Customer Support Genius

Job description

Company: iCloudEMS

Location: [Work From Home / Remote]

Experience: 4–8 Years

Employment Type: Full-time

Job Summary

iCloudEMS is looking for a highly skilled PHP Backend Developer with strong experience in web application development and hands-on expertise in React Native for mobile applications. The ideal candidate will be responsible for developing scalable backend systems, integrating APIs, and collaborating closely with frontend and mobile teams to deliver high-quality education management solutions.

Key Responsibilities

• Design, develop, and maintain PHP-based backend web applications
• Build and manage RESTful APIs for web and mobile applications
• Integrate backend services with React Native mobile applications
• Optimize application performance, security, and scalability
• Work with databases (MySQL/PostgreSQL) for data modeling and query optimization
• Implement authentication, authorization, and role-based access controls
• Collaborate with UI/UX designers, frontend developers, and QA teams
• Troubleshoot, debug, and enhance existing applications
• Follow coding standards, best practices, and documentation guidelines

Required Skills & Qualifications

• Strong expertise in Core PHP / Laravel / CodeIgniter
• Solid understanding of backend architecture and MVC frameworks
• Hands-on experience in React Native (Android & iOS)
• Experience with REST APIs, JSON, and third-party API integrations
• Proficiency in MySQL and complex SQL queries
• Knowledge of server-side security (JWT, OAuth, data protection)
• Familiarity with Git / GitHub / Bitbucket
• Experience with payment gateways, notifications, and background jobs
• Understanding of web hosting, deployment, and server management (Linux)

Good to Have

• Experience in education domain / ERP / CRM/LMS/HRMS/Inventory/ EMS platforms
• Knowledge of Node.js or other backend technologies
• Exposure to cloud services (AWS, Azure, etc.)
• Experience with CI/CD pipelines
• Basic understanding of UI/UX principles

Why Join iCloudEMS?

• Opportunity to work on scalable education management systems
• Collaborative and growth-oriented work environment
• Exposure to modern technologies and enterprise-level projects
• Competitive salary and performance-based growth

Position: E-Commerce Manager

Location: Jaipur

Salary: Up to ₹50,000 per month

Experience Required: 3+ Years

Qualification: Graduate

Working Hours: 9 Hours per Day

6 Days a Week

Job Overview

The E-Commerce Manager will oversee the company’s online sales platforms, drive digital revenue growth, and enhance customer experience. The role involves coordinating with marketing, operations, and logistics teams to optimize website performance, increase conversions, and ensure smooth online operations.

Key Responsibilities

·        Platform Management

Manage day-to-day operations of all e-commerce platforms.

Oversee product listings, catalog management, merchandising, and pricing updates.

Ensure smooth functioning of the website and online marketplaces.

·        Digital Strategy

Collaborate with the marketing team for SEO, PPC, email marketing, and social media campaigns.

Plan and execute strategies to improve online visibility and sales performance.

Monitor competitor activities and market trends.

·        User Experience (UX)

Conduct regular website audits to improve navigation and mobile responsiveness.

Ensure a seamless and user-friendly checkout process.

Optimize customer journey and overall shopping experience.

·        Performance Analytics

Track and analyze KPIs such as conversion rate, bounce rate, traffic, and ROI.

Generate reports and provide data-driven recommendations for improvement.

Use analytics tools like Google Analytics and CRM systems effectively.

·        Inventory & Fulfillment

Coordinate with inventory and logistics teams to maintain stock availability.

Ensure timely order processing and delivery.

Monitor returns, refunds, and customer satisfaction metrics.

Required Skills & Qualifications

·        Proficiency in e-commerce platforms such as Shopify, Magento, WooCommerce, or Salesforce Commerce Cloud.

·        Strong understanding of digital marketing and online merchandising.

·        Experience with Google Analytics, CRM tools, and reporting systems.

·        Knowledge of inventory management and supply chain coordination.

·        Excellent communication, analytical, and problem-solving skills.

Preferred Candidate Profile

·        Strong leadership and coordination abilities.

·        Detail-oriented with a customer-focused mindset.

·        Ability to manage multiple tasks and meet deadlines efficiently.

We are hiring BDM/BDEs with 1- 6 years of experience in IT service-based sales. Must have strong English skills, lead generation experience, and a proven track record in domestic/international client handling in IT Services.

·      Conduct market research to identify potential clients and market trends in cloud computing.

·      Analyze market data to determine client needs and preferences in cloud solutions. 

·      Generate leads through various channels such as cold calling, email campaigns, networking events, and social media platforms.

·       Qualify leads to ensure alignment with our cloud solutions and services.

·      Build and maintain strong relationships with existing and potential clients.

·      Understand client requirements and propose customised cloud solutions to meet their needs.

·      Prepare and present proposals, quotes, and presentations to clients.

·      Collaborate with the technical team to develop comprehensive and competitive cloud solutions.

·      Negotiate contract terms and pricing to ensure mutually beneficial agreements.

Close deals and achieve sales targets within specified timelines.

·      Stay updated on industry trends, emerging technologies, and competitive landscape in cloud computing.

