Copy Writer/ Content Writer

Sound technical exposure in React, Node, API, Java, JPA, Hibernate, Kafka, REST API,

Postgre DB.

• Strong experience in systems design principles.

• Must have strong exposure in PSQL queries and stored procedures.

• Experience in Lending/Fintech domains will be preferable.

• Design, implement and maintain Java-based applications that can be high-volume and

low-latency.

• Familiarity with browser testing and debugging.

• Analyze user requirements to define business objectives.

• Identify and resolve any technical issues arising.

• Develop technical designs for application development.

• Conducting software analysis, programming, testing, and debugging.

• Manage Java and Java EE application development.

• Understanding of strategic handling of technical projects. i.e. adhering to stakeholder

expectations and processes.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

JOB PURPOSE

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• Develop .NET Core applications using React JS reusable components as per need / client specifications
• This is a hands-on role which involves writing code, testing, and deploying finished web applications and libraries

MAJOR ACCOUNTABILITY

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• Design, rapid prototype, and implement a scalable, reliable and maintainable node based web application
• Enforce code quality through test driven development
• Enhance, refactor, and continuously improve the existing codebase
• Collaborate closely with team to define product requirements
• Aggressively collect, analyse, and act on data about product performance
• Communicate effectively with technical and non-technical people
• Proactive in keeping your skills updated

ESSENTIAL SKILLS & EXPERIENCE

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• Excellent working knowledge of .NET Core, React JS, JavaScript.
• 4-6 year's overall .NET development experience (At least 2 years of experience in React JS)
• Experience in working with databases - SQL and Non-SQL Databases
• Experience in any visualization JS libraries like D3 JS / Charts JS / Sync Fusion / Fusion Charts will be an added advantage.
• GraphQL
• Hooks 
• Redux / Flux 
• TypeScript 

EDUCATION

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• Minimum education: Any Graduate BE / B.Tech would be desirable
• Languages: Excellent English written & spoken

After your selection, we are having 7 days of unpaid OJT and this is for everyone who joins in sales. In which 1 day will be product training and product briefing session will be conducted. In OJT period you are required to achieve 2 sale unit of any ticket size in order to get on boarded as a permanent employee of the company. If your shortlisted, you can expect your Intent offer letter by EOD and you can attend the product training tomorrow.

Job Profile – Wordpress Developer:

• Develop web sites, web apps, e-commerce Portals based on WordPress
• Use themes & readymade plugins to build websites in the CMS
• Develop or customize plugins/ themes if required.
• Work on Front-end (HTML/CSS/JavaScript) and backend code (PHP) if required.

Location : Green Park, Adjacent to Green Park Metro St. on Yellow line . (Remote working Available)

Vacancy : 1

Full time Job. Alternate Saturdays are OFF

Candidate Profile:

Qualification : 15Years of education

Experience : 2-4 Years

Experience at working both independently and in a team-oriented, collaborative environment is essential.

• Excellent Knowledge of building WordPress websites & e-commerce portals using WooCommerce
• Must have Experience setting up high quality e-commerce stores with WooCommerce.
• Experience working with Elementor and/or Divi theme builders
• Proficient in front-end & backend programming skills HTML/CSS, AJAX, XML, JavaScript, PHP
• Strong debugging skills with ability to read and modify existing code
• Knowledge of responsive designs
• Knowledge of performance optimization & basic understanding of designing search engine friendly websites.
• Keen eye for design and aesthetics.
• Solution Oriented & Logical analytics skills
• Decent English communication skills (Should be able to convert requirements to working solutions. Interacting on skype/ email with national & international clients)

Good to Have

• Knowledge of Photoshop or Other tools for basic Image editing (resize, crop, optimize for web etc).
• Knowledge of Joomla and/or Drupal
• Working with Linux command shell/windows Servers/Cpanel for Hosting websites.

Experience: 3-5 Years 1 candidate & 1-3 Years 2 candidate

Skills:

Core JAVA(Native), Core Kotlin, Sqlite, MySQL, XML

Only Male Candidate

25% HIKE on Current Salary