Customer Support Genius

About Us

MyOperator is India's top cloud communications provider, offering a comprehensive SAAS platform to 10,000+ businesses, including IRCTC, Razorpay, and Amazon. Our services include Cloud Call Center, IVR, Toll-free Numbers, and Enterprise Mobility. We've recently ventured into selling WhatsApp Business Solutions, alongside launching Heyo Phone, an SMB-focused conversation app, backed by super-angels Amit Chaudhary and Aakash Chaudhry. Awarded for ease of use and exceptional customer service, 

MyOperator leads India's cloud communications segment. Explore our solutions like call masking, call confirmation, and multi-store at myoperator.com.

Job Overview

We’re a fast-growing, startup-driven company building top-performing teams that fuel high-impact innovation. We're looking for a Talent Acquisition Specialist with experience in hiring for B2B enterprise sales roles — someone who is smart, agile, and passionate about finding exceptional go-to-market talent.

If you're driven by growth, thrive in a fast-paced environment, and love connecting great people with great opportunities, this role is for you.

What You’ll Be Doing

• Own and manage end-to-end recruitment for mid to senior-level roles, with a focus on B2B enterprise sales, pre-sales, and revenue-driven roles
• Partner with hiring managers and leadership to define ideal candidate profiles and craft compelling job descriptions
• Source proactively using LinkedIn, networks, referrals, and other tools
• Screen candidates, drive interviews, and manage a seamless candidate experience
• Collaborate on employer branding and GTM hiring strategies
• Use data and metrics to optimize recruitment performance and pipeline quality

What You Bring

• 2–4 years of recruitment experience, with a strong focus on B2B enterprise sales hiring
• Proven ability to hire for complex, client-facing roles in fast-moving environments
• Excellent communication and stakeholder management skills
• Self-starter mentality with a bias for action and continuous improvement
• Familiarity with modern sourcing strategies, tools (like LinkedIn Recruiter, ATS), and hiring analytics

Why Join Us

• Be part of building world-class sales teams from the ground up
• High ownership and visibility — work directly with founders and business leaders
• Dynamic, startup culture with rapid learning and growth
• Opportunity to influence hiring strategy and talent branding
• Competitive salary, benefits, and long-term career growth

To Know More:

You may also check our company profile at http://myoperator.com/. Let me know if you have any questions.

You can also check the below pages for your reference-

MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatorofficial/

MyOperator Youtube page- https://www.youtube.com/@MyOperatorOfficial

EMB is looking for a Marketing Delivery Manager to join their team! As a Marketing Delivery

Manager, you will be responsible for monitoring and guiding the execution of all work that is

delivered by the agency. You will provide excellent client service, applying the agency’s best

resources and effectively managing people across departments to ensure that programs are

flawlessly executed on time and on budget.

RESPONSIBILITIES:

● Manage the execution of multi-channel marketing and advertising communications

programs that can include email, direct mail, digital, web, event, collateral, and other

marketing communications

● Write creative briefs/work orders for projects and run project/creative kick-off meetings

● Manage creative development of multiple projects with many versions

● Assist with strategy development

● Assist in creating presentations, POVs, test planning, etc.

● Develop strong, trusting relationships with internal teams and clients

● Ensure flawless execution of projects

● Coordinate with the print producer or project manager to develop schedules. Partner with

print producer/project manager during the production phase of a project

● Manage the project schedules to ensure completion on time. Surface any unresolved

timing or resource issues with the Partner agency

● Develop rapport and partnering relationships with key clients. Build the relationship by

demonstrating a genuine sense of responsibility for the success of the business

● Manages project estimates to ensure projects stay on budget. Assist Partner agency

with accruals or budget reporting as needed

● Involved in project-level strategy planning/development

● Develop a deeper understanding of the client’s business and the automotive

environment by actively learning about business, products, and competitive environment.

Based on knowledge of business and industry, bring forward and identify new initiatives

and opportunities

● Writes presentations, POVs, test plans, and recommendations for projects

● Presents creative ideas to clients

● Understand fast past nature of business and positively respond to last-minute client

requests

● Sufficient presence to be respected by clients and internally

Required Skills

● University degree (ideally in marketing/business studies)

● Ideally 1-2 years of experience in an agency environment in a client service role

● Proficient in Word, PowerPoint, and Excel

● Ability to work under pressure, meet deadlines across multiple projects and display

strong organizational skills

● Ability to transfer knowledge from project-to-project

● Well organized

● Shows initiative and desire to learn

● Handles assigned work requests in an efficient, timely manner

● Has strong client relationship experience

● Can successfully complete projects without assistance

● Understanding of KPIs and analytics

● Highly developed interpersonal and communication skills

● Use sound and logical judgment

● Displays strong problem-solving skills

● Strong client service orientation

● Demonstrated strong attention to detail

At EMB, Relationship is our middle name.

We employ the most innovative talent in the industry to drive digital transformation for our

client's businesses and provide creative solutions to help brands grow meaningful relationships

Manage The ProjectPowerPointAdvertising CommunicationsMarketing CommunicationsClient ServiceExcelTest PlanningTest PlansChannel MarketingDevelop Schedules

Ready to take the next step in your professional journey? Join the 1Point1 family and nurture your future with us. From personal development to career growth, we provide the soil for your success! Let’s grow together and make every day a new opportunity to blossom.

- Identify and prospect potential clients in target industries and markets.

- Conduct extensive market research to identify opportunities for business expansion.

- Build a robust sales pipeline through proactive lead generation and networking. - Develop and maintain a database of prospective clients.

- Build and nurture long-term relationships with clients.

