Business Development - Consultative Sales

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

• Our Crunchbase Profile: https://www.crunchbase.com/organization/phyllo" target="_blank">https://www.crunchbase.com/organization/phyllo
• Our coverage by cryptechie, a popular US blog on technology and web3: https://www.cryptechie.com/p/creatoreconomy" target="_blank">https://www.cryptechie.com/p/creatoreconomy

• Running Outreach Campaigns to acquire new leads and qualify them.
• Discover and hunt new target prospects.
• Facilitating product demonstrations and technical audits.

• Research and identify new business prospects; identify trends in the creator economy to discover new developers building for creators.
• Identify ways of connecting with these prospects to discuss business opportunities.
• Understand clients’ needs and consult and present them with relevant solutions. Demonstrate Phyllo’s capabilities relevant to them.
• Manage the CRM and log deal data accordingly.
• Attend and participate in weekly sales team meetings.
• Attend and participate in product development and strategy meetings, presenting input from the field and acting as the “voice of the customer.”

• 1-3 years of B2B SaaS or Developer Tool Sales experience
• Sales experience in an early stage startup
• Strong communication and interpersonal skills.
• Willingness to build a career in sales

• Work from home or your preferred location today, tomorrow, and forever.
• A work culture that helps you innovate and evolve continuously. Freedom from old school thinking.
• Choose to work in the hours you feel the most productive.
• We don't count your leaves. Take leaves as and when you require and have a healthy work-life balance for yourself.

Job Description:

1. Design, implement and deliver custom solutions using the existing robotics framework.
2. Debug issues, do root-cause analysis and apply fixes.
3. Design and implement tools to facilitate application development and testing.
4. Participate in architectural improvements.
5. Work with team members in deployment and field testing.

Requirements:

1. Bachelor Degree / Masters in Engineering (ECE or CSE preferred)
2. Work experience of 10+ years in software programming.
3. Proficiency in Python programming for Linux based systems.
4. Full understanding of software engineering.
5. Basic Knowledge of Robot Operating System(ROS) is a plus.
6. Good understanding of the algorithms and control loops.
7. Working knowledge of Git: creating, merging branches, cherry-picking commits, examining the diff between two hashes. Advanced Git usage is a plus.
8. Knowledge of video streaming from edge devices is a plus.
9. Thrive in a fast-paced environment and have the ability to own the project’s tasks end-to-end with minimum hand-holding
10. Learn and adapt new technologies & skills. Work on projects independently with timely delivery & defect free approach.

• Experience in developing and validating diagnostics (UDS Protocol)
• Excellent knowledge of UDS Protocol (ISO 14229)
• Expertise in VBA / C# or Python Scripting
• Experience with Vector Toolchain - Candela Studio, CANoe + DIVA, CANape
• Experience in handling various Automotive diagnostic – Flashing, parameter changes, etc.
• Preferred experience in Matlab / Simulink
• Preferred experience ECU SW Development and architecture
• Fair communication interpersonal skills.
• Interpersonal skills.
• Good to have ISTQB certification

Future Analytica is looking for a driven, results-oriented Sales director with experience in the SAAS business. This sales director is expected to lead a team of sales executives covering English speaking markets and manage the revenue and market penetration goals. The Sales Director will be responsible to hire, develop, and lead a team of high-performance individual contributors to scale our presence globally.

Duties And Responsibilities

• Develop, analyzes and implements sales strategy across key accounts to attain company strategic objectives
• Own and hit annual sales targets within enterprises accounts
• Partner with customers to understand their business needs and objectives
• Build and maintain strong, long-lasting customer relationships
• Effectively communicate the value proposition through proposals and presentations
• Support marketing by attending trade shows, conferences and other marketing events
• Oversees a team of individual contributors to meet or exceed customer acquisition and retention goals.
• Owns strategic plan, quarterly revenue forecast, territory design, and resource planning for sales of products in all stages of the lifecycle
• Develops team talent and pipeline includes attracting, identifying, developing, rewarding, managing, and coaching includes methodologies, consultative techniques, negotiation, and ABM strategy & tactics.
• Identifies solutions for process and product improvement to increase revenue, profitability, and customer experience.

Ideal Qualifications

• MBA degree and 10+ years with direct Mid-Market or Enterprise Software selling and management experience.
• 5+ years managing individual contributors selling B2B SaaS software
• Experience selling analytics, data, databases, predictive modelling, or business intelligence software in the US and UK.
• Experience selling in core AI industries including Financial Services, Healthcare, Retail, Insurance, and Manufacturing.
• Strong analytical, creative, and critical thinking skills to deliver solutions for both internal operations and customers.
• Proven results with both early-stage and market-proven software products
• Experience negotiating large contracts, including working with internal partners (legal, product, management) and external partners (channel, technology, etc.)
• Excellent verbal and written communication and presentation skills.
• Genuine flexibility and temperament to succeed in a high-energy, fast-growing startup.

About The Company

AI is the next big revolution for the World. Our technology enables AI for the future. Future analytica is an AI-SAAS platform that enables 10x acceleration and democratization to the entire data science journey. The company is well funded and has a team with decades of operational experience and best practice that can be shared with our clients. We are looking for top talent to help us continue our growth — and grow with us!

