Customer Support Genius

Company Description

Established in the year 2000, KGiSL Educational Institutions is the brainchild of Dr. Ashok Bakthavathsalam, founder and managing director of KG Information Systems Private Limited (KGISL).

Branded as the pioneers in industry-embedded education in the region, KG Group of Institutions at Saravanampatti boasts of being the only campus that fosters the perfect integration of institute – industry infrastructure in an environment of perfecting learning.

Role Description

This is a full-time, on-site role for a Program Mentor located in Coimbatore. The Program Mentor will guide and assist students in their academic and professional development. Responsibilities include mentoring students, conducting workshops, providing individual and group support, assisting with curriculum planning, and tracking mentee progress. The mentor will also collaborate with the faculty and administration to provide insights and feedback on program improvements.

Qualifications

• Mentor students in C and Python programming concepts and best practices
• Strong mentoring and coaching skills, with the ability to guide students toward their goals
• Experience in planning and conducting workshops or training sessions
• Excellent written and verbal communication skills
• Ability to collaborate effectively with faculty, students, and stakeholders
• Organizational and time management skills to track and support student progress
• Prior experience in an educational or related field is advantageous
• BE / B. Tech degree is preferred with CSE and IT background

Job Details

- Job Title: Senior Account Executive (Inside Sales)

- Industry: SAAS

- Function: Sales/Business Development

- Experience Required: 5-8 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: Excellent Communication Skills, SaaS Sales, lead generation, End to End Sales

Criteria:

6+ years of overall experience with 4 and more years in SaaS sales (mandatory)

Proven experience in inside sales / outbound sales, preferably in APAC markets.

Strong track record of owning end-to-end sales cycle (prospecting u2192 demo u2192 negotiation u2192 closure).

Strong experience in pipeline generation, opportunity management, and accurate forecasting.

Experience delivering product demos and articulating technical features & business value. 

Job Description

What will you create and do?

We are looking for a smart, well-spoken Account Executive with experience in the APAC markets to assist our company in expanding our customer base. The Account Executive’s responsibilities include promoting and selling company products by demonstrating the advanced technical functions of the product as well as its uses and benefits, understanding customer requirements & documenting the same, creating opportunities, submit proposals, negotiate & close deals. To be a successful Account Executive, you must have excellent communication, interpersonal, customer and closing skills. You should also demonstrate the ability to meet deadlines and have strong analytical skills.

Experience Range: Overall 6+ years, 4+ years in SaaS sales

Education Qualification: Graduation

What will qualify you for this role?

Essential:

● Planning and Organization – The ability to establish a process for activities that lead to the implementation of systems, procedures or outcomes

● Results Orientation – The ability to identify actions necessary to complete tasks and obtain results

● Goal Achievement – The overall ability to set, pursue, and attain achievable goals, regardless of obstacles or circumstances

● Flexibility – The ability to readily modify, respond to, and integrate change with minimal personal resistance

● Data Analysis – The ability to read and analyze data

● Customer Focus – Commitment to customer satisfaction.

Desired Skills:

● Interpersonal Skills

● Personal Accountability

● Diplomacy & Tact

● Self-Management

Key Responsibilities:

● Identify and develop new business through networking and prospecting techniques.

● Prepare and deliver customer presentations, including high-level solution overviews and/or demos.

● Understand customers’ business needs and challenges and position the relevant solutions that address those needs.

● Persuade potential buyers that a product or service best satisfies their needs in terms of quality, price, and service delivery while managing customer objections.

● Develop pipeline by using the company’s sales methodology and processes.

● Manage sales opportunities throughout the sales cycle.

● Strong outbound sales experience

● Ensure accurate and timely forecasting and reporting for management visibility.

● Strong knowledge of scientific and technical products.

● Excellent interpersonal skills.

● Create sales literature to promote company solutions, products, and services.

● Demonstrate the technical features and benefits of our products.

● Advise customers on technology upgrades and related products.

● Compose tender documents and customer proposals.

● Generate purchase orders and sales receipts.

● Maintain strong customer relations.

● Attend product training courses and seminars.

● Meet sales targets.

Job description

Responsibilities:

1) Develop a deep understanding of Morphedo's products and their applications across different industries.

2) Stay updated on industry trends, competitor products, and emerging technologies.

3) Engage with potential clients to understand their needs and requirements.

4) Conduct product demonstrations, presentations, and technical discussions with clients to showcase the benefits of our solutions.

5) Provide technical support and guidance throughout the sales process.

6) Collaborate with the product development team to tailor solutions to meet specific client needs.

7) Create proposals, quotes, and technical documentation as required during the sales cycle.

8) Build and maintain strong relationships with clients, understanding their long-term goals and challenges.

9) Act as a trusted advisor to clients, providing insights and recommendations on how Morphedo's products can address their needs.

10) Work closely with the sales team to work on strategies

11) Provide input for marketing campaigns, product positioning, and sales collateral development.

Requirements:

*Bachelors and Master Degree in Engineering or a related technical field.

*Proven experience in a technical sales role, preferably within the deep tech or engineering industry.

*Strong understanding of Engineering, Medical, IoT, AI, Aerospace & Defence, and/or Embedded Systems.

*Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. *Ability to work independently and as part of a team in a fast-paced environment.

*Willingness to travel as needed to meet with clients and attend industry events.

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast with customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.
• To analyze sales performances and recommend improvements.
• To ensure that sales team follows company policies and procedures at all times.
• To develop promotional programs to increase sales and revenue.
• To plan and coordinate sales activities for assigned projects.