Area Business Manager

Position- Customer Support Executive (Voice and Chat Process )

Blended Process

Experienced (1 year)/ Freshers can also apply

Location- Jaipur

Roles and responsibilities:

1-Could you be able to provide accurate information about products, services, pricing, and promotions?

2-Please help customers with order placement, tracking, cancellations, and returns.

3-Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.

Requirements:

1-Experience required a minimum of 6 months and above.

2-Prefer a candidate who has chat and voice support experience.

3-We are also accepting applications for this profile from customer care executives, customer support executives, customer care representatives, and customer support specialists.

• 3+ years of relevant experience
• 2+ years experience with AWS (EC2, ECS, RDS, Elastic Cache, etc)
• Well versed with maintaining infrastructure as code (Terraform, Cloudformation, etc)
• Experience in setting CI/CD pipelines from scratch
• Knowledge of setting up and securing networks (VPN, Intranet, VPC, Peering, etc)
• Understanding of common security issues

We Are Hiring!!

Years Of Experience: 2 to 3 Years

Company Details:

iCube Solutions is a dynamic and innovative company specializing in IT solutions. We are committed to delivering exceptional digital experiences for our clients and are seeking a talented WordPress Developer to join our team. If you are passionate about web development, have 2-3 years of experience, and can customize and code for custom development, we'd love to hear from you.

Job Description:

As a WordPress Developer at iCube Solutions, you will play a crucial role in creating and maintaining WordPress-based websites and applications, including custom development projects. You will work closely with our design and development teams to ensure our clients' web projects are visually appealing, user-friendly, and technically sound.

Responsibilities:

1. Develop and maintain WordPress websites, themes, and plugins.

2. Customize and extend existing WordPress themes and plugins to meet project requirements.

3. Code custom WordPress solutions to address specific client needs.

4. Collaborate with designers to implement responsive web designs.

5. Troubleshoot and debug website issues, ensuring optimal performance and functionality.

6. Stay updated with the latest WordPress trends, technologies, and best practices.

7. Optimize websites for speed, security, and SEO.

8. Perform regular updates, backups, and security audits on WordPress sites.

9. Collaborate with cross-functional teams to deliver projects on time and within scope.

10. Provide technical support and guidance to clients and team members.

11. Contribute to the continuous improvement of development processes and tools.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

2. Proven 2-3 years of experience as a WordPress Developer.

3. Strong proficiency in HTML, CSS, JavaScript, and PHP.

4. Experience with WordPress theme and plugin development.

5. Familiarity with WordPress core functions and APIs.

6. Ability to customize and code for custom development projects.

7. Knowledge of responsive design principles and techniques.

8. Experience with front-end development frameworks (e.g., Bootstrap) is a plus.

9. Understanding of web accessibility standards and best practices.

10. Strong problem-solving skills and attention to detail.

11. Ability to work both independently and collaboratively in a team.

12. Excellent communication and interpersonal skills.

• 0-2 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate them to the end users.
• Sound knowledge of Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver customer requirements.
• Engage with the Development team and manage the progress of cases.
• Should be able to cope with a high-pressure work environment.
• The working model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player

1.      Core Responsibilities

·        Leading solutions for data engineering

·        Maintain the integrity of both the design and the data that is held within the architecture

·        Champion and educate people in the development and use of data engineering best practises

·        Support the Head of Data Engineering and lead by example

·        Contribute to the development of database management services and associated processes relating to the delivery of data solutions

·        Provide requirements analysis, documentation, development, delivery and maintenance of data platforms.

·        Develop database requirements in a structured and logical manner ensuring delivery is aligned with business prioritisation and best practise

·        Design and deliver performance enhancements, application migration processes and version upgrades across a pipeline of BI environments.

·        Provide support for the scoping and delivery of BI capability to internal users.

·        Identify risks and issues and escalate to Line / Project manager. 

·        Work with clients, existing asset owners & their service providers and non BI development staff to clarify and deliver work stream objectives in timescales that deliver to the overall project expectations.

