Business Development Executive

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Job Title: HR Trainee

Location: Pune - WFO

Employment Type: Internship

Duration: 6 Months

Key Responsibilities:

• Assist in the end-to-end recruitment process (job posting, screening resumes, scheduling interviews, etc.)
• Support the onboarding process for new hires, including documentation and induction programs
• Maintain and update employee records in HR databases and files
• Assist in drafting HR policies, notices, and internal communication
• Support payroll and attendance management activities
• Coordinate employee engagement activities and events
• Help in compliance-related documentation and audits
• Handle day-to-day HR queries from employees and escalate when necessary

Key Skills & Competencies:

• Strong communication and interpersonal skills
• Basic knowledge of HR functions and labor laws (preferred, not mandatory)
• Proficient in MS Office (Word, Excel, PowerPoint)
• Good organizational and time management skills
• Ability to handle sensitive information with confidentiality

Education & Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Ideal opportunity for freshers to kickstart their HR career.

What We Offer:

• Practical exposure to core HR functions
• Mentorship from experienced HR professionals
• Opportunity to learn and grow into a full-time HR role
• Friendly and supportive work environment

Required Skills: Brand Strategy, Project Management, Go-to-market strategies, Analytical and Problem-Solving skills, Research & Analysis, Excellent Communication & Stakeholder Management, Good MS OFFICE skills, Execution

Criteria:

● Candidate must understand business development and help in growing partners and expanding the overall network.

● Candidates from Good Startup companies will be preferred.

● Candidate must be able to create Brand strategies, using insights to communicate effectively and engage partners in the best way.

● Experience in partner engagement or program management with proven ability to build programs from 0–1.

● Revenue-focused mindset, capable of identifying growth opportunities and improving program ROI using metrics.

● Excellent cross-functional collaboration & stakeholder management, with the ability to drive engagement initiatives, GTM strategies, and brand storytelling.

● High proficiency in documentation & presentations (Excel & PowerPoint) and strong organizational skills.

Description

About the Role

We are looking for an Associate Program Manager to play a pivotal role in shaping and scaling the company operator community. This is a high-ownership, multi-faceted role that blends research, strategy, storytelling, and hands-on execution. You will turn insights into impactful engagement initiatives and craft compelling narratives that strengthen operator trust, loyalty, and long-term connection across multiple channels.

If you thrive in a fast-paced, dynamic environment, enjoy building programs from 0–1, and are motivated by creating meaningful operator experiences, this role enables you to make a direct impact on operator engagement, trust, and community growth.

Key Responsibilities

1. Map the Bus Operator Landscape & Identify Whitespace Opportunities

• Conduct comprehensive research to develop a deep understanding of the bus operator ecosystem — emotionally, psychologically, and logically.
• Identify gaps and opportunities for operator-focused initiatives.

2. Develop Brand Strategy & Narrative

• Translate insights into compelling brand storytelling, messaging, and engagement formats.
• Ensure communication resonates authentically and strengthens operator trust and brand perception.

3. Design & Execute Engagement Initiatives

• Plan and implement GTM strategies for multi-format engagement programs (digital, offline, and hybrid).
• Test hypotheses to decide whether to kill, iterate, or scale initiatives.
• Build playbooks to ensure distinctive and consistent messaging across channels.

4. Drive Cross-Functional Execution & Project Management

• Lead end-to-end implementation by coordinating with internal teams and external partners/agencies.
• Manage multiple projects, guide teams, and establish execution rituals to ensure accountability and high-quality outcomes.

5. Optimize Engagement & Brand Impact

• Build structured frameworks to track initiative performance using relevant metrics.
• Measure engagement, brand lift, and content resonance, and continuously refine strategies for maximum impact and ROI.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Management, or a related field.
• 1–2 years of experience in partner engagement or program management, ideally in B2B or service-driven environments.
• Experience building programs from 0–1, launching initiatives, and scaling engagement programs.
• Highly organized, with strong prioritization, planning, and execution abilities; capable of managing multiple initiatives simultaneously.
• Strong execution, problem-solving, and analytical skills, with the ability to identify blockers and use metrics to optimize performance.
• Proficiency in documentation and presentations (especially Microsoft Excel & PowerPoint) for senior leadership and cross-functional teams.

