Digital Marketing Executive

Job Description:

We are looking for an experienced Salesforce Developer to join our team. The ideal candidate should have a minimum of 6 years of experience in Salesforce development, with strong expertise in Salesforce Configuration, Customization, and CPQ tools (Conga CPQ and Salesforce CPQ).

Key Responsibilities:

• Design, develop, and implement solutions within Salesforce, ensuring high-quality and scalable configurations and customizations.
• Work with Conga CPQ / Salesforce CPQ to design and optimize pricing, quoting, and billing solutions.
• Customize Salesforce using Apex, Lightning Web Components (LWC), and Batches to meet business requirements.
• Implement security best practices with Apex Security and ensure adherence to coding standards.
• Collaborate with cross-functional teams to define system requirements and ensure seamless integrations.
• Utilize DevOps tools such as GitHub for version control and CI/CD pipeline management.

Required Skills & Qualifications:

• Minimum of 6 years of experience as a Salesforce Developer.
• Hands-on experience with Salesforce CPQ (Conga CPQ + Salesforce CPQ).
• Strong knowledge of Salesforce Configuration and Customization (Apex, LWC, Batches).
• Expertise in Apex Security to maintain secure and efficient code.
• Familiarity with DevOps tools like GitHub, CI/CD processes, and version control.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills in a team environment.

If you are passionate about Salesforce development and enjoy working on scalable and innovative solutions, we would love to hear from you!

1. Responsibilities 

   • • Collaborate with the core team building a state-of-the-art blockchain based SaaS. 
   • • Building front-end web applications using latest technologies. 
   • • Suggest and ideate high- and low-level design and architecture requirements for implementation of features. 
   • • Apply comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. 
   • • Backend RESTful API Design and server-side development for web and mobile apps. 
   • • Develop and design database schemas on MongoDB. 
   • • Perform code reviews and unit tests to ensure code consistency and maintainability. 
   • • Setup alerts, monitoring & metrics, provision and manage resources on AWS Cloud. 

    

   Minimum Qualifications 

   • • Passion to solve complex problems of agriculture in a dynamic start-up environment 
   • • Flexible, curious, exploratory, and can-do attitude 
   • • Great sense of ownership and ability to work with very limited supervision 
   • • Bachelor's degree in Computer Science, related technical field, or equivalent practical experience. 
   • • 2-5 years of hands-on coding expertise in software engineering. 
   • • Experience with JavaScript, HTML, CSS. 
   • • Ability to speak English fluently. 

    

   Preferred Qualifications 

   • • Strong programming experience of 2+ years with Node.js, Express.js, MongoDB and Angular stack. 
   • • Strong problem solving/troubleshooting skills. 
   • • Experience with software design and architecture for building highly efficient and scalable systems. 
   • • Experience with MongoDB Atlas for database hosting and storage. 
   • • Experience with SDLC in an Agile work environment using tools like Jira and GitHub. 
   • • Experience with AWS Services like ECS, EKS, EC2, S3, Lambda, Load Balancing, Route 53, API Gateway along with Infrastructure provisioning and optimization. 
   • • Knowledge and experience of NoSQL Databases is a must. 
   • • Experience with DevOps, CI/CD pipelines on Jenkins, GitHub Actions, etc. 
   • • Experience with containerization environments like Docker & Kubernetes. 
   • • Experience with Material Design is an advantage. 
   • • Experience with TDD is an advantage. 
   • • Experience or familiarity of blockchain protocols like Hyperledger Fabric a big advantage. 

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

• Lead the development of the backend systems for our first product
• Build reliable, secure and performant backend systems
• Drive test coverage and continuous delivery automation within the team
• Mentor and provide feedback to teammates

Requirements

• 5+ years of software development experience
• Strong computer science fundamentals
• Deep and wide knowledge of Python ecosystem
• Can write code that is readable, maintainable, secure and performant
• Know the importance of tests and how to approach writing different types of tests
• Good intuition for REST API design
• Deep understanding of relational databases, transactions, entity-relationship modeling
• Comfortable writing highly concurrent systems
• Experienced in using profilers, tuning garbage collection, optimizing SQL queries

