Business Development - Consultative Sales

Job Description 

SN 

Required Information 

Details 

1 

Role 

Service Desk Lead 

2 

Required Technical Skill Set 

Excellent Communication skills.  

Team Management,  

Process Governance,  

Reporting,  

Shift & Resource Planning 

Desired Experience Range 

4-8 Yrs. 

Location of Requirement  

Noida 

Keywords 

IT Service Desk, IT Help Desk 

Desired Competencies (Technical/Behavioral Competency) 

Primary Skills 

1.Leadership & People Management - Proven ability to lead large 

teams, manage multiple services or 24/7 services, and build a 

high-performance culture. 

2.Strong knowledge of ITIL framework and service desk 

operations. 

3.Experience in managing IT support teams (minimum 5+ years, 

with at least 2 years in a lead role). 

4.Excellent leadership, communication, and problem-solving 

skills. 

5.Familiarity with ticketing tools (e.g., ServiceNow, Remedy). 

6.Ability to handle high-pressure situations and escalations 

effectively. 

Secondary Skills 

1.Previous ITSM / Incident management or Service desk 

experience managing cases and troubleshooting incidents 

2.Strong knowledge in capacity management, resource planning, 

reporting & analytics. 

Responsibilities:

• Lead the development team and ensure projects are completed smoothly and on schedule.
• Stay ahead of the game by finding and using new technologies to boost the business.
• Work hand in hand with the crore team to figure out their needs and keep our products on point with the market trends.
• Keep our products high quality, scalable and secure.
• Develop and maintain a detailed project plan to track progress and ensure that projects are completed on time and within budget.
• Brainstorm and plan the company's tech strategy with the CTO and other important leaders.
• Keep up to date with the latest tech trends and find new growth opportunities.
• Give the development team technical guidance and be a mentor to them.

Requirements:

• Bachelors or Masters's degree in Computer Science, Software Engineering or a related field.
• 8+ Years of experience leading software development teams with a track record of delivering complex products.
• Technical know-how and experience with the latest software development tech.
• Proven experience in identifying and implementing new technologies to drive business results.
• Experience handling challenges and taking advantage of the opportunities that come with working in a startup environment.
• Ace leadership, communication and teamwork skills.
• Self-starter with loads of drive and a desire to make things happen.
• Understand the Mobile development Landscape, especially Android and IOS.
• Hands-on experience with API-based development.

Role Description

This is a full-time on-site role for a SAP Advanced Business Application Programming (ABAP) Consultant. The ABAP Consultant will be responsible for day-to-day tasks related to SAP implementation, support, and enhancement. The role will involve working with ALV Reports, User Exits, BAPI, IDoc, and Object-Oriented Programming (OOP). The ABAP Consultant will collaborate with a team of experienced professionals to provide the best solutions for clients' business needs.

Experience:

Relevant Experience of 5 - 8 years in SAP ABAP is required.

Qualifications

• Hands-on experience with ALV Reports, User Exits, BAPI, IDoc, and Object-Oriented Programming (OOP)
• Strong understanding of SAP implementation, support, and enhancement processes
• Ability to analyze complex business requirements and translate them into technical solutions
• Excellent problem-solving and debugging skills
• Good communication and interpersonal skills
• Relevant SAP certifications and additional technical skills (e.g., SAP Fiori development, SAP HANA)
• Bachelor's degree in Computer Science, Information Technology, or related field
• Prior experience in IT service industry or SAP consulting is a plus

• Inventory Analyst (Req 1) 

Must have skills: 

Should have experience as End user in SCM 

Expertise in Supply Chain Management (SCM) Oracle preferred  

Experience in Inventory Management 

Should have knowledge on Warehouse Managemnet 

• As an Inventory Analyst at Viasat, you will coordinate and route the flow of material between contract manufacturers and distribution centers in North America, Europe, and Asia.  
• You will expedite parts to remedy any shortage problems.  

• You will perform purchase order receipts, create travelers, and maintain records of material flow.  
• Updating logs, databases, maintaining files, project reports, specifications, product information, and documentation.  
• Preparing processes and status reports, assigning and monitoring documents/databases, and reviewing documents/databases for accuracy and completeness.  
• Your ability to clearly communicate and build rapport with internal customers and key suppliers will be an essential skill in this role.  
• You will be responsible for incoming and outgoing material flows primarily supporting engineering activities.  

• Monitor the flow of material and parts between various suppliers and internal departments to meet tight schedules. 

“The only way to do great work is to love what you do”. Are you someone who embraces challenges or is interested to do something out of the box? Fission Labs leverages cutting-edge technologies to foster innovation and provides scalable solutions to identify customers’ core business needs. We manage end-to-end product development by optimizing new technologies such as AI, ML, Salesforce, Bigdata, Cloud and so on. We provide scalable solutions to some of the best Silicon Valley start-ups and enterprises.

