Business Development - Consultative Sales

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

Key Responsibilities:

• Design and implement scalable server-side solutions using Java.
• Write optimized front-end code using HTML, CSS, and Javascript
• Write unit, automation, and integration tests
• Implement quality application logging for operational monitoring at scale
• Investigate, debug and resolve production site issues
• Work with co-located teammates to deliver on common goals

TECHNICAL & FUNCTIONAL REQUIREMENTS:

• Professional experience in enterprise Java software development using Spring MVC frameworks, RESTful APIs, and SOA
• Proficiency in HTML/CSS/JavaScript/jQuery
• Experience with Docker, Kubernetes, and microservices
• Experience with Selenium for UI automated tests written in Cucumber or Scala will be a plus
• Working knowledge of design patterns and CI/CD principles
• First class communication skills in written and verbal form
• Outstanding problem-solving skills
• A commitment to producing high-quality code with an attention to detail
• Dedication and a self-motivated desire to learn
• A collaborative, team-orientated attitude
• Experience working in the Cloud (AWS)
• API development experience
• Exposure to monitoring tools such as ELK, Splunk

This is a full-time on-site role for a Project Architect. The Project Architect will be responsible for managing projects.The Project Architect will contribute to the design and development of architectural projects, collaborate with internal teams and external stakeholders, and ensure projects are executed efficiently and effectively.

• QualificationsStrong background in Architecture and Project Management
• Excellent organizational and leadership skills
• Ability to effectively communicate and collaborate with multidisciplinary teams
• In-depth knowledge of construction and building codes
• Detail-oriented with a strong focus on quality and accuracy
• Experience in the interior design industry is a plus
• Bachelor's or Master's degree in Architecture or related field

What You Will Be Doing:

• Create highly responsive B2C web-app using a wide range of open source frontend and backend technology.
• Create single page applications using a wide range of javascript & cutting edge libraries/frameworks.
• Responsible for the full lifecycle of a project, including development, unit testing, system testing and change management.
• Research technical issues and provides recommendations to enhance JavaScript products.
• Manage/Lead a team of 10+ javascript fullstack developers to handle a wide range of projects across different products.
• Code reviews, Overall project estimations, Estimation reviews, Project planning.
• Interact with stakeholders for the development requirements gathering.
• Layout a technical career growth plan for the team members.
• Working with multiple projects.

 What we are looking for:

• Bachelor’s degree in Computer Science or equivalent preferably from IIT,NIT & other premier institutes.
• Rockstar Javascript developer, who appreciates the intricacies of JS as well as passionate to follow new trends in JS.
• Experience with product companies.
• 9-12 yrs of software development on advanced JavaScript stack (Native Javascript, Asynchronous Request Handling, AJAX, HTML5, CSS3, etc).
• 2-4 yrs of experience in leading and mentoring a team. 
• In-depth knowledge in ReactJS & NodeJS
• Proficiency in any other modern web frameworks will be a plus.
• A solid knowledge of advanced data structures & algorithms.
• Proficient in Computer Science fundamentals & object-oriented design.
• Solid understanding of cross-browser compatibility issues and ways to tackle those.
• Must possess a track record of building Single Page responsive UI.
• Experience with Databases such as NoSQL and any RDBMS will be a plus.
• Experience with transport protocols such as TCP, HTTP & WebSocket.
• Expressing and appreciating design patterns is a real addition.
• Critical of coding practices and development methodologies.

.

• Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF.
• Proficiency in.NET Framework & NET Technology preferred (C#) is necessary.
• Knowledge and working experience in MS SQL2008,2012,2014
• Good understanding of object-oriented programming (OOPs).
• Expertise in designing and working with MVC architecture is necessary.
• JQuery, AJAX, Bootstrap, Web API
• Knowledge of security implications of web applications and have experience designing secure
  web applications.
• Ability to document all development related activities.
• Provide support for all Technical requirements to include problem identification, reporting, analysis and resolution.
• To work independently on Entire Architecture Design.
• Priority will be given having Experience in third Party Integration.
• Proficient understanding of code versioning tools such as Git / Mercurial / SVN
• Azure certification(s) of any kind.
  
