BPM Analyst

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

About IndieFolio

IndieFolio is rethinking the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IndieFolio is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.

About the Role

As an Account Manager, you will work closely with the Key Account Manager to manage client relationships, drive project execution, and ensure smooth coordination across accounts.

This role is ideal for someone who has already worked in account management, client servicing, or project coordination and is now ready to operate with greater ownership and scale. You will get exposure to larger client accounts, more complex projects, and faster responsibility across account execution.

Responsibilities

• Client Coordination & Relationship Management: Build strong client relationships through timely communication, responsiveness, and attention to detail while leading calls, understanding requirements, managing follow-ups, and ensuring confidence in project delivery.
• Account & Project Management: Work closely with the Key Account Manager in managing ongoing client accounts and projects while driving smooth communication, timely follow-ups, and strong execution across teams and stakeholders.
• Talent Coordination & Quality Management: Identify and coordinate the right creative talent for different project needs while applying judgment on quality, fit, availability, timelines, and budget.
• Proposal Building, Pricing & Commercial Support: Support the creation of proposals, scopes, and project plans for client requirements while contributing more actively to pricing discussions, commercial decisions, and project solutioning.
• Reporting & Operations: Track project progress, maintain account updates, and keep documentation organized across proposals, timelines, deliverables, and key account updates while ensuring strong operational discipline across accounts.

Requirements

• 2–4 years of experience in account management, client servicing, project coordination, operations, or a similar role.
• Prior experience working with clients and managing projects in a fast-paced environment.
• Strong communication, coordination, and stakeholder management skills.
• Highly organized, detail-oriented, and dependable.
• Strong problem-solving ability and comfort handling multiple moving pieces at once.
• Good understanding of project execution, client management, and commercial thinking.
• Ownership mindset with the ability to take initiative and drive things forward.

Why Join Us?

• Work with Leading Brands: Get exposure to some of the biggest brands in India and manage high-quality creative projects at scale.
• Build Real Account Management Depth: Work closely with experienced account leaders while sharpening your skills across client servicing, project management, pricing, proposals, and talent coordination.
• Grow with Responsibility: Take on meaningful responsibility early and build the capability to manage larger accounts and more complex projects over time.
• Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who care deeply about quality and execution.
• High-Trust Environment: Be part of a team that values initiative, accountability, and strong execution.
• Remote-First Flexibility: Work in a setup that gives you autonomy while staying closely connected to a collaborative team.

30–60–90 Day Plan

First 30 Days – Context, Learning & Foundations

• Understand IndieFolio’s business model, service lines, clients, and internal workflows.
• Build context on how accounts are managed, how talent is coordinated, and how proposals, pricing, and project execution work.
• Get familiar with tools, reporting formats, communication processes, and the day-to-day rhythm of account management.

Days 31–60 – Active Support & Account Execution

• Work closely with the Key Account Manager across active projects and client accounts while contributing more actively to client coordination, follow-ups, proposals, internal execution, and reporting.
• Build stronger judgment on project workflows, talent decisions, and how account relationships are managed over time.

Days 61–90 – Guided Ownership & Stronger Execution

• Begin taking on greater responsibility across selected accounts, client interactions, and project components with alignment from the Key Account Manager.
• Drive day-to-day execution more independently, contribute more actively to project planning and problem-solving, and demonstrate strong reliability, responsiveness, and judgment in ongoing account management.

Looking for Java Developer for Gurugram and Bangalore Location with 5+ years of experience win Java + Microservices , Multithreading , Spring boot , Kafka and any MQ Series

About ProjectDiscovery

ProjectDiscovery is an open-source powered cyber security company with a mission to democratize security. With one of the largest open-source security communities in the world, we host contributions from security researchers and engineers to our 20+ open-source projects, including tools like Nuclei and httpx, which have earned us over 100k GitHub stars and millions of downloads.

We’re a passionate, globally distributed team of ~35, driven by the shared mission of revolutionizing the application security landscape. Backed by $25M in funding, we’re looking for talented individuals to join us in Jaipur office.

Learn more at:

🌐 ProjectDiscovery.io

📂 ProjectDiscovery GitHub

About the Role

As a Product Frontend Engineer at ProjectDiscovery, you'll craft snappy, responsive, and scalable user interfaces. Working closely with our design, engineering, and founders, you'll create intuitive tools that empower both enterprise users and the thousands of individual users at scale.

In this role, you will:

• Build new user-facing features with beautiful and scalable UI components
• Implement complex React components like the virtualized rendering of large data tables with filters, real-time streaming, pagination and grouping.
• Create reusable and scalable react components e.g. shadcn/ui for dynamic interfaces.
• Act like owners, actively refine the front-end experience and performance.
• Work closely with founders and design engineers to implement new features.
• Improve application performance by profiling
• 
  

Why Join Us?

• Competitive compensation package and stock options. (with extended exercise terms)
• Inclusive Healthcare Package.
• Learn and grow - we provide mentorship and send you to events that help you build your network and technical skills.
• Learn with intense innovation and software shipping cycles. We ship multiple times a week and push major releases a couple of times a month.
• 
  

Our Interview Process

We identify talent through a streamlined process:

1. We value efficiency and technical excellence in our hiring process:
2. Application Review: Your application is reviewed by a technical team member.
3. Initial Screening: A short call to understand your background, goals, and fit.

• Technical Rounds:Coding Assessment: Solve challenges using our tech stack.
• Create PR: Develop or enhance a feature related to one of our open-source tools.

1. Final Round: Showcase your work, share your vision, and discuss how you can contribute to ProjectDiscovery at our office in Jaipur.

Apply Now to join ProjectDiscovery and help create exceptional user experiences while shaping the future of application security.

Job Description: 

*BlueTooth feature development in Android framework using Java, C++, and C languages.

*Knowledge of Bluetooth as a technology and working experience in Bluetooth protocol (both Stack and profiles).

*Hands-on Experience in Android framework development to realize the feature set that includes HFP, PBAP, A2DP, MAP,  SPP, BLE etc.…

*Exposure to Bluetooth open-source Stack Integration to any given platform.

*Expertise in Bluetooth component development on the QNX/Linux platform. 

*Should be able to analyze the Bluetooth Air Sniffer logs using the Frontline or similar Bluetooth Protocol analyzer tools.

Hello,

Greetings for the day !!!

Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!

Position: Customer Success Associate

Why Work with Us:

· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.

· Shape-Up your career by working with young and supportive teams and peers!

· Innovation and Creativity is all that matters!

· Experience and understand the various aspects of the video marketing industry.

· Friendly Policies, good competitive salaries, team outings and what not!

Job Description:

• We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
• This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
• You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
•  

Job Responsibilities:

· Having a proactive customer support approach

· Testing product features as assigned

· Build & strengthen customer relationships

· Manage incoming chats, emails and handle appropriate follow-up calls and emails

· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction

· Demonstrate the value of the platform to our customers every day by providing amazing customer support

· Maintain existing customer success metrics and data as directed

Job Requirements:

· Excellence at Googling stuff and spoken English

· Ability to meet deadlines and decent depth of thought process

· Capable of operating without much supervision while still producing results

· Not being camera shy and great presentation skills

· Motivation to pursue customer success as a career

· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding

· Technical understanding and ability to troubleshoot and resolve technical problems

Experience: 2+ years

Our client is a premier web design and software solutions company based out of Delhi, Florida and California. They are a creative, young and dynamic organisation that provides superior quality solutions like web design and development, mobile app development on various platforms, cloud apps and Ecommerce web solutions. They have clients across US, Canada, UK, and Australia, who receive market ready and saleable apps.

What you need to have: