Customer Success Manager

Job Title : AI Agent / Agentic Engineer

Experience : 4+ Years

Employment Type : Contract

Role Level : Mid–Senior

Project : Leading South Africa Telecommunications Operator

Department : Data & AI Engineering

Job Overview :

We are looking for an experienced AI Agent / Agentic Engineer to design, develop, and deploy intelligent AI agents that automate business workflows and enhance data-driven decision-making.

The ideal candidate will have hands-on experience building autonomous or semi-autonomous AI systems using modern agent frameworks, integrating enterprise APIs, and deploying production-ready agentic solutions with strong safety and governance practices.

Mandatory Skills :

Python, AI Agents, LangGraph, CrewAI, AutoGen, Semantic Kernel, Multi-Agent Systems, Tool Calling, REST APIs, LLMs, RAG, Prompt Engineering, Agent Guardrails, Azure OpenAI (Preferred).

Key Responsibilities :

• Design and develop AI agents for workflow automation and business analytics.
• Build multi-step reasoning, planning, and tool-calling workflows using modern agent frameworks.
• Integrate AI agents with enterprise APIs, databases, and business applications.
• Implement agent guardrails, permission controls, human-in-the-loop workflows, and monitoring.
• Collaborate with GenAI, API, MLOps, and Data Engineering teams to deliver scalable AI solutions.
• Optimize agent performance, reliability, latency, and operational cost.
• Document AI agent capabilities, limitations, and deployment processes.

Required Skills :

• 4+ years of experience in Software Engineering or AI Engineering.
• Strong programming skills in Python.
• Hands-on experience with AI agent frameworks such as LangGraph, CrewAI, AutoGen, or Semantic Kernel.
• Experience building autonomous or semi-autonomous AI agents with multi-step reasoning and tool calling.
• Experience integrating AI solutions with REST APIs, enterprise systems, and data platforms.
• Understanding of LLMs, RAG concepts, prompt engineering, and AI agent orchestration.
• Knowledge of AI safety, guardrails, monitoring, and human-in-the-loop workflows.
• Experience deploying production-ready AI applications.

Good to Have :

• Experience with Azure OpenAI, Azure AI Foundry, or Azure AI Agent Service.
• Exposure to telecom, analytics, or enterprise AI solutions.
• Knowledge of cloud platforms, MLOps, and AI deployment best practices.

Supercharge Your Career as a AI DevOps Engineer at Technoidentity!

At Technoidentity, we're a Data & AI product engineering company with over 15 years of expertise in building durable digital products, intelligent enterprise solutions, and scalable Data & AI platforms. As we continue expanding globally, it's the perfect time to join our team of tech innovators and make a lasting impact.

What’s in it for You?

We are looking for an AI DevOps Engineer with 0–3 years of experience who is passionate about AI, Cloud, DevOps, and Automation. The role involves building, deploying, and managing AI-powered applications, LLM solutions, and cloud-native platforms while ensuring reliability, scalability, security, and observability.

What Will You Be Doing?

• Develop and deploy AI/ML and Generative AI solutions using Python.
• Build applications leveraging LLMs, RAG, and AI agents.
• Create and maintain CI/CD pipelines for AI applications.
• Deploy and manage workloads using Docker and Kubernetes.
• Support cloud platforms (AWS, Azure, or GCP).
• Implement Infrastructure as Code (Terraform) and automation workflows.
• Monitor applications using observability tools such as Prometheus, Grafana, and logging platforms.
• Collaborate with engineering teams to ensure system reliability, performance, and security.
• Contribute to MLOps practices, AI accelerators, and reusable frameworks.

Requirements

What Makes You the Perfect Fit?

• Python programming (mandatory)
• Understanding of Machine Learning, LLMs, Prompt Engineering, and RAG
• Experience with OpenAI, LangChain, LlamaIndex, or Hugging Face
• Docker, Kubernetes, Git, and CI/CD tools
• AWS, Azure, or GCP
• PostgreSQL; MongoDB and Vector Databases are a plus
• Basic knowledge of MLOps, Terraform, and workflow orchestration tools (Airflow/Temporal)
• Familiarity with observability and monitoring tools

Qualifications

• Bachelor's degree in Computer Science, AI, Data Science, IT, or related field
• 0–3 years of experience in AI/ML, Software Engineering, Cloud, DevOps, or related areas

Nice to Have

• Experience with Agentic AI frameworks
• Knowledge of MLOps and AI platform operations
• Exposure to enterprise-grade monitoring, reliability engineering, and security best practices

Job Title: Customer Support Executive

Process: Kotak Bank Process

Eligibility:

Graduates with 6+ months experience

Undergraduates with 6+ months experience

Communication Requirement (Versant):

Versant 3 – Average Communication

Versant 4 – Good Communication

Salary (Take Home):

Graduate

Versant 3: ₹17,000

Versant 4: ₹18,000

Undergraduate

Versant 3: ₹16,000

Versant 4: ₹17,000

Job Responsibilities:

Handle customer queries related to Kotak Bank products

Resolve customer issues professionally

Maintain quality and customer satisfaction

Job Details:

Shift Timing: 9:30 AM – 6:30 PM

Shift: Day Shift

Week Off: 1 Rotational Week Off

Location: Eureka Outsourcing Solutions

Role Overview

We are looking for a Product Manager – Supply Chain to drive technology-led improvements across our end-to-end supply chain ecosystem. The role will focus on building and optimizing products that enable efficient order fulfillment, inventory visibility, warehouse operations, and logistics orchestration across multiple channels including D2C, marketplaces, and retail.

