Business Analyst

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

Designation : Business Development Executive

Cadre : Team Member

Position Reports to : Team Leader

Job Type : Full time

Location : Mumbai, BKC.

Shift Timings and Working Days :

US Shift : 7pm to 3.30 am

Working Days : Monday to Friday - Prefer male candidate

- Additional Perk offer for Night Shift: 200 RS Per working day in cash which will be provided every Friday

General Shift : 9 am to 5:30pm

Working Days : Monday to Saturday - Prefer Female candidate

Additional Perk offer for Day Shift : Free Food will be offered.

ABOUT FINESTAR :

Finestar is a focused organization, sight holder of De Beers group of companies. We sources rough diamonds directly from primary sources, manufacture it entirely in our own fully-integrated factories and distributes the polished diamonds across the world through our global marketing & distribution network. The group has been expanding its operations over the last 25 years and today have a presence in 8 countries.

Job Description :

As a Business Development Executive, you will play a crucial role in our organization by conducting a substantial volume of outbound calls daily to leads and oversee end-to-end conversions. Through your effective communication and persuasive skills, you will engage with potential clients, providing insightful information to convince and convert inquiries into successful online registration.

- Making outbound calls to potential clients

- Take care of existing & New Clients

- Closing sales leads and assisting the client in entire process

- Meeting or exceeding monthly goals assigned by the Team Leader

- Working with the team and keep developing new market opportunities

- Perform any other jobs assign by management

Desired Candidate Profile :

- Excellent English communication and presentation skills, both verbal and written

- Competitive and enthusiastic personality with negotiation skills

- Excellent interpersonal and customer-facing skills

- Expertise in Microsoft Office

Other Requirements/Details :

- Tech-savvy, proactive, and eager to learn attitude

- The logical, solution-oriented mindset with good analytical ability

- Bachelor's degree in any stream

- Fresher or 1-3 years of experience in Luxury domain is plus

- CTC Offer : Between 2.5 LPA to 3.5 LPA

- Immediate joiner

Sr. Software Developer

Work Experience: 8+ Years

The Number of Vacancies: 2

Location:  

CTC: As per industry standards

About the Job Description

Senior software developers are responsible for designing, testing, and implementing new and updated software programs. They take on a managerial role and lead the development team with all software development tasks. Their job is to ensure all projects are completed on time and to company specifications.

What We Are Seeking

• Hands-on experience in Core Java and Advanced Java.
• Hands-on Java Framework-Architecture and Advanced Concepts Understanding and Implementation in Real-Time Projects
• Knowledge of Weblogic, Microservices
• Experience in developing APIs and RESTful services using Node JS.
• Strong understanding of the usage and implementation of JWT tokens and access control API development.
• Knowledge of AWS, SSL integration, Docker, Postman
• Extensive knowledge of MongoDB, MySQL, Redis, and Oracle.
• Understanding of how to integrate third-party APIs such as Payment Gateway
• Knowledge of code versioning tools such as GIT
• Must have good analytical, debugging, and problem-solving skills.
• Good communication skills.

Responsibilities

• Produce high-quality code and experience with security implementations.
• Collaborating with front-end developers on the integration of elements.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Work with the QA Team to develop testing protocols to identify and correct challenges.

Primarily we look for below following criteria :

• Good requirement gathering / BA skills
• Experience of Agile framework
• Domain – BFS : Wholesale / Retail etc. 
• Data Analytics & AI, Digital Banking experience

We are looking for experienced Odoo Developers with good development skills in Python. Candidates should have hands-on experience in end to end implementation of the custom modules in Odoo.

RESPONSIBILITIES:

• Develop and deploy ERP/ web applications using OpenERP/ Odoo.

• Customize/ develop various modules such as Accounting, POS Sales & CRM, inventory, Purchasing, , Invoice, Website, Google map, Warehouse, MRP, HR, etc.

• Customize various modules and integrate services/ products ranging from payment gateways to hardware devices with Odoo.

