
We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills -
- Fluent communication skills in English and Hindi
- Proven customer support experience of 1-3 years
- Engaging with customers and earning their trust
- Building sustainable relationships with customers
- Patient, empathetic, self-motivated
- Experience with CRM and tool handling
- Bachelor's degree, preferably in Computer/IT Engineering
- Prior experience in Ed-tech platform is mandatory
Following are the day-to-day roles and responsibilities -
- Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
- Taking inbound calls from customers to resolve any queries or complaints
- Accurately explaining all details of courses offered to parents and students
- Ensuring a smooth journey for customers, from registering to completing a demo session
- Ensuring maximum customer satisfaction
- Having inside-out knowledge of our product and course offerings
- Explaining technical subjects to customers with a non-technical background

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Overview
The Market Development team is our direct link to our customers and brings in the revenue. It includes
sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centers. They might be spread across
locations but they are united by one cause...What's the sale for today?
Role - As a Product Advisor, you will be responsible for making sales calls and closing sales pitches with our
members. To be a successful Product Advisor, you should be persuasive and able to work in a high-pressure
environment. Ultimately, a top-performing Product Advisor is the one who follows sales scripts and demonstrate
exceptional communication, negotiation skills, and deliver a great customer experience.
What you will do in this role
- Making outbound calls to Shaadi.com Members basis the leads provided offering the customers products
- which would help them in their life partner search.
- Following the defined sales process to convert free members into revenue paying customers.
- Ensuring Call Disposition Comments are updated once the call is completed with all relevant details.
- Making required number of calls for following up with Enquiries which are not converted.
- Updating the details of follow-up in the system.
- Meeting daily talk time Targets and Calls to be done.
- Meeting Revenue Targets and ensuring Lead to Conversion Ratios are met.
- Appearing for periodic evaluations.
- Interfacing with walk-in customers (if assigned the task), explaining to them features of
- Shaadi.com/Centre and converting them to Premium Membership.
- Maintaining all documentation that pertains to the above responsibilities.
What you should have
- 1 year of relevant experience Sales or Tele sales.
- Strong negotiation and consultative selling skills.
- Effective communication skills- verbal and written.
- Clear diction and clarity in speech.
- Minimum Qualification HSC.
- Brownie Points
- Bachelor's Degree.
- Fluency in Regional language Hindi, English, Telugu, Kannada, Malayalam, Tamil
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About our Client :
Our client is an Indian retail conglomerate which is setting up a tech driven brand co-creation platform that transforms powerful ideas into authentic, profitable and experience-led brands that will define the future of brands in fashion, beauty, food and home decor space.
Role: Brand Manager
This opportunity is for new brands that are in stealth mode & backed by major retail giant. It's a house of Personal care D2C brands in the space of haircare, skin care & kids personal care.
In 2020, CoVid 19 affected every business, few positively and many negatively. However, E- commerce adoption has gone through the roof and we have seen consumer's e-commerce spends grow. India's fast-growing e-commerce market is seen growing by 30 percent a year to $200 billion (roughly Rs. 14,68,640 core) by 2026.
On the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed e-commerce, we are currently building D2C personal care brands. The overall D2C market in India is expected to reach $100 billion in the next 7-8 years. We will be building a digital first content led approach to target this community of consumers. We aim to win shoppers at the moment of purchase by algorithmically managing demand forecasting, promotions and advertising spend, supply chain, content optimization and other aspects that help shoppers make online purchase decisions, all backed by Data Science.
Requirement :-
- 3-5 Yrs Exp. Ideal candidate should have Personal Care D2C experience.
- Female, Ideally from beauty start-ups
- Hands on experience in running performance and influencer teams.
●Being a mentor and guide, who potential learners can look up to for career advice. ● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career. ●Carrying weekly enrolment/revenue and collection targets. ●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning. ● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management. ● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for? ● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage. ●Rockstar sales performers with proven track records.
Team: US Recruiting
Division: Operations
Location Gurgaon / Noida
Role Overview
This is front line management role and candidate selected will be responsible for day-to-day successful operations of US IT Full Lifecycle Recruitment Team and individual performance targets. Your key responsibilities will be to meet process metrics as per defined service level agreements (SLAs) and quality standards. As leading face of team this role requires a self-motivated, excellent communicator and equally hands-on to mentor, coach and support team meeting process objectives and deliverables and meet and exceed performance.
