Business Development Executive

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

Senior DevOps Engineer 

Shift timing: Rotational shift (15 days in same Shift)

Relevant Experience: 7 Years relevant experience in DevOps

Education Required: Bachelor’s / Masters / PhD – Any Graduate

Must have skills:

BASH Shell-script, CircleCI pipeline, Python, Docker, Kubernetes, Terraform, Github, Postgresql Server, DataDog, Jira

Good to have skills:

AWS, Serverless architecture, static-tools like flake8, black, mypy, isort, Argo CD

Candidate Roles and Responsibilities

Experience: 8+ years in DevOps, with a strong focus on automation, cloud infrastructure, and CI/CD practices.

Terraform: Advanced knowledge of Terraform, with experience in writing, testing, and deploying modules.

AWS: Extensive experience with AWS services (EC2, S3, RDS, Lambda, VPC, etc.) and best practices in cloud architecture.

Docker & amp; Kubernetes: Proven experience in containerization with Docker and orchestration with Kubernetes in production environments.

CI/CD: Strong understanding of CI/CD processes, with hands-on experience in CircleCI or similar tools.

Scripting: Proficient in Python and Linux Shell scripting for automation and process improvement.

Monitoring & amp, Logging: Experience with Datadog or similar tools for monitoring and alerting in large-scale environments.

Version Control: Proficient with Git, including branching, merging, and collaborative workflows.

Configuration Management: Experience with Kustomize or similar tools for managing Kubernetes configurations

1. Work timings - You are the master of your time. However, with great freedom comes great responsibility. If you have committed something to the team, we expect that you will give it your best to make sure that commitment is done and is done on time.
   
2. Leave policy - Take a leave whenever for whatever reason you want. You don't need to explain yourself to us
   
3. Health insurance for you and your family

• Web application development experience in HTML5, CSS3, Javascript (including new ES features), Python
• Hands-on experience in any one of the python-based backend frameworks like Django or Flask or Pyramid along with end to end testing
• Hands-on experience in building high performant React applications
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript libraries and their practical uses in building complex interactive experiences
• Hands-on experience working with TDD in JS with the help of frameworks like Mocha, Chai, Jest, Enzyme, React Testing Library etc.
• In depth knowledge of SQL is a must. SQL Technologies that are desired are MySQL, PostGres, Oracle
• Experience in state management libraries like Redux and MobX
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Familiarity with various component libraries and design systems
• Proficient in using media queries and CSS frameworks like bootstrap or foundation for implementing responsive web design patterns in the applications
• Knowledge of common JavaScript design patterns
• Experience in owning Code Quality and Code Review processes
• Experience on Node.js is an advantage
• Work "in the trenches" with junior developers to implement large features that wow our clients
• Partner with Managers, Business Analysts, and test analysts to develop realistic implementation plans with a focus on quality, sustainability, and delivering value to our clients
• Stand up for coding best practices that ensure quality products: automated testing, unit testing, agile development, continuous integration, code reviews, and technical design
• Improve technical skills of self and the team
• Research industry trends and web technologies, and promote adoption of best-in-class web tools and technologies
• Understand client business issues and actively participate in designing solutions and features that meet client needs
• Take initiative to advance the quality, responsiveness, architecture, or design of our solution, if you want to make it happen you can.
• Excellent organizational and task management skills
• Strong oral and written communication skills
• Ability to work in global cross-office teams
• Fluency in English is required

• Strong knowhow of data-structures and algorithms.
• Strong core server-side technologies experience (Java/ other)
• Knowledge of Android is a huge plus.
• Strong understanding of OO/ design and good software development practices.
• Strong database skills and good knowhow of databases.
• Exposure to configuration management, testing, deployment.
• Hands on development across technologies

Required Skills:

• 3+ years of experience with development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands-on experience with Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem-solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.