  

DESIRED PROFILE

• She/he should be enthusiastic in the job role and a good team player.
• Self-motivated with a passion to code and willing to meet aggressive timelines.
• Strong Logical ability thinking skills to meet Client Requirements in specified time.

Job brief

We are looking for a Full Stack Developer to produce scalable software solutions. Youll be part of a cross-functional team thats responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

• Work with development team and product managers to ideate software solutions.
• Design client-side and server-side architecture.
• Build the front-end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design in mind.
• Write technical documentation.

Requirements

• B.E./B.Tech. in Computer Science or a degree in Computer Science background.
• Experience as a Full Stack Developer or similar role (1-2 years)
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, jQuery)
• Knowledge of back-end languages and JavaScript frameworks (e.g. React and Node.js)
• Familiarity with MongoDB, web servers, and UI/UX design.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Organizational skills.
• An analytical mind.
• Knowledge of Cloud Platforms like AWS or GCP.

Who We Are

We build innovative technology everyday!

Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch is in the business of extracting valuable insights by applying artificial intelligence and deep learning and delivering them to chief decision makers. We believe in zero human touch and building systems to augment human intelligence. We do this by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real time inputs.

Each day at Crediwatch is about striving for transparent insights, analysis and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

For more information, please visit www.crediwatch.com

The Role Expectation

We are seeking a Technical Project Manager who is passionate about building technology that solves Credit problems and creating experiences that are elegant and effective. You will own, drive and create world-class user experiences throughout the lifecycle. You will serve as a product owner within an agile, cross-functional team of operations and engineers to work on the most impactful features. You are user-centric, continuously demonstrate strategic & analytical abilities, and are laser focused on executing at speed. In this role, you will partner with diverse cross-functional teams to lead, execute, monitor, and deliver results. You must have the ability to succeed in a fast-paced environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way.

Responsibilities

• Understand CW'S strategic position to deliver features
• Drive product development to build end to end solutions with a team of engineers and designers.
• Serve as a product owner and work with the Product managers to write user stories, prioritize the product backlog, and work closely with engineers to deliver a good product
• Work with UX to analyze current user experiences to define friction points and create seamless and effortless experiences
• Develop a product roadmap and work with cross-functional teams (business, operations, development, UX, analytics) to execute on the roadmap
• Track the task and utilization of the engineers on the team
• Work with the Architect to ensure that a high performance and highly scalable system is engineered
• Apply analytics to evaluate launch outcomes and ongoing platform performance to help build best in class experiences.
• Ensure that best practices and standards are inculcated and ownership is properly delegated within the team
• Bring in the best Agile practices and ensure code quality and code coverage

You Have:

• Bachelor's degree in engineering preferably CS or related discipline
• 5+ of experience in SaaS based product development for the web as well as mobile devices with experience on applications using Python, React and NoSQL, SQL, Search technologies, etc.
• 3+ of technical project management driving end to end implementation from defining user stories to testing and deployment of features
• Strong ability to translate product needs to technology and understand technology.
• Detail-oriented, unfazed by technical detail, committed to flawless execution
• Ability to think out of the box to solve problems
• Ability to participate in technical discussions and help make technical trade-offs
• Excellent verbal and written communication skills; clarity of thought; Team player; ability to interface and build relations at all levels

Good to Have:

• Experience developing customer facing products, technologies and platforms
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
• Strong technical leadership, project management, analytical problem solving, and troubleshooting skills
• Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups

You Believe-in & will align with our Business Objectives

• Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.
• Breakthrough Simplicity - An innovative approach to make everything simpler
• Diving Deep -Technique used to arrive at a solution-based approach to problem solving and idea creation
• Drive for Results - Focus on end result of any task
• Encourage and Improve - Encouraging and promoting teamwork and focus on continuous self-development at every stage.
• Be Ethical and Respectful - Willingness to do the right thing – even if it is hard; courteousness and being focused on the best in others.

You Will Enjoy

Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee and health drinks round the clock, lunch buffets, PS4 and Foosball breaks and a stocked kitchen.

We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun-side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch!