Incident Response Lead

Klimb.io was founded by an ISB Alumni who has been solving hiring problems since 2012 and has worked with Naukri.com, Shaadi.com, and Expedia.com etc. Our foundation is based on his extensive experience and domain knowledge in Technology, Software Product Management & Recruiting.

We are seeking a detail-oriented and proactive Accounts Executive responsible for managing day-to-day accounting operations, statutory compliance, payroll, financial reporting, and administrative coordination. The ideal candidate with solid understanding of GST, TDS, and financial reporting, along with the ability to streamline administrative processes and ensure timely execution of recurring and annual financial obligations.

About LineupX:

LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and champions

of seamless placement processes for Upskilling Ed-Tech and Training Centers. Our revolutionary platform

is designed to transform the way they approach placement assistance. As a Customer Success Intern,

you'll be an integral part of our journey, gaining valuable insights into the world of customer relations in

the fast-paced landscape of Ed-Tech and Training Centers.

Role Overview:

As a Customer Success Associate at LineupX, you will be a crucial part of our Customer Success team,

supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience

in customer relationship management, where you'll learn the essentials of ensuring customers achieve

their desired outcomes and feel supported throughout their journey with LineupX.

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

Job Title: Practical Coordinator

Location: Mumbai

Employment Type: Full-time, In-Office Work (6 days per week)

Job Description:

• Conduct outbound calls to students who have completed their theory classes to assist them in scheduling their practical training sessions as part of the Personal Training Course.

• Manage incoming requests from students across various communication channels, including phone calls, emails, WhatsApp, and messages, ensuring effective communication and clarity regarding practical training schedules.

• Maintain and update practical scheduling data in Excel and Google Sheets, ensuring accuracy and accessibility for all relevant Stakeholders.

• Generate and distribute scheduling reports for review, tracking, and reference purposes.

If anyone intt then apply through link:-  https://tiny.cc/NGtalent  

About the job

About OptimHire

OptimHire is a fast-growing talent solutions and consultancy services provider, dedicated to helping clients source top-notch professionals for their critical business needs. We pride ourselves on fostering an environment of growth, innovation, and collaboration.

• Job SummarySenior Manager / Head of Salesend-to-end salesKey ResponsibilitiesBusiness Development & StrategyUS staffing and consultancy servicesClient Relationship ManagementCXOs and key decision-makersEnd-to-End Sales Cycleinitial outreachTeam Leadership & DevelopmentLead, mentor, and motivate a sales team, setting clear goals and targets.
• Provide

Qualifications & Requirements7+ years

Responsibilities: 

1.                  Lead the strategic planning, development, and launch of Azure integration capabilities within our flagship product ensuring a seamless and efficient integration process. 

2.                  Conduct market research and engage with customers to understand their needs and challenges related to Azure cloud services. 

3.                  Collaborate with engineering, design, and sales teams to define product requirements, roadmaps, and go-to-market strategies for Azure Launch. 

4.                  Deliver actionable product feature requirements and stories with wireframes (hands-on work is required here) 

5.                  Drive feature delivery to customers and conduct feedback loop based improvements. 

6.                  Stay abreast of Azure services and cloud industry trends to ensure our product remains competitive and innovative. 

Required Experience and Skills: 

·                    Bachelor's degree in computer science, Engineering, Business, or a related field. A master's degree or an MBA would be a plus. 

·                    4+ years of experience in a product management role, ideally in a cloud-based product environment. 

·                    Strong understanding of Azure services, cloud computing technologies, and SaaS platforms. 

·                    Experience building features/ solutions in Cloud Management/Cloud Operations in FinOps, SecOps, Cloud IT Ops. 

·                    Experience with Azure Migration, Azure CloudOps configuration, Managed Services is a plus 

·                    Passion for Automation and simplification of complex IT processes 

·                    Proven track record of managing all aspects of a successful product throughout its lifecycle. 

·                    Excellent communication, leadership, and interpersonal skills. 

·                    Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. 

·                    Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic startup environment. 

·                    Excellent written and verbal communication skills, with experience in creating customer-facing technical documentation such as user guides and release notes. 

·                    Comfortable with ambiguity and able to prioritize tasks in a rapidly changing environment. 

·                    Demonstrated success in defining and launching products would be a plus. 

Success Factors: 

·                    You bring curiosity and passion for continuous learning. 

·                    You enjoy ideating, simplifying and solving problems that create value for customers. 

·                    You have an entrepreneurial mindset. 

·                    You bring a growth mindset and value collaborative approach to growing others and yourself. 

·                    You have an ownership mindset to areas you take on, and you are a self-starter that can work independently when needed. 

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Responsibilities: • Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. • Oversees the sales squad's initiatives to reach objectives and generate realistic, consistent outcomes. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. • Guides sales personnel to function efficiently by capitalizing on their passions and capabilities

As SEO (Search Engine Optimization) Team Lead, you should have a thorough knowledge of Web Analytics and Webmaster tools. Monitor Search Engine news to stay abreast of algorithmic updates. Develop & execute SEO strategy and project deliverables for clients. Track project quality and team performance every week.

If you can utilize the organizational resources optimally for the business promotion activities, we would like to meet you.

Role and Responsibilities:

• Should handle a team of SEO Executives and Sr. Executives.
• Developing a detailed project plan and monitoring progress while delivering projects on time ensuring quality standards.
• Make decisions about the day-to-day operation of the team members, including management of work assignments by them.
• Take the primary responsibility for all the Technical Audits & ensuring that the business website is following all the SEO best practices.
• In-depth SEO technical knowledge (HTML, CSS-on page- off page, JS) also Google Analytics, webmaster tools, back-end SEO and various online tools.
• Communicate team and management on project development, timelines, and results.
• Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
• Perform and ensure completion of quality review check on outgoing work by the team to ensure quality, accuracy, and consistency.
• Strong reporting and presentation skills
• Gain a detailed understanding of each requirement.
• Remain up to date with industry knowledge.
• Brainstorm new and creative SEO growth strategies.
• Handling team queries, providing them feasible solutions and building healthy relationships thereby achieving high team satisfaction.
• Act as subject matter expert for team members, peers and clients.

Job requirements and qualifications:

• Demonstrated SEO experience of at least 4-7 years.
• Experience with Google's Keyword Tool
• Basic HTML Knowledge.