BPM Analyst

The Web 3 & Blockchain Innovation Lab plays a pivotal role in leading the lab strategic vision and

operational excellence, fostering a culture of innovation and learning by doing among students.

This individual is responsible for setting the lab strategic direction, managing a team of stream

leaders, and ensuring the lab success in bridging the gap between academia and industry. As a

thought leader and brand ambassador, the Head of the lab promotes the lab focus areas both

internally and externally, embodying the qualities of leadership and innovation that inspire

students and staff alike.

Key Responsibilities:

* Vision and Strategy:

* Develop and communicate a clear vision for the Innovation Labs, aligning with

* the institution strategic objectives.

* Set strategic goals for the lab, including defining key areas of focus, innovation

    strategies, and research priorities.

* Ensure the lab activities contribute to the broader academic and research

   missions of the institution.

Innovation Lab - Industry Interface:

* Build and maintain strong relationships with industry partners, facilitating collaborations that enhance the lab's research and innovation projects.

* Serve as a key liaison between the lab and academic departments, promoting interdisciplinary industry relevant research and learning opportunities.

* Lead initiatives to secure funding, sponsorship, and partnerships that support the lab's activities and growth.

* Brand Ambassador and Thought Leadership:

* Act as a brand ambassador and thought leader, representing the Innovation Labs at conferences, seminars, and public forums.

* Promote the lab's achievements and projects through various channels, enhancing its reputation and visibility.

* Foster a network of alumni, industry leaders, and academic peers to support and engage with the lab's work.

Mentorship and Role Modeling:

* Serve as a mentor and role model for students and mentors, inspiring them to pursue innovation and excellence.

* Encourage the development of leadership skills among lab members, particularly stream leaders and emerging talents.

* Support a learning environment that values diversity, inclusivity, and personal growth.

Skills and Qualifications :

* Advanced degree in a relevant field (e.g., Engineering, Computer Science, Business Administration) or equivalent experience in innovation management.

* Proven leadership experience in managing research or innovation labs, particularly in an academic or similar setting.

* Deep technical expertise in multiple blockchain platforms, smart contracts, DeFi & dApps, Web 3 libraries/frameworks and cryptography. Should be able to demonstrate a deep understanding of the benefits decentralization.

* Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.

* Excellent relationship-building skills, with experience in academia-industry partnerships.

* Demonstrated success in securing funding, sponsorships, or partnerships.

* Exceptional communication and public speaking skills, capable of engaging a wide range of audiences.

* Deep understanding of the latest trends and technologies in areas relevant to the lab's focus..

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Assignment
• Round 3 - Assignment discussion with the CSMs
• Round 4- Hiring Manager
• Round 5 - HR Discussion 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

MERN Stack Expertise: Strong hands-on experience with MongoDB, Express.js, React.js, and Node.js.

Frontend Skills: Proficiency in React (Hooks, Redux, Context API), JavaScript (ES6+), TypeScript, HTML5, CSS3, Tailwind/Bootstrap.

Backend & APIs: Building scalable microservices, REST/GraphQL APIs, authentication & authorization flows.

Database & Cloud: Expertise in NoSQL (MongoDB) and deployment on AWS/GCP/Azure with CI/CD pipelines.

Fintech/Payments Domain:

• Payment Gateway Integrations (Razorpay, Cashfree, PayU, CCAvenue, BillDesk).
• Banking APIs (UPI, IMPS, NEFT, RTGS, NACH) for Pay-In / Payout solutions.
• Knowledge of reconciliation, settlements, fraud detection, KYC/AML, PCI-DSS compliance.

Gaming Domain Exposure (Preferred):

• In-app purchase systems, wallets, tokens/credits, reward points.
• Real-time payment flows in multiplayer or gaming platforms.

Problem Solving: Ability to design, develop, and deploy independently from Day 1 with minimal supervision.

Role: Mainframe Developer

Skill Set: Mainframe, COBOL, JCL, DB2

Years of exp: 5 to 12 yrs

Location: Pune , Chennai

Mode of work: WFO

Job Description:

A mid-senior level Mainframe lead with 4 to 8 years of hands on experienced on COBOL Programming, JCL and DB2 Coding and processing, to deliver a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications.

