Customer Support Genius

Submit this assignment to get evaluated: 

https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

About Jinn

Jinn is a Voice AI sales agent for businesses. It is a GenAI powered online equivalent of a smart and empathetic sales person. It helps brands convert more customers and increase sales.

About role:

• Pre-Sales Role in a B2B SaaS startup in AI space led by 2X entrepreneurs from IIT, IIMs. Fast paced with a lot of learning and growth.
• Responsibility: Doing research and making a list of potential leads. Outreach to leads at Scale leading to selling Voice AI agent to businesses. Generate leads, Build relationships, Get customer inputs on product, and most importantly Generate Revenue
• Duration: 3-6 months internship || Converts to Full Time based on performance 
• Compensation (Stipend): 15-25k per month || Full time 4 - 6 LPA
• Ideal Profile: Interest in building a sales career, great communication, good discipline, basic understand of tech (AI)
• Process: Assignment followed by Interview || Assignment Link: https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

Strong Senior Solutions Engineer (Pre-Sales) Profile

Mandatory (Experience 1) – Must have 5+ years of relevant experience in pre-sales solution engineering in a B2B SaaS environment

Mandatory (Experience 2) – Must have hands-on experience conducting technical discovery sessions, client demos, and proof-of-concepts (POCs) with enterprise or mid-market clients

Mandatory (Experience 3) – Must have experience in solutioning, configuring, and implementing techical demos of SaaS products

Mandatory (Experience 4) – Must have strong understanding of APIs and SaaS architecture

Mandatory (Company) - B2B SaaS

Mandatory (Graduation Year): Candidates should have graduated in 2018 or before.

Mandatory (CTC) - Candidates current CTC should not be less than 20L.

Job Title: Process Executive – Voice (Digital Marketing Support)

Location: Gurgaon And Hyderabad

Work Schedule: Rotational Shifts 

Experience:

Freshers with Certification in Digital Marketing

Experienced: 0 to 6 Months in Digital Marketing (Preferred)

Job Summary:

We are hiring for the role of Process Executive – Voice with a specialization in Digital Marketing Support. This role involves providing voice-based customer and client support for digital marketing platforms, tools, and campaigns, including handling complex technical queries and contributing to platform optimization.

Key Responsibilities:

* Act as the first point of contact for advertisers and marketers using digital platforms.

* Handle voice-based queries related to campaign performance, ad delivery, billing, targeting, and account configuration.

* Resolve complex technical and platform-related queries via voice support.

* Collaborate with internal teams to escalate and resolve advertiser issues in a timely manner.

* Detect and track app/platform defects and inconsistencies.

* Provide consultation and guidance on best practices for campaign optimization.

* Contribute to continuous improvement by identifying root causes of recurring issues and suggestions

Selected intern's day-to-day responsibilities include:

1. Provide a delightful renting experience to customers

2. Help maximize sales at all opportunities and provides a friendly and welcoming environment

3. Achieve individual/team sales targets

4. Communicate effectively with customers to determine needs

5. Demonstrate ways to increase store productivity

6. Apply sales transaction knowledge to process routine discounts, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations

7. Participate in all merchandising activities including, but not limited to daily stock maintenance, product transfers, and floor changeovers

8. Maintain a professional and personal appearance consistent with established guidelines

9. Actively support securing company assets through effective loss prevention in compliance with company policies and procedures

10. Accurately enters customer and product information into company backend tools on a day to day basis

11. Ensure ease of customer shopping experience by maintaining replenishment, quality checks, visual merchandising and hygiene standards

About the Role: Sales operations is a vital function within an organization that focuses on optimizing and improving the effectiveness of sales processes. Operating behind the scenes, sales operations professionals play a crucial role in supporting the sales team and driving revenue growth.

Responsibilities:

·      Optimize sales processes and workflows for maximum efficiency.

·      Oversee the implementation and maintenance of Customer Relationship Management (CRM) system.

·      Analyze sales data and prepare reports to provide insights and recommendations.

·      Forecast sales and set goals for the team

Requirements:

·      Excellent communication and collaboration skills

·      Problem-solving and critical thinking abilities.

·      Knowledge of market trends and competitive landscape.

• · Detail-oriented with exceptional organizational skills

- Generating business through online freelancing portal likes freelancer, upwork, guru etc.

- Good write proposals skill for projects

- Setup portfolio on websites and get projects through these websites

- Should be comfortable in client interaction

- Should have prior experience in software or Web Development Company.

- Candidates should be dynamic enough to achieve our monthly or quartely targets.

• Understand the GST business
• Timely generation of invoices
• Communicate with clients
• Responsible for accounts receivables  
• Maintenance of data, Data collation, submission of reports as required
• Coordinate with support team/domain team  

Skills and Qualifications

• Good communication
• 2+ years’ experience in an operations management position
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner. 

• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

• Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues

• Understand the technical application of the Velocity suite of products and services

• Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences 

• Write it Down: identify and create documentation that Empower Others 

What do you need?

• 3+ years of relevant experience in Customer Success

• Have an understanding of web applications, REST APIs, DB Systems

• Experience with JavaScript, Ruby, Perl, or Python programming

• Prior knowledge of DBMS, SQL

• Past experience of using tools like Postman, Kibanna, 

• Strong analytical and problem solving skills.

• Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

• Team player with solid communication and presentation skills

• Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations