Business Analyst

🏢 About MyOperator

MyOperator is a Business AI Operator helping 12,000+ brands (Amazon, Domino’s, Apollo, Razorpay) manage WhatsApp, Calls, and AI chat & voice bots through one no-code platform.

🎯 Role Overview

We’re looking for a Senior Manager – HR Operations to own HR Ops end-to-end (excluding Talent Acquisition). This role enables leadership to focus on growth by running HR systems, processes, and compliance smoothly at scale.

🧠 Key Responsibilities

• Own end-to-end HR Operations
• Manage employee lifecycle: onboarding → payroll → exits
• Handle payroll, compliance, and vendor coordination
• Own HR tech stack (Zoho People, Payroll, Sign, workflows)
• Manage HR data, audits, and reporting
• Lead a small HR Ops team and act as the ops SPOC

⚙️ What We’re Looking For

• 6–10 years in HR Operations (startup / SaaS preferred)
• Hands-on with payroll, compliance, audits
• Strong experience running HR ops independently
• Tech-savvy; Zoho experience is a plus
• High ownership, low-ego, execution-first mindset

🌱 Why Join Us

• Real ownership and decision-making power
• Direct exposure to founders and leadership
• Tech-first HR environment (no Excel chaos)
• Opportunity to scale HR systems in a fast-growing SaaS company

Service Now SecOps Developer

Shift: 2:00 to 11:00 PM IST \ Remote

 Key Skills –  

ServiceNow SecOps Expertise – Implementation/integration and customization support. (Not just admin or cursory experience) , Scripting & Integration Proficiency, Security Operations & Incident Management Knowledge.

ServiceNow Certification:

Must hold SN Certifications – must hold Development or Implementation related cert. (CAD, CIS etc, not just CSA)

Strong preference for CIS – Security Incident Response (SIR) and/or CIS – Vulnerability Response (VR) certifications.

Skills and Experience Requirements:

•  5–7 years of ServiceNow development experience, including 2–3 years with SecOps modules (SIR and VR).

•  Proficient in ServiceNow development including scripting (JavaScript, Glide), UI customization, and REST/SOAP integrations.

•  Strong understanding of security operations, incident response processes, and vulnerability management.

•  Experience with third-party tool integrations relevant to security operations.

•  Familiarity with CMDB, ITSM, and ITIL best practices.

Skills and Certifications

•  Certified Implementation Specialist – Security Incident Response (SIR)

•  Certified Implementation Specialist – Vulnerability Response (VR)

•  ServiceNow Certified Application Developer

•  ServiceNow certifications - Service Now System Administrator CSA. 

•  ITIL v3 or v4 Foundation Certification

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Job Description:

We are hiring Customer Success Associates. The role involves handling customer queries efficiently and providing accurate information while ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound/outbound customer queries professionally
• Provide timely and effective resolutions to customer concerns
• Maintain clear and accurate communication with customers

Eligibility Criteria:

• Qualification: Graduation mandatory
• Skills: Excellent verbal and written communication skills in English and Hindi

Shift & Working Days:

• 24/7 Rotational Shifts
• 6 Days working, 1 Weekly Off

• Responsible for leading and overseeing all operations in the company with Ownership

• Understand the entire Logistics process flow and drive the Operations team to achieve

maximum efficiency.

• Assisting in recruitment of Operations & Supply teams along with the support from HR

team

• Distribution of sales targets amongst the team members to ensure that the monthly

targets are achieved.

• Coordination with the different stakeholders and teams for smooth operations

• Updating the management team with progress, challenges, and developments on a

periodic basis.

Job Description

• Be a champion for technical solutions on the Microsoft platform with a keen understanding of Dynamics NAV/BC development practices, and a good knowledge of other development techniques. Should have done upgrades from previous versions and data migration from various legacy applications.
• Provide capability to develop sector-specific templates to enhance the out of the box Dynamics NAV/BC functionality, giving a unique selling point and also a resaleable asset.
• Work closely with the architecture team to design and develop our most complex customer needs, providing development only where these requirements cannot be met through configuration. Creating high quality and sustainable client solutions and project documentation.
• Meet and exceed customer expectations of business knowledge, skills and behavior. Identify business/project risk and mitigate or communicate as necessary.
• Participate in pre-sales activities as requested.
• Support practice development activities such as defining and configuring industry-specific templates.

Responsibilities:

• Be a champion for technical solutions on the Microsoft platform with a keen understanding of Dynamics NAV/BC development practices, and a good knowledge of other development techniques.
• Work closely with the architecture team to design and develop our most complex customer needs, providing development only where these requirements cannot be met through configuration.
• Provide capability to develop sector-specific templates to enhance the out of the box Dynamics NAV/BC functionality, giving a unique selling point and also a resaleable asset.
• Support practice development activities such as defining and configuring industry-specific templates.
• Participate in Pre-sales activities as and when required.

