Customer Support Genius

EXCITED ABOUT YOUR TASKS?

• Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
• Act as the single point of contact for client communication related to service delivery performance and improvements.
• Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
• Drive continual service improvement initiatives and process optimizations.
• Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
• Ensure smooth onboarding and transition of new projects and services.
• Conduct regular service reviews with internal stakeholders and clients.
• Handle escalations effectively and ensure timely resolution.
• Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
• Prepare and present reports on service performance, risk mitigation, and improvements.
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WHAT WILL YOU NEED TO SUCCEED?

• MBA in Marketing/management or a related field. 
• Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
• Excellent problem-solving, stakeholder management, and communication skills.
• Experience managing service teams and delivering services across various technologies or domains.
• Ability to manage multiple projects and clients simultaneously.
• Proven track record of improving client satisfaction and operational efficiency.
•  Familiarity with CRM tools and customer success platforms is a plus.
• Ability to think critically and address client concerns efficiently.

 Position: Operations Manager

 📍 Experience: 2-4 yrs

 📍 Location: Hyderabad

 📅 Notice Period: Immediate Joiners Preferred

Required Skills:

• Strong leadership and organizational abilities.
• Excellent communication and interpersonal skills.
• Analytical thinking and problem-solving capabilities.
• Proficiency in MS Office and operations management tools (e.g., ERP systems).
• Time management and multitasking skills.
• Decision-making under pressure.

Qrata is a talent startup that partners with fast moving digital companies globally to scale their teams. Since 2016, we have served over 100 funded startups ( top brands, some unicorns too!) hire teams in the spaces of engineering, growth, design and product. Our mission is to be the top curated talent marketplace while fostering a collaborative, diverse, and inclusive workplace.

About the role: Qrata is looking to hire a recruiter who should be an experienced, motivated that can help source and hire for top funded companies globally. Ideal candidate is a high- energy, strong communicator with a knack for engaging experienced professionals.

Responsibilities:

• Responsible for End to End Recruitment (Sourcing, screening of profiles, scheduling of interviews).

• Responsible for understanding and analyzing the requirements in different technical

skill set categories.

• Creative sourcing methods like Linked-In, internal database, referrals, head-hunting,

networking.

• Take steps to ensure positive candidate experience

• Willing to take challenges in Recruitment & closing the demands on time.

Candidate requirements:

• The ideal candidate should have zeal to grow in technical Recruitment world.

• Must have IT recruitment/Non IT hiring experience and expertise in Screening,

shortlisting, negotiation and coordinating with the Recruitment process.

• Experience in working on Job Portals is mandatory

• Experience in full-cycle Recruiting, Sourcing

• Proficient in the use of social media and job boards

• Aggressive and talented professionals with excellent communication skills.

• Well-organized & capable of managing Quality and Volumes of open positions

Prospecting and Lead Generation US market - SaaS products

Farming, Cold reachout, existing relationships, partnerships

Product demo, proposal drafting, negotiation, contracts 

CRM (ZOHO) mgmnt

Exceed monthly, quarterly, annual targets

FRANCHISE SALES MANAGER

Promilo.com (Sawara Solutions Pvt Ltd)

Industry: IT Software - SAAS

Location: Bangalore

Mode: Full-Time

Salary: As per the industry standard

About Us

Promilo is India’s 1st innovative platform, "Pay to Browse” It is a B2B SaaS start-up that accelerates the companies' business appointment funnel. We’re an advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME. To know more - Visit - www.promilo.com or watch this video - https://www.youtube.com/watch?v=wPeKo1i1VQI

KEY ACCOUNTABILITIES

• Present business plans to the potential client, and negotiate the terms and conditions of the franchise agreement
• Scheduling sales meetings with interested delegates and following them up till franchise sign-ups. 
• Coordinate the franchise recruiting process.
• Manage Footprints franchise sales and lead database.