• Understand Functional requirements from clients. Provide GAP analysis and transform them into technical requirements.

• Functional knowledge of ERP modules like Accounting, Stock, CRM, Inventory, HR, Sales, Purchasing, Manufacturing, E- Commerce, and Payment gateway.

• Experience in Migrations, Odoo end user training.

• Knowledge of OOP concepts, SQL, HTML and JavaScript.

• Experience in hosting on AWS or other cloud service providers

• Ability to understand client requirements and translate them into business solutions.

• Develop and deploy ERP modules from scratch

• Adopt new and emerging technologies to provide solutions to client needs. Cater to time difference need

• Identify technical issues and provide solutions

• Testing support.

• Develop and customize reports based on client s specifications in the modules like Accounting, Inventory, Manufacturing and HR. Work on Odoo's internal BI reporting tool for live reports

• Skills

• Strong familiarity with the Odoo framework is mandatory.

• Should have a solid knowledge of Python and programming concepts. Contribution for Open Source Projects will be advantageous.

• Good problem solving and analytical skills

Education:

• Bachelor's (Preferred)

Designation: Technical Lead (ABL_SS_272)

Position description:

• Work with Product and Engineering leaders to drive and implement platform and product vision.
• Leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
• Translate the impact of design choices on non-functional attributes like scalability, performance, availability, and security.
• Create large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models, and schemas, using SQL or NoSQL.
• Experience with Cloud environments, such as AWS.
• Comfortable working with Windows and Linux environments.
• Work with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
• Experience delivering high-quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, and Fortify, etc.).
• Drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration, and deployment.
• Develop and maintain cross-functional relationships and alignment.

Primary Responsibilities:

• Application Development using Golang / C++.

Reporting Department: Application Development and Maintenance (1991)

Educational qualifications preferred Degree: Bachelors degree

Required Skills:

• Experience of building scalable architectures
• Hands-on experience with GoLang, Node Js, C++ or Java or any other Open Source technologies/ Cloud Servers
• Experience in developing software using a formal & structured development methodology
• Ability to work in a collaborative team environment
• Experience with test-driven development & proper unit testing of code
• An iterative approach to development, using short development cycles & frequent builds
• Object-oriented programming/ Object Oriented Design (OOP/OOD)
• Ability to develop secure solutions & knowledge of industry best practices regarding information security & defensive development

• Performing research on current benchmark trends and audience preferences
• Setting specific objectives and reporting on ROI
• Generating, editing, publishing and sharing engaging content daily (e.g. original text, photos, videos and news)
• Monitoring SEO and web traffic metrics
• Collaborating with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicating with followers, responding to queries in a timely manner and monitoring customer reviews
• Overseeing social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggesting and implementing new features to develop brand awareness, like promotions and competitions
• Staying up-to-date with current technologies and trends in social media, design tools and applications

Desired Candidate Profile

• Proven work experience as a Social Media Manager for a minimum of 3 years
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with web design
• Excellent communication skills
• Analytical and multitasking skills    

• Fullstack technical expertise with 9+ years of experience in Angular 2+ Versions and NodeJS having led front-end development team.
• Work experience as Architect for 3 or more years. Able to set a tech road map for the entire product/project.
• Previous experience with systems integration projects
• Experienced in the usage and development of REST APIs
• Knowledge and experience in implementing commercial web applications
• Experienced with JavaScript (ECMAScript 6), HTML5, Semantic Markup and CSS 3
• Writing testable object-oriented software using best development practices
• Designing, building, and maintaining developer-friendly HTTP-based APIs
• Agile methodologies and practices (including Scrum, Kanban, Extreme Programming)
• Test-Driven Development or Behavior Driven Development
• Writing Clean Code & decoupled modules using the power of Design Patterns
• Pair Programming
• Experience in AWS
• Experienced in designing scalable solutions, writing efficient code, optimizing performance, and debugging issues.
• Good communication skills with the ability to present complex technical information in a clear and concise manner to technical teams.