- Conduct regular client meetings to provide updates, gather feedback, and identify new opportunities.

- Collaborate with the content team to ensure client satisfaction and retention.

- Prepare compelling proposals and presentations tailored to client requirements. - Collaborate with strategists to develop innovative and effective solutions.

- Negotiate contracts, pricing, and terms of agreements with clients.

- Provide insights and recommendations for business growth.

- Analysing gaps and developing policies with the core team.

Job Title:– Customer relationship Manager

Location: Bangalore

About AbleCold Logistics: (www.ablecold.com)

We are India's fastest-growing integrated end-to-end cold chain solutions company. Within a short span of time, with our asset-light model and strong diverse operations experience, we have disrupted the cold chain space and solved several unique problems that had never been addressed over decades. Our ability to create cold chain solutions depending on our customers’ needs and maintain operational excellence while being frugal has rewarded us with being compared to the largest players in the cold chain industry by several market analysts and investment firms.

Our customer base includes some of the largest brands in India in quick commerce, quick service restaurants, seafood, ice creams, and frozen food. Our core team members have a diverse set of experience across several industries and startups/corporates and are alumni from prestigious institutions such as IITs, IIMs and Harvard Business School.

AbleCold is at an inflexion point and for the next phase of rapid growth, we are seeking individuals with high-energy, highly motivated to work in ambiguity, and interpersonal and cross-functional skills to join our team.

Role and Responsibilities:

●       The ideal candidate should have a solid understanding of customer relationship management principles, excellent communication skills, and a passion for delivering exceptional customer service

●       Serve as the main point of contact for customers, addressing their inquiries, concerns, and requests in a timely and professional manner.

●       Collaborate with internal teams, such as sales, marketing, and product development, to ensure seamless customer experiences.

●       Maintain accurate and up-to-date customer records, interactions, and communications

Required skills/experience:

●       High energy with a zeal to build a business from scratch and have a sense of ownership.

●       Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever the operational need arises.

●       Strong team player with the ability to work independently and collaborate with cross-functional teams.

Benefits of Working at AbleCold Logistics:

●      Be part of a high growth start-up

●      Steep learning curve - we believe in learning by doing

●      Work with Mentors and true innovators from Harvard Business School, IITs, IIMs and ISB. Founders and employees work together; there's no middle management, so you learn from the best.

●      Empowering place to be in - We believe that each individual brings in a new perspective and new ideas. You will have the opportunity to implement your ideas and try out experiments and pilot projects.

●      Meritocratic culture - Your work will be recognised as will your failures. You will be instilled with the value of creativity, hard work and ownership.

Responsibilities:

.Create exclusive distributors, super stockiest & business associates and guide, and coordinate them to achieve the target for the company towards the business growth.

.Make a strategic marketing plan for the sales team working under his jurisdiction.

.Observe all the stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Job Location: Pune/Bangalore/ Hyderabad/ Indore

• Very good knowledge of MuleSoft components.
• Prior work experience in setting up a COE using MuleSoft Integration Software.
• Good understanding of various integration patterns.
• Ability to deliver projects independently with little or no supervision.
• Previous experience working in a multi-geographic team.
• Previous experience with best programming practices.
• Good written and oral communication skills – English.

• Read and understand the scope of work, and deliverables for the assigned project.
• Get confirmation on the same from TL/Manager.
• Ensure completeness/adequacy of data for a specified project. Coordinate with the site team.
• Have a good understanding of the relevant standards, and testing procedures.
• Prepare the reports as per the standard formats. Ensure customization is done if required from the client end.
• Keep track of completed, ongoing and upcoming jobs.
• Participate in the report discussions.
• Actively involve in training

Responsibilities:-

• Manage senior business stakeholders.
• Act as the primary point of contact for all Salesforce, Marketing Automation, and CRM initiatives
• Lead workshops gather requirements, and design solutions
• Manage the implementation and delivery of new initiatives
• Hands-on configuration.
• Design, build and deliver salesforce technical design/architecture in line with client requirements;
• -Own architecture and design of complex solution components (Integration, Security, Custom development);
• -Demonstrate technical development skills (scope technical portion of a project and estimate resource requirements);
• -Work closely with stakeholders within client organization;
• -Work closely with and support the Sales community.
• Stay abreast of new Salesforce releases and functionality, making suggestions to improve existing processes and implement new solutions
• Manage and mentor junior team members

Required skills and experience:-

• Experience working across the full Salesforce project lifecycle from analysis, design, testing to implementation.
• You’ll have 5+ years experience of working on deployment teams throughout the project lifecycle, ideally using Agile development techniques.
• You’ll have a proven track record of successful delivery on customer projects, preferably enterprise CRM implementations
• Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. SalesCloud, Service Cloud
• Experience with Marketing Automation / Marketing Tools i.e. Marketo or Eloqua
• Previous team leadership/management experience is desirable
• Product discovery and ideation experience
• Conducted focus group sessions/ cross-functional workshops, etc for requirement gathering
• -Knowledge of data and content migration, automated testing, release management, source control tools;
• -In-depth understanding of Salesforce programming including Visualforce, Apex, and API’s;
• -Experience with CRM, CMS, ERP, CPQ, Portals, SSO, E-commerce and ESB/SOA applications;
• Demonstrated ability to drive a product vision, manage a roadmap, and influence without direct authority
• You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
• You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers.
• You’ll have the vision to help us take our company to the next level
• Track record of successfully delivering projects on time, to scope, with high quality.
• Independently driven, resourceful, and able to deliver results with light-touch direction.
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
• Excellent user experience intuition.
• Strong analytical skills.