You will work closely with operations, logistics, warehouse teams, engineering, and data teams to design scalable solutions that improve supply chain efficiency, reduce costs, and enhance customer experience.

Key Responsibilities

• Own and drive the product roadmap for supply chain systems including OMS, WMS, and logistics integrations.
• Identify operational bottlenecks and build tech-enabled solutions to improve fulfillment speed, inventory accuracy, and operational efficiency.
• Work with warehouse, procurement, and logistics teams to translate operational challenges into scalable product features.
• Define product requirements, PRDs, and user stories for supply chain tools and platforms.
• Collaborate with engineering teams to ensure timely delivery of product features and system integrations.
• Drive initiatives around inventory planning, demand forecasting, dispatch optimization, and last-mile delivery tracking.
• Monitor product performance using data dashboards and operational KPIs such as order SLA, inventory turnover, fill rate, and logistics costs.
• Integrate and optimize third-party logistics partners, warehouse systems, and marketplace supply chain flows.
• Continuously improve internal systems to support scalability as the business grows across channels and geographies.

Required Qualifications

• 3–8 years of experience in Product Management, Supply Chain Tech, or Operations Product roles.
• Strong understanding of e-commerce supply chain processes including procurement, inventory management, warehousing, and logistics.
• Experience working with OMS, WMS, ERP systems, or logistics platforms.
• Ability to translate operational problems into product solutions.
• Strong analytical skills with experience in data-driven decision making.
• Experience working in cross-functional teams with engineering, operations, and business stakeholders.

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Proven 2 to 12 years of professional experience in Node.js development
• Strong proficiency in JavaScript, including ES6+ syntax
• Expertise in designing and developing RESTful APIs and microservices architecture
• Experience with popular Node.js frameworks such as Express.js, Nest.js, or Hapi.js
• Experience in modern front-end technologies (e.g., HTML, CSS, JavaScript frameworks like React, Angular, or Vue.js)
• Solid understanding of asynchronous programming, event-driven architecture, and design patterns
• Extensive knowledge of database systems, both SQL and NoSQL (e.g., MongoDB, PostgreSQL, MySQL)
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform
• Familiarity with containerization technologies (e.g., Docker, Kubernetes)

Responsibilities

·       Integration of user-facing elements developed by front-end developers

·       Build efficient, testable, and reusable PHP modules

·       Solve complex performance problems and architectural challenges

·       Integration of data storage solutions {may include databases, key-value stores, blob stores, etc.}

Requirements:

·       Bachelor's degree in Computer Science/ B.E/B.Tech/M.C.A or related field

·       Strong knowledge of PHP web frameworks {such as Laravel, Codeigniter, etc depending on your technology stack}

·       Understanding the fully synchronous behavior of PHP, MVC design patterns and object-oriented PHP programming

·       Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

·       Understanding accessibility and security compliance (Depending on the specific project)

·       Understanding fundamental design principles behind a scalable application

·       User authentication and authorization between multiple systems, servers, and environments

·       Creating database schemas that represent and support business processes

·       Familiarity with SQL/NoSQL databases and their declarative query languages

·       Proficient understanding of code versioning tools, such as Git

BENEFITS: -

 Competitive salary and stock options -

 Premium medical benefits 

LOCATION: - Remote (India) 

EDUCATION AND EXPERIENCE - 

Degree in computer science, software engineering, or a related field - 

At least 3-5 years of professional work experience as a 

DevOps / test automation / deployment engineer -

 Experience in agile software development methodologies 

JOB RESPONSIBILITIES: -

 Design and development of scalable software test framework to automate test procedures - Perform health checks of existing sites periodically (manually and also developing a automation pipeline) - Manage per site software releases - 

Generate release notes, user guides, technical documentation -

 Perform upgrades/ downgrades (patch management) - 

Generate and Manage configurations - 

Suggest process improvements by interfacing with product owner - 

File process/installation/deployment related issues & tracking them - 

Verify customer-reported issues and translate them into technical tasks for development 

REQUIREMENTS:

 Following are must to have requirements, - 

Automation frameworks like Selenium etc. - 

Scripting languages like Perl, Python etc. - 

Linux systems - 

Version control system like git -

 Issue tracking system like Jira -

 Networking protocols -

 Cloud infrastructure - 

Ability to work individually and as part of a team with a sense of urgency -

 Excellent communication skills in written and verbal English - 

Great attention to detail 

PREFERRED: 

Following are good to have requirements, - 

Knowledge in any of the programming languages like C, C++ etc. 

Experience managing cloud-based (e.g., AWS, Google Cloud, etc.) and in-house server infrastructure - 

Familiarity with machine learning / artificial intelligence infrastructure - 

Experience in data visualization and statistics - 

Basic knowledge of hardware infrastructure containing routers, switches and others -

 Familiarity with web & data securityDesign and development of scalable software test framework to automate test