Work Location-Hyderabad-Shift timing 4 PM to 1 AM IST with attractive shift allowances

Roles and responsibilities:

• Responsible for the development of Salesforce.com solutions within the scope of Business Applications projects and enhancements
• Apply best practices and technical/business experience to Salesforce solutions, including design trade-offs and communication of design decisions
• Work with backend systems, integration, and data warehouse team members to implement integrated data and process flows. Analyze and recommend improvements to existing data and process flows.
• Support Salesforce.com system administrators as necessary to set up fields, profiles, roles, security, and other configurations
• Responsible for source code management including check-in, code merges, and branch management, using tools such as Git and Jenkins

             Educational Qualifications

• E / B.Tech / M.E / M.Tech / M.S / MCA graduate (preferably from a reputed college or University) with minimum 3-7 Years of experience in Salesforce development with a Product based company (Preferably Cloud or Mobile based)

              Technical Attributes

• 4-9 years of experience in developing large-scale solutions on the Force.com platform. At least two large enterprise Salesforce implementation projects involving multiple releases, change management processes, and/or multi-locale deployment.
• Experience in Lightning Framework, Apex, Visual Force, Triggers and Patterns and must have completed 2 salesforce certifications.
• Experience in LWC is a must.
• Must have experience in CI/CD and provide inputs for integrating Salesforce with other cloud and noncloud solutions. 
• Expertise in Sales Cloud or Service Cloud or Community cloud is mandatory
• Experience in translating business requirements into working solutions using a combination of Salesforce.com configuration and custom development approaches
• Expertise in building customer-facing, web-based user interfaces for customer and partner communities, with an understanding of HTML/XHTML, XML, Java, JavaScript, CSS, AJAX, SQL, SOAP based or RESTful web services

• Design, develop and manage data on various open-source SQL databases
• End-to-end performance tuning of Oracle, MariaDB, MySQL, PostgreSQL, and Aurora against very large data sets
• Database cluster connectivity and security
• Conduct database training
• Software installation and configuration
• Database patching and upgrading
• Using monitoring and management tools
• Troubleshoot various issues with other dba’s/developers
• Point of Contact for Vendor escalation
• Point of Contact for professional service to Customers
• Cross-platform migration from Oracle to MySQL/MariaDB/PostgreSQL/Aurora
• Support the creation, maintenance, and implementation of procedures regarding how problems are identified, received, documented, distributed, and corrected
• Ensures project documentation is complete, current, and stored appropriately
• Manages day-to-day project and scope changes
• Communicate and coordinate database changes, backups, and downtime to users
• Identifies potential security issues and recommend strategies to ensure database security
• Research and evaluate new technologies
• Proactively monitor systems for optimum performance and capacity constraints
• Establish standards and best practices for SQL
• Interact with and coach developers in SQL scripting
• Perform database backup and recovery
• Provides 24x7 support for enterprise database systems

• Must provide mentoring and training to other staff members
• Write procedural documentation including requirements for databases
• Develop and coordinate knowledge transfer
• Establishes enterprise-wide uniform infrastructure, including supporting defined departmental content processes and creating guidelines for content deployment
• Interacts with business units to gather, define, and organize the delivery of business solutions Data
• Modeling, design & implementation based on established standards
• Automate manual tasks

• Candidate with a college degree and relevant work experience
• 7+ years of hands-on DBA experience with Oracle, MySQL, MariaDB, and PostgreSQL and supporting tools
• Strong experience with Linux is required, including command-line editors, scripting (shell, Python, Perl, etc.)
• Experience in database performance tuning and strong SQL tuning skills
• Experience in database and cross-platform upgrades required Experience in all aspects of the software development lifecycle including requirements gathering, design, coding, testing and production support
• Must be familiar with RDBMS concepts, practices, and procedures
• Must have knowledge of network connectivity
• Extensive experience with Export/Import, Backup and Recovery
• Extensive experience with Database Replication Master/Slave, Master/Master (BDR)
• Extensive experience with MySQL (MariaDB, Percona) Galera cluster
• Experience with MaxScale
• Proficient in SQL Language
• Knowledge of ServiceNow, or similar Ticket Management Software
• Knowledge of SAN infrastructure including HP and NetApp
• Ability to work on projects at a time
• Knowledge of middle-tier application servers
• Strong troubleshooting and problem resolution skills
• Good knowledge of Data Modeling
• Knowledge of XML and JDBC

• Experience of NoSQL databases (Cassandra, Oracle NoSQL, MongoDB) is a plus
• Certifications on MySQL, PostgreSQL, and Aurora

Desired candidates must have 3-7 years of experience as NodeJs Developer.

If the candidate cannot relocate to Gurgaon, we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus