Product Designer

Greetings of the day!

We are looking for enthusiastic and customer-focused professionals to join our US Voice Process team. The role involves handling inbound and/or outbound calls for US-based clients, providing excellent customer support, and ensuring high service quality.

Job Description

Designation: Customer Support Executive

Process: International Voice Process (US Clients)

Shift Timing: Fixed Night Shift (US Shifts)

Work Schedule: Monday to Friday

Work Location: Nungambakkam, Chennai

Salary: Best in the industry

Key Responsibilities

• Handle inbound and outbound calls for international (US) customers
• Provide professional and effective customer support
• Resolve customer queries and concerns in a timely manner
• Maintain high-quality communication and customer satisfaction
• Follow company processes and quality standards

Eligibility Criteria

• Experience: 1 to 2 years in International Voice Process (US shifts preferred)
• Communication: Excellent verbal communication and listening skills in English
• Skills:
• Strong convincing and problem-solving skills
• Customer-focused approach
• Ability to work independently in a fast-paced environment

Work life balance / Startup / Learning / Good Environment .................................................................

Key Responsibilities:

· Develop and execute creative concepts and visual designs for a variety of digital and print materials, including marketing campaigns, social media content, website graphics, and promotional materials.

· Collaborate with the marketing and product teams to understand project requirements and translate them into captivating visual content.

· Utilize design software such as Adobe Photoshop, Illustrator, After Effects, and Canva to create high-quality graphics and animations.

· Leverage AI tools like ChatGPT and MidJourney to enhance design processes and generate innovative design ideas.

· Utilize Microsoft Designer for creating presentation materials and other design assets.

· Ensure all designs adhere to brand guidelines and maintain a consistent visual identity across all platforms.

· Stay updated with the latest design trends, tools, and technologies to continuously improve design quality and creativity.

· Manage multiple projects simultaneously, meet tight deadlines, and deliver high-quality work in a fast-paced environment.

· Provide mentorship and guidance to junior designers, fostering a collaborative and creative team environment.

Required Skills and Qualifications:

· Bachelor's degree in Graphic Design, Fine Arts, or a related field.

· Minimum of 2-3 years of professional experience as a Graphic Designer or in a similar role.

· Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects) and Canva.

· Experience with AI tools such as ChatGPT and MidJourney.

· Knowledge of Microsoft Designer for creating presentation materials.

· Strong portfolio demonstrating a range of design skills and creativity.

· Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members and stakeholders.

· Strong attention to detail and a keen eye for aesthetics and visual composition.

· Ability to work independently and manage multiple projects in a deadline-driven environment.

· Creative problem-solving skills and the ability to think outside the box.

Responsibilities

• Create an engaging and knowledgeable online Shopify store to increase sales and revenue.
• Create bespoke Shopify themes and change pre-existing templates per pre-defined brand guidelines
• Be an expert in all aspects of the D2C platform, and work on the UX and UI Design to create unique, strong, and inventive front-end user experiences
• Ensure a smooth connection with Marketing Tools, Platform APIs, and Shopify Apps to optimise the shop for overall efficiency and functionality
• Test and debug websites regularly to improve performance
• Based on their findings, they provide technical support and coordination, protecting enterprises against failure
• Increase conversion rates by optimising the website

• Database Integration
• Java
• Oops concept
• Spring boot
• No SQL server (Mongo DB)
• SQL Server
• Rest API
• MVC
• Hibernate
• API optimization
• Multi-Processing

• 2+ years of relevant work experience in Java & Spring
• Experience in Mongo DB (optional).
• Experience working in software development
• Proficient in Sprint Boot
• Good understanding of Java language
• Knowledge of NoSQL & SQL databases
• Has experience in functional and technical design
• Experience in working with front end technologies and/or front end

• Experience with user-interface
• Background in computer science, with a focus on data structures, algorithms, and API
• Ability to learn other coding
• Demonstrated ability to share knowledge via formal mentoring, reviewing code, reviewing design documents, providing technical talks, teaching classes, or as a consultant on

Website:

We were founded by graduates from IIM-Calcutta, IIT Kharagpur, with past experience working with the Boston Consulting Group, Operations & Product Management domain and folks with 3x start-up experience. We are well funded and are backed by the

• Creating written pieces that are sharp, memorable, and effective at prompting readers to take action.
• Collaborating with influencers to ensure that posts are engaging.
• Optimizing content for publication across various social media sites.
• Scheduling copy for release at optimal times.
• Monitoring users' engagement with and feedback on every post.
• Analyzing and reporting on the effects of publications.
• Maintaining a secure database of all login credentials.
• Making reels for the company – Camera friendly
• Remaining abreast of changes to all pertinent social media applications.
• Exploring the potential value of social media sites that are not yet in our repertoire.

• 2+yrs of experience as a social media executive
• Degree in marketing, communication studies, journalism, creative writing, or similar.
• Expert knowledge of all leading social media sites
• In-depth understanding of the processes surrounding the creation and distribution of paid advertisements.
• Ability to create authoritative and persuasive texts.
• Flexible and engaging writing style.
• Knowledge of pertinent engagement metrics.
• Time management skills
• Experience in working with Start-ups
• Excellent written and verbal communication

(Outbound Sales Specialist)

Experience - 3 to 4 years

Location  - Pune & Bangalore

We are looking for a talented and competitive Sales Specialist who thrives in a quick sales cycle environment. If you're someone who loves travelling and has a strong desire to make a career in IT Sales, then you have reached the right place. The ideal candidate should have the hunger to perform consistently and meet expectations. You must be comfortable meeting end customers and discuss and understand mobility requirements.

Key Responsibilities

The individual role that you’ll play in our team:

• Establish and meet annual sales quotas for regions and territories; projecting expected sales volume for direct & through partner accounts.
• Meeting end customers to discuss their IT Mobility needs and requirements, Should be able to map customer organigram and propose the solution based on needs.
• Should be able to manage OEMs/Reseller/System Integration Partners for product promotion and push for targets. 
• Should be ready for Travels within South India regions.  
• Manage existing and potential new accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process. 
• Should be a team player and working with Internal stakeholders/Allied teams.
• Develop and implement new sales initiatives, strategies and programs to capture new customers
• Should be good at communication, Knowledge on using CRM is an added advantage.
• Maintain records of all sales leads and customer accounts
• Monitor the company’s industry competitors, new products, and  market conditions to understand a customer's specific needs.
• Develop and sustain knowledge of Product features,offerings and associated technologies.
• You will need to be proactive and manage your own sales pipeline.

What we want to see in the potential Candidate

• Strong verbal and written communication skills.
• Excellent selling and negotiation skills
• Great listening skills and a desire to learn proper consultative selling techniques.
• Sound  knowledge  of IT Mobility industry
• Self starter
• High-energy and positive attitude
• Ability to quickly learn and apply new information in customer-facing scenarios
• The ability to write reports and proposals
• The capacity to work well on your own or in a team
• The ability to manage your time and plan your day effectively
• Should have prior experience with a B2B product company
• Has good experience in SAAS B2B sales would be an added advantage
• MDM Domain understanding would be an added advantage.

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale. 

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.