Technical Skills:

Primary Skills Required(Dynamics NAV/BC)

• Extensive experience with Dynamics NAV/BC up to the latest versions
• Broad Dynamics NAV/BC module understanding covering all core modules and additional add-on solutions
• Direct experience in consultancy and solution architecture within a Microsoft Gold Partner environment
• Track record of Dynamics NAV/BC implementation experience either as a team member or team leader.
• Knowledge of NAV/BC implementation and end to end implementation
• Experience with NAV/BC interfacing and integration. Experience in gathering technical requirement. upgrades and migration knowledge is important
• Beneficial to know Agile and Sure Step methodologies
• Experience in other technologies such as D365, SQL, Power BI, SSAS, SharePoint along with knowledge of Azure and .Net;
• Strong verbal and written communication skills, along with well-developed interpersonal skills and an ability to relate to clients and colleagues

Secondary Skills:

• Knowledge of SQL Server, MS Azure, Power BI, SSRS.(Required)
• Good to have someone with Auto domain expertise. Should have very good experience in client handling

Soft Skills Required:

Strong personal organization and time management skills

• About: Founded in April 2019, Bijak is a B2B marketplace for suppliers and buyers across India’s Agri value chain. Bijak aims to bridge the information asymmetry and lack of accountability in agricultural commodities trading. Since its launch, Bijak has expanded across 22 states, 400 regions, and 80+ commodities. We currently have a lean team of 100+ and are growing on a rocket trajectory.

• Team Size: 100 +

• Funding Details: Bijak is backed by well renowned global investors, who have invested across unicorns and have taken companies to IPO globally. Bijak has raised ~$14.5 MN (INR 110 Crores) across two rounds from Sequoia Capital, RTP Global, Omidyar Network, Omnivore Partners, Better Capital, AngelList, and Tempo ventures. Also, recently we raised another ~$20 MN in our Series B Funding.

• Bijak Product: Bijak Product B2B traders, who control 80% of India’s USD 300 Bn Agri value chain, have limited access to technology, information, and credit. Bijak helps these customers/MSMEs discover each other along with the counter party’s rating so that customers can transact with minimal friction by accessing Bijak’s layer of trust & reliability. The suppliers and buyers are not just able to transact or discover each other but are also able to find out meta-data of each other to make a faster & reliable transaction through the application.

• Founding team:

The founders have been entrepreneurs, investment bankers, and venture capitalists across various organisations in the past - J.P.Morgan, Avendus Capital, Rocket Internet, Asia Innovations Group, Transit Capital, ZS Associates, etc. Please find the founder profiles here – Nukul Upadhye, Mahesh Jakhotia, Jitender Bedwal, Daya Rai and Nikhil Tripathi. They have led & run start-ups backed by global funds such as Index Ventures, KPCB, Matrix Partners etc.

• What values do we appreciate?

• First-principles - Independently being able to formulate a particular problem & coming up with a solution based on first principles thinking

• Grit - Showing resilience & courage during tough times to tackle any mammoth problem

• Native capability - Having a high standard of native capability in their area of expertise

• Humility - We welcome candidates who are grounded and humble with our various stakeholders

• Hunger - Always looking to refine their skill-set, knowledge, and network for the dual betterment of their career and company

JOB PROFILE: 

An opportunity for an SDET, the role will be working alongside an expanding QA team, and the candidate will be focusing on writing automated acceptance tests for Android Mobile Apps

Responsibilities:

• Define and implement test automation strategy including roadmap, tools, framework & approach.

• Implement, maintain and improve test automation frameworks

• Write automation scripts for overall app functionalities

• Actively work with development and infrastructure teams for integrating test automation as an integral part of the Continuous Delivery pipeline

• Provide leadership, guidance, training and mentoring to implement test automation cross the organisation

• Pro-actively seek to make continuous improvements to test coverage, execution and automation

• Conduct performance/load testing for both client-side and server-side of the app using Jmeter

• Automation using Appium for Android platforms

• 6+ years of Proven experience in defining and operationalization of test automation strategy and frameworks

• Hands-on test automation experience, in a professional software development environment

• Experience in performance testing of the app using Jmeter.

• A solid understanding of test-driven development, continuous integration, continuous delivery both in principle and in practice

• Good expertise in Maven, Jenkins, Github, Selenium Webdriver using Java, POM and TestNG

• Demonstrated experience developing high-quality test strategies and test execution specific focus on cross-device testing.

• Ability to create good acceptance and integration test automation scripts and integrate with Continuous integration and code coverage tools to ensure 80% or higher code coverage.

• Excellent organisation, communication, and interpersonal skills

• Strong analytical and problem-solving skills with the ability to work in an unstructured, fast-paced environment

• Good understanding of e-commerce and finance domain

• Strong organisational and problem-solving skills with great attention to detail, critical thinking, solid communication and proven leadership skills - with the ability to lead multiple test paths simultaneously.

Hands -on experience with the following technologies is needed:

1. Good Knowledge of Python & Django Framework.
2. Experience in Git or any Version control systems.
3. Experience in SQL Databases like MySQL and PostgreSQL.
4. Knowledge of NoSQL Databases like Mongodb.
5. Worked on Django based live projects.
6. To implement microservices using Django rest framework.
7. Handling various technical aspects like coding of modules using the given design specifications
8. Debugging and fixing the defects as well as analyzing its root cause.
9. Deployment(AWS) and monitoring of the live project.
10. Mentoring junior developers.

Knowledge/Experience of AWS will be a big plus

Preferred Qualifications: 
B-Tech-IT/B-Tech -CSE/BCA or any degree in the relevant field

Required Experience: 
3 – 6 Years