Key Accountabilities
As a team leader, your primary role will be to provide high quality, consistent and effective support in a timely manner in one or more areas listed below:
• To research Internal and External job boards and other websites for suitable candidates based on keyword searches and, Google, Xray and other open sources
• Expertise in creating and amending Boolean search strings
• Candidate management: screening interview, assessment, interview co-ordination, taking and sharing feedback, negotiations, post offer candidate engagement, onboarding – co-ordinate with concerned stakeholder for smooth onboarding and pipeline readiness for offered positions
• Job management: timely, relevant and adequate numbers of profiles submissions, volume management and successful closure
• Stakeholder / client management: understanding requirements, challenges and recommend and support in filling positions
• Meeting self and team’s daily targets
• Identifying and allocating roles / work allocation to the team
• Monitoring and reporting on team and individual performance across the team.
• Meeting individual recruitment targets – sourcing and submittals
• Providing training / refresher sessions for the team members whenever required
• Sample quality audits on candidate profiles being shortlisted by the team before they are sent to the stakeholders / consultants
• Ensuring candidate information is updated efficiently and accurately on the system
• Manage the workload of a team & ensure work is completed as per defined priority & business SLAs
• Ensure adherence to process guides and SOPs to ensure smooth service delivery
• Responsible for organizing & delivering training and maintaining training manuals.
• Monitoring and reporting on team and individual performance across the team.
• Regularly report any issues and changes to business teams with solution approach
• Ensure client / business expectations are met at a minimum exceeded as the norm.
• Effective management & control of escalations / complaints/ conflicts and keeping line manager updated on real time basis
• Drive changes in process & implementing agreed plans and actions
• Look for opportunities for continuous process improvements
• Drive organizational initiatives to meet organizational goals
• Ensuring self and team adherence to requirements of Data Transfer Agreement and various other company policies and procedures.
• Manage access through JGL review
• Follow business updates from time to time
• Providing feedback to team members on their performance, productivity and code of conduct and overall performance management
• Manage operational queries from team, recommend solutions, escalate where necessary
• To support the successful transition of new offshore activities / work streams
• Engage with the stakeholders both on email and call for query resolution and discussions
• Respond to recommendations for improvement from the business on the quality of the candidates supplied.
• Provide support across all of the teams within the company , supporting other teams to improve their knowledge and processes
• Ensure awareness and understanding of dashboards / KPI’s / SLA’s performance
• Ensure the team meet and exceed SLAs at all times
• Ensure 100% accuracy of the work being delivered by the team following the agreed quality guidelines
• Ensure all activities are aligned to the company's brand values
Skills & Experience Must Have
• Overall 5+ years of experience in US IT full lifecycle recruitment including candidate, job and client / stakeholder management
• Minimum 2 year of experience as a Team Leader or similar role
• Hands-on experience of job boards like LinkedIn Recruiter, Monster, Dice, CareerBuilder etc.
• Sound knowledge of IT skills in the US Job Market – tax terms, work authorizations, work types etc.
• Expertise in preparing and using search strings and techniques (Boolean, Xray searches etc.)
• Experience in mentoring, coaching and sharing feedback
• MIS and Reporting with sound experience in MS Office (like Word, Power point Excel & Outlook)
• Excellent communication skills (written and verbal) – an extrovert with strong comprehension, articulation and presentation skills
• In-depth knowledge of performance metrics
• Experience with organizing training programs
• Sense of ownership and pride in your performance
• Critical thinker and problem-solving skills
• Eye for detail with strong planning, analytical, prioritization and multi-tasking skills
• Team player, self-motivated, proactive and energetic
• Good time-management skills

TLC Relationship Management (P) Ltd (TLC) is a tech product and services company
providing end to end digital solutions for customer acquisition, activation, engagement, retention and loyalty. We have domain expertise in the travel and hospitality space. Set up 20 years ago, we have a pan India presence and a regional presence in Middle
East and Africa. With our corporate office in New Delhi, we have a team strength of 600
plus people and bring a culture of innovation to deliver excellence. Our teams including
Design, Tech, Digital, Support, Contact Centre’s provide a unique single window solution
to our customers. Our tech products are developed on world class platforms to include CRM on Salesforce
and Heroku with all integrations managed through MuleSoft. Our digital delivery is on
the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe
Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s
are integrated with voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS. TLC Compliance and Statutory Audits are managed by a Big Four global Accounting
Firm. We follow the highest levels of Information Security with an ISO 27001
certification. We are members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc. Details on the company are available on www.tlcgroup.com. Our Membership details
are available on www.hotelmemberships.com. TLC managed websites include
www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott
South Asia that can be downloaded from the App Store or the Google Play Store.
