Customer Support Genius

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding 

  - Order Status Queries

  - Promotional Assistance

  - Product Information

  - Site & App Navigation & Troubleshooting

  - Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly. 

Location: Surat, India

Only for Female And should have fluence english

Position Type: Full-Time

Company Overview:

Votiko is a dynamic and growing company based in Surat. We are committed to fostering a positive and inclusive work environment that empowers our employees to achieve their full potential. We are seeking an experienced and dedicated HR Specialist to join our team and contribute to our continued success.

Responsibilities:

• Manage end-to-end recruitment process, including sourcing, screening, interviewing, and hiring candidates across various positions.
• Coordinate new employee onboarding, orientation, and training programs to ensure a smooth integration into the company.
• Administer HR policies and procedures, ensuring compliance with local labour laws and regulations.
• Monitor and track attendance, leave, and other time-related matters to ensure accurate payroll processing.
• Stay updated with industry trends and best practices to ensure the company's HR practices remain competitive and effective.

Qualifications:

• Bachelor's degree in Human Resources Management, Business Administration, or related field.
• Experience in HR roles, with a strong understanding of HR functions, processes, and best practices.
• Knowledge of local labor laws, regulations, and compliance requirements is essential.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using HRIS and MS Office Suite.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Demonstrated problem-solving abilities and a proactive approach to addressing HR challenges.
• High level of confidentiality and ethical standards.

Benefits:

• Competitive salary package
• Professional development opportunities
• Friendly and supportive work environment

If you're interested in joining our dynamic team as an HR Specialist, application.

Salary: 15,000-20000

Working Days- Monday to Saturday 

About enguru Enguru is India’s leading destination for online learning English, with over 4 crore learners who have used our products. enguru caters to multiple audiences, including adult and children learners looking to learn English through live group and/or personal classes.

• Good Communication skills (Fluency in English, Hindi, and any regional languages).
• Should be comfortable to take multiple calls in a day. • Highly organised and mature with respect.
• Providing complete information about the product to the customer.
• Receiving inbound calls and counselling for Customer.
• Outbound calls as per leads received from support teams.
• Should have the capability to judge the requirements of the customer.

Location: Bengaluru 

• Manage relations with existing clients, make client reports and quotations.
• Onboard new clients on our mobile application and maintain a healthy relation with them by catering to every infrastructural material and other requirements
• Set up and conduct business collaboration meetings with companies and our suppliers.
• Identify new avenues of growth, suggesting and building campaigns which can benefit the overall performance of the sales department.
• Convert leads to business with lead generation, customer interaction, and persuasive skills
• Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and tactics.
• Communicate with various target groups, understanding their needs, maintaining relationships 
• Identify sales leads, pitch services to new clients, and maintain a good working relationship with them.
• Work with the internal product and management teams to increase sales opportunities for the organization

We are Hiring! 

About Us:

Gipfel and Schnell Consulting Pvt Ltd was established in 2009. Our journey began with a clear purpose; to leverage our extensive experience in the IT industry and bridge the gap between Companies and highly-skilled Talent. With this purpose as our driving force, we started with a specific focus on Talent Acquisition and IT Consulting. Our accomplishments in these fields spurred us on and, after three successful years, we added a strategic HR Practice arm to our list of competencies.

So far, we have successfully placed over 5000 candidates in various knowledge roles and executed over 50 turn-key projects in the space of HR Consulting & Advisory Services.

We have also propelled our success by expanding our core team to include industry experts who provide valuable insights and contribute to specific focus areas.

The current opportunity lies with our Talent Acquisition (TA) Vertical and we are looking to add to our current team of 40 members.

What’s in it for you – 

• Salary above par with market standards
• Focused Training & Workshops on Recruitment Processes, Best Practices and Technology Stacks
• Exceptional Incentive Structure
• Additional Performance Bonuses, Reward and Recognition Programs
• We are a flexible organization that works 5 days a week focused on results
• Medical and Accidental Insurance Plans for self and family (conditions apply)
• Education and/ or Experience are not a selection criteria

What does it require from you –

• Understanding the Client Requirements and ensuring a steady pipeline of qualified candidates
• Including sourcing, screening and scheduling candidates for interviews
• Strong Communication Skills - The ability to communicate effectively is a core skill required to be a successful recruiter
• Quick Learner - Ability to quickly use and understand the various tools and, processes that ensure a high level of performance and customer satisfaction
• Someone who does not shy away from a challenge and sees an opportunity to grow in every scenario
• Curiosity - Towards Technology, Organizations and the Diverse Industries in today’s rapidly changing business world
• Comfortable communicating in English
• Proficiency in using MS Office suite (MS Word, MS Excel, etc.) is a significant advantage

If you believe the above fits your personality, capabilities and, aspiration, we would love to have a chat with you.

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's / BBA degree.
• 1+ years in SaaS sales industry.
• Experience in full sales cycle including deal closing demonstrated sales success.
• Strong negotiation skills.
• Strong communication and presentation skills.
• CRM experience shall be a BIG PLUS.

About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!

Department: Customer Experience

Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities

•  Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
• Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
• Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
• To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

What are we looking for?

• Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
• Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
• Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
• Should have managed - Emails/Calls/Chat/Social Media queries.
• Ability to multi-task, and must have excellent communication skills.

Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ

We are hiring for an Inside Sales Executive.

Company Name - Ginesys

Url - http://www.ginesys.in/">www.ginesys.in

Role - Inside Sales 

About Company –

Ginesys is one of the leading retail software companies in India and is the most preferred solution for fashion and lifestyle brands and supermarkets. We have offices in 5 metros (Gurugram, Kolkata, Mumbai, Bengaluru, and Hyderabad) and a team strength of 150+. Our customers are typically SMB retailers and lifestyle brands and currently, our user base is 20,000+. We recently raised PE funding and are looking to expand our team strength in all the core areas to ensure we are delivering cutting edge solutions to this market in the best possible way. Ginesys is a great Launchpad for anyone looking for a career in SaaS, Enterprise, ERP, and Retail Solutions.  

Responsibilities, Duties and Required Skills

• Research new prospects and generate interest through emailers and cold calling
• Follow up with prospects for feedback on the sales process
• Team up with channel partners to build a pipeline of exciting deals
• Update CRM software on existing prospects and customers contacts
• Route qualified opportunities to the appropriate sales executives for further action  

•  To assist the marketing team in achieving overall activities through active planning and participation in trade shows and meets.

Required Skills

• Must maintain and exhibit the highest standards of ethical conduct
• Proven ability to generate a pipeline for the sales team in B2B sales
• Have worked in Software / IT companies
• Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
• High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy

If Interested, please share your updated CV  and also your availability for face to face interview. For any query, you can reach me on the below-mentioned number

• Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users

• Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships 

• Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered

• Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform

• Envision and execute strategic partnerships e.g., industry associations, universities

• Managing own and team’s BD pipeline - tracking communications, success rates, etc.

• Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations