Content Writer

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Role: The Process Optimization is a team within Innovation Division focused on improving the efficiency and effectiveness of key firm processes by bringing together process reengineering, automation and other capabilities to support making the firm a more digital and streamlined organization.

Job Responsibilities

• Liaise with business users across locations to understand/ document business requirements, detail the use cases & propose solution options for automation

• Guide and Implement Best practices for Microsoft Power Platform

• Analysis and Design of Power Platform based apps.

• Own product roadmaps, create & manage project plans, call out risks & issues proactively, report progress against the plan & track associated project benefits

• Ability to wear multiple hats including but not limited to Business Analyst, Developer, Project Manager, Tester & Business User

• Monitors and measures the effectiveness of digital robots and creates reports on impact of the robotic solution.

• Conduct training / Hackathons from an Enablement perspective. Required Skills

• 4+ years of experience with Microsoft Power Platform.

• Expertise in Model driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.

• Expertise in User permissions configuration.

• Bachelor's in computer science or related field.

• IT experience with n-tier, database, and client server design/development

• Architecting and designing business applications using Power Apps, Power Automate, Power BI.

• Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.

• Ability to execute development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice

Desired Skills:

• Well versed with SDLC, Agile, CD&CI methodologies.

• Knowledge and expertise on Plugins

• Hands-on Java experience is an asset.

• Provide thought-leadership to client across business and technical project dimensions solving complex business requirements.

• Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit)

• Well experienced with design application and Infrastructure using various Application Servers, Databases, Security Managers etc.

• Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices etc.

We’re looking for a high-agency sales person who understands AI automation, outbound outreach, and closing deals. This role is for someone who can do more than just send messages. We need someone who can help us build a real outreach engine, use Claude effectively, create smart workflows, handle client conversations, and close business.

Responsibilities

● Build and manage outreach systems for outbound lead generation

● Use Claude and AI tools to improve prospecting, personalization, and outreach speed

● Handle cold outreach across email, LinkedIn, and other channels

● Qualify leads, book calls, and close clients

● Prepare proposals, documents, follow-ups, and client communication

● Work closely with the team to build a repeatable sales process

● Help turn AI automation capabilities into clear business offers that clients understand

Qualifications 

● Strong experience in sales, outreach, and client communication especially AI solutions sales

● Good understanding of AI automation services

● Hands-on experience with Claude and AI tools for workflow building and outreach

● Ability to build or manage outreach systems and sales pipelines

● Strong English communication and convincing ability

● Someone who can take ownership and execute without constant supervision

Bonus Skills 

● Experience with lead generation tools, CRMs, and automation tools

● Ability to create sales documents, proposals, and client-ready material

● Understanding of how to sell AI agents, automation systems, and business solutions

About us: AuditorsDesk is designed to make Audit firm’s audit work paperless. Without the need to download any software you can take your audit firm online. Your firm can easily maintain documents online. Deliver high-quality audits under ICAI guidelines. Your teams and clients can collaborate and be more efficient in managing audit work papers. More than just a tool for auditors, it tracks engagement progress from planning to conclusion. It enables the entire team to operate at its best efficiency.

Job Overview: We are seeking a highly skilled Sr. Manager who can lead our Developer Team with a minimum of 12-15 years of professional experience. The ideal candidate should also demonstrate expertise in working as L2 level SDM. This is an exciting opportunity to join our dynamic IT team.

Note: Kindly share your updated resume with below required details:

Total Experience:

Ready to relocate (Yes/No):

Current annual CTC:

Expected annual CTC:

Current Location:

Notice Period:

Reason for leaving:

Responsibilities:

§ Leads a team in developing high-quality software for major technology firms.

§ Ensures team success, growth, and productivity, providing training and mentorship.

§ Participates in meetings, contributing to development strategies and product roadmap.

§ Reacts quickly to emerging technologies, producing significant feature enhancements.

§ Sets clear expectations for direct reports, meets regularly for one-on-one discussions.

§ Develops plans for team members' long-term growth with some assistance from division lead.

§ Serves as a role model for good coding practices and functions effectively as a Level 2 Software Development Engineer (L2 SDE).

§ Sets high expectations for the team, effectively communicates expectations, and provides feedback.

§ Identifies tasks and responsibilities for direct reports to foster their growth.

§ Drives large projects to completion and is viewed as a technical leader in a large domain.