• Should have 5+ hardcore experience in Android Mobile App development
• Proficient in Kotlin, Android SDK with Location tracking, Route map, Google Map/ Voice API Integration, Regional language support etc.
• Understanding of design patterns and mobile architecture using frameworks such as MVVM / MVC / MVP.
• Familiarity with RESTful APIs and integration and code versioning tools such as Git.
• Problem solver with good analytical skills.
• Passion to work in dynamic, start-up environment.
• Compensation best in the industry

ABOUT US 

Felicity literally means 'happiness'. We were conceived with the mission to make the world a happier place. Our core team is a mix of young startup leaders and seasoned doctors. Our mission in life is to make top-class talk therapy affordable and available anytime, anywhere to all those who could benefit from it. We strongly believe that mental health goes beyond labeled psychiatric illnesses and encompasses stress, anxiety, and other uncomfortable feelings that we have daily. We seek to spread that awareness and increase the number of people seeking therapy at the right time to improve their well-being. If you relate to the mission and it excites you to be part of an early-stage startup journey, we invite you to help us make the world happier, one life at a time. 

www.felicity.care 

https://www.felicity.care/mental-health-community/about-the-company 

https://yourstory.com/2020/07/startup-bharat-jaipur-based-felicity-bridging-mental-health

https://instagram.com/felicity_care?utm_medium=copy_link">https://instagram.com/felicity_care?utm_medium=copy_link

JOB DESCRIPTION- GRAPHIC DESIGNER

Responsibilities

- Work across teams on the design requirements on an everyday basis to produce the final design 

- Guide and review Design Interns' work and ensure high quality and timely delivery

- Drive innovative ideas to portray fresh concepts for the brand

- Work with the content team to create good quality posts for social media 

- Pitch design and artwork ideas for a variety of promotional campaigns

- Keep up to date and informed on new social media trends and adapt accordingly

- Provide suggestions on layouts, sharing best practices to increase productivity and quality

- Creates medium to complex and specialized designs without supervision 

- Ensure all-around consistency (language, style, fonts, images, and brand)

- Ensure timely execution of deliverables

- Act as an active contributor to brainstorming discussions

- Creating S.M.A.R.T. strategy for our social media growth 

- Amend designs after feedback from Team/Clients

Deliverables 

- Static Posts, Infographics, Brochures

Videos - Explainer Videos, Video Editing for Reels, Animated Videos 

Skills/Qualifications 

- Advanced software skills of Adobe Creative Suite (IS A MUST) + Knowledge of Adobe After Effects and Premiere Pro for basic animation creations (IS A PLUS, NOT MANDATORY) 

- Strong sense of typography, imagery, colors, composition and visual layouts 

- Strong hands-on experience with Adobe Photoshop, Adobe Illustrator, Adobe After Effects and Adobe Premiere Pro, Articulate Storyline 360, Adobe InDesign and other similar tools 

- Excellent communication skills and can clearly articulate your ideas

- Prior experience as a Graphics Designer as well as a strong portfolio of sample projects

- Ability to translate complex information into video or other allied easy ways to communicate visually

- Strong organizational and time management skills to effectively manage completing work activities

- Must be receptive to constructive feedback

- Take ownership of QC of all the assigned work

- Must organize all design deliverables within timelines agreed upon

- Creative thinking & visualization

BONUS points if 

- You can do animation projects (Motion, Graphics, 3d, Cartoon, vector, etc.) 

- You can edit videos (Reels, Explainers, etc.)

- You have your own brand presence online in any platform 

- You are comfortable showing your face on camera, for creating reels 

- You come up with superb content ideas!

1. Build pixel-perfect UIs across Android and iOS mobile platforms.
2. Leverage native APIs for deep integrations with both platforms. 
3. Diagnose and fix bugs and performance bottlenecks for performance that feels native. 
4. Developing and releasing complex, data-driven apps using React Native as the primary application framework. 
5. Proficiency writing Modern JavaScript, including ES6+, and JSX.
6. Maintain code and write automated tests to ensure the product is of the highest quality.
7. Must be able to develop high-performance cross-platform apps using React-Native.