Campus Ambassador

Job Title : Lead – Monitoring

Experience : 8.5 to 14 Years

Location : Gurgaon, Sector 32 (Hybrid – 3 days office, 2 days WFH)

Work Mode : 5 Days Working

Department : Digital IT – Infrastructure & Services

Joining : Immediate to 15–20 days (Buyout option available)

Role Summary :

We are seeking a Lead – Monitoring professional to lead infrastructure, cloud (Azure/AWS), and synthetic monitoring initiatives.

The role demands deep expertise in observability tools, performance optimization, and proactive incident response, driving reliability across global systems.

This is a hands-on, non-admin role focused on engineering and automation, not infra administration.

Mandatory Skills :

Nagios, Microsoft SCOM, Site24x7, Azure/AWS cloud monitoring, performance analysis, incident response, Python/PowerShell scripting

Location Preference :

• Candidates from Delhi NCR preferred.
• Open to North India candidates willing to relocate to Gurgaon.
• Remote work is not available.

Key Responsibilities :

• Lead system performance monitoring using Nagios, Microsoft SCOM, Site24x7.
• Design and manage cloud & synthetic monitoring (Azure/AWS).
• Drive incident resolution and minimize downtimes.
• Build scalable, automated monitoring solutions (Python/PowerShell).
• Create and maintain dashboards, KPIs, reports.
• Collaborate across teams and lead monitoring practices.
• Mentor junior team members, ensuring knowledge sharing.

Good to Have :

• Certifications: ITIL Foundation, Microsoft Certified: Azure Administrator, Microsoft Certified: SCOM, CMP.
• Experience with cloud cost optimization, performance trend analysis.

Note :

• Admin-only profiles are not suitable.
• Strong Azure platform knowledge is essential.

1. Solid Databricks & pyspark experience 

2. Must have worked in projects dealing with data at terabyte scale

3. Must have knowledge of spark optimization techniques 

4. Must have experience setting up job pipelines in Databricks 

5. Basic knowledge of gcp and big query is required 

6. Understanding LLMs and vector db

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

1. Cultivate and maintain string relationships with exixting clients to understand their business needs and objectives,
2. Develop and implementeffective strategiesfor client acquisitionand market expansion

Required Skills - B2B sales, staff augmentation , client acquisition, IT staffing

SAP Basis / HANA 

• Solution Manager/FRUN Experience with detail knowledge of how SOLMAN system is integrated with Ticketing Tools. 
• Experience in Solution Manager Technical monitoring. 
• End to end monitoring for the sap system during the changes when the monitoring is not available or until the new one is in place 
• Manage the team to get the assigned task done on time adhering the SLA. 
• Align with different stakeholders to discuss the progress of multiple tasks. 
• SPOC of Alert management team. 
• Able to solve and coordinate RCA and support during critical system behaviour.
• Audit Experience. 
• Detailed Technical experience in SAP BASIS and HANA systems administrations. 
• Experience in setting up System Replications, High Availability and Disaster recovery. 
• Possess leadership qualities. 
• Proven track record of Client handling. 
• Knowledge of SAP HANA Enterprise Cloud is desirable. 
• Coach others recognize their strengths and encourage them to take ownership of their personal development. 
• Any Experience in SAP tools (SPC, LVM, etc.) will be advantage
• Ready to learn new technologies. 
• Should be ready to work in 24*7 shifts. 
• Any Experience ECS Managed Service Model would be added advantage

Responsibilities

- Translate designs and wireframes into high quality code

- Design, build, and maintain high performance, reusable, and reliable Java code

- Ensure the best possible performance, quality, and responsiveness of the application

- Identify and correct bottlenecks and fix bugs

- Help maintain code quality, organization, and automatization

Skills

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Ability to design applications around natural user interfaces, such as “touch”

- Knowledge of the open-source Android ecosystem and the libraries available for common

tasks

- Ability to understand business requirements and translate them into technical requirements

- Familiarity with cloud message APIs and push notifications

- A knack for benchmarking and optimization

- Understanding of Google’s Android design principles and interface guidelines

- Proficient understanding of code versioning tools, such as Git

Requirements:

• We are looking for young Dynamic who got a Flair for Marketing and Bidding.
• Good in communication skills and good emailing etiquette.
• Extensive experience in Cold Calling and Lead generation for International Markets such as US / UK / Europe.
• Should have an experience to bring IT services Projects.
• Excellent interpersonal, communication and presentation skills.
• Exceptionally skilled at forging long-term relationships.
• Ability to develop good relationships with current and potential clients.
• Excellent leadership and communication skills.
• Experience in project management and/or sales.
• Knowledge of productivity tools and software.
• High attention to detail and a focus on fact-based decision making.

Ganit Inc. is the fastest growing Data Science & AI company in Chennai.

Founded in 2017, by 3 industry experts who are alumnus of IITs/SPJIMR with each of them having 17+ years of experience in the field of analytics.

We are in the business of maximising Decision Making Power (DMP) for companies by providing solutions at the intersection of hypothesis based analytics, discovery based AI and IoT. Our solutions are a combination of customised services and functional product suite.

We primarily operate as a US-based start-up and have clients across US, Asia-Pacific, Middle-East and have offices in USA - New Jersey & India - Chennai.

Started with 3 people, the company is fast growing with 100+ employees

1. What do we expect from you

- Should posses minimum 2 years of experience of data analytics model development and deployment

- Skills relating to core Statistics & Mathematics.

- Huge interest in handling numbers

- Ability to understand all domains in businesses across various sectors

- Natural passion towards numbers, business, coding, visualisation

2. Necessary skill set:

- Proficient in R/Python, Advanced Excel, SQL

- Should have worked with Retail/FMCG/CPG projects solving analytical problems in Sales/Marketing/Supply Chain functions

- Very good understanding of algorithms, mathematical models, statistical techniques, data mining, like Regression models, Clustering/ Segmentation, time series forecasting, Decision trees/Random forest, etc.

- Ability to choose the right model for the right data and translate that into code in R, Python, VBA (Proven capabilities)

- Should have handled large datasets and with through understanding of SQL

- Ability to handle a team of Data Analysts

3. Good to have skill set:

- Microsoft PowerBI / Tableau / Qlik View / Spotfire

4. Job Responsibilities:

- Translate business requirements into technical requirements

- Data extraction, preparation and transformation

- Identify, develop and implement statistical techniques and algorithms that address business challenges and adds value to the organisation

- Create and implement data models

- Interact with clients for queries and delivery adoption

5. Screening Methodology

- Problem Solving round (Telephonic Conversation)

- Technical discussion round (Telephonic Conversation)

- Final fitment discussion (Video Round