Customer Support Genius

We are seeking a highly organized and results-driven Project Manager to oversee complex projects from initiation to closure. The ideal candidate will ensure timely delivery, manage resources effectively, and maintain stakeholder communication throughout the project lifecycle.

Key Responsibilities

• Plan and execute projects within scope, time, and budget.

• Develop detailed project plans, timelines, and resource allocation.

• Coordinate cross-functional teams and manage vendor relationships.

• Monitor project progress, identify risks, and implement mitigation strategies.

• Prepare and present status reports to stakeholders and senior management.

• Ensure compliance with organizational policies and security standards.

• Drive continuous improvement and maintain documentation for audits.

Required Skills

• Strong knowledge of project management methodologies (Agile, Waterfall).

• Proficiency in MS Project, Jira, or similar tools.

• Excellent communication and leadership skills.

• Ability to manage multiple projects simultaneously.

• PMP or PRINCE2 certification is a plus.

   Company Overview :

We are a purpose-driven full-scale integrated marketing & digital agency that builds brands with integrated campaigns. Armed with a plethora of multi-disciplinary skills across branding, design, packaging and all branches of digital marketing, we are a one-stop destination for brands wanting to push boundaries and disrupt their industry. 

From identifying revenue streams to developing strategic positioning across key channels, we bring our creative and strategic prowess to play to help our clients grow into new verticals and territories. With our 360o marketing aimed at holistic growth, we ensure there are no gaps in your marketing plan to ensure there is no lead bleed. Social Media, SEO, Content Ideation, Brand Identity, Collateral Design, Print / Packaging Design, Creative Design, Content Writing, UI & Web Design Tech, Performance Marketing, Press Release, Video Production, Tech & Innovation - our bouquet of services is customized to meet the unique goals of your business!

https://webtraffic.agency/

Job Profile - Lead Growth and Client Servicing ( Only for people based out of Mumbai, Thane, Navi Mumbai & MMRDA region only. Outside candidates strictly NO NEED TO APPLY )

Candidates (Strictly from Agency Background ) need to apply 

Resumes with the non-agency background will not be accepted

Responsibilities:

• Identifying new revenue opportunities.
• Building business relationships with current and potential clients.
• Collaborating with management on sales goals.
• Preparing for meetings via structured research about target client and their needs
• Generate contact details of potential clients using tools like LinkedIn, lusha, ZoomInfo, Crunchbase, or various other lead gen tools and databases
• Pitch and create a funnel and close deals
• Ability to manage multiple projects for a variety of clients from concept to completion, on time and within budget
• Responsible for strategic planning with a business head, network and build strategic relationships with leading industry players, brands, agencies, and vendors
• Manage a portfolio of client accounts, ensuring successful campaign delivery and client satisfaction
• Help understand client needs and provide input for building pitches
• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
• Attending networking events to attract and retain clients.
• Measuring and preparing report performance of all digital marketing campaigns and assessing against goals. (ROI and KPIs)
• Collaborate with agencies and other vendor partners
• Ensure that projects are completed on time and within budget.

Skills Required:

• Experience of 5-6 years required in the digital marketing industry
• Strong communication and management skills
• Strong organizational and time management skills.
• Enthusiastic to build good relationships with people.
• Ability to work well in a team environment
• Highly motivated and results-driven
• Team Handling 
• Microsoft Word, Excel and Powerpoint knowledge required

·  

Joining: Immediate and the candidate should have their own laptop.

Working Days: Monday to Friday. ( 5 days a week )

Location: Powai ( Mumbai ). Hybrid model 

Salary: As according to industry standards.

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Job Summary:

We are looking for a dynamic and experienced Graphic Design Manager / Assistant Design Manager with 8–10 years of relevant industry experience. The ideal candidate should possess excellent communication and managerial abilities, a strong creative vision, and hands-on expertise in graphic design. This role requires someone capable of leading a team of designers, managing client relationships, and driving projects from concept through execution with strategic insight and creative excellence.

Key Responsibilities:

• Team Leadership: Manage, mentor, and guide a team of graphic designers, ensuring consistent delivery of high-quality work.
• Project Management: Oversee the end-to-end design process for multiple projects, ensuring deadlines, quality, and brand consistency are met.
• Client Interaction: Serve as a key point of contact for clients, understanding their design needs, presenting creative concepts, and integrating feedback efficiently.
• Creative Strategy: Collaborate with marketing, product, and leadership teams to define and execute impactful visual communication strategies.
• Design Execution: Supervise the creation of visual assets including branding, digital campaigns, social media creatives, print collateral, presentations, etc.
• Quality Control: Review and approve all design deliverables to ensure they meet brand guidelines, visual standards, and project objectives.
• Resource Planning: Allocate tasks, manage workloads, and ensure optimal utilization of team resources.
• Innovation: Stay updated with design trends, tools, and technologies to continuously elevate the creative output.

Requirements:

• Bachelor's or Master's degree in Graphic Design, Visual Communication, Fine Arts, or a related field.
• 8–10 years of professional experience in graphic design, with at least 2–3 years in a managerial or leadership role.
• Strong portfolio demonstrating a range of creative projects across digital and print media.
• Excellent knowledge of design software: Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD, After Effects), Figma, etc.
• Proven ability to handle multiple projects and clients simultaneously with effective time and team management.
• Exceptional communication and interpersonal skills; able to clearly articulate design concepts and rationale.
• Solid understanding of branding, visual storytelling, and marketing principles.

