing initiatives across various marketing functions including performance marketing, events, social media marketing, product marketing and partnerships.
  • Creating and implementing the marketing plan in line with overall business objectives while striking a balance between longer-term strategic brand building activities, mid-term lead generation and nurturing, as well as quick wins to achieve targets
  • Using data and analytics for decision making and measuring marketing effectiveness as well as creating a culture of structured experimentation and iteration to drive growth
  • Building win-win relationships with new and existing partners
  • Manage the marketing budget to drive sustainable bottom-line growth

   

  Key Requirements

  • You have a degree in Marketing, Business Administration or related field.
  • You have prior experience in a similar role with a solid track record of success.
  • You have strong experience in Growth Hacking, Social Media/ Viral Marketing, managing demand generation & the customer acquisition funnel and performance marketing.
  • You have good knowledge of Campaign Management Tools (eg. Active Campaign), and Web Analytics Tools (eg. Google Analytics).
  • You are highly goal driven and work well in fast paced environments.
  • You possess strong analytical skills and are comfortable dealing with numerical data.
  • You have excellent communication & interpersonal skills.
  • You are adept at building relationships and liaising with multiple stakeholders and thrive in matrix environments.

Roles & Responsibilities:

• Creating and executing a strong performance marketing strategy & execution plan.
• Developing and managing digital prospecting and remarketing campaigns
• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Identifying and testing new channels to continue to meet or exceed established critical metrics
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results

Scope:

1. Cold Calling to prospective leads & convert them into clients
2. Business Development ideation & execution
3. Freeze the Client Deal
4. Populate & furnish the required documentation – Client Contract. Creative Forms, Project Details & Invoicing Details
5. Follow-up & Closure on generated leads across multiple mediums
6. Arrange client Meetings
7. Pitching , Negotiating & Closure with Clients
8. Client Servicing
9. Client Relationship Management
10. Generating Sales Report
11. Payment track – Ensuring the payment compliance as per the CC Timeline
12. Coordinating with accounts team for payment
13. Pre Event-On Event-Post Event coordination with client for an end to end experience
14. Constantly searching for new ideas & concepts
15. Competitive analysis with regards to the market happenings
16. Market research about the new trends & innovations

1. Vendor Management :: On-boarding & Payments
2. MIS Reporting & Presentation
3. Work closely with tech team, participating in the tech discussion regarding features feasibility as per technology
4. Work with teams like Customer Service, inside sales, Operations etc. to improve our customer retention, identify avenues for cross-selling/up-selling at a product level.
5. Product research, competitive analysis, positioning and packaging of the product 
6. Work closely with business, technology, operations, sales, marketing teams to gather the product requirements and build the final version and structure of the product vision. 
7. Define the product roadmap, release models and delivery the same. 
8. Responsible for sourcing, identifying and generation of new ideas, based on internal intelligence, user behavioral trends, market analysis and revenue maximization. 
9. Preparation of the product note/policies as per the guidelines and benchmarking the product features with the peers. 
10. Successful launch of the new product, versions, enhancements, in line with the cost, scope, quality and schedule