Technical Skills:

• An excellent techie with strong hands-on experience in COBOL, JCL and DB2 knowledge.
• Preferably, good exposure to Mainframe to distributed migration project.
• A master of DB2
• Should have good analytical and development skill on Cobol programming and JCL
• Capable of analyzing requirements and develop software as per project defined software process
• Develop and peer review of LLD (Initiate/ participate in peer reviews)
• Should have good writing and verbal communication skills

Key Responsibilities

Lead outbound and inbound sales calls to convert leads into paying customers

Develop and execute strategic calling campaigns to meet monthly and quarterly sales targets

Identify upselling and cross-selling opportunities across our product suite

Maintain detailed records of customer interactions, feedback, and sales progress using CRM tools

Collaborate with marketing and product teams to refine messaging and improve conversion rates

Mentor junior telesales staff and support training initiatives

Analyze sales metrics and provide actionable insights to improve performance

Resolve customer queries and objections with professionalism and empathy

Required Skills & Qualifications:

3–5 years of proven telesales experience, preferably in the dot-com/Concept Selling

Exceptional communication and negotiation skills

Ability to work independently and as part of a fast-paced team

Results-driven mindset with a passion for exceeding targets

JOB DESCRIPTION

Job Title: Digital Marketing Executive

Department : Marketing

1.       Job PURPOSE:

Planning, developing, implementing and managing the overall digital marketing strategy. In addition, they are responsible for managing, guiding and training digital marketers and other marketing positions in the team.

2.       ROLES & RESPONSIBILITIES:

l Responsible for formulation and execution of the company’s Digital Marketing Strategy

l Creation and management of website

l Independently managing all digital marketing activities

l Set up and management of Linked in and twitter accounts

l Writing blogs and content on digital forum to ensure visibility

l Responsible to develop and implement the Online Marketing and Brand Positioning strategies

l Create key reporting and performance indicators based on business requirements

l Brand management on the digital forum

3.       EXPERIENCE REQUIRED:

     Overall :   3 - 5 yrs           

4.  TECHNICAL SKILLS:

Primary Skills :

l  3+ years experience as a Digital Marketing Professional

l Understanding the importance of the Website

l Experience in Email marketing and carry it to the digital forum

l Social media marketing - visibility

l Experience in branding

l Must understand page optimization and off page optimization,

l Understand the value of Search engine optimization but as a complementary skill.

l Blog writing and Content generation

Secondary Skills :

l Knowledge on Google certification and Google analytics, Google AdWords

l  Setting up tracking systems for marketing campaigns and online activities

l Experience in Website maintenance and press releases

l Latest marketing techniques

Desired Skills :

l Experience in IT product based company

l Advanced web ranking

l Knowledge on Google webmaster, Keyword planner, Google trends

l Online Reputation Management

5. ABILTY

l Excellent Communication Skills

l Good conceptualization skills

l Excellent computer and web related skills

l Quick grasping skills

l Initiation

l Time management

l Dedication and ownership

6 .EDUCATIONAL QUALIFICATION :

 Preference: MBA ( Marketing ), BBA

Age between 26 Year to 30 Years

W2 Sales Job Responsibilities:

• Maintain the database of candidates along with all follow-ups related information

• Posting vacancies on portals. Match the profile of the candidate on technical grounds

• Responsible for negotiation, paperwork validation and closed candidates for assigned requisitions.

• Responsible for editing and formatting resumes matching consistency and giving visual and technical perfection to them for presenting it to clients.

• Maintaining Candidate/Vendor relation on the progress of submittals made, Interview Coordination and taking care of the joining formalities, background checks, references, coordination with internal accounting team and for timesheets, etc.

• Ensure the target is met in terms of required submittals daily as well as required number of placements

• Should be able to generate Leads by cold calling to acquire a new direct client.

• Understanding their requirement and clearly articulating the resume and formatting it as required.

• Communicating with the consultants daily and update about submissions and interviews.

Perks and Benefits:

• Healthy & Hygienic work environment

• Very competitive Salary with Attractive Incentives

• Casual Leaves, Sick Leaves

• Rewards and Recognition

• Performance Bonus

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Desired Candidate Profile

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

We are looking for skilled iOS developers who are passionate about solving digital payment problems for over a billion Indians.

Requirements:

• At least 4 years of experience in developing, releasing, and maintaining iOS mobile applications.
• Ability to write efficient, reusable, and maintainable code in Swift.
• Excellent expertise in iOS SDK frameworks and fundamentals.
• Amazing debugging skills with the ability to write unit test cases Strong computer science fundamentals.
• Startup friendly i.e self-starter, quick learner, hard-working, and passionate.