·      Participate in training programs and workshops to enhance knowledge and skills.

Position: Business Development Associate

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh

Language: English & Hindi Salary: 2.40 LPA to 3.60 LPA

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Requirements:

• Bachelor's degree in business management, marketing, or related field.

• 0 - 3 years' relevant work experience in business development or similar field preferred.

• Excellent written and verbal communication skills.

• Ability to handle multiple projects simultaneously and work under pressure.

• Proficient in Microsoft Office and relevant software.

Responsibilities:

• Identifying profitable business opportunities

• Conducting extensive market research

• Creating actionable business strategies

• Nurturing relationships with clients

• Analyzing market trends. 

IT Recruiter

Qualification - Graduate

Experience - At least 2+ years of work experience as a Recruiter

Resourcing Next is an international Recruitment Firm providing specialist solutions to talent acquisition teams, helping them better understand their talent landscape and deliver more direct hires domestic as well as international.

Owing to our significant growth plans we are desirous of recruiting Technical Recruiters for our team who will be responsible for end to end talent acquisition activities, involving senior management search mandates, for our top ranking Indian and Global clients.

Job Description –

IT Recruiter • Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)

• Source potential candidates on LinkedIn/Naukri/Monster/CV Library & other platforms.

• Writing job descriptions and posting to relevant media platforms. Excellent understanding of ATS.

• Screening applicants for competency with the job requirements and ensuring collection of relevant information in the database.

• Presenting most suitable candidate profiles for internal/external reviews.

• Arranging interviews on phone/video/in-person.

• Keeping track of all applicants as well as keeping applicants informed on the application process.

• Initiating onboarding of selected candidates.

• Performing background and reference checks.

• Reaching out for current job openings to passive candidates & consistently following up with prospective candidates.

Skills Required – IT Recruiter

• Proven work experience as a Technical Recruiter with minimum 2 years’ experience

• Ability to understand and explain job requirements for IT roles with Applicant Tracking Systems and resume databases

• Solid knowledge of sourcing and work well in fast paced environments • Excellent verbal and written communication skills • Ability to multi-task and work effectively as a team player

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

We are a team of internet entrepreneurs who love yoga as much as we love science.

Our vision is to lighten thw load of humanity one breath at a time.

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



• Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
• Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
• Own the Live chat feature and inbound customer calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Create and present reports as required.
• Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

• Proven customer support experience or experience as a client service representative
• Exposure to US customers, with excellent oral and written communication skills in English.
• Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
• A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
• Ability to work in fast paced and high pressure environment
• Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.

At Priori Capital , we are building The financial SaaS for the Businesses operating with digital assets by empowering the teams to operate in an  effective, efficient and error-free manner by bringing all things finance on one platform. We aim to solve digital asset management for institutions offering cryptographic security, user management setup and secure access to the blockchain ecosystem.

We are currently in a fast-paced growth environment where the only constant is evolution!

Our team includes individuals with experience in internationally known blockchain and fintech companies like Polygon (Matic), The Dapp list, udaanCapital, Iris, Cognizant, etc.

We are a part of the Kira community and backed by a Polygon Co-founder as an investor and a mentor.

We’re looking for someone passionate about driving innovation and solving exciting problems.

Role Summary

We, at Priori, are looking for a self-motivated and experienced individual to join as our Business Development Manager. We are looking for someone to lay out a sales strategy and execute the same. You will have an existing network amongst the crypto organizations and will lead our sales efforts by building relationships with prospective customers across Europe, UK & Asia.

• Define short and long term Sales strategy to enable product adoptions
• Lead the development of tools, techniques and literature to make an effective sales process
• Identify the most effective channels to connect with potential customers
• Identify potential prospects, deep dive research on their requirements, identify relevant use case of our product to them, pitch,  negotiate and close targets while making it a positive experience for the customer
• Build long-term meaningful relationships, understand the customer’s pain points and requirements and work with the business team to translate potential opportunities into future features 
• Work closely with the product and business team in understanding upcoming features and keep the customers informed and excited about the same
• Build and lead a high performing sales team
• Monitor and analyse key metrics to build opportunities

What you will need

• 5+ years of experience in a client facing business development role for SaaS or Fintech product to B2B/ Blockchain projects in Europe, UK and Asia
• Proven success in recognizing prospects, negotiating and closing B2B technology/fintech products
• Existing network within the Crypto Organization’s decision makers
• High level of energy and self- motivation to secret short and long term strategies to bolster product adoption
• Proficient with CRM software and forecasting
• Passion to build and lead an excellent sales team
• Exception listening skills to understand customer needs and pain points to identify potential business opportunities
• Excellent written and verbal communication skills
• Ability to adapt effectively in a hyper-growth early-age Web3 startup environment
• Active team player, self-starter, and multitasker with a process-oriented mindset who can quickly adjust priorities.
• Open to travelling

• Competitive Salary
• Work from anywhere
• Flexible work hours
• Self-managed leave policy
• Learning budget to hone your skills or acquire new ones
• Be a part of an inclusive, international and fast growing environment

Responsibility

• Manage largeamounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Must be Graduated or Post-Graduated.
• Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.