Customer Support executive

Role Overview

We are looking for a Saviynt-focused IAM professional at an architecture/engineering level with deep expertise in Identity Governance and Administration (IGA). The candidate will drive end-to-end Saviynt solution design, implementation, and optimization, ensuring scalable, secure, and compliant identity ecosystems across enterprise environments.

Key Responsibilities

• Saviynt Architecture & Platform Engineering:
• Design and implement scalable Saviynt architecture, including tenant setup, data model design, and performance optimization
• Develop and manage advanced rules, workflows, and business logic within Saviynt
• Drive platform customization, plugin development, and REST/API-based integrations
• IGA Solution Design:
• Architect and implement end-to-end IGA solutions including Access Request System (ARS), SoD (Segregation of Duties), and Certification/Recertification frameworks
• Define RBAC models, entitlement governance strategies, and lifecycle management processes
• Identity Integration & Ecosystem:
• Lead integrations with enterprise applications, directories, and cloud platforms using connectors, APIs, and event-driven mechanisms
• Work closely with cross-functional teams to enable application onboarding and automated provisioning
• AD / Azure AD / Multi-Tenant Expertise:
• Architect identity models across Active Directory (AD) and Azure Active Directory (AAD) environments
• Design group structures, OU strategies, and identity lifecycle flows
• Leverage Multi-Tenant Organization (MTO) capabilities for cross-tenant identity governance
• Governance, Risk & Compliance:
• Implement and optimize SoD policies, access certifications, and audit controls
• Ensure compliance with security standards and regulatory frameworks
• Automation & Optimization:
• Enhance self-service capabilities, workflow automation, and access request efficiencies
• Continuously improve performance, scalability, and operational stability of the Saviynt platform
• Code Quality & Delivery Excellence:
• Maintain high-quality code standards, documentation, and deployment practices
• Support production environments, troubleshoot issues, and ensure platform reliability

Required Skills & Experience

• 8+ years of hands-on experience in Saviynt IGA implementation and engineering
• Strong expertise in: Saviynt EIC platform architecture & configuration; ARS, SoD, Recertification, RBAC; REST APIs, JSON, SQL, and scripting
• Deep understanding of: Active Directory (AD) & Azure AD (AAD); Identity lifecycle management & provisioning workflows
• Experience in enterprise integrations and large-scale deployments
• Exposure to Multi-Tenant Organization (MTO) is a strong plus

Good to Have

• Experience with other IAM tools (e.g., SailPoint, Okta)
• Knowledge of cloud platforms (Azure, AWS)
• Understanding of security frameworks (ISO, SOX, GDPR)

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Machine Assembly and Material Checking , followup the Production planning Details

• Process Optimization: Analyze production processes to identify areas for improvement. Implement process enhancements to increase efficiency, reduce waste, and improve quality.
• Production Planning: Assist in planning and scheduling production activities to meet demand forecasts and delivery deadlines.
• Troubleshooting: Diagnose production issues, equipment malfunctions, and workflow disruptions. Propose and implement solutions to minimize downtime and maintain continuous production.
• Quality Assurance: Ensure all products meet quality standards through regular inspections, testing, and compliance with industry regulations.
• Collaboration: Work closely with product design and development teams to optimize manufacturing processes and incorporate feedback from the production floor.
• Documentation: Maintain accurate records of production processes, equipment maintenance, and quality control measures.
• Training: Provide training and support to production staff regarding equipment operations, safety protocols, and best practices in production techniques.
• Cost Management: Monitor production costs and identify opportunities for cost savings without compromising quality.
• Safety Compliance: Ensure adherence to safety regulations and protocols to create a safe working environment for all employees.

Should have interaction with Architect /Interior designer /Consultant
➢ Knowledge to deal with builders would be added advantage
➢ Good Communication skills is a must
➢ Knowledge of computers (excel/word/PowerPoint)

Required Qualification: Mechanical engineer/MBA, Marketing

What you need to have:

• You will be managing the recruitment process
• You will be responsible for Sourcing CVs as per job description & ICP through portals
• Attract and hire candidates through various channels and ensure timely hiring of the candidate.

• You will be responsible for uploading and updating candidatures in Applicant tracking system.
• You will be responsible for keeping continuous follow-up with the selected candidates
• You will be responsible for maintaining employee records
• You will be responsible for preparing offer letters
• You will be proficient in reviewing resumes and conducting recruitment interviews
• You will be responsible for background verification check via emails & phone numbers
• Should have good interpersonal skills to handle multiple roles