Deputy Manager Oracle EBS-Techno Functional.

Location:

This is a 100% remote opportunity for applicants residing in India.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com. 

Who You Are: 

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.

What You’ll Do:

Today: 

• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Use judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time-frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
• Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.

Soon:

• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.

Eventually:

• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
• Strong technical aptitude, analytical and troubleshooting skills.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude.
• The ability to be a team-player as well as work independently. 
• Excellent note-taking skills.
• Experience with ticketing systems.
• Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.

Additional Skills Required: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Client: Born Group

Contratual (Codersbrain Payroll)

Hybrid

Location: Bangalore

Title: Cloud and Automation Engineer

• Budget: 6 L - 3 yrs

• Budget: 10 L - 5 yrs

JD:Position Responsibilities:

• Estimate user stories/features (story point estimation) and tasks in hours with the required level of

accuracy and commit them as part of Sprint Planning.

• Contributes to the backlog grooming meetings by promptly asking relevant questions to ensure

requirements achieve the right level of DOR.

• Raise any impediments/risks (technical/operational/personal) they come across and approaches

Scrum Master/Technical Architect/PO

• Creates and maintains the product test strategy, documents it.
• Creates formal test plans and test reports and ensures they have the correct approvals.
• Coaches and mentors test team members the importance of testing.
• Responsible for test planning
• Organizes and facilitates Test Readiness Review
• Works with the product management team to create the approved user guide ready for the release.
• Provides test coverage reports/automates test cases percentage.
• Ensures high quality deliverable is passed on to UAT phase for stakeholders testing.
• Provides test evaluation summary report (test metrics) for the release.
• Estimates user stories/features (story point estimation) from their point of view and tasks in hours

with the required level of accuracy and commit them as part of Sprint Planning.

• Contributes to the backlog refinement meetings by promptly asking relevant questions to ensure

requirements achieve the right level of DOR.

• Works with the Product Owner to confirm that the acceptance tests reflect the desired functionality.
• Raises any impediments/risks (technical/operational/personal) they come across and approaches

Scrum Masters/Technical Architect/PO accordingly to arrive at a decision.

• Collaborate with other team members on various aspects of development/integration testing etc. to

get the feature working on is delivered with quality and on time.

• Tests features developed by developers throughout sprints to ensure working software with high

quality as per acceptance criteria defined is released as per committed team sprint objectives.

• Have a good understanding of the product features and customer expectations. They ensure all

aspects of the functionality is tested before the product is tested in UAT

• Plan how the features will be tested and should manage the test environments and be ready with the

test data.

• Understands requirements, they create automated test cases thereby ensuring regression testing is

performed on a daily basis. Checks in code into the shared source code repository regularly without

build errors.

• Ensure the defects are reported accurately in Azure DevOps with the relevant details of

severity/description etc and work with the developers to ensure the defects are verified and closed

before the release.

• Update the status and the remaining efforts for their tasks on a daily basis
• Ensures change requests are treated correctly and tracked in the system, impact analysis done and

risks/timelines are appropriately communicated.

Performance testing Roles and responsibilities

• Design, Implement, and Support performance testing systems and strategies
• Designing workload models
• Executing performance tests
• Using consistent metrics for monitoring
• Identifying bottlenecks, and where they occur
• Interpret results and graphs.

• Understand describe the relationship between queues and sub-systems
• Identify suggestions for performance tuning
• Preparing the test report

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Technical Bachelor's degree or Master degree
• Azure Cloud fundamentals.
• Programming languages: Java
• Development methodologies: Agile(BDD with Junit and Code repositories in Git – with feature

branch based development CI/CD)

• Architectural Paradigms: Microservices
• Multi-deployment model support: Container based approach with Docker
• Relevant work experience into ETL\BI testing.
• Write ANSI SQLs to compare data
• Knowledge on SQLServer Database Analysis service
• Knowledge on Azure Data lake
• Data comparison, Data Verification and Validation using Excel
• Relevant work experience into manual testing.
• Technical background and an understanding of the Aviation industry
• Should have worked with test management tools - like ALM(application lifecycle management) or

other equivalent test management tools

• Good documenting/scripting knowledge
• Excellent verbal and written communication skills
• Good understanding of SDLC and STLC
• Proven ability to manage and prioritize multiple, diverse projects simultaneously
• Must be flexible, independent , self-motivated , Punctual, Regular and consistent attendance
• Automation Testing tools like Selenium (or) QTP (Quick Test Professional) and experience on HP

ALM or Devops, , ETL Testing, SQL

• Experience in Load Testing, Stress Testing, Stability testing ,Reliability testing
• Hands on Performance testing tools like HP Performance Tester (LoadRunner), WebLOAD
• Worked minimum 5 years in test automation

Preferred Qualifications (Desired Skills/Experience):

• BE/B.Tech/M.E/M.Tech/M.Sc/MCA degree in IT/CSE/ECE with 6 to 8 years of relevant IT Software

Testing experience

• This Position would require person to work in Flight Domain, below experience would be preferred
• Past experience related to Aeronautical data / Aerospace / Aviation domain.
• Past experience related to Aircraft Performance computation/optimization, Tail Specific

Performance computations using big data analytics, ML and modeling.