Preferred Qualifications:

• Experience working in a design agency, advertising firm, or in-house marketing/design team.
• Knowledge of motion graphics or video editing tools is a plus.
• Familiarity with UI/UX design principles is an added advantage.

What We Offer:

• A creative and collaborative work environment
• Opportunity to lead a talented design team
• Exposure to diverse and high-impact projects
• Competitive compensation and benefits

Executive - Backend CRM / Spares / AMC

OFFICE LOCATION - Nerkundram, Chennai - 600107

A graduate (Male / Female)

• To Increase the business

• To Achieve AMC & Conversion Target

• To Participate in enquiries For AMC

• To Ensure AMC & Spares Sales Payment are Collected Timely

• Handling high-users

Fresher also welcome with good communication skill

Age = 18 years to 25 Years

Qualification = Graduates & Post Graduates 

Shift time = 10 am to 7 pm ( 6 days Working )

Salary = 15 k to 18 k + attractive Invectives

Requirements

Excellent communication and interpersonal skills

Generate leads and qualify prospects

Build relationships with clients

Provide excellent customer service

Job Description - Business Development

We are looking for driven Business Development who can onboard new Hospitals/Diagnostic Centers dealing with Cancer, Transplant, ICU, and cardiac treatments in India and participate in efforts to increase new fundraisers for patients for funding critical illnesses.

Responsibilities:

- Partner with Doctors and Hospitals for major alliances and regular patient referrals,

- Create and manage digital fundraising campaigns for patients for crowdfunding,

- Lead and grow the Business Development and Partnerships team, including remote / field team members all across the country,

- Forge new crowdfunding partnerships across India across various medical verticals,

- Work closely with cross-functional teams in Content, PR and Communications teams,

- Set revenue and partnership goals for the BD team, and manage team's weekly & monthly partnership pipelines,

- Manage existing relationships and client engagement in a thoroughly structured way,

- Provide market feedback to the company leadership regarding competitive offerings, customer needs and generate product development ideas.

Required Skills:

- Startup experience in a medical / healthcare company,

- 1 to 3 years of experience in a Business Development or B2B sales role,

- Experience in independently sourcing, negotiation, meeting, and closing deals,

- Hands-on or sound knowledge of CRM systems such as Sales Force,

- Flexible to travel within the country for business purposes.

Perquisites & Benefits:

- Opportunity to be part of a diverse working environment, valuable fintech / health-tech experience.

- A competitive salary and performance bonus per month.

• Assess the strengths and weaknesses of the sales team and manage the sales program accordingly
• Monitor the program on 500+ accounts across all domestic sales channels and pinpoint ways to penetrate new markets
• Provide on-the-ground support for sales associates as they generate leads and close new deals
• Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them
• Develop and implement new sales initiatives, strategies and programs to capture key demographics
• Provide daily report of field sales success and communicate VOC data to superiors

Why We Need You 

Our current engineering team is growing fast and we’ll need leadership to support a focused team effort across a variety of projects and priorities.

We’re looking for someone who will help us with:

• Manage, mentor, and grow an extremely talented and energetic engineering team
• Define our engineering culture and process broadly as our first management hire
• Work closely with product and design in determining the strategy and direction of your team
• Define the development process of the team to create a constructive and efficient work environment

Your Role:

• Lead the development of APIs, customer/developer experience, and supporting systems
• Be actively involved in our long-term strategic direction, working closely with the CTO/co-founder
• Experience scaling teams and processes in a high growth environment
• Empower the team to achieve a high level of technical productivity
• A strong belief in high engineer agency, responsibility, and accountability
• Own the existing SCRUM & SPRINTS & make sure throughput and DEADLINES are me
• A compassionate but clear and focused approach to leadership
• Ability to ruthlessly prioritize in a chaotic and ambiguous environment

Experience that would help you succeed: (Note, we don't expect you to a spike in all aspects, but to grow there in time)

Growth-minded: You have a keen product sense and an exceptional track record for delivery, as well as examples of innovation and/or influential impact.

Experienced: You will develop our current team, hire additional team members, and empower each member to have an owner mentality within their role. You have a large task ahead and building a high-output team will be your top priority.

Driven: You have experience in the past that lends itself to being able to dive in on tactical problems, while also being able to scale with the company as the needs change.

Technical: You’re able to leverage a strong technical background and have hands-on experience in solving large and difficult technical problems, with the ability to make decisions swiftly and thoughtfully.

Apply only if the answer is yes to all of the following :

• 3+ years of Engineering Manager of team size 10-50 experience
• Proven ability to manage high complexity projects
• Motivated by a fast-paced, high impact environment
• Proactive and comfortable with ambiguity
• Well versed with Hiring as well as Firing
• HAVE worked in a B2C Startup for at least a year?
• CAN join in within 30-45 days?

About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!

Department: Customer Experience

Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities

•  Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
• Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
• Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
• To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.

What are we looking for?

• Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
• Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
• Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
• Should have managed - Emails/Calls/Chat/Social Media queries.
• Ability to multi-task, and must have excellent communication skills.

Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