Business Development Associate

Technical Skill Set:

1. ASP. NET Development – Strong expertise in C#, ASP.NET, WPF, and solid understanding of SOLID principles, API development, and databases.

2. Cloud Technologies – Hands-on experience with AWS, Azure, or Google Cloud.

3. Software Development & Architecture – Proficiency in SDLC, Agile, Scrum, and DevOps frameworks.

4. Project Planning & Management – Experience in task allocation, tracking, estimations, and deliverables management.

5. Repository & Version Control – Familiarity with Git, SVN, or similar tools, along with basic networking concepts.

6. Product Lifecycle Management – Knowledge of requirement analysis, documentation, testing, and release management.

7. Project Planning Tools – Experience with tools like Microsoft Project Plan, JIRA, Redmine, or HP ALM/Quality Centre.

Leadership & Soft Skills:

1. Team Leadership – Ability to guide, mentor, and manage a team while ensuring high-quality deliverables within tight deadlines.

2. Client Engagement & Requirement Gathering – Skilled in collaborating with stakeholders to enhance and refine project requirements.

3. Strong Communication & Problem-Solving – Effective at handling challenges, making decisions, and ensuring smooth project execution.

Lead Java Developer for Chennai based Product Company

About the Role

We are looking for a highly experienced Lead Java Developer with 8 to 15 years of expertise in Java development, AWS cloud infrastructure management and product development for 3 products. There is a clear path to leadership role within the organization. If you are not from Chennai, you should be willing to relocate to Chennai.

The ideal candidate will have a strong technical background with hands-on experience in Java, Spring Boot, and AWS or other cloud infrastructure management. This role requires a strategic thinker who can drive product vision, align cross-functional teams, and ensure the successful execution of cloud-based solutions, while providing the necessary support to the team in planning, coordination, and execution of various projects, ensuring they are completed on time, within scope, and within budget.

Key Responsibilities

• Manage product road map ensuring alignment with business goals.
• Collaborate with engineering teams, and the stakeholders to design & develop scalable cloud solutions.
• Lead product development lifecycle, from ideation to deployment and iteration.
• Stay updated with industry trends and emerging technologies to drive innovation.
• Develop technical documentation, user guides, and best practices for cloud infrastructure management.
• Ensure compliance with security, governance, and best practices in cloud deployments.
• Act as a liaison between business and technical teams to balance priorities and manage expectations.
• Conduct research on technical solutions and present findings to the project team.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• At least 8 to 10 years of experience in product management, & handling multiple projects simultaneously.
• More than 5 years of hands-on experience in Java, Spring Boot & related technologies.
• Strong technical background with hands-on experience in AWS OR Azure, OR Google Cloud Platform.
• Knowledge of cloud infrastructure, networking, security, and scalability best practices.
• Experience with CI/CD pipelines and DevOps practices.
• Experience working with google play store, app store, setting up app store accounts and handling deployments.
• Experience identifying, studying documentation and integrating with third parties for various needs such as identity verification, SMS integration and many such requirements.
• Proven ability to define product strategy and execute on complex technical roadmaps.
• Excellent communication skills, with the ability to translate business requirements to user stories.
• Experience working in Agile/Scrum methodologies.
• Strong problem-solving skills and the ability to work in a fast-paced environment.

Preferred Qualifications

• Familiarity with monitoring and logging tools such as AWS CloudWatch, or ELK stack.
• Familiarity and experience with React Native architecture and libraries.
• Prior experience in a SaaS, PaaS, or cloud-native environment.
• Certifications such as AWS Certified Solutions Architect, Certified Kubernetes Administrator (CKA), or PMP.

Remuneration

• Base Salary + Annual Performance Bonus (tied to KPIs, roadmap execution, team performance, delivery milestones)
• Equity/ESOPs - After 1st year of employment, Vesting: 4 years with 1-year cliff

Benefits

• Work-Life Balance & Paid time off
• Flexible working hours
• Work-from-home allowance (1–2 days a week or for emergencies)
• Company sponsored team offsites / retreats

The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.

Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.

Experience: 5 years

No. of Positions: 2

Job Type: Full-time

Benefits: Health Insurance

Work Days: Monday to Friday

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

This profile will include the following responsibilities:

- Develop Parsers for XML and JSON Data sources/feeds

- Write Automation Scripts for product development

- Build API Integrations for 3^rd Party product integration

- Perform Data Analysis

- Research on Machine learning algorithms

- Understand AWS cloud architecture and work with 3 party vendors for deployments

• Over 2 years of Dynamics NAV consultancy experience/ Minimum 1 Yr experience in Business Central
• Strong understanding of Microsoft Dynamics NAV 2009/2013/2015/2016
• Undertake the design, coding, testing, releasing the code, and NAV / Dynamics 365 Business Central support
• Proficient in RDLC Report Development & SQL Server Database
• Experience working on the technical side of Dynamics NAV / Dynamics 365 Business Central
• Should be fluent and conversant with (A/L, C/AL & C/Side) Programming and ability to do developments independently
• Experience in working on full life cycle implementations across multiple versions of Dynamics NAV
• Excellent understanding and knowledge of core Microsoft Dynamics NAV modules
• Manage resources and deliver project tasks, both external and internal. 
• Communicate and document system specifications for clients and team members. 
• Manage multiple developments and project initiatives at one time, while effectively communicating utilization, roadblocks, and progress to technical leadership and prioritizing based on feedback.
• Strong understanding of Microsoft Dynamics NAV/BC and its modules.
• Strong analytical skills with an ability to diagnose problems quickly and recommend solutions
• Excellent time management skills and ability to meet deadlines and work under pressure

• Develop scalable, secured, and efficient backend for the website, mobile app, and browser extension.
• Integration of user-facing elements developed by front-end developers
• Solve complex performance problems and architectural challenges
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across related applications
• API development for mobile app, browser extension, web
• Design and maintain a database
• Develop components of the database such as storage, queries, and triggers
• Create reusable, effective, and scalable PHP code
• Implement security and data protection measures
• Integration of payment gateway, third-party services via API
• Source code management using bit bucket/git
• Using/creating packages for reusability across the products
• Integration of multiple data sources and databases into one system

We are building a global content marketplace that brings companies and content

creators together to scale up content creation processes across 50+ content verticals and 150+ industries. Over the past 2.5 years, we’ve worked with companies like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Paisabazaar, IndiGo Airlines, Apollo Hospitals, Infoedge, Times Group, Digit, BookMyShow, UpGrad, Yulu, YourStory, and 350+ other brands.
Our mission is to become the world’s largest content creation and distribution platform for all kinds of content creators and brands.

Our Team

We are a 25+ member company and is scaling up rapidly in both team size and our ambition.

If we were to define the kind of people and the culture we have, it would be -

a) Individuals with an Extreme Sense of Passion About Work

b) Individuals with Strong Customer and Creator Obsession

c) Individuals with Extraordinary Hustle, Perseverance & Ambition

We are on the lookout for individuals who are always open to going the extra mile and thrive in a fast-paced environment. We are strong believers in building a great, enduring

a company that can outlast its builders and create a massive impact on the lives of our

employees, creators, and customers alike.

Our Investors

We are fortunate to be backed by some of the industry’s most prolific angel investors - Kunal Bahl and Rohit Bansal (Snapdeal founders), YourStory Media. (Shradha Sharma); Dr. Saurabh Srivastava, Co-founder of IAN and NASSCOM; Slideshare co-founder Amit Ranjan; Indifi's Co-founder and CEO Alok Mittal; Sidharth Rao, Chairman of Dentsu Webchutney; Ritesh Malik, Co-founder and CEO of Innov8; Sanjay Tripathy, former CMO, HDFC Life, and CEO of Agilio Labs; Manan Maheshwari, Co-founder of WYSH; and Hemanshu Jain, Co-founder of Diabeto.
Backed by Lightspeed Venture Partners