AWS FinOps Specialist/Engineer

Job Description

Build and maintain bots on Azure platform.  Integration with Active directory, WEB API based integration with external systems. Training and Integrate bots as per users’ requirements. Work in line with design guidelines, best practices and standards of bot deliverable. Creative approach to the conversation flow design, human aspects in the bot responses and sentiments

Qualifications

1. a) 5 years of experience in software development with clear understanding of the project life cycle
   b) Min 2-3 years of hands-on experience in Microsoft Azure Bot Framework, LUIS and other Cognitive services offered by Azure
   c) Hands on experience with Machine Learning based chat bots
   d) Experience with Azure bot services like Text Analytics etc.
   e)Strong database skills and hands-on experience on databases like SQL Server/Oracle
2. f) Strong experience on Azure Active directory and adaptive cards integration in Chat bot.
3. g) Strong experience designing and working with

with service-oriented architectures (SOA) and WebAPIs.

1. h) A strong experience on Microsoft Azure, ASPNET / MVC and programming languages such as C#/VBNET
2. i) Knowledge of Python and NodeJS is a plus
3. j) Ability to design and optimize SQL Server 2008 stored procedures.
4. k) Experience with JQuery, CSS3, HTML5 or similar technologies.
5. l) Ability to adapt quickly to an existing, complex environment.

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Responsibilities :-

·        Discuss training plans with customers to build custom courses to suit their needs.

• Maintain records of training activities, participant progress, and program effectiveness.
• Develop programs and processes that provide a service to industry, business, students, and/or other external/internal clients.
• Serve as technical assistant or point of contact with customer until 'go live' date and hand-off to support.
• Update course documentation as needed to ensure timeliness and relevance.
• Has a mix of being a technical instructor, a solution architect, and an evangelist.
• Coordination of training schedules to ensure the most efficient use of resources.
• Work in tandem with peers in technical training to develop best in class training department across all areas of training.
• Responsible for lectures, demonstration, discussion, and related instructional delivery methods.
• Deliver standard and customized training based on field needs and the delivery of new product and technology training in support of field readiness.
• Help to create, test, and review new and existing courseware.
• Build relationships with OCI product development teams to understand roadmaps and plan for content updates or new training offerings.
• Keep informed of and maintain proficiency with all company products.
• Coordinate logistics for instruction events, including scheduling classes reserving classrooms, travel arrangements and preparing workstations.

Skills

Teaching

Adaptability

Public speaking

Active listening

Communication

• Bachelor's or Graduate's Degree in business, business administration, computer science or railroad engineering or equivalent experience.
• Experience with LMS, Cloud, Cloud computing, computing, and Camtasia processes, software and systems.
• A leader and collaborator with strict attention to detail.
• Comfortable making decisions and suggesting problem solving measures.
• Can run expercies and other mechanisms.
• Prior consulting experience.
• Demonstrated skill at time management.

Java Developer

As a senior technical member of the team, you will be expected to lead the team in the design, architecture, and implementation of high-quality, well-architected software products with a specific focus on cloud, distributed systems, scalability, elasticity and SLA rollups into each component. In this role, you are expected to interact with Senior Architects, Product Managers, Solution Architects and occasionally, with Partners and customers to discuss and collaborate on strategies for enhancing features and coming up with next-generation products. Critical thinking and strong leadership skills are a must as the candidate will be involved in leading a team and making crucial road map decisions.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• 8+ years of hands-on experience with Java-based development projects using RESTful APIs, SpringBoot, horizontal scalability, microservices, high availability principles
• You master the entire life-cycle including research, design, application and deployment architecture, development, testing (dev owns quality), continuous deployment and continuous delivery up until to production.
• You will develop complex, highly available, distributed, cloud-based solutions, and maintain its high level of quality software.
• Solid background in OOP, object and data modelling using SQL and NoSQL databases
• Experience using containers, Kubernetes and developing services on AWS
• Monitor resource allocation, consumption, and performance.
• Engage in service software performance analysis and system tuning.
• Challenge yourself to walk in a different path and to deliver quickly while maintaining a high quality
• Experience with automation tools like Jenkins, GitLab CI
• Excellent communication skills essential

About The Role

CapitalNow.in technical team is seeking a hands-onQA Engineer with a noted experience on Manual Mobile Application, API Testing  and has the knowledge on Database.. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow.in.

Responsibilities

• Involved in Product discussions and discussions on impact analysis.
• Writing Test cases and Test scenarios for the application and passing QA for regular updates.
• Daily sanity checks to ensure that the product is working as expected.
• Assured quality, security and compliance requirements are met for supported technology domains.
• Leads modules and as an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems..

Essential Qualifications

• Have at least 3 years of hands-on working experience in Quality Analysis.
• Have 1+ years of experience in Database Queries (mySQL or similar).
• Have in depth knowledge on writing Test Cases and Test Scenarios.
• Have experience on writing complex queries using MySQL.
• Having knowledge on JIRA or similar tracking tools.
• Experience working in large projects with ability to multitask.
• Strong analytical, communication and interpersonal skills.

Desired Qualifications

• Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage.
• Immediate joiner is most preferable.

• Coordinating with internal (operation, sales) and external stake holders (Client POC)
• Ensuring that customers receive the quickest service possible
• Assisting representatives in handling disappointed customers
• Determining a course of action to resolve customer problems
• Training newly hired customer service representatives

Desired Candidate Profile

• Graduates from tier 1/2 engineering / management colleges
• 3-5 years of experience in B2B Client Servicing
• Proven track record of handling escalations
• Team handling and monitoring capabilities
• Ability to adapt quickly to a new environment