Business Developer | Lucknow

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

• emotional quotient and ideally should have been a pet parent having genuine love for dogs.We are seeking a skilled and experienced CRM Executive to join our team at a DogNation. The CRM executive will be responsible for developing and implementing strategies to increase customer loyalty, retention, and satisfaction through effective management of customer data and interactions. The ideal candidate will have a deep understanding of customer behavior and have a passion for providing exceptional customer service.

Roles & Responsibilities

• Develop and implement CRM strategies to increase customer retention, loyalty, and satisfaction. This may involve developing loyalty programs, creating personalized messaging, and analyzing customer data to identify opportunities for improvement.
• The CRM Executive will need to work closely with the marketing team to develop targeted and personalized campaigns that are designed to increase customer engagement and drive sales. This may involve segmenting the customer database based on customer behavior and developing campaigns that are tailored to each segment.
• The CRM Executive will be responsible for analyzing customer data to identify trends and opportunities for improvement. This may involve analyzing customer behavior, purchase patterns, and engagement levels to identify areas where improvements can be made.
• The CRM Executivewill be responsible for developing and maintaining customer databases to ensure data accuracy. This may involve implementing data quality checks, creating data cleansing processes, and ensuring that customer data is up-to-date and accurate.
• The CRM Executivewill need to work with cross-functional teams to ensure seamless customer experiences across all touchpoints. This may involve collaborating with customer service teams, marketing teams, and sales teams to ensure that the customer experience is consistent and positive.
• The CRM Executivewill be responsible for managing customer feedback and ensuring timely resolution of issues. This may involve developing processes for handling customer complaints, monitoring customer feedback channels, and collaborating with customer service teams to address issues in a timely manner.
• The CRM Executive will need to monitor and report on key performance metrics related to customer retention and satisfaction. This may involve tracking customer engagement levels, retention rates, and customer satisfaction scores, and providing regular reports to senior management.
• The CRM Executivewill need to stay up-to-date on industry trends and best practices in CRM. This may involve attending industry events, reading industry publications, and networking with other professionals in the field to stay informed about emerging trends and best practices.
• Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
• The right candidate must have excellent attention to detail. Whether it's managing customer data or following strict instructions for dog care, attention to detail is essential to avoid errors and provide high-quality service.
• The right candidate should have a passion for dogs, should have a high emotional quotient and ideally should have been a pet parent having genuine love for dogs.

Responsibilities:

● Responsible for user acquisition efforts end to end for mobile games and GTM strategy

and market penetration

● Collaborate with Game development team to understand the opportunities to improve

the game and thus increasing the organic installs/WOM/ virality quotient of the game

● Understanding the latest market trends and behavioral insights from UA standpoint and

feeding them back into game development team

● Identifying the areas of improvement in onboarding experiences and working with game

development team to improve those areas and thus leading to higher ROAS of the

campaigns

● Setting up accounts across leading digital ad networks and MMPs and establishing a

good relationship with the third party stakeholders

● Establishing credit lines with ad networks and cracking business deals at attractive

pricings

● Running multiple ad campaigns across various ad formats at the same time globally

● Setting up the data flow pipeline for entire UA system and building visualization layer on

top of it

● Monitoring ad campaigns across networks and games to manage paid UA scale without

hurting profitability

● Brainstorming and coming up with innovative ways to test marketing campaigns and thus

eventually cracking the mantra for success in the cluttered digital UA landscape

● Scaling up the campaigns to deliver higher installs, with good quality at an impressive

cost-per-acquisition

● Finding niche distribution channels/partners to diversify the risks involved

● Building a team of marketing Managers, Account managers, Analysts and Graphic

designers, Graphic composers/editors, and marketing communications team

● Handling performance appraisals for the team

Candidate we are looking for:

● 3+ years of digital Marketing experience. Global

markets UA knowledge would be a plus

● Hands on experience in creating campaigns, running liveops on UA and managing

marketing budgets greater than 25mn USD per annum

● Deep knowledge on dashboards of advertising platforms, MMPs and other performance

tools

● Great analytical experience to understand the performance of campaigns and ability to

drive behavioral insights through data

● Hands on experience in handling the constantly changing UA ecosystem (iOS 14 privacy

changes, GDPR, and other regulations)

● Capable to foresee behavioral patterns and convert them into unique differentiable

marketing campaigns

● Strong negotiation skills to convert new accounts, business deals, partnerships

● Ability to come up with both macro and micro opportunities and breaking down the

macro opportunities into achievable micro opportunities

● Real experience on hiring raw talent and coaching them to become rockstars in terms of

both skill and personality and eventually to become great leaders of the company.

● A personality with a strong bias towards execution without neglecting/ignoring/ affecting

values and team mates of the company

About Learning Routes

Learning Routes is one of the leading education services startups catering to the needs of working professionals by offering them varied choices in management and technology programs from reputed institutes/universities/colleges for pursuing the course online.

As Learning Routes, we are here to administer a flawless curriculum to the ones who are aspired to pursue their post graduate, diploma or certification programs from premium management universities. Reaching out to an individual, making the process user-friendly, having cutting edge innovations and giving a beneficial network of experts are just the bases of what we grant!

