Customer Support Genius

-An Associate Product Manager assists in the development and execution of product strategies.

-Responsibilities include market research, collaboration with cross-functional teams, assisting in product planning, and supporting the product lifecycle.

-Additionally, they may contribute to the creation of product roadmaps, gather and analyze user feedback, and aid in the coordination of product launches.

About the job

We are looking for a driven, self-starter who can be a core member of our Enterprise Business Development team and support our rapidly growing sales activities.

Responsibility:

• Responsible for creating and nurturing the sales pipeline through focused outreach.
• Research in geographies, sectors, and companies in target markets to support sales strategy, spot opportunities and identify target enterprises.
• Prepare a compelling pitch to open doors in target accounts; Qualify accounts via direct/indirect validation before adding to the pipeline.
• Identify the right people in target accounts and set up introductory meetings for sales teams.
• Support the marketing team in outreach during branding exercises and events.

What are we looking for:

• Bachelors / Masters in Business Administration with minimum 1 year of experience.
• Excellent written and verbal communication.
• Ability to do deep Market Research, connect the dots, client personas and information into a compelling pitch.
• Familiarity with social media tools.
• The ability to hustle, work with ambiguity and actively participate in problem-solving would be highly valuable.
• A personal interest in the climate space and curiosity about solutions for the same would be a bonus.

Benefits:

1. An exciting, enriching, and challenging work environment.

2. Ability to work directly with founding team members to shape the company.

3. Friendly and conducive working atmosphere.

4. Opportunity to participate in the zero-to-one journey of building a startup.

5. A competitive salary and comprehensive medical insurance coverage.

6. Significant upside through an employee-friendly ESOP policy.

7. Generous PTO / sick leave.

8. Annual company retreat.

9. Bring your dog to work.

About StepChange:

There are growing public and regulatory demands on companies to measure and report their ESG (Environmental, Social, and Governance) metrics and adopt responsible and ethical business practices. As a result of this growing awareness, businesses are looking for science-based methods to become more sustainable.

StepChange is focused on developing state-of-the-art sustainability tools for businesses, with the goal of empowering these companies with a suite of sophisticated solutions for measuring, managing, improving and reporting their ESG performance across a comprehensive set of metrics.

We believe that equipping companies with the specialised tools they need to achieve their sustainability goals will play a vital role in enabling the transition to a more sustainable global economy, while simultaneously tackling some of the world's most pressing problems along the way.

We are an early stage, global, VC-funded startup based in the US and India. The founders are MIT and IITB alumni with past experience at McKinsey, Ola, Accel and multiple social enterprises.

1. Job Types: Full-time, Regular / Permanent
   Salary : No bar for the right candidate 

Roles & responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information via email.
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers and updating the same on CRM
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services
• Upselling products and service
• Researching and qualifying new leads

About the job

     As the AGM - Retention, you will be responsible for developing and implementing our marketing strategy for player retention on the platform. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure player retention on the platform and optimum utilization of all resources. Ideate and execute innovative campaigns for player retention on the platform. You will need to strategize and implement various promotional offers and bonus offers to increase deposits and ARPU. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.

Responsibilities

• Develop and implement a cohesive marketing plan for player retention through various platforms.
• Create aggressive monthly and quarterly retention plans and ensure we meet them.
• Ideate and execute innovative campaigns for player retention on the platform. Strategizing and implementing various promotional offers and bonus offers to increase deposits and ARPU.
• Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behavior, usage, and spend.
• Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and retention. 
• Prepare regular reports and presentations on marketing metrics.
• Conduct market analysis to identify challenges and opportunities for growth.
• Provide guidance and ideas to organize effective marketing events.
• Conduct thorough competitive analysis to stay informed and ahead of the competition.

Requirements

Qualifications

• Demonstrable experience in a senior role leading customer retention as well as designing and implementing successful marketing campaigns.
• Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
• Advanced Excel skills, and knowledge of SQL and tableau is preferable.
• Ability to creatively solve business problems through strategic and innovative approaches.
• Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
• Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
• Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
• Ideally, should have gaming or e-commerce industry experience.

About BLITZPOKER

BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.

In India, majority- owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.

Responsibilities:

• Produce well-researched content for publication online and in print
• Communicate using industry best practices
• Follow an editorial calendar, collaborating with team members to ensure timely delivery of materials
• Develop content for multiple platforms, like websites, email, datasheets, case studies, videos, and blogs
• Use SEO strategies and make the content keyword optimized to maximize the online visibility of the content in search results
• Draft responses to technical proposals with inputs from technical team

Eligibility Criteria

• 2-3 years of experience in working as a Technical Writer/Content Writer
• Proven expertise of writing impeccable English
• Ability to work independently with little or no daily supervision
• Good time management skills
• Graduate or Post Graduate

“Key skills”

“Key skills”

• Who has a good command in English?
• Should be a Good Team Player with a High Learning Attitude
• Want to learn new things and advance level of SEO.

“Responsibilities and Duties”

• Handling ON job SEO tasks.
• Improve a company's projects organic search results.
• Place keywords appropriately to gain the most search engine traffic.
• Handle multiple social media platforms.

• Who has a good command in English?
• Should be a Good Team Player with a High Learning Attitude
• Want to learn new things and advance level of SEO.

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results