Reporting Analyst

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

About GoComet (www.gocomet.com):

GoComet is the world's leading AI Powered Transportation Visibility solution, revolutionizing the Supply Chain and Logistics industry. In just 5 years, we've partnered with over 500 Global Brands, including 7 Fortune 500 companies like John Deere, Unilever, and Koch Industries. At GoComet, we're not just changing logistics; we're shaping the future of global commerce.

Job Description:

We are seeking an experienced and dynamic Account Executive to drive sales in either the US or South East Asia region. As an integral part of our sales team, you will be responsible for expanding our customer base in the specified market, focusing on mid-market and enterprise segments. This role reports directly to the Global Head of Sales and Co-Founder.

Must-Haves:

●     Tech Sales Experience: Proven track record in tech sales within the Supply Chain & Logistics industry, preferably with experience in selling SaaS solutions.

●     International Market Experience: Demonstrated success in sales within international markets, specifically in APMEA or the Americas.

●     Territory Planning & Pipeline Building: Strong understanding and experience in territory planning and pipeline building, particularly in the mid-market and enterprise customer segments.

●     Outbound Pipeline Generation: Ability to effectively generate outbound pipeline through various channels and strategies.

Good to Have:

●     Startup Experience: Previous experience working in a startup environment, with a demonstrated ability to thrive in a fast-paced, agile setting.

●     Market Entry Experience: Experience in launching products or services into new markets, including market research, strategy development, and execution.

We Offer:

●     Flat Structure: Work closely with the Global Head of Sales and Co-Founder in a flat organizational structure, enabling direct communication and rapid decision-making.

●     Flexible Working Hours: Enjoy the flexibility to manage your work schedule according to your productivity and personal commitments.

●     Market Compensation: Competitive salary package with performance-based incentives and opportunities for career growth.

●     Dedicated Lead Gen and SDR Support: Access to dedicated lead generation and sales development resources to help you build and nurture your pipeline effectively.

●     Travel Opportunities: Travel to multiple markets for business development purposes, gaining exposure to diverse cultures and business landscapes.

How to Apply:

If you are passionate about driving sales, thrive in a dynamic environment, and meet the qualifications outlined above, we encourage you to apply by sending your resume and a cover letter highlighting your relevant experience to [HR Email Address]. Please include "Account Executive - Sales (US/South East Asia)" in the subject line of your email.

Join us in revolutionizing the supply chain and logistics industry!

About the Role:

We are seeking a skilled Business Analyst to join our IT team. As a Business Analyst, you will be responsible for bridging the gap between business needs and technology solutions. You will work closely with stakeholders, developers, and project managers to ensure that requirements are gathered, analyzed, and implemented in alignment with the company’s business objectives. This role demands strong analytical, problem-solving, and communication skills, along with a solid understanding of IT systems.

Key Responsibilities:

1. Requirement Gathering & Analysis:

• Engage with stakeholders to understand business needs and translate them into detailed functional and technical specifications.
• Conduct interviews, workshops, and research to gather business and technical requirements.
• Collaborate with cross-functional teams, including developers, project managers, and UX designers, to ensure project goals align with business objectives.

1. Documentation & Communication:

• Create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Prepare user stories, use cases, and process flow diagrams.
• Communicate technical concepts to non-technical stakeholders, ensuring clarity and understanding.

1. System Modeling & Design:

• Utilize modeling tools (such as UML or BPMN) to create workflow diagrams and system architecture.
• Create wireframes and prototypes to visualize the functionality and design of new systems or enhancements.
• Identify process improvement opportunities and recommend solutions.

1. Data Analysis & Reporting:

• Analyze data to identify trends, forecast outcomes, and provide actionable insights to stakeholders.
• Work with SQL databases to query data and assist in reporting.
• Create data visualizations and dashboards using tools like Power BI or Tableau.

1. Project Support & Coordination:

• Work closely with the development team throughout the Agile development lifecycle, ensuring that requirements are implemented effectively.
• Assist in managing sprints, user acceptance testing (UAT), and quality assurance processes.
• Provide post-implementation support and address any issues that arise after system go-live.

1. Stakeholder Management:

• Serve as the primary point of contact between the business stakeholders and the IT team.
• Facilitate communication between all parties, ensuring that stakeholders’ needs are met.

1. Pre-Sales & Post-Sales Support:

• Assist in pre-sales activities by evaluating client requirements, conducting feasibility studies, and providing solutions.
• Participate in post-sales support, ensuring that solutions are successfully implemented and meet the customer’s expectations.

Required Skills & Qualifications:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience: 1+ years of experience as a Business Analyst in an IT company or related field.
• Technical Skills:
• Proficiency in data analysis tools (e.g., SQL) and reporting software (e.g., Tableau, Power BI).
• Knowledge of process modeling tools (e.g., Visio, Lucidchart).
• Familiarity with Agile methodology and tools (e.g., JIRA, Confluence).
• Understanding of APIs and system integrations.

We are seeking a skilled Flutter Developer with 1.5 to 2 years of experience to join our dynamic team. As a Flutter Developer, you will be responsible for developing high-quality mobile applications using the Flutter framework. You will collaborate with cross-functional teams to define, design, and ship new features, ensuring the best possible performance, quality, and responsiveness of the applications.

Responsibilities:

1. Develop and maintain mobile applications using the Flutter framework.
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Write clean, maintainable, and efficient code.
4. Ensure the best possible performance, quality, and responsiveness of the applications.
5. Identify and correct bottlenecks and fix bugs.
6. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
7. Stay up-to-date with the latest trends and best practices in mobile application development.

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or related field.
2. 1.5 to 2 years of experience in mobile application development using the Flutter framework.
3. Proficient in Dart programming language.
4. Solid understanding of object-oriented programming principles.
5. Experience with third-party libraries and APIs.
6. Strong problem-solving skills and attention to detail.
7. Ability to work independently and as part of a team in a fast-paced environment.
8. Excellent communication and collaboration skills.

Preferred Qualifications:

1. Experience with version control systems such as Git.
2. Knowledge of mobile UI/UX design principles.
3. Experience with Agile development methodologies.
4. Familiarity with continuous integration and deployment pipelines.
5. Contributions to open-source projects related to Flutter or mobile development.

1. Proficiency in Python , Django and Other Allied Frameworks;
2. Expert in designing UI/UX interfaces;
3. Expert in testing, troubleshooting, debugging and problem solving;
4. Basic knowledge of SEO;
5. Good communication;
6. Team building and good acumen;
7. Ability to perform; 
8. Continuous learning

Job Description:

1. Should be strong in Angular Development.
2. Experience in Redux , Bootstrap, css3, hands on third party library integration
3. Good experience in client communication - oral and written communication skills.
4. Should take responsibility of the work
5. Good Understanding on Server-Client Architecture
6. Good analytical and problem-solving skills.

Interview Process: 

 All the interviews round will be conducted virtually on Google meet  

Company Overview:

 "Born out of a garage in Bangalore, India in 2011, Data Template is an Information Technology Services company, delivering cutting-edge and emerging technologies to help the client stay ahead of the competition. We deliver technology services for solving complex business challenges with breakthrough technical innovations. Data Template is known for providing clients with a superior engagement experience through a combination of business acumen, intellectual curiosity, collaborative work style, and strong partnerships. Our deep technical expertise mitigates project risk and reduces total cost of ownership for our clients. Data Template takes an agile, collaborative approach to create customized solutions across the digital value chain."

Website: http://www.datatemplate.com/">www.datatemplate.com