Industry: Education Sales Industry

Education: Graduation/Post Graduation

Work Experience : 0 – 3 years

Job Type : Full Time

Department / Functional Area of the Job: Sales /Business Development.

Job Responsibilities:

•           Connecting and Counseling working professionals for Career Development      Programs.

•           Calling the leads and database and convert to sales.

•           Promoting management programs as per the profile of the candidate

•           Maintaining connect with the candidates through meetings, calls and mailers.

•           Maintaining Database and records of the candidates

•           Achieving the assigned Targets on monthly basis.

•           Following Pre and Post Sales procedures.

•           Actively contribute as a team player to encourage sales.

Skills Required:

•           Competency in sales

•           Self-motivated and goal-oriented, desire to deliver results

•           Passionate about sales

•           Ability to adapt and grow in a competitive environment

 Thanks and Regards

 Tripti Joshi

 GL Talent acquisition Executive

1. Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition to delivery
2. Architecting, designing, developing and deploying new features for mobile applications.
3. Ensure the best possible performance, quality, and responsiveness of the application
4. Diagnose and fix bugs and performance bottlenecks for great performance
5. Maintain code and write automated tests to ensure the product is of the highest quality

1. You have at least 1y ears of full-time mobile development experience (iOS, Android) with at 1 year experience with Flutter & Dart
2. Familiarity with RESTful APIs to connect applications to back-end services
3. Experience developing integrations with common APIs (e.g., Firebase, Twitter, Facebook, Instagram, Stripe, Vimeo, Google etc.)
4. Proficient understanding of code versioning tools, such as Git
5. Strong knowledge of design principles, patterns, and best practices
6. Experience with offline storage, threading, and performance tuning
7. Ability to understand and translate business requirements into technical requirements

Designation: Technical Lead (ABL_SS_272)

Position description:

• Work with Product and Engineering leaders to drive and implement platform and product vision.
• Leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
• Translate the impact of design choices on non-functional attributes like scalability, performance, availability, and security.
• Create large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models, and schemas, using SQL or NoSQL.
• Experience with Cloud environments, such as AWS.
• Comfortable working with Windows and Linux environments.
• Work with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
• Experience delivering high-quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, and Fortify, etc.).
• Drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration, and deployment.
• Develop and maintain cross-functional relationships and alignment.

Primary Responsibilities:

• Application Development using Golang / C++.

Reporting Department: Application Development and Maintenance (1991)

Educational qualifications preferred Degree: Bachelors degree

Required Skills:

• Experience of building scalable architectures
• Hands-on experience with GoLang, Node Js, C++ or Java or any other Open Source technologies/ Cloud Servers
• Experience in developing software using a formal & structured development methodology
• Ability to work in a collaborative team environment
• Experience with test-driven development & proper unit testing of code
• An iterative approach to development, using short development cycles & frequent builds
• Object-oriented programming/ Object Oriented Design (OOP/OOD)
• Ability to develop secure solutions & knowledge of industry best practices regarding information security & defensive development

Job Title: Full Stack Developer

Location: India – Noida.

Shift: Rotational

Job Function: Engineering

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

Responsibilities:

• Participate in the design and creation of scalable software
• Write clean, functional code on the front- and back-end
• Testing and fixing bugs or other coding issues
• Work with development teams and product managers to ideate software solutions.
• Test software to ensure responsiveness and efficiency
• Troubleshoot ,debug and upgrade software
• Create security and data protection settings
• Build product and features with a mobile responsive design.
• Strong hold on PHP, MySQL and jQuery

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

• Fluent communication skills in English and Hindi
• Proven customer support experience of 1-3 years
• Engaging with customers and earning their trust
• Building sustainable relationships with customers
• Patient, empathetic, self-motivated
• Experience with CRM and tool handling
• Bachelor's degree, preferably in Computer/IT Engineering
• Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities - 

• Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
• Taking inbound calls from customers to resolve any queries or complaints
• Accurately explaining all details of courses offered to parents and students
• Ensuring a smooth journey for customers, from registering to completing a demo session
• Ensuring maximum customer satisfaction
• Having inside-out knowledge of our product and course offerings
• Explaining technical subjects to customers with a non-technical background

• Strategies for engaging, creative, and innovative content for regularly scheduled posts, keeping in touch with all the latest Trends on Social Media for brand development.
• Oversee all existing clients, along with overview and maintenance of social media accounts on Facebook, Instagram, Twitter, Linkedin, Youtube, Behance,etc.
• Coordinating with the team to create relevant and engaging content which will add to the Recall Value.
• Audit and analyse social media presence, including digital advertising costs and returns.
• Analyse social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for campaign improvement.
• Get in touch with businesses which would be interested in our services and products, both international and domestic.
• Should be active 24/7 on Social Media and ensure that Our Online Presence is always active, by liking, commenting, sharing, tagging and retweeting relevant content on all platforms.
• We need someone who knows how to reach the masses by tailor making content to attract followers.
• We need an influencer with a large social media presence, who know all the cheat codes required to increase our online presence and following.