Big Data Engineer

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Scoutflo is a platform that automates complex infrastructure requirements for Kubernetes Infrastructure.

Job Description:

1. In-depth knowledge of full-stack development principles and best practices.
2. Expertise in building web applications with strong proficiency in languages like
3. Node.js, React, and Go.
4. Experience developing and consuming RESTful & gRPC API Protocols.
5. Familiarity with CI/CD workflows and DevOps processes.
6. Solid understanding of cloud platforms and container orchestration
7. technologies
8. Experience with Kubernetes pipelines and workflows using tools like Argo CD.
9. Experience with designing and building user-friendly interfaces.
10. Excellent understanding of distributed systems, databases, and APIs.
11. A passion for writing clean, maintainable, and well-documented code.
12. Strong problem-solving skills and the ability to work independently as well as
13. collaboratively.
14. Excellent communication and interpersonal skills.
15. Experience with building self-serve platforms or user onboarding experiences.
16. Familiarity with Infrastructure as Code (IaC) tools like Terraform.
17. A strong understanding of security best practices for Kubernetes deployments.
18. Grasp on setting up Network Architecture for distributed systems.

Must have:

1) Experience with managing Infrastructure on AWS/GCP or Azure

2) Managed Infrastructure on Kubernetes

Responsibilities: 

• Ensure the quality of architecture and design of systems. 
• Functionally decompose complex problems into simple, straight-forward solutions. 
• Analyze and improve data quality and metrics. 
• Fully and completely understand system interdependencies and limitations. 
• Leverage knowledge of internal and industry in design decisions. 
• Assist in the career development of others, mentoring on advanced technical issues and helping managers guide the career growth of their team members. 
• Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience. 
• Skilled in translating high level abstract business requirements into software design, designing systems specifications, standards, and programming 
• Contribute to Architectural blueprints and Design for the software solutions 
• Mentor team on engineering best practices such as writing clean code, designing scalable, reliable and performant software solutions, set and ensure compliance to software quality standards etc. 
• Be a role model for the team with innovative thinking, passion for continuous learning and contributions to the project. 

Qualifications, Skills & Experiences 

• BE / B.Tech /M.Tech in Computer Science or a related field 
• Minimum 7+/5+ years of experience building large scalable systems 
• Minimum 2+ years of recent experience in building products on cloud is a plus 
• Knowledge of asynchronous programming and WebAPI development is required 
• Knowledge and awareness of cloud/ application security is must (OWASP at the minimum) 
• Strong knowledge in OOPS with C#, .Net(or Java) with SQL Server or any RDBMS 
• Strong experience in architecting and building multi-threaded, distributed systems. 
• Strong knowledge of data structures, algorithms, and designing for performance. 
• Ability to achieve stretch goals in a highly innovative and fast paced environment. 
• Extensive experience of mentoring junior engineers to success. 
• Experience with Microservices Architecture is a plus 
• Working knowledge of CI/CD pipelines and AWS/Azure cloud services is plus 
• Hands on experience of building products for unix systems in addition to windows is a plus 
• Excellent Communication 

Job Requirements:

·     Bachelor’s degree (minimum) in Computer Science or Engineering.

·     Minimum 5 years of experience working as a senior–level Software Engineer

·     Excellent programming and debugging skills in C/C++and Python

·     Experience developing on Windows and Linux systems

·     Experience in automation of manual tasks

Although not required, the following are a plus: 

·     Experience working with Build scripts, Shell scripts, Makefiles

·     Experience with Jenkins and other CI/CD tools

·     Knowledge of RESTful web services and docker

We are looking for someone with good communication skills and okay with sales and operations. As of now, this will be 70% sales and 30% operations.

Key responsibilities:

1. Promoting and selling memberships to potential new clients (walk-ins/trials)

2. Working on achieving the target by driving conversions

3. Working on upselling

4. Maintaining a record of every interaction with new users

5. Working on entering all the details of customers and walk-ins in internal tools

6. Managing the center experience and incremental enhancements

7. Handling the timely opening and closing of the center

8. Working on inventory management

Note:

1. Role name: Associate Center Manager

2. CTC: 3 LPA fixed

3. Number of working days: 6

4. Week off: 1 (rotational)

5. Shift timings: split shift (5:30 am to 10 am, break, 5 pm to 10 pm)

Company Profile:- https://www.hashstudioz.com/">https://www.hashstudioz.com/

Job description

• Working knowledge of React JS
• Working knowledge of Redux, ES6, and Webpack.
• Good knowledge of OOP development and design patterns.
• Experience in debugging the application.
• Experience in handling browser compatibility issues.
• Good to have a working knowledge of NodeJS, Express, MongoDB/SQL.
• Must have expertise in unit testing (Jasmine/Mocha/Karma/Jest).
• Working knowledge of HTML5 & CSS3.
• Working knowledge of any CSS preprocessor- SASS, LESS, Stylus
• Experience in integrating front-end code with server-side technology like MVC (good to have).
• Responsible for communication with the clients.
• Strong interpersonal and communication skills.

Our ideal candidate is comfortable collaborating with Product Owners, UX and UI Designers, Data Scientists and senior technical team members to build sound solutions to complex business challenges. A Self-starter and problem-solver will thrive in this position.

You should be strong JavaScript developer comfortable in all areas of the software development lifecycle and have experience with React, Node, Mongo, MySQL and Express in a scalable production environment. Some Python and familiarity with AWS would be welcomed.

Focus Areas and Core Responsibilities

Accountable for day-to-day implementation and launch of product roadmap features and updates.

Collaborate with Data Science, Tech and UX teams to create systems design and information architecture based off of user stories and requirements. Ensure test cases are properly written.

Maintain and work on the continuous improvement and development of company tools.

Coordinate with dev ops and QA to ensure continuous integration and deployment of production ready code.

Skillset, Qualifications, and Experience

• 5+ years of web application development experience including strong working knowledge of JavaScript, ReactJS, NodeJS, Mongo and Express.
• Familiar with asynchronous programming and object-oriented programming best practices. Must have prior experience with MVC design pattern
• Experience with node and linux commands necessary for debugging installations and deployment locally and on cloud services such as AWS
• Strong familiarity with a variety of APIs and RESTful interfaces
• Familiar with various methods for performance optimization
• Ability to work with UX/UI team to create a frictionless user experience and pixel perfect web components and data visualizations
• Experience integrating security best practices into the SDLC
• Expert level Git, including branching and best practices to resolve merge conflicts
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
• Excellent communicator who can work independently and be a team player
• Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges