Location - Noida
Duration - 6 Months
Experience – 7-10 Years
In this role, one shall be responsible for developing and supporting applications using Java technology framework.
• Provide support throughout the application lifecycle using the standard DT (Digital Technology) defined support environment comprised of process and middleware support.
• Ensure application incident management, ticket routing, and resolution of issues.
• Provide resolution of application issues as per DT support process within the given SLA.
• Update application code & database objects/data, as applicable, to production server only after UAT and approval from DT. Follow change process for Production deployment.
• Perform comprehensive testing – functionality testing, peer to peer testing based on defined DT.
• Testing deliverable and templates on the applications to ensure and verify that the issues are completely fixed.
• Raise tickets if any issues are reported by mail / phone / in person.
• All incidents to be tracked through Issue Tracker/Problem Management Ticket till Root Cause Corrective Action (RCCA) is identified/issue is fixed.
• All fixes to be followed by testing; DT Owner needs to sign off for the production deployment.
• Deliver improvements and changes with quality on time ( per defined SLAs). Requirement priority to be defined by DT.
• Carry out security testing of all the applications which are requested by DT for SAST/DAST to identify any vulnerability in code. The report for the same needs to be submitted to the DT SPOC.
• Review performance metrics reports and trends with DT Leaders on a Quarterly basis and as requested.
• Document and update the issue resolution knowledge-base on timely basis.
• Enthusiastically identify and eliminate problems and bugs in existing applications, with adequate approvals from DT.
• Provide support for the planned outages during on/off work hours
• Analysis of break-fix tickets, by application, on monthly basis, for root causes along with the recommended preventive actions and a plan to implement preventive actions.
• Upon receiving approval analyse and plan accordingly and perform preventive actions, implement the preventive actions on time.
• Development in the existing applications in accordance to DT SDLC process with all corresponding documentation.
• Applications categorized as Export Control (EC), must be supported by EC eligible person.
• Development and support of the interfaces between the applications.
• RCCA documentation for each unplanned outage
• Incident and request ticket completions with corresponding Service Now updates
• SDLC documentation updates after application changes are implemented
• Professional, timely and accurate user communications
• User documentation
• Quality assurance and testing for all changes.
Qualifications we seek in you!
Minimum qualifications
• BE/B Tech/ MCA/BCA
• Excellent written and verbal communication skills
• Java/J2EE, Spring Boot, Web Services (SOAP/REST), Oracle PL/SQL
• Technical Professional, with expertize abilities in the areas of Java development and implementation.
• Excellent customer facing skills that include conducting compelling technical briefing & demonstrations. The person should have a technical curiosity to implement new technologies and articulate the solutions to the customer.
Preferred Qualifications
• Resource must be eligible to work with Export Controlled (EC) data hence resource should be Green Card (GC)/US citizen.
• Knowledge on Design concepts.
• Ability to lead and balance team independently.
• Good communication and coordination skills.
• Collectively work as a team and handling team experience.
• Language: Java/J2EE, Servlets, Java Beans, GE Support Central
• Web Scripting Language: JSP, JavaScript, HTML, DHTML, XML, AJAX, HTML 5, AngularJS, jQuery
• Framework: Struts (Spring, Hibernate or other framework upon mutual agreement with DT, Casper
• IDE: Net Beans 7.x or above, Eclipse
• Database and Language: Oracle 12c and above, SQL, PL/SQL (including Packages, Stored Procedures, Functions, Triggers), PostgreSQL, MySQL, MS SQL
• Operating System: Windows, Unix, and Linux
• Internet Browser: Microsoft Internet Explorer 11.0 and above
• Code Repository: CVS (Open GE) or GIT
• Experience in ITIL processes
• Excellent planning, coordination, interaction skills, and ability to work as team.
• Good analytical, problem-solving and critical thinking skills.
• Detail oriented and organized, able to track multiple tasks simultaneously
• Proficient in Agile and DevOps environments
• Knowledge of software and application design and architecture
• Experience in software development and coding in various languages (C#, .NET, Java etc.)
• Hands on experience in Agile & CI/CD toolsets such as Rally, Git, Jenkins, Robot Framework, etc
• Understanding of software development lifecycle (SDLC)