Business Analyst with 3-5 Years experience

What you need to have:

Job Description:

We are looking for a skilled and ambitious Senior Full-Stack Developer (React/React-Native, PHP, and NodeJs )to join our development team. In this role, you will be responsible for developing and implementing applications using React.js, NodeJS, PHP, and its libraries such as Redux, Redux-Saga, ExpressJs, Laravel. You will also be responsible for profiling and improving performance and documenting the codebase. To ensure success as a Full Stack developer, you should have in-depth knowledge of Javascript (ES6 or above), NodeJS, PHP 7.x, MySQL and its concepts, excellent coding skills, and a good understanding of progressive web applications.

Full Stack Developer Responsibilities:

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Understand the past code and improve when needed.
• Develop components in a scalar way so, can be used again.
• Developing and implementing front-end + back-end architecture to support user interface concepts.
• Monitoring and improving application performance.
• Documenting application changes and developing updates.

Full Stack Developer Requirements:

• In-depth knowledge of Javascript, CSS, and HTML.
• In-depth knowledge of REACT libraries like Webpack, Redux, Redux-Saga and React Router.
• In-depth knowledge of NodeJs, ExpressJs, PHP, Laravel Framework
• Experience with User interface design and development.
• Experience with browser-based debugging and performance testing software
• Excellent troubleshooting skills.
• Build high-quality user interfaces from design mockups.
• Good project management skills and communication skills
• Collaborate with Product, Design, and other developers to understand requirements.
• Write tests to ensure high-grade code.
• Adhere to code style and code quality standards.
• Provide code review feedback to teammates.
• Good understanding of AWS infrastructure.

What you need to have:

• Any graduate degree    
• Proven experience in Sales and management of a Sales team
• Experience working in a startup, building the team from scratch.
• Strong leadership and communication skills
• A knack of strategizing to drive actual sales and maximize revenue

• Proficiency with NodeJs, ES6, Express;
• Experience in Source Control (Bitbucket/GIT);
• Experience in developing and scaling B2B applications.
• Knowledge and experience with using Restful API;
• Must be able to design components to drive reusability and performance;
• Must be able to build responsive design;
• Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience;
• Write production quality and thoroughly tested code.

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals

• Strong grasp of computer science fundamentals and excellent problem-solving skills.
• Good understanding of software engineering practices, Data Structures & Algorithms.
• Solid programming skills in Java/Kotlin.
• Good communication skills.
• Strong sense of ownership and accountability.
• Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
• 4-7years of experience in product driven organization.