Campus Ambassador

Job Title: Customer Support Executive (Work From Office)

Working Days: 6 days a week

Shift: 9-hour rotational shifts

Week Off: Rotational

Eligibility: Graduates – Freshers can apply

Undergraduates – Minimum 1 year of experience required

Fluent English communication is mandatory

Salary: ₹15,000 – ₹18,000 in-hand

Role: Handle customer queries professionally, provide accurate information, and ensure a smooth customer experience.

About Quadratyx:

We are a product-centric insight & automation services company globally. We help the world’s organizations make better & faster decisions using the power of insight & intelligent automation. We build and operationalize their next-gen strategy, through Big Data, Artificial Intelligence, Machine Learning, Unstructured Data Processing and Advanced Analytics. Quadratyx can boast more extensive experience in data sciences & analytics than most other companies in India.

We firmly believe in Excellence Everywhere.

Job Description

Purpose of the Job/ Role:

• As a Technical Lead, your work is a combination of hands-on contribution, customer engagement and technical team management. Overall, you’ll design, architect, deploy and maintain big data solutions.

Key Requisites:

• Expertise in Data structures and algorithms.

• Technical management across the full life cycle of big data (Hadoop) projects from requirement gathering and analysis to platform selection, design of the architecture and deployment.

• Scaling of cloud-based infrastructure.

• Collaborating with business consultants, data scientists, engineers and developers to develop data solutions.

• Led and mentored a team of data engineers.

• Hands-on experience in test-driven development (TDD).

• Expertise in No SQL like Mongo, Cassandra etc, preferred Mongo and strong knowledge of relational databases.

• Good knowledge of Kafka and Spark Streaming internal architecture.

• Good knowledge of any Application Servers.

• Extensive knowledge of big data platforms like Hadoop; Hortonworks etc.

• Knowledge of data ingestion and integration on cloud services such as AWS; Google Cloud; Azure etc. 

Skills/ Competencies Required

Technical Skills

• Strong expertise (9 or more out of 10) in at least one modern programming language, like Python, or Java.

• Clear end-to-end experience in designing, programming, and implementing large software systems.

• Passion and analytical abilities to solve complex problems Soft Skills.

• Always speaking your mind freely.

• Communicating ideas clearly in talking and writing, integrity to never copy or plagiarize intellectual property of others.

• Exercising discretion and independent judgment where needed in performing duties; not needing micro-management, maintaining high professional standards.

Academic Qualifications & Experience Required

Required Educational Qualification & Relevant Experience

• Bachelor’s or Master’s in Computer Science, Computer Engineering, or related discipline from a well-known institute.

• Minimum 7 - 10 years of work experience as a developer in an IT organization (preferably Analytics / Big Data/ Data Science / AI background.

Duck Creek Platform in general, agile/scrum, change orientation and effective communication :

• Responsible for development of complex configuration in Duck Creek application
• Work with Business and subject matter experts to gather and validate the requirements
• Work with development lead on designing solutions
• Provide guidance or mentorship to the team where applicable
• Provide inputs to testing scope and review artifacts
• Provide support to test events and support elevate activities
• Identify, escalate and mitigate challenges in delivery both from technical and functional stand point.
• Designs, develops, troubleshoots, debugs, and implements Duck Creek Rating & Policy to build new insurance products and lines of business that meet all business & technical requirements
• Integrates applications with backend databases, third party API's and other Data sources.
• Researches, tests, builds and coordinates the integration of new products and services per business requirements.

Job Description:

We are looking for a candidate with 5-8 years of experience in Agile methodologies like SCRUM, XP, Kanban, SAFe and fluid, along with in-depth knowledge of agile values, design thinking, customer value, product management, etc. with strong experience in Agile transformations from design to implementation.

Responsibilities:
- Preparing monthly project status updates and capital forecasts per established processes
- Disrupting and improving the way teams work by increasing organizational agility to produce dramatically better outcomes
- Preparing and conducting periodic project status reports to update teams and executive management regularly on progress, risks, and issues
- Understanding break down of backlog into tasks, defining effort (as complexity), and estimating initial remaining hours
- Designing an optimal system by meeting project requirements while maximizing characteristics such as scalability, security, reliability, durability, and cost-effectiveness
- Facilitating the process for building up multiple products parallel and doing continuous integration

- Focusing on customer values, coaching teams to embrace the right mindset in ways of working (cadence, ceremonies, tools), and on-boarding new teams with the setup of working processes

- Anticipating and identifying impediments (systematic, behavioral, etc.) and working with

the right team members to resolve them

- Monitoring the team's outcomes and dynamics while assisting them in improving team performance and agile maturity

Required Skills:
- Experience with Jira or any other Agile project management tool
- Good understanding of Agile development processes
- Strong working knowledge of technical engineering best practices including test-driven development, continuous integration, DevOps

- Good Documentation and Reporting Skills
- Good Analytical and Problem-solving skills

- Good Communication skills

- Strong Decision-making skills

Note: Certification in CSM, PSM or related field will be an added plus

Perks and Benefits 

Medical Insurance and other perks.