§ Coordinates with others to deliver products requiring multiple components.

Requirements:

§ Provide constructive feedback to team members and demonstrate conflict resolution skills within and across teams.

§ Communicate effectively with users, technical teams, and management to gather requirements, identify tasks, estimate timelines, and meet production deadlines.

§ Apply professional software engineering best practices throughout the software development life cycle.

§ Offer technical guidance on architecture, code review, and best practices.

§ Possess 12-15 years of software development experience and minimum 10-12 years of team leadership experience.

§ Exhibit knowledge in computer science fundamentals, including object-oriented design, data structures, and algorithms.

§ Fluent in Java or a similar object-oriented language.

§ Implement and consume large-scale web services with strong problem-solving skills.

§ Desired experience and skills include excellent written and verbal communication, contribution to software design documentation, and ability to present complex technical designs concisely.

§ Work with relational and NoSQL databases and build highly scalable distributed software systems.

§ Backend skills: Spring boot, NodeJS, Python, Cloud computing environment, Vue.JS, Python, PHP-Go, Django, Docker, GO etc.

§ Required frontend skills: Flutter, Angular, JS, ReactJS.

§ Cloud platform skills: AWS (CloudFront, Elastic Beanstalk, ACM, S3, EC2, Lambda), GCP (VM Instance, Cloud Run, App Engine), Firebase (Cloud Messaging, Hosting, Dynamic Links).

§ DNS management on various providers like GoDaddy, BigRock, and Google Domain.

§ Deployment of web services on different cloud platforms, including expertise in WordPress deployment and management.

§ Proficient in Apache Solr, Apache Tomcat, Apache Httpd, NginX.

§ Experience taking a project from scoping requirements through actual launch.

Job Type: On site

Job Location: Will be disclosed.

Employment Type: Permanent

Compensation: Best fit as per industry standard

How to Apply: Interested candidates who meet the above requirements and are ready to contribute to a dynamic team are encouraged to submit their resume at rahulATauditorsdeskDOTin  

Please indicate "Application for SDM" in the subject line.

*Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.

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• B.Tech/B.E(Computer Science/Information Technology) and 4+ years of software development experience
• Strong experience in Python
• Strong problem-solving skills, Computer science fundamentals, Data structures, and Algorithms
• Knowledge of Databases such as SQL and Nosql

• The ideal candidate should be an enterprising person with fair exposure to government business / departments. The candidate should have prior exposure to deal with decision makers and should have the hunger for business.
• Prior experience in dealing with Civil Supplies, Consumer Affairs, Dairy, Agriculture Marketing departments will be an added advantage.
• Exposure to commodity trade in general. Exposure in pulses, sugar , oilseeds, F&V would be desirable
• Understanding of the commodity markets and its entire value chain across the commodity ecosystem
• Linkages with Agri commodity trade houses, export firms and Agri related corporates.
• Demonstrated ability to lead and coordinate effectively with a wide variety of stakeholders, including national and local government, trade, banks, community- based organizations, and the private sector
• Experience in networking with the various stakeholders in the government departments and agencies along with ability to influence the decision makers. Prior experience in bid / tendering process including record of accomplishment of successful wins. Should have handled projects worth a min of 10 Cr. plus.
• Ability to commercially manage (revenue collections) large projects within stipulated timelines is necessary for this position.
• Should have lead a team size of ten member’s direct reportees.
• Prior experience in managing technology intensive projects will be highly advantageous for the candidature.

***ONLY FEMALES***

A Zone Manager ensures the Sales Strategy for the company is communicated and implemented within a specific Zone for which this role is responsible.  Drive achievement of sales and revenue targets and develop a business implementation plan for the zone to ensure that it delivers against its targets.

Key Responsibilities:

• Appoint, train and develop new Representatives and Leaders in the zone.
• Achieve Agreed revenue and Active staff count targets and   KPI s of the zone.
• Work with Leaders in the zone to develop their business. Observe and Coach Leaders in the PATD process and create a PATD environment in the zone.
• Conduct Communication meetings with Leaders and Representatives in the zone.
• Identify opportunities to grow coverage in the zone as well as drive company initiatives to increase sales in the zone.

Education Criteria:

Diploma/Graduation/Post Graduation in any stream with experience in a frontline sales, field sale in Direct Selling, FMCG.