Customer Support Genius

Job description

Company Description

RAWMART is a comprehensive solution provider and facilitator for Manufacturers (Sheetmetal & steels &Fabrication) and SMEs, focusing on the entire end-to-end manufacturing cycle. We specialize in smart and cost-effective raw material procurement, seamless supply chain management, manufacturing technology integration, quality control, and process efficiency to deliver superior cost and volumetric output. We aspire to develop similar ecosystems across various product verticals and SMEs throughout the country. Our mission is to partner with and develop SMEs nationwide while adhering to our core principles: Involve, Solve, and Evolve.

Role Description

This is a full-time on-site role for a Business Development Manager (Sheetmetal & fabrication) located in Pune. The Business Development Manager will be responsible for identifying and pursuing new business opportunities, developing long-term relationships with clients, and managing customer accounts. Daily tasks include researching market trends, attending industry events, negotiating contracts, and collaborating with internal teams to ensure customer satisfaction and business growth.

Qualifications

• Business Development and Sales skills (Sheetmetal & Fabrication)
• Experience in Market Research and Analysis
• Strong Negotiation and Contract Management skills
• Excellent Client Relationship Management skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in the manufacturing industry is a plus
• Bachelor's degree in business administration, Marketing, or related field.

What do we look for?

The objective of Lead Conversion Specialist focuses on turning potential leads into actual customers through outbound calls.

Responsibilities and Duties :

1. Overall responsible for the lead conversion

2. Achieving 100% target in conversion

3. Convert the lead into conversion through outbound calls

4. Ensuring the customer slots are booked as per their request

5. Proactively handle any objections or issues that arise during the conversion process to facilitate a smooth transition.

6. Explaining the process of installation if asked by customer

Whom do we look for?

1. Effective time management skills to handle a high volume of outbound calls and follow- ups efficiently.

2. Experience working collaboratively with other teams to address the customer needs and improve the service.

3. Demonstrate strong abilities in both verbal communication and active listening.

4. Mandatory fluency in English and Hindi. Knowledge of any south Indian Language is considered as an added advantage.

5. Being a individual role player.

6. Willingness to work varying days and shifts as required.

About ReadyAssist: ReadyAssist is an AutoTech startup trying to solve the problems in roadside emergency assistance, solving the growing demand for onspot and doorstep service due to the faster adaptation of alternative fuel and enable infrastructures; all these through our robust business process, Deep tech and optimization in ground ops. ReadyAssist is also working on the idea of bringing clean Tech closer to customers through its special EV initiative called GRID, thus joining the global vision of bringing down the carbon emissions to zero. For more details about us: www.readyassist.in

We are seeking a detail-oriented and motivated Data Entry Specialist to join our team. In this role, you will be responsible for accurately entering, updating, and maintaining data in our systems and databases. The ideal candidate will have strong typing skills, attention to detail, and the ability to work efficiently under deadlines.

Key Responsibilities:

• Accurately enter data into databases, spreadsheets, and internal systems
• Verify data accuracy and make necessary corrections
• Maintain confidentiality of sensitive information
• Organize and manage records and files
• Perform regular backups to ensure data preservation
• Respond to data requests and provide information as needed
• Assist with administrative tasks and other projects as assigned

Qualifications:

• High school diploma or equivalent; associate degree is a plus
• Proven experience in data entry or a similar role preferred
• Excellent typing skills (minimum 40–60 WPM preferred)
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office (Excel, Word) and data entry software
• Good organizational and time-management skills
• Ability to work independently and in a team environment

Preferred Skills:

• Familiarity with CRM systems or database management
• Basic knowledge of spreadsheets and online forms
• Good communication skills
• Ability to handle confidential information with integrity

Benefits:

• Competitive salary
• Flexible working hours
• Remote work options
• Paid time off and holidays
• Opportunities for growth and development

SPAY FINTECH PVT LTD is looking for a talented [Banking Alliancer] to join our growing Banking Alliance team!

*About SPAY FINTECH PVT LTD*

SPAY FINTECH PVT LTD is a leading provider of innovative payment solutions in India. We are committed to empowering businesses and individuals with secure, convenient, and affordable financial services. 

*About the Banking Alliance team*

The Banking Alliance team is responsible for building and fostering relationships with key banking partners to expand our reach and offer our services to a wider audience.