• Past experience related to EFB applications, Flight planning, Data link, Flight Management Computer

and Airline Operations.

• Good understanding of weather, air traffic constraints, ACARS, NOTAM’s, Routes, Flight profile,

Flight Progress and demonstrated ability lead technology project and team management in one or

more technology areas.

• Knowledge of aviation industry is preferred.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 5 or

more years' related work experience or an equivalent combination of education and experience (e.g.

Master+ 4 years' related work experience.

Relocation:

This position does offer relocation within INDIA.

• At least 5 year of experience in Cloud technologies-AWS and Azure and developing. 
• Experience in implementing DevOps practices and DevOps-tools in areas like CI/CD using Jenkins environment automation, and release automation, virtualization, infra as a code or metrics tracking.
• Hands on experience in DevOps tools configuration in different environments.
• Strong knowledge of working with DevOps design patterns, processes and best practices
• Hand-on experience in Setting up Build pipelines.
• Prior working experience in system administration or architecture in Windows or Linux.
• Must have experience in GIT (BitBucket, GitHub, GitLab)
• Hands-on experience on Jenkins pipeline scripting.
• Hands-on knowledge in one scripting language (Nant, Perl, Python, Shell or PowerShell)
• Configuration level skills in tools like SonarQube (or similar tools) and Artifactory.
• Expertise on Virtual Infrastructure (VMWare or VirtualBox or QEMU or KVM or Vagrant) and environment automation/provisioning using SaltStack/Ansible/Puppet/Chef
• Deploying, automating, maintaining and managing Azure cloud based production systems including monitoring capacity.
• Good to have experience in migrating code repositories from one source control to another.
• Hands-on experience in Docker container and orchestration based deployments like Kubernetes, Service Fabric, Docker swarm.
• Must have good communication skills and problem solving skills

• At least 4 years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Mandatory experience in MongoDB and MySql.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.

Job Responsibilities: • Content Creation: Create engaging and relevant content for various social media platforms, including but not limited to text, images, videos, infographics, and other multimedia formats. Ensure content adheres to brand guidelines and resonates with the target audience. • Social Media Management: Monitor and manageall company social media accounts, including Facebook, Twitter, Instagram, LinkedIn, Pinterest, and other relevant platforms. Regularly post updates, respond to comments and messages, and engage with the community to foster positive interactions. • Paid Advertising: Implement and oversee social media advertising campaigns, including budget allocation, ad copy creation, targeting, and performance tracking. Optimize campaigns based on data-driven insights to maximize ROI. • Social Media Influencer Collaboration: Identify and build relationships with relevant social media influencers and brand advocates. Collaborate on sponsored content and partnership opportunities to expand brand reach and credibility. • Analytics and Reporting: Monitor social media performance metrics and generate regular reports to track key performance indicators (KPIs), identify trends, and provide actionable insights to improve future campaigns. • Stay Updated on Trends: Stay abreast of social media industry trends, emerging platforms, and best practices. Introduce innovative ideas and technologies to enhance the company's social media presence. • Crisis Management: Actively monitor socialmedia conversations and address any negative comments or issues promptly and professionally. Handle crisis situations with tact and sensitivity, working collaboratively with relevant teams. • Cross-Functional Collaboration: Collaborate with other departments, such as sales, customer support, and creative teams, to align social media efforts with overall business objectives

We are looking to hire a talented ruby on rails developer to manage the interchange of data between our users and the server. You will be responsible for developing and maintaining the server-side logic for the central database, testing performance, troubleshooting, and integrating front-end elements into the application.

To ensure success as a ruby on rails developer, you should have extensive experience working with ruby and back-end integration techniques. Ultimately, a top-level ruby on rails developer can create clean, functional code that perfectly suits the needs of the company.

• Designing and developing new web applications.
• Maintaining and troubleshooting existing web applications.
• Writing and maintaining reliable Ruby code.
• Integrating data storage solutions.
• Creating back-end components.
• Identifying and fixing bottlenecks and bugs.
• Integrating user-facing elements designed by the front-end team.
• Connecting applications with additional web servers.
• Maintaining APIs.

• Bachelor’s degree in computer science, computer engineering, or related field.
• Experience working with ruby on rails as well as libraries like Resque and RSpec.
• Ability to write clean ruby code.
• Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
• Experience with AngularJS or BackboneJS.
• Familiarity with MVC, Mocking, RESTful, and ORM.
• Good understanding of front-end technologies including HTML5, JavaScript, and CSS3.
• Knowledge of server-side templating languages including Slim and Liquid.
• Familiarity with testing tools.

• 2-5 years of experience developing web applications with modern JavaScript programming frameworks, tooling, and libraries.
• Experience working with Angular or React.js JavaScript Framework.
• Expert knowledge of JavaScript, CSS, HTML and related web technologies.
• Expert knowledge of modern JavaScript and tooling (e.g., Angular, React, Redux, Node).
• Experience with API integration and development.
• Experience developing reusable components.
• Proven experience in understanding complex user needs with multiple stakeholders and providing practical solutions that can work in production.
• Experience working on mobile apps is a plus.