Customer Support Genius

About Us:

InstaWeb Labs Pvt. Ltd. builds Websites.co.in, a platform that lets micro-businesses create a website in 5 minutes. With 4M+ users in 190+ countries and 98 languages, we’re globally recognized by Google, Facebook, and Cornell for innovation and impact.

We're seeking a high-ownership, analytical, and resourceful intern to work directly with our founders on growth, strategy, and high-impact initiatives.

Responsibilities:

-Run growth campaigns & strategic experiments (outreach, ambassador programs, partnerships)

-Prepare investor decks & lead due diligence processes

-Build & track OKRs/KPIs across the org

-Liaise between founders, teams, and key partners

-Manage high-priority projects with tight deadlines

Skills:

-Strong problem-solving & analytical skills

-Excellent stakeholder & project management abilities

-Fast execution with minimal oversight

-Ability to handle confidential information

-Prior exposure to startups/consulting/high-growth teams is a plus

🏦 HDFC Bank – Relationship Manager (Mortgage Sales)

📍 Location: Vikram Vista Building, 1st Floor, No: 289, West Sivan Kovil Street, Behind Kamala Theatre & Aditya Hotel, Vadapalani, Chennai – 600026

🕘 Employment Type: Permanent, Full-Time | Day Shift | On-site

📅 Notice Period: Immediate Joiners Preferred

💼 Industry: Banking & Financial Services

🔍 Department: Sales – Mortgage Loans

💰 Compensation:

• Monthly Salary: ₹20,000 – ₹25,000 (In-Hand)
• Additional Benefits: Performance-based incentives
• Openings Available: 80 positions

🗣️ Languages Required:

• English
• Tamil

🎓 Qualification & Eligibility:

• Graduate (10 + 2 + 3 format – Any Stream)
• Experience: 0 – 5 years (BFSI/NBFC sales experience preferred)
• Age Limit: 18 – 40 years
• Mandatory: Two-wheeler with valid license (for local travel)

🔍 Job Overview:

Join HDFC, one of India’s most trusted and respected private banks, as a Relationship Manager – Mortgage Sales. This dynamic role is focused on engaging with customers, sourcing new business, and maintaining strong client relationships in the home loan and mortgage segment.

🚀 Key Responsibilities:

🗺️ Area/Geography Mapping

• Conduct lane-to-lane area mapping in the assigned location
• Identify new business opportunities
• Provide daily updates during team huddles

🤝 Source Relationship Management

• Build rapport and maintain relationships with business partners and agents
• Act as a key point of contact between the bank and customers

🧑‍💼 Customer Relationship Management

• Ensure smooth onboarding and engagement of customers
• Resolve queries and offer tailored home loan solutions

🧩 Channel Partner Recruitment

• Identify and assist in onboarding potential channel partners
• Maintain active coordination and ensure partner productivity

📊 Sales Reporting & Documentation

• Maintain and submit daily sales reports and activity updates
• Handle mortgage documentation – KYC, application forms, income proof, etc.

👥 Team Participation

• Attend regular team meetings, huddles, and planning sessions
• Collaborate with teammates to meet collective goals

✅ Desired Candidate Profile:

• Graduate in any discipline
• Strong interpersonal and communication skills
• Target-oriented with a proactive sales mindset
• Comfortable with fieldwork and travel
• Organized with good documentation and reporting abilities

🌟 Why Join HDFC Bank?

• Be part of a leading private sector bank with a strong brand reputation
• Excellent earning potential with fixed pay + incentives
• Work in a dynamic, growth-focused team
• Develop deep knowledge of mortgage sales, customer management & the banking ecosystem
• Career progression and training opportunities

📌 Apply Now:

👉 Click here to apply for this opportunity https://earlyjobs.in/job-openings/Relationship%20Manager%20%E2%80%93%20Mortgage%20Sales_HDFC_CHENNAI_id=91XGegR2QKUpBnFVn6Jx

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

We are hiring skilled, passionate, smart and dynamic personalized who have good knowledge and experience in developing and managing marketing channels for us.

Key Responsibilities

• To identify the exclusive distributors and distribution outlets.
• Develop and implement the market strategy.
• Create new distributors and give presentations to businesses regarding our products.
• Finding and developing new markets and potential leads.
• Lead the market planning, development and achievement of planned targets.
• To supervise the sales growth of your team members to obtain profits.

Desired Experienced:-

• Minimum 1-5 years experience in Business development, sales and marketing.
• Have good understanding of sales , marketing and distribution, and in developing overseas business.
• Should have proven track record of building business in new market territory.
• Belongs from sales and marketing fields with passion towards multitasking and team building.

Education:-

• Must have Bachelor's degree with any streams from a recognized University.

We are looking for a Tele Sales Executive who is proficiency in customer-oriented tele sales executive to utilize outbound telephone calls to achieve sales targets.

Roles and Responsibilities:

• Candidate need to do outbound calls and explain about banking products like (Personal Loans, Credit Cards, Insurance plans, FD's, Investment Plans etc.,)
• Need to reach the monthly targets
• Need to resolve customer Queries
• Calling existing and potential customers to persuade them to purchase company products and services.

Requirements and Skills:

• Good interpersonal and communication skills
• Good Convincing skills

Qualification:

• Graduation (Any Stream)

Experience:

• 0-5 years

Location: Hyderabad

               Transportation Facility

Contact Details:

Name: Deepa

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills.

.Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and power point.

0 - 2  years of experience in business analysis and product development of mobile or web applications 
• Working with the stakeholders to formulate and define the Product Vision and Roadmap
• Developing requirements and use cases for business process flows
• Facilitating the definition of project scope, goals, and deliverables
• Managing the Product Backlog and its refinement
• Converting the requirements to Epics and user stories along with specifying the acceptance criteria
• Managing the prioritization of work in Product Backlog based on Product Roadmap
• Coordinating with cross-functional development team to impart requirement understanding including collaboration with the QA team on test cases
• Engaging with the stakeholders on project progress, required reports and value delivery