Requirements 

• 7-10 years of architecture, software design, engineering, and implementation experience in a complex and fast-moving early-stage start-up environment.
• Strong expertise in systems architecture and a service-based codebase.
• Strong expertise in designing highly available, fault-tolerant, scalable systems. • Experience building and leading engineering teams that took products from idea to launch (0 to 1) and launch to scale (1 to 10).
• Strong communication and leadership abilities especially in the current remote environment.
• Strong developer who can give the best in their team a run for their money! • A passion for building impactful products.
• Deep knowledge of backend and frontend technologies such as NodeJS, Java, Postgres/MySQL, ReactJS, Docker, and Kubernetes.
• Experience with mobile development: Android and/or React Native.

Building the Engineering Team and Culture 

The power of a good engineering leader is to build out the engineering team and set a start-up’s  engineering culture, especially when the organization gets to the size where that middle layer of  management is required. A strong head of engineering should therefore be able to determine  who will be good leads for the team, hire them, and be able to groom that skill set over time. 

Product Planning 

Not only the ability to execute, but the leader’s role prior to development is also critical to the  product-planning phase. While product management/marketing will provide insight into the  features, market size, pricing etc. the engineering leadership needs to provide feedback into the  resources (headcount, equipment, etc.) needed to deliver by a given date. An engineering leader  brings sanity to this process with a unified view of broader objectives.

Execution 

Ultimately, the output of any engineering organization is the product. A well-functioning  organization will not only build a high-quality product, but also hit pre-determined dates and  accurately forecast updates to the timeline as it changes. One has to have a command of the  software development process, and ensure the correct process is in place and followed. 

Handling Chaos 

When a product launch goes right and catches the world on fire, the feedback from the market  can be overwhelming. Even with marginal success, engineering will be inundated with customer  escalations, feature requests etc. All of this must be addressed while continuing to drive the  product forward. A hallmark of a strong engineering leader is to maintain composure while  navigating this chaos. 

Why you’ll LOVE this job 

We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention  that you’ll get to work on a product that is making a profoundly positive impact on people’s lives.  We also provide an outstanding training ground for aspiring entrepreneurs. We can promise: 

• Unlimited PTO so you can take the time you need to rejuvenate. 
• We care about you. We offer competitive health insurance for employees and their  dependents. We also offer two days of mandatory wellness leaves per month. • Our co-workers are a close-knit, intelligent, and motivated team. 

Compensation 

Commensurate with experience (cash + bonus + equity).

The Head - Artificial Intelligence & Embedded Systems plays a pivotal role in leading the labs strategic vision and operational excellence, fostering a culture of innovation and "learning by doing" among students. This individual is responsible for setting the labs strategic direction, managing a team of stream leaders, and ensuring the labs success in bridging the gap between academia and industry. As a thought leader and brand ambassador, the Head of the lab promotes the labs focus areas both internally and externally, embodying the qualities of leadership and innovation that inspire students and staff alike.

Key Responsibilities:

 Vision and Strategy:

 Develop and communicate a clear vision for the Innovation Labs, aligning with the institution’s strategic objectives.

 Set strategic goals for the lab, including defining key areas of focus, innovation strategies, and research priorities.

 Ensure the labs activities contribute to the broader academic and research missions of the institution.

 Leadership and Management:

 Lead and manage a team of stream leaders, fostering an environment of collaboration, innovation, and excellence.

 Drive a culture of "learning by doing", encouraging students and mentors to engage in hands-on, experiential learning. Impact key outcomes like placements, hackathon wins, patents etc.

 Oversee the labs operations, ensuring resources are effectively allocated and managed to support its goals.

 Ensure that the academia-innovation labs gap is bridged. 

 Innovation Lab - Industry Interface:

 Build and maintain strong relationships with industry partners, facilitating collaborations that enhance the labs research and innovation projects.

 Serve as a key liaison between the lab and academic departments, promoting interdisciplinary industry relevant research and learning opportunities.

 Lead initiatives to secure funding, sponsorship, and partnerships that support the labs activities and growth.

 Brand Ambassador and Thought Leadership:

 Act as a brand ambassador and thought leader, representing the Innovation Labs at conferences, seminars, and public forums.

 Promote the labs achievements and projects through various channels, enhancing its reputation and visibility.

 Foster a network of alumni, industry leaders, and academic peers to support and engage

with the labs work.

 Mentorship and Role Modeling:

 Serve as a mentor and role model for students and mentors, inspiring them to pursue innovation and excellence.

 Encourage the development of leadership skills among lab members, particularly stream leaders and emerging talents.

 Support a learning environment that values diversity, inclusivity, and personal growth.

Skills and Qualifications:

 Advanced degree in a relevant field (e.g., Engineering, Computer Science, Business

Administration) or equivalent experience in innovation management.

 Proven leadership experience in managing research or innovation labs, particularly in an academic or similar setting.

 Deep technical expertise in AI/ML and/or embedded systems with a passion for continuous learning.

 Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.

 Excellent relationship-building skills, with experience in academia-industry partnerships.

 Demonstrated success in securing funding, sponsorships, or partnerships.

 Exceptional communication and public speaking skills, capable of engaging a wide range of audiences.

 Deep understanding of the latest trends and technologies in areas relevant to the labs focus.

Job Location: Coimbatore, Tamil Nadu

Pay Scale: As per norms

IT Recruiter

Qualification - Graduate

Experience - At least 2+ years of work experience as a Recruiter

Resourcing Next is an international Recruitment Firm providing specialist solutions to talent acquisition teams, helping them better understand their talent landscape and deliver more direct hires domestic as well as international.

Owing to our significant growth plans we are desirous of recruiting Technical Recruiters for our team who will be responsible for end to end talent acquisition activities, involving senior management search mandates, for our top ranking Indian and Global clients.

Job Description –

IT Recruiter • Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)

• Source potential candidates on LinkedIn/Naukri/Monster/CV Library & other platforms.

• Writing job descriptions and posting to relevant media platforms. Excellent understanding of ATS.

• Screening applicants for competency with the job requirements and ensuring collection of relevant information in the database.

• Presenting most suitable candidate profiles for internal/external reviews.

• Arranging interviews on phone/video/in-person.

• Keeping track of all applicants as well as keeping applicants informed on the application process.

• Initiating onboarding of selected candidates.

• Performing background and reference checks.

• Reaching out for current job openings to passive candidates & consistently following up with prospective candidates.

Skills Required – IT Recruiter

• Proven work experience as a Technical Recruiter with minimum 2 years’ experience

• Ability to understand and explain job requirements for IT roles with Applicant Tracking Systems and resume databases

• Solid knowledge of sourcing and work well in fast paced environments • Excellent verbal and written communication skills • Ability to multi-task and work effectively as a team player

React Native Developer

We are looking for a talented and experienced React Native Developer to join our team. The ideal candidate will have a strong background in developing mobile applications with React Native.

Roles and Responsibilities:

• Develop and maintain high-quality mobile applications using React Native
• Collaborate with designers and other developers to create user-friendly and visually appealing interfaces.
• Write clean and maintainable code using TypeScript.
• Utilize Flexbox layout to create a responsive User Interface that works on different screen sizes.
• Use Realm to manage local data storage and synchronize data with remote servers.
• Integrate GraphQL to efficiently fetch and manage data in our applications.
• Participate in code reviews and contribute to our development processes
• Stay up-to-date with the latest trends and technologies in mobile development

Skills Required:

• 4 to 7 years of strong experience with React Native.
• Experience in TypeScript programming language.
• Experience in GraphQL will be an advantage.
• Familiarity with Realm or other local data storage solutions
• Knowledge of chatbot development using natural language processing and machine learning techniques
• Understanding of data analytics and experience with tools like Google Analytics, Firebase Analytics, or similar
• Prior experience in Start-ups would be an added advantage .
• Strong problem-solving and analytical skills with a focus on algorithms
• Experience working on POS and Kiosk projects, integrating payment gateways.
• Excellent collaboration and communication skills
• Bachelor's Degree in Computer Science.