Designation : AEM Developer
Location : New Delhi – Jasola District Centre
Key Responsibilities
1. Experience in Development using Adobe AEM, Android, Cordova, CRX, Java, Html, JavaScript. Also working knowledge of the Mobil app development. 2. Built websites and applications using Adobe Experience Manager
3. Experienced working knowledge of the Experience Server (CRX), including the Content
Explorer, Design and build components, templates, dialogs, and workflows using the AEM
architecture. 4. Experience in developing applications, templates, and components for the Adobe AEM
product. 5. Excellent working knowledge of the Android Mobile app development using java. 6. Excellent working knowledge of the hybrid mobile app development for android and iOS
platform (Cordova). 7. Should have knowledge of development of curated content, websites, landing pages and
managing digital assets.
Desired Profile:
1. 3+ years of AEM / CQ platform experience in developing Components, Templates, Widgets, OSGi framework (Bundles/Services, tag libraries), JCR, Apache Sling, Adobe Cloud Service
Integrations, External Integrations (with DB, Web services and other WCMs & DMS), Workflows, Socialization Framework, Packages.
2. Previous experience as a WCM technical lead or as an AEM architect in delivering 2-3
complex Adobe Experience Management (AEM) projects Should have exposure to UI
Development and familiar with the full stack development technologies (Java Script, Angular, Node JS)
3. Certification will be plus


Must have Skilled and Should Currently have Hand-on experience:
- Programming Language: C, C++
- Operating System: Linux
- Debugging Tools: Valgrind / GDB - required
- Version Control: (Stash- nice to have) & (Git – Required)
- Build and Deployment: Bamboo – nice to have
- Operating System: Linux
- Experience: 5 to 8 years (Min. 4 years)
Email protocols: IMAP, pop, SMTP, etc
You can discuss the below job profile with the candidate before filtering them to the first round.
Role:
- Would be working on Development and Production Support of Email Mx Product which uses email protocols (POP, IMAP, and SMTP) developed on C, C++ technology on Linux Platform.
- Technologies they get to learn: C, C++, GDB, Valgrind, python (python to a certain extent).
- Protocols they get to learn: POP, IMAP, and SMTP and also any and every communication happening in Email Platform
- Source Control: Git, Stash
- Build and Deployment: Bamboo
- Operating System: Linux
- Debugging a Multicomponent – Multi-Threaded – Multi-Server Environment of a Live Product Deployed to Tier – 1 Customer.
- Opportunity for Improving CPU of exiting product.
- Opportunity for Memory optimization along with some good
. 4 years of software development engineering.
. Understanding of fundamental design principles (including MVC).
. Good hands on in AWS scalable environment.
. Experience with different RDBMS and No SQL databases like MySQL, mongo, etc.
. Experience in designing scalable micro-services required.
. Strong knowledge of CS fundamentals including data structures, algorithm design and complexity analysis.
. Proficiency in one language that emphasizes class abstractions (for e.g. Java) and have coded in it for at least 2 years. Python will be a plus.
. Excellent communication, analytical and problem solving skills.
. Strong organizational skills and the ability to prioritize and work with clients with great efficiency.
. Excellent written and oral communication and presentation skills and the ability to express thoughts logically
and succinctly.
. Open minded, Team builder, Good communicator and ability to lead and inspire teams.
. Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
. Experience in dealing with ambiguous/undefined problems; ability to think abstractly.


We’re looking for a Ruby on Rails Software Engineer/Shopify App Developer who has experience working with the Shopify platform and is able to work on a Shopify app.
Your Daily Challenges
When we welcome you aboard we’ll introduce you to your Team, which consists of a front-end developer, a Shopify App Marketer who grew 2 apps to million dollar annual revenue, and a product manager.
These are the people you’ll work closely with on Product development day-to-day. Once you get settled in and learn more about the team, your day to day activities will look something like this:
- Own the end-to-end development cycle for the Shopify app you’ll be working on.
- Coordinate with fellow developers to get things done on time.
- Implement high quality code in an agile, test driven development environment
- Review exception reports to identify and fix bugs
- Development of new apps and features
- Maintenance of existing features
- Collaboration with cross-functional teams
- Contributions of ideas to improve the product
Your Experience
- 3-5 years of experience with Ruby on Rails
- Experience with Shopify app development
- Familiar with Sidekiq, PostgreSQL
- Good understanding of HTML and CSS (positioning and styling)
- Excellent communication skills
- Takes pride in writing clean, organized, efficient code
- An eye for detail
- Experience with vanilla JavaScript and React a plus
- Experience working in an entrepreneurial/startup environment
Your Compensation
- The compensation range for this role is INR 14-18 LPA (~25K USD) + up to 5% equity.
- The compensation varies with experience and qualifications.
- This is a full-time remote/work from home position.
Thanks for the time you took to read about this opportunity.


