Customer Support Genius

About the Position

Our Expectations

• Strong knowledge of Microsoft Dynamics CRM architecture In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security model, and Web services.

• Hands-on experience architecting solutions that involve CRM customization to include server side code, custom business logic, integration modules, workflow assemblies, and plug-ins. Experience of automating business processes with workflows

• Should be able to automate the CRM for converting the quote to order, which should be fetched from our websites or manual entry.

• Must Understand the functionality of Microsoft CRM Modules, Customizing Objects (Forms, Classes, Data Dictionary and Reporting)

• Should be well versed with Email Router Configuration and Reporting Extensions

• Customize the Ticketing Tool in CRM which should be used internally as well for clients

• Experience in implementation and integration between CRM with other tools like GP , AX etc

• Should have good written and verbal communication.

• Exposure to the following Great Plains Modules: Project management & accounting, Travel & Expenses, Procurement & Sourcing, Accounts Payable, Accounts Receivable, Inventory Management, Project management and accounting, Human Resources, System Administration.

• Involve in numerous customizations as per the client requirements in both Rich and Enterprise portal developments to enhance the standard functionality of Sales, Project management, and Expense, Home, Timesheets, Purchase and Inventory modules. Performed unit testing and prepared unit test documents.

• Exceptional communication, analytical, inter-personal and problem solving skills. Dedicated and highly ambitious to achieve personal as well as the organizational goals.

Must Have:

• 8+ years of experience with Microsoft Dynamics CRM (architecture, development, rollout, maintenance, data management, migration)

• C#

• SQL

• Proficient in English

• Functional requirement gathering, technical specification writing, system implementation, & integration development.

Salary as per Industry or 30% hike on current CTC

Eligibility Criteria:

1. Excellent Verbal and written communication

2. Willing to work 6 days a week (should be available on Saturdays & Sundays)

3. Willing to invest 3-4 Teaching hours every day

4. At least 1 year of English Teaching experience

5. Should have good Wi-Fi and a Laptop with Webcam

Key Responsibilities:

• Lead and manage the legal department.
• Provide legal advice to the board, senior management, and various departments on corporate matters.
• Draft, review, and negotiate commercial contracts, agreements, and other legal documents.
• Ensure the company complies with all applicable laws, regulations, and industry standards.
• Represent the organization in legal proceedings, arbitrations, or negotiations; manage external legal counsel when required.
• Monitor changes in legislation and assess their impact on the business.
• Handle legal aspects of mergers, acquisitions, partnerships, and other strategic deals.
• Manage legal risks and develop policies and procedures to reduce potential exposure.

Requirements:

• Bachelors or Master’s degree in Law (LLB/LLM).
• Minimum 8-10 years of relevant experience, preferably with exposure to corporate and commercial law.
• Strong leadership, negotiation, and analytical skills.
• Excellent written and verbal communication skills.
• Proven ability to work in a fast-paced, dynamic environment and support business growth while ensuring legal integrity.

About the Company

It is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services. We pride ourselves in being a trusted Investment bank servicing customers with the best results in advisory in their investments, the best corporates for their growth & capital need, and families in managing their wealth. Led by seasoned bankers, we work with the largest and the most reputed investors.

Location: Ahmedabad

Job Description

• Develop dynamic PowerPoint presentations in the given time frame in an accurate manner with quality. 

• Develop and improve external client templates, and infographic layouts in PowerPoint, Word, and Excel. 

• Format designs and transform rough slides /hand-drawn sketches into visually appealing PowerPoint Presentations. 

• Formatting presentations and business-related documents as per the Equirus brand guidelines. 

• Follow creative direction and actively participate in any given deliverable

Requirements

• 1 - 3 years of related experience, Graduate / Postgraduate 

• Microsoft Office expert level - Word, PowerPoint, Excel 

• Ability to work in a fast-paced, team-based environment with minimal supervision

∙ Tele consult incoming Buyers, assisting them throughout their property search. ∙

Attend inbound requests and queries on selected units, scheduling/confirming site visits with trained team members for site visits. ∙

Understand the buyer's requirements, update all details in the portal, suggest best options, collect feedback, educate the buyer on facts and real estate appreciations, and guide the buyer to a decision.

∙ Moderate negotiations or forward interested buyer profiles to a team of experts for negotiations and settlement.

Job description :

We are hiring an Inside Sales Manager who will help drive high-quality output from our Inside Sales Team of Team Leads & Telesales Executives with 100+ members, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition
You will be working closely with the internal stakeholders and will be responsible for sales strategy, implementation, and process optimization.

Job Roles and Responsibilities:

• Create a sales strategy for our range of products & execute it with excellence.
• Train TeleSales Team Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
• Own the entire sales funnel & improve conversion rates, generating Sales Reports
• Work closely with the recruitment team to find exceptional talents for the telesales team.
• Focus on finding out the key tracking metrics for performance improvement and implementing them.
• Engage with internal stakeholders viz. Marketing, operations, etc. for smooth operations and improvements.

Who Would Be a Best Fit:

• 5+ years of experience in Inside Sales/telesales experience in a B2C environment is mandatory.
• Building, developing & leading a high performance in telesales team.
• Managed a sales quota of more than 1 crore per month.
• Is required to be a great people manager and should have managed 100+ Team members/Large Teams experience.
• Has delivered exponential growth in previous roles by turning around the sales team performance by leveraging technology with innovative solutions.
• Have exemplary people management skills with inspirational leadership skills.
• Have showcased the ability to connect with team members & lead them to achieve stretch goals.
• Has a growth mindset Identifies opportunities & has a successful track record of delivering in a dynamic & undefined environment.
• Comes with very strong problem-solving skills.
• Has proven ability to do root cause analysis, create & execute long term sustainable solutions.
• Have very strong communication skills.
• Should be able to work with both internal & external stakeholders exceedingly well.