Frequently Asked Questions:

Why work for us?

It would be a Challenging, grounds up a promising circumstance for you. You get an opportunity to chip away at AI/Data analytics alongside stunning specialists with strongly backed up funding.

Since the organization is as yet in the beginning phases, you will see the total lifecycle of the start-up from getting the underlying clients to raising funding rounds. If you stick it out, you will experience extraordinary career growth.

What is the leadership team at FutureAnalytica and who are backing you?

Started by two young entrepreneurs, AI enthusiasts and have a solid experience in data science and analytics.

Dhiraj.K- Founder & CEO

Mridu Andotra-Co-Founder

Are you okay with remote employment?

Yes, but only in the India or U.S due to time zone convenience. Sometime in 2022, we may get back to offices and prefer working together.

Have you raised any money?

Yes, we raised seed funding by foreign investors

What is work/life balance like at your company?

As an early-stage startup, we wouldn’t want to hide this reality to prospective candidates: raw hours make a big difference in the impact we can make right now. This won’t always be the case, but it is at present.

So, often we find ourselves working later in the evening, on rare occasions a weekend, but it’s mostly driven by personal ambition. We don’t have any expectations of anyone to do so.

However, we love our employees to work flexible with an open-door policy where any employee can reach founders directly.

Our cultural values are...

Customer First: You put the best interest of customers first. It means doing the right thing for the customer even when none (the customer, your manager) is watching.

Innovation: Be an out of the box thinker

Love of Learning: Be curious to learn and implement

Impact: You accomplish an amazing amount of work

Ownership Taker: You take ownership of your goals and don’t blame others for lack of success and be a problem solver.

Authentic and Honest: You are quick to admit mistakes, learn from it. Always assume everyone is working with the best intention. No behind-the-door criticism.

Pro-active- Do it before someone come to ask for it.

Co-operative- Finally gel well with the team.

So, if you think you’re a right fit and ready to take the challenge why late write to us and our People and Culture department will come in touch with you to discuss further.

We, Chilton Refrigeration Pvt Ltd, are an innovation focused refrigeration-based manufacturing company based at Kochi, Kerala. Chilton has 6 patents to its credit and has started the second manufacturing base in Gujarat, Ahmedabad. Recently, we have launched our newest patented product-Hot water Air Conditioner.

We are growing aggressively in the states of Gujarat, Maharashtra, Andhra Pradesh, Telangana, Tamil Nadu and Karnataka and are looking for Sales Engineer who can support us and be the driving force in our sales and customer relations. Apart from this, you get the opportunity for career growth within company.

Key responsibilities: 

• Identify market opportunities to generate new business with a willingness to travel on daily basis
• Conduct professional presentations and seminars for client
• Prepare and present winning technical and pricing proposals coordinating with technical team
• Achieve sales revenue and gross margin to meet with monthly and yearly targets
• Do customer follow-ups and close customer complaints in short period
• Provide technical advice in product design and system integration solution independently
• Provide inputs to Manager on lost customer analysis on weekly/ monthly basis.
• Provide regular reports to reporting manager though designated apps
• Payment / Relevant documents collection / recovery, commercial closing of orders independently

Who can apply?

To be successful in this role, you must have a proven ability selling industrial products to industries like Pharma , Food and Beverages , Plastic etc . A strong technical understanding of products and their application to facilities is critical.

Must be willing to travel PAN India

Must have a Bachelor’s degree BE / B.Tech or equivalent in Electrical or Mechanical Engineering

Job Responsibilities:
• Design test plans, procedures, scenarios, and scripts to accurately assess new products or software updates according to customer requirements and company policies.
• Develop testing protocol for various aspects, such as usability, database impact, error and bug finding, regression testing, and implementation scenarios.
• Identify, analyse and create detailed records of problems that appear during testing, such as software defects, bugs, functionality issues, and output errors, and work directly with software developers to find solutions and develop retesting procedures.
• Track problems, resolutions, and bug fixes throughout testing and create a comprehensive database of defects and successful mitigation techniques.
• Create detailed, step-by-step documentation of test procedures for each phase or project as needed to ensure replicability, compliance with standards, and growth of company knowledge base.
• Provide frequent feedback to developers, including recommendations for improvements, evaluation of problems, potential solutions, and discussion of further test requirements.
• Design and implement automated testing tools when possible, and update tools as needed to ensure currency and accuracy.


Job Skills Required
• Experience in Automated and Manual QA Processes (Bug tacking/reporting, root-cause analysis, documentation...)
• Experience with Java, Git Source control, Selenium, Appium
• Experience with Web and Mobile testing frameworks/tools such as selenium, appium and selendroid on native and hybrid Android apps.
• Experience with designing and developing web and mobile test automation solutions on a framework level from scratch
• Experience with build tools, test harness and reporting tools such as Maven, Gradle, TestNG, JUnit, Extent report, Allure report
• Experience with debugging, troubleshooting android apps.
Familiarity with CICD pipeline will be an added advantage with the tools such as Travis CI, Circle CI


• Excellent time-management skills and commitment to meet deadlines.

Qualifications Required:
• Bachelor’s degree in engineering, information technology, computer science, or similar field
• Minimum 3 years of relevant work experience