Business Development Executive

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

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🌟 Key Skills Required:

✅ Strong Communication Skills

✅ Creative Content Creation

✅ Campaign Management Expertise

📍 Location:

EliteEvince Technologies,

A-713, Dev Aurum Commercial,

Deer Circle, Prahladnagar, Ahmedabad

Key Responsibilities:

● Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.

● Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.

● Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.

● Manage employee relations issues, including grievances, conflicts, and disciplinary actions.

● Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees. ● Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.

● Maintain HR records and ensure that employee files are up-to-date and accurate.

● Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.

● Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.

Requirements:

● Bachelor's degree in Human Resources or related field.

● Minimum of 5 years of experience in recruitment, team management, and employee relations.

● Strong knowledge of employment laws and regulations.

● Excellent communication and interpersonal skills.

● Ability to work independently and as part of a team.

● Strong problem-solving and decision-making skills.

● Ability to handle sensitive and confidential information.

● Strong organizational and time management skills.

Job title - Area Business Manager/ Area Sales Manager

Location - Mumbai

Job Responsibilities:

● Develop and implement strategic plans to achieve sales targets

● Lead and mentor a high-performing sales team

● Build and maintain strong relationships with clients and key stakeholders

● Analyze market trends and competitors to identify business opportunities

● Create business and revenue through Home Loan / LAP sales via channel partners/advisors/connectors & open market

● Effective liaison with banks/NBFCs for processing of loan cases

● Devise and implement various partner acquisition and retention programs

● Responsible for driving monthly and quarterly sales targets and other metrics

● Ability to use all communication platforms effectively (telephone, email, face-to-face)

● Devise and implement various partner acquisition and retention programs

Desired Candidate Profile

● 5+ years of experience in Home loan/LAP sales in NCR region in

● fintech/banks/NBFC/DSA channel, preferably in DSA market

● Excellent interpersonal as well as written and verbal communication skills.

● Strong team worker who can manage multiple stakeholders

● Must be highly sales-oriented and results-driven

● Working knowledge of Microsoft Office and CRM tool

We are looking for a qualified WordPress Front-end developer to join our IT team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.

• WordPress front-end development using HTML, CSS, JavaScript, jQuery to create user-friendly web pages

• Experience or in-depth knowledge about the theme customization

• Experience in implementing basic security for websites & plugin understanding

• Maintain and improve website

• Optimize applications for maximum speed

• Design mobile-based features

• Collaborate with back-end developers and web designers to improve the usability

• Get feedback from, and build solutions for, users and customers

• Write functional requirement documents and guides

• Create quality mockups and prototypes

• Help back-end developers with coding and troubleshooting

• Ensure high-quality graphic standards and brand consistency

• Stay up-to-date on emerging technologies
  
  

• Proven work experience as a Front-end developer

• Hands-on experience with markup languages

• Experience with WordPress, JavaScript, CSS, SASS, and jQuery

• Familiarity with browser testing and debugging

• Experience with responsive and adaptive design.

• In-depth understanding of the entire web development process (design, development, and deployment)

• Understanding of layout aesthetics

• Knowledge of SEO principles would be the cherry on the cake!

• 1-2 years of work experience, preferably in a startup
• An engineering degree from a reputed college or University
• Hands-on experience in developing end-to-end applications using Node.Js, ReactJs,
• Knowledge of HTML/CSS, web standards, best practices
• Experience of working with databases - MySQL, MongoDB
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• An experience in writing clean, semantic code with cross-browser compatibility in mind
• Proficient understanding of code versioning tools, such as Git/SVN
• Excellent coding and debugging skills
• A passion and the ability to make beautiful, smooth, delightful web experiences
• A Will-Do attitude

• A team of aces, from top-tier schools and startups, to work with
• A fast-paced, data-driven, and fun work environment
• A huge appetite for new, disruptive, creative and implementable ideas
• An open work culture

• Competitive salary
• Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
• Opportunity to grow really fast.

• Shortlist
• Intro call of 15min
• 1-2 Tech rounds
• HR round
• Offer rollout

FULL STACK DEVELOPER

Skills Required:

• The ideal candidate should be hands-on, creative and passionate for new technology in Angular, NodeJS, AWS, MVC and enjoys collaboration, love software programming/coding and carries appetite for learning and sharing knowledge to make an impact on project delivery.
• Experts in multiple technologies such as Modern Java Script framework (preferably Angular 2 and above), Plain old Vanilla Java Script, MVC, jQuery, Web API, Node.JS, AWS, HTML, CSS etc. across software engineering, security, data interchange, data management (No Sql and Relational Database) etc.
• Must have good understanding of TypeScript, Materialized CSS, Sass, Less etc.
• Good to have Task Runners (Grant, Gulp, Webpack), Transpilers like Babel.
• Guide and mentor reporting team and create high performing technology teams.
• Monitor module progress and ensure regular publishing of status report and quality matrices to track the risks work to actively to resolve/mitigate the same.
• Solid understanding of the practical application of agile development methods and leading software development teams in an Agile/Lean/Continuous Delivery environment.
• Solid understanding and experienced of verson control systems like Git, GitHub, BitBucket, SVN etc.
• Should be passionate, voracious continuous learner who keeps up with the latest trends, tools, and technologies in the industry.
• Understands all times, technical depth and client expectation to maintain check on project health, monitors critical path items, risks and impact to timelines.
• Proficient communication/interactive skills

Key Skills:

Angular, MongoDB, Node.JS, MVC Architecture, HTML5, CSS, jQuery.