·        Develop and maintain documentation in support of all BI processes.

·        Proactively identify cost-justifiable improvements to data manipulation processes.

·        Research and promote relevant BI tools and processes that contribute to increased efficiency and capability in support of corporate objectives.

·        Promote a culture that embraces change, continuous improvement and a ‘can do’ attitude.

·        Demonstrate enthusiasm and self-motivation at all times.

·        Establish effective working relationships with other internal teams to drive improved efficiency and effective processes.

·        Be a champion for high quality data and use of strategic data repositories, associated relational model, and Data Warehouse for optimising the delivery of accurate, consistent and reliable business intelligence

·        Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

·        Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

·        Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

·        5 years Data Engineering / ETL development experience is essential

·        5 years data design experience in an MI / BI / Analytics environment (Kimball, lake house, data lake) is essential

·        5 years experience of working in a structured Change Management project lifecycle is essential

·        Experience of working in a financial services environment is desirable

·        Experience of dealing with senior management within a large organisation is desirable

·        5 years experience of developing in conjunction with large complex projects and programmes is desirable

·        Experience mentoring other members of the team on best practise and internal standards is essential

·        Experience with cloud data platforms desirable (Microsoft Azure) is desirable

3.      Knowledge Requirements

·        A strong knowledge of business intelligence solutions and an ability to translate this into data solutions for the broader business is essential

·        Strong demonstrable knowledge of data warehouse methodologies

·        Robust understanding of high level business processes is essential

·        Understanding of data migration, including reconciliation, data cleanse and cutover is desirable

About SteelEye

SteelEye is a fast growing FinTech company based in London and has offices in Bangalore and Paris, that offers a data platform to help financial institutions such as Investment Banks, Hedge Funds, Brokerage Firms, Asset Management Firms to comply with financial regulations in the European Union. Our clients can aggregate, search, surveillance and report on trade, communications and market data. SteelEye also enables customers to gain powerful insights from their data, helping them to trade with greater efficiency and profitability. The company has a highly experienced management team and a strong board, who have decades of technology and management experience and worked in senior positions at many leading international financial businesses. We are looking to hire a seasoned SRE to join us as we start on our next phase of growth. We have a culture of openness, collaboration, and the passion to get things done whilst appreciating the importance of a good work life balance.

Being part of a start-up can be equally exciting as it is challenging. You will be part of the SteelEye team not just because of your talent but also because of your entrepreneurial flare which we thrive on at SteelEye. This means we want you to be curious, contribute, ask questions and share ideas. We encourage you to get involved in helping shape our business.

What you’ll do

• Deliver plugins for our Python-based ETL pipelines.
• Deliver Python microservices for provisioning and managing cloud infrastructure.
• Implement algorithms to analyse large data sets.
• Draft design documents that translate requirements into code.
• Deal with challenges associated with handling large volumes of data.
• Assume responsibilities from technical design through technical client support.
• Manage expectations with internal stakeholders and context-switch in a fast paced environment.
• Thrive in an environment that uses AWS and Elasticsearch extensively.
• Keep abreast of technology and contribute to the engineering strategy.
• Champion best development practices and provide mentorship.

What we’re looking for

• Experience in o Python 3.
• o Python libraries used for data (such as pandas, numpy).
• o AWS.
• o Elasticsearch.
• o Performance tuning.
• o Object Oriented Design and Modelling.
• o Delivering complex software, ideally in a FinTech setting.
• o CI/CD tools.
• Knowledge of design patterns.
• Sharp analytical and problem-solving skills.
• Strong sense of ownership.
• Demonstrable desire to learn and grow.
• Excellent written and oral communication skills.
• Mature collaboration and mentoring abilities.

About SteelEye Culture

• Work from home until you are vaccinated against COVID-19
• Top of the line health insurance • Order discounted meals every day from a dedicated portal
• Fair and simple salary structure
• 30+ holidays in a year
• Fresh fruits every day
• Centrally located. 5 mins to the nearest metro station (MG Road)
• Measured on output and not input