DUTIES AND RESPONSIBILITIES

• Make telephone calls to the leads assigned by the system to validate the leads and present information on the Promilo franchise.
• Generate the lead through multiple sales & marketing activities
• Pre-qualify the leads by asking questions about their location preference, profiles, interests, etc.
• Present information to the qualified leads about the Promilo franchise model, the investment required to start and run a FICO & FIFO model, etc.; Conclude calls by sending the prospects emails/messages with links for further information on the franchise opportunity.
• Capture and document information on the leads obtained through the telecalls in the system.
• Enter and update prospects’ information in the database.
• Schedule and make a follow-up call to assess the level of interest of the prospects and to qualify them for the next stage of the face-to-face meeting.
• Send requests to prospects for filling up the Expression of Interest (EOI) forms to collect information regarding their funding ability.
• Schedule face-to-face meetings for prospects with concerned Relationship Managers (RM).
• Hand out the ROI-Sheet, the Term-Sheet, and the Agreement Draft to the franchisee candidates approved by the RM / Head – of Franchise Development.
• Answer queries, provide information, assist the prospects with personal visits and provide support as required.

Technical

• Proficiency in relevant computer applications – MS Office, Google Sheets, etc.
• Data Entry Skills

Non-technical

• Active Listening
• Persuasiveness
• Persistence
• Telephone Etiquette and Customer Focus
• High Energy Level

Profile Name: Client Service Executive

Experience: 1 year+ (relevant experience)

Working Hours: 7 PM- 4 AM ||Mon-Fri||

Working Location: Alkapuri, Vadodara

Key Responsibilities:

•Building excellent relationships with business partners such as internal Recruiting and Business development teams.

•Liaison between MSP/Clients and internal teams. Assist MSP managers in acquiring great talent and ensuring that Client hiring objectives are achieved.

•Communicating job requirements, changes, and compliance onboarding requirements promptly to internal teams.

•Building a solid relationship as the company's sole point of contact for both internal customers and external partners.

ABOUT THE ROLE -

As a Counsellor you will be responsible for generating leads, explaining our education course higher career growth with potential Parents, Students, and others.

This role requires end-to-end ownership of the sales funnel.

We are looking for self-starter who is good at convincing others and enjoy doing sales.

JOB DESCRIPTION –

1.Need to make good no. calls per day.

2.own sales target by Fixing of at demos per day and close deals.

3.Attracting new clients by innovating and overseeing the sales process for the business.

4.Contacting prospective clients through a variety of mediums – including reaching out on Social media, calls, emails, etc.

5.Communication with and information existing clients in a way that supports an ongoing relationship.

SKILLS AND COMPETENCIES-

1. Good at convincing others and excellent leadership skills.
2. Excellent communication skills with fluency in English and Hindi.
3. Ability to develop a good relationships with current and potential clients
4. self-motivated and Win-Win attitude

About ekincare 

Join the fastest growing health benefits platform in India. ekincare is a Series A funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion dollar corporate health benefits market. Trusted by Fortune 500 companies, ekincare’s patent-pending preventive, predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Aegis Graham Bell Awards (Most innovative enterprise app) and named as the best "Healthy Workplace Brand" in the IHW Summit. If you are ambitious, willing to unlearn and relearn in a fast-growing startup, dream about MAUs, client segmentation, funnels etc. and excited to apply your skills towards making India Inc. healthy, come, join us! 

Position : Process Associate - Contract to Hire 

Location -Hyderabad 

➔ Responsible for handling operations related to the backend by coordinating with vendors, customers & internal teams. 

➔ Manage the Backend process such as Appointment Confirmations, Reports Uploading with assertiveness. 

➔ Responsible for End to end backend support to operations enquiries, Confirmation follow-ups with Vendor/DCs. Working closely with Vendors/DC, Corporate Customers and internal stakeholders for Appointment confirmation, reports and ensure timely action of completing tasks at hand. 

➔ Ability to analysis the situation in hand and take a business decision to ensure Customer experience is not impacted 

➔ Working knowledge of Google sheets/Excel 

➔ The candidate should be self motivated and take initiatives and flexible to accommodate new responsibilities as and when the role demands. 

➔ Good communication skills in English & Hindi. 

➔ Additionally, should be Punctual, have an Eye to Detail, Quick learner, Team player, Basic computer Skills,& Professional approach towards work, with good work Ethics.