Sales and Customer Service Executive

We have opening for Australian Client in Gurugram

Job Title: Int. Business Development executive ( Outbound sales process)

Location: Plot No. 270, Phase 2, Udyog Vihar, Sector 20, Gurugram, Haryana 122016

Employment Type: Full-Time

Salary: Negotiable Based on Experience

Industry: BPO/Call Centre

Experience: Minimum 6 months - 3 years in outbound B2B sales role in an international BPO environment (Energy or Telecom preferred)

Working Hours: 4:30 AM IST – 1:30 PM IST (Monday to Friday)

Transportation: Both side cab (within the hiring zone)

Role Overview

We are seeking dynamic and results-driven Business Development Executives to join our B2B International Sales team for the Australian market. This is an exciting opportunity to work with clients in the Energy, Telecom, and Cyber Security sectors, build strong relationships, and drive business growth.

Identify, connect, and engage with potential business clients in Australia.

Key Responsibilities

We are seeking an experienced Data Engineer with a strong background in Databricks, Python, Spark/PySpark and SQL to design, develop, and optimize large-scale data processing applications. The ideal candidate will build scalable, high-performance data engineering solutions and ensure seamless data flow across cloud and on-premise platforms.

Key Responsibilities:

• Design, develop, and maintain scalable data processing applications using Databricks, Python, and PySpark/Spark.
• Write and optimize complex SQL queries for data extraction, transformation, and analysis.
• Collaborate with data engineers, data scientists, and other stakeholders to understand business requirements and deliver high-quality solutions.
• Ensure data integrity, performance, and reliability across all data processing pipelines.
• Perform data analysis and implement data validation to ensure high data quality.
• Implement and manage CI/CD pipelines for automated testing, integration, and deployment.
• Contribute to continuous improvement of data engineering processes and tools.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Databricks with strong expertise in Python, SQL and Spark/PySpark.
• Strong proficiency in SQL, including working with relational databases and writing optimized queries.
• Solid programming experience in Python, including data processing and automation.

About Wekan Enterprise Solutions

Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.

Job Description

We are looking for a skilled MongoDB Database Administrator (DBA) to support and maintain client database systems within our services organization. The MongoDB DBA will be responsible for managing day-to-day database operations, ensuring optimal performance, security, and availability of database environments. This role requires working closely with clients, stakeholders, and teams to resolve issues, implement changes, and deliver database solutions that meet business and technical requirements.

Location - Onsite Navi Mumbai

Employment Type: Full-time

Key Responsibilities:

• Install, configure, and manage MongoDB EA on-premise databases for applications, ensuring high availability and optimal performance.
• Implement and maintain MongoDB database clusters, including replica sets and sharded clusters, ensuring data distribution and fault tolerance.
• Perform regular database performance tuning and optimization to maximize query efficiency and reduce response time.
• Implement backup and recovery strategies to ensure data availability and minimize downtime.
• Monitor and troubleshoot MongoDB database issues, including performance bottlenecks, query optimization, and replication problems.
• Execute and support version upgrades and migrations.
• Document database configurations,and troubleshooting steps to maintain a comprehensive knowledge base.
• Provide guidance and troubleshooting support on MongoDB
• Provide regular updates to stakeholders on issue status.

Requirements:

• Proven work experience as a MongoDB Database Administrator, with a focus on setting up and managing MongoDB databases.
• Strong understanding of MongoDB architecture, including replica sets, sharded clusters, and data distribution.
• Proficiency in MongoDB database performance tuning and optimization techniques.
• Experience with MongoDB backup and recovery strategies, including point-in-time recovery and disaster recovery procedures.
• Knowledge of MongoDB security features and best practices for securing MongoDB databases.
• Familiarity with MongoDB monitoring and diagnostic tools, such as MongoDB Cloud Manager, Ops Manager, or third-party solutions.
• Strong problem-solving and troubleshooting skills, with the ability to identify and resolve complex database issues.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• MongoDB certifications (e.g., MongoDB Certified DBA) are highly desirable.
• Bachelor’s degree in Computer Science, Business, or related field with 5+ years of relevant experience.

Our business analysts are the drivers behind our continued growth and success. With our commitment to innovation, it’s our business analysts who seek out, develop, and help implement strategic initiatives for improved efficiency and productivity. We’re currently searching for an experienced business analyst to help guide our organization into the future. From researching progressive systems solutions to evaluating their impact, our ideal candidate is a detailed planner, expert communicator, and top-notch analyst. They should be wholly committed to the discovery and development of innovative solutions in an ever-changing digital landscape.

Objectives of this Role

• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data
• Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements for systems in production, to ensure maximum usability  

Daily and Monthly Responsibilities

• Partner with other stakeholder teams across business units (i.e., sales, finance, security, compliance) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Skills and Qualifications

• Bachelor’s or Master’s degree in IT or Computer Science
• 5+ years of proven experience in an analytics and systems development capacity
• High proficiency with SQL language and database management
• Proven analytical abilities
• Practical experience generating process documentation and reports
• Excellent communicator with the ability to translate data into actionable insights

Preferred Qualifications

• Strong working knowledge of relevant Microsoft applications, including Visio
• Proven capabilities in project and user-testing management
• Proven development of innovative and impactful systems solutions
• Extensive experience with data visualization
• Highly proficient technical writing capabilities

Job responsibilities of the candidate include

• Politely speaking with customers and understanding their queries.
• Documenting customer queries in system.
• Responding to customer queries based on SOP.
• Min 12th passed

Position 

Position Title: Tele sales Executive

Location: Mumbai. 

Reporting Manager: Tele sales Manager/Lead

We hustle Monday - Friday (1st & 3rd Saturday)

Industry: Insuretech

Vertical Summary

Under Impact Guru, Policy Guru/Carepal is an Insurtech startup. Insurance penetration in India is a huge problem. About only 20% of India has some form of health insurance. As an individual, you would have had some exposure to health insurance via policy bazaar, an agent who is generally a relative or your bank. Yet, you haven't bought it today. Why?

This is the problem we are trying to solve by creating innovative products in this space.

Roles & Responsibilities

• Call existing/potential customers to explain about products/services to generate sales/revenue for the organisation
• To utilize inbound/outbound calls to cross-sell & up-sell products/services
• To share and record accurate information of communication with customers to update database
• Answer questions regarding products/services to ensure customer satisfaction 
• Ask relevant questions to understand customer requirements.
• Develop and sustain relationships with customers to encourage repeat business.
• Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Meet/exceed daily and monthly targets with respect to call volume and sales

Professional Experiences

• Proven experience working as a telesales executive or customer service role
• Proven track record of successfully meeting sales targets preferably over the phone
• Good knowledge of relevant computer programs and telephone systems
• Proficient in all Microsoft Office applications.

Functional & Behavioural Competencies

• Strong analytical and problem-solving skills.
• Strong negotiation and consultative sales skills.
• Growth and aggressive delivery, targets-oriented mind-set
• Ability to deliver in high pace environment
• Strong organizational skills 
• Excellent communication and customer service skills.

What do we offer?

• Attractive salary & performance-linked bonuses 
• Health Insurance benef
• Fun, casual & flexible work environment
• Entrepreneurial, forward-looking, growth-driven & open work culture

We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Objectives of this Role

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs with a goal of complete satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
• Meet customer service department sales targets, generating sales leads when opportunities arise

Skills and Qualifications

• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems and alleviate conflicts or escalate tactifully
• Ability to multitask, manage time, and prioritize
• Able to work individually and as a team