UI Designer

Key Responsibilities:

• On-Page SEO: Optimize web pages to improve search engine rankings, including optimizing meta tags, headings, images, and internal links.
• Keyword Research: Conduct keyword research to identify high-traffic, relevant keywords to target and create optimized content strategies.
• Content Optimization: Ensure that content is aligned with SEO best practices to drive organic traffic.
• Link Building: Develop and implement strategies to build quality backlinks, enhancing website authority and rankings.
• SEO Reporting: Use SEO tools like Google Analytics, SEMrush, Ahrefs, etc., to monitor and analyze website performance, providing insights and recommendations.
• Competitor Analysis: Regularly analyze competitor websites to identify trends, strengths, and weaknesses, and leverage insights to improve SEO strategy.
• Technical SEO: Assist with technical SEO tasks such as improving site speed, mobile optimization, and fixing crawl errors.
• SEO Audits: Conduct SEO audits to identify areas of improvement on the website and implement changes to optimize SEO performance.
• Collaboration: Work closely with content, marketing, and technical teams to align SEO strategies across all digital platforms.

We seek an experienced Laravel Developer to join our dynamic team. As a Laravel Developer, you will be responsible for developing and maintaining high-quality web applications using the Laravel framework. You will collaborate with cross-functional teams to understand project requirements, design and implement solutions, and ensure the smooth operation of our web applications.

Responsibilities:

1. Develop and maintain web applications using the Laravel framework.
2. Collaborate with cross-functional teams to understand and translate project requirements into technical solutions.
3. Understand client requirements and how they translate in application features
4. Design and implement efficient, scalable, and secure code for web applications.
5. Write high-quality source code to program complete applications within deadlines
6. Troubleshoot and debug applications
7. Evaluate existing applications to reprogram, update and add new features
8. Perform unit and integration testing before launch

Requirements:

1. Need 3-6 years of experience in Laravel
2. Familiarity with front-end technologies like HTML, CSS, and JavaScript.
3. Excellent problem-solving and analytical skills.
4. Strong communication and collaboration skills.
5. Experience in designing and building applications
6. Analytical thinking and problem-solving capability
7. Understanding of software development lifecycle (SDLC) and agile methodologies.
8. Great attention to detail and time-management skills
9. B tech/ M tech ; BSc/BA in computer science or relevant field; MSc/MA will be appreciated

Proven experience in sales and business development, preferably within the

education sector, specifically in selling admission management solutions to CBSE,

ICSE, IGCSE, IB, and boarding schools.

● Strong understanding of the admission processes and challenges faced by

educational institutions.

● Excellent communication and presentation skills, with the ability to effectively

engage with school stakeholders at all levels.

● The proactive and results-driven mindset with a track record of meeting or

exceeding sales targets.

● Ability to build and nurture long-term relationships with customers.

● Strong negotiation and closing skills, with attention to detail in contract and

agreement management.

● Exceptional organizational and time management skills, with the ability to prioritize

tasks effectively.

● Willingness to travel within the assigned territory as required.

Minimum of 4+ years of experience as a backend developer.

In-Depth knowledge and experience with C#, .NET Core is must.

Experience in working with API Gateways, REST, OAuth, Rabbit MQ and Microsoft ecosystem technologies.

Experience with databases like Oracle, SQL lite, PostgreSQL etc.

Experience with microservices architecture is a must, and experience over any public cloud(Azure preferred) is an added advantage.

Experience and understanding of OOPS and SOLID design principles and various design and architectural patterns.

Experience in Test Driven Development and automated testing tools like NUnit and SonarQube.

Strong communication and collaboration skills to work effectively with cross-functional teams.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Job ID: RP100

Work Location: Remote

Required Experience: 4 to 7 years

Job Description

• Must have Google Cloud Big Query experience
• Strong experience with data analysis, data modeling and governance, with excellent analytical and problem-solving abilities
• Good knowledge of Data Warehouses, data flow ETL pipelines
• Design, configuration/administration of database software in Cloud platform.
• Monitoring, Troubleshooting, and Performance tuning the DB objects.
• Experience on Table Partition, Clustered Table, Materialized View, External Tables etc.

Anyone RDBMS technologies

• Good experience in DB design with knowledge of ER Diagram, PK/FK, Stored procedure, Function, Triggers, and Indexes.
• Understanding the requirement of the App team and creating the necessary DB objects by following the best practices.
• Managing logins and database users, as well as database roles, application roles, and other security principles within the database.
• Deep knowledge about Indexes, Performance tuning, and Complex SQL Query patterns.
• Monitoring, Tuning, and Troubleshooting the database-related issues.

About Us:

Mobile programming LLC is a US-based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics, and Cloud Programming. Bring your challenges to us, we will give you the smartest solutions. From conceptualizing and engineering to advanced manufacturing, we help customers build and scale products fit for the global marketplace.

Mobile programming LLC has offices located in Los Angeles, San Jose, Glendale, San Diego, Phoenix, Plano, New York, Fort Lauderdale, and Boston. Mobile programming is SAP Preferred Vendor, Apple Adjunct Partner, Google Empaneled Mobile Vendor, and Microsoft Gold Certified Partner.

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Educational Qualifications:

• /MCA /B.Sc.

Software Knowledge Requirements:

• Experience in technologies like PHP (Code Ignitor or Laravel frameworks), Flutter, Java, HTML, CSS, Java Script, Node JS, Python, Rest API, XML/JSON
• Experience in WP CMS framework, Divi Page builder
• Build and Manage Cloud and non-Cloud hosting platforms
• Scheduling Backing up and restoration of Web sites and Domains
• Understanding in Cron job scheduling

Requirements:

• Have experience or self-read knowledge of Agile development methodology
• 1-4 years Website development, CMS framework management and designing
• Development experience on CMS frameworks and worked on Divi page builders and themes, predominantly on WordPress and WooCommerce
• Backend supporting mobile application team for Rest API creations and JSON
• Good in logical reasoning and creative thinking

Responsibilities:

• Prepare project timeline and effort estimations on-demand
• Take ownership of maintaining the delivery timelines of the project team
• Meet delivery timelines and own client communication for the handling projects
• Manage the project people and drive the team with enthusiasm
• Proven track on continuous learning and problem-solving capability and solution finding skill