*About the role*

In this role, you will be responsible for:

* Developing and maintaining strong relationships with banking partners

* Negotiating and finalizing agreements with banks

* Managing the onboarding and integration of new banking partners

* Supporting the ongoing maintenance and optimization of existing partnerships

* Identifying and analyzing new partnership opportunities

* Contributing to the development and execution of the Banking Alliance strategy

*Qualifications*

* Proven experience in relationship management, preferably within the financial services industry

* Strong understanding of the Indian banking landscape and regulatory environment

* Excellent communication, negotiation, and interpersonal skills

* Ability to work independently and as part of a team

* Strong analytical and problem-solving skills

* Experience working with data and financial models (a plus)

*Benefits*

* Competitive salary and benefits package

* Opportunity to work in a fast-paced and dynamic environment

* Be part of a team that is making a real difference in the financial services industry

Regards

Harsh Porwal

harsh at spay.live

Designation: Business Development Executive

Job Description We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption. Company Profile – IT and Business Services

Position : Business Development Executive

Graduates/ Under Graduates – Immediate Joining Required Gender – Male/Female

Job Type – Full time

• Remuneration – upto 17000 plus incentive
• 
  
• Experience: 6 month to 2 year Experience in Sales/ Business Development in Banking & Finance Industry (Bank/ Insurance Sector) Fresher with excellent communication can also apply. Interview Process (2 Rounds)
• PI & HR
• Director
• Selected candidates will work from office at Vashi , Navi Mumbai
• Role and ResponsibilitiesResearching new business opportunities to increase client penetration
• Generating leads by reaching out to prospective customers
• Build long-term relationships with new and existing customers.
• Pitching products and/or services
• Give a brief about the product, features and benefits to the customers
• New clients Acquisition and Business Development.
• Identifying new sales leads
• Establishing, maintaining and expanding your customer base.
• Responsible for Long range Strategic Business planning & Initiatives
• Collaborating with management on sales goals, planning, and forecasting
• Domain: B2B
• Role: Direct Sales
• Skills Required-Good communication, Interpersonal & negotiation skill,
• Effective time management skills.
• Candidate should be good at multitasking and should be able to work in pressure.
• Self-motivated & ability to learn quickly.
• Must have passion for sales & Flair to interact with people.
• Confident/Positive Attitude

Designation : Technical Lead/ Architect  – Java

Experience: 6+ yrs

Location: Noida

Skills- Must have: Architect exp, design, Strong on Java, cloud, latest tech stacks, hands-on, problem-solving, communication skills, client handling, sprint planning & execution, micro services, spring

 Tech Skills Required:-

-7+ years of design/implementation/consulting experience with distributed applications.

- Experience in infrastructure architecture, database architecture, and networking

- Experience architecting/deploying/operating solutions

- Experience migrating or transforming legacy customer solutions to the cloud

- Working experience on Spring boot / similar frameworks using Java8/11

- Exposure to REST services, web sockets, SOAP services.

- Databases MySQL, PostgreSQL, NoSQL  like MongoDB, Cassandra

- Queuing Systems like Rabbit MQ, ActiveMQ, Kafka

- Implemented MicroServices using design patterns like service discovery, circuit breakers, API Gateway, open-tracing.

- Experience in Security standards like OAUTH2.0, UMA, OpenID-connect.

- Hands-on knowledge on container tools like docker, podman

- Excellent in Problem-solving & solutioning

- Excellent communication skills

- Working knowledge on either of the Top 3 cloud solutions 

Good to have:-

- gRPC

- Kubernetes/Openshift

- Pivotal Cloud Foundry, PKS

- GitHub profile with commit history.

- Certification equivalent to Solutions Architect.

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Be the strategist & the operations in-charge for the brands assigned for Marketplace Management.
Manage the Marketplaces, looking after pricing, product descriptions, and general content.

Be responsible for ensuring all products are listed and optimized to the highest standards across the marketplaces

Help to create and deliver adhoc marketing campaigns across various marketplaces

Manage all products on Amazon, Flipkart, Myntra, Oaytm, Nykaa, and other online marketplaces across India

Increase listing rankings and search results to increase sales conversion and maximize revenue

Generate customer reviews, and monitor ratings to protect and enhance marketplace status

Analyse and evaluate traffic and sales conversion data to improve the effectiveness of online content and marketing campaigns

Keep each marketplace updated with the latest products and promotions

Develop strategies for the clearance of any excess stock

Good knowledge of various tools & techniques used for ROI optimization on Marketplaces.

Good communication skills to deal with external clients & handle in-house (inter-team) operations.

To be successful in this role you must already be working within a Marketplace/Ecommerce position ideally within a Marketplace Agency. You will have demonstrable experience dealing with marketplace platforms, in particular Amazon and Flipkart and have experience in running successful digital marketing campaigns. If you’re a sales focused individual with the ability to manage multiple projects and thrive on working in a fast-paced working environment then please send across your most up to date CV.