Customer Success Manager

Job description

We are seeking a highly skilled Senior Software Developer with proven experience in developing and scaling Education ERP solutions. The ideal candidate should have strong expertise in Node.js, PHP (Laravel), MySQL, and MongoDB, along with hands-on experience in implementing ERP modules such as HR, Exams, Inventory, Learning Management System (LMS), Admissions, Fee Management, and Finance.Key Responsibilities

Design, develop, and maintain scalable Education ERP modules.

Work on end-to-end ERP features, including HR, Exam, Inventory, LMS, Admissions, Fees, and Finance.

Build and optimize REST APIs/GraphQL services and ensure seamless integrations.

Optimize system performance, scalability, and security for high-volume ERP usage.

Conduct code reviews, enforce coding standards, and mentor junior developers.

Stay updated with emerging technologies and recommend improvements for ERP solutions.

Required Skills & Qualifications

Strong expertise in Node.js and PHP (Laravel, Core PHP).

Proficiency with MySQL, MongoDB, PostgreSQL (database design & optimization).

Frontend knowledge: JavaScript, jQuery, HTML, CSS (React/Vue preferred).

Experience with REST APIs, GraphQL, third-party integrations (payment gateways, SMS, email).

Hands-on with Git/GitHub, Docker, CI/CD pipelines.

Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.

6 years of professional development experience, with a minimum of 4 years in ERP systems.

Preferred Experience

Prior work in Education ERP domain.

Deep knowledge of HR, Exam, Inventory, LMS, Admissions, Fees & Finance modules.

Exposure to high-traffic enterprise applications.

Strong leadership, mentoring, and problem-solving abilities

Benefit;

 Permanent Work From Home.

HR Business Partner – Pondicherry

Employee Base: ~800 employees (500 + 300)

Language Requirement

·         Tamil – Mandatory

Role Scope

·         Floor engagement

·         Productivity enhancement

·         Work with business leaders on people solutions

·         Employee relations

·         Recruitment

·         Gemba Walk

·         5S activities

·         Performance efficiency programs

·         Employee committees

·         Engagement programs

·         Shutdown planning

·         Resolving business challenges involving people agenda

MINIMUM REQUIREMENTS

Total/ Relevant Experience: 12-15 years

Business Understanding:

Understanding of Pharma/API business, Industry HR best practices,

Statutory and other legal requirements ((Labour Codes, Regulatory

Audits, etc.)

Knowledge

 Sound understanding, experience & expertise in managing employee

life cycle of HR.

 Should have managed workforce planning, Talent management and

employee engagement.

 Skilled in overall IR and related roles.

 Financial acumen of the business, products, variable cost and fixed

cost, especially the employee cost.

 Must be aligned with the strategic planning and business planning.

 Knowledge on developing industrial & employee relations strategies /

polices and its implementations. Compliances, negotiation, liaising and

legal handling skills

 Should have managed Government Officials/ Statutory officers etc.

Behavioural Skills

Interpersonal relationship, communication, assertive, Listening Skills,

Negotiations and Problem Solving, Influencing skills, Conflict

resolution, stakeholder management, emotional maturity, Resilience

and bias for action.

AREAS OF RESPONSIBILITY

Header

Definition

IN ORDER TO, what results

MEASUREMENT CRITERIA

Quantitative

Qualitative

1 Strategic Business Partnering  

  Partner with Production and Quality heads to forecast manpower needs based on

the production pipeline. Manage the "Manpower Cost per Kg" metric

 Conduct regular "HR Dipsticks" and "Stay Interviews" to gauge morale and

prevent the "Broken Rung" phenomenon in technical middle management

 Facilitate Floor engagement program for employees and contract workers (e.g.

GEMBA, 5S etc.)

 Lead site-level DEI initiatives, such as creating infrastructure and safety

protocols to increase female representation in QC/QA and Production

2 Talent & Performance Management  

  Work with Site Operations Head and functional leaders to set performance

expectation, facilitate performance support and performance feedback

 Drive the Annual Appraisal cycle, ensuring that KPIs are balanced between

output (volume) and quality (compliance/safety).

 Drive performance efficiency and productivity program in partnership with

Operations and Quality team.

 Identify High-Potential (HiPo) employees on the shop floor and create

development roadmaps to move them into supervisory roles

 Collaborate with the L&D team to facilitate "Functional Skill-up" programs for

employees

 Facilitate identification of Critical roles/ talents and work on succession planning

for the roles identified at the Site

3  Industrial Relations & Compliance

  Spearhead the site-level implementation of the New Labour Codes, specifically

communication to employees or workers on the changes and impacts of their

interest.

 Audit and oversee the lifecycle of contract labour, ensuring 100% compliance

with PF, ESI, and Gratuity provisioning

 Handle domestic inquiries and grievance redressal to maintain a strike-free

environment

 Develop relationship with Union leaders and related groups to ensure/

implement healthy work environment

4 Culture and Employee Engagement

  Promote a culture of transparency, discipline, and trust.

 Implement employee engagement and workplace climate improvement

initiatives.

 Lead employee engagement activities at Site and facilitate R&R program to

improvement employee engagement/ satisfaction score.

5 Stakeholder Management  

  Collaborate with Plant Heads, Site HR Head, Legal, Production, and Safety

functions.

 Build relationships with local bodies, industry associations, and government

officials.

 Work with cross-functional teams across sites/ corporate function to ensure

people agenda at Site is delivered effectively.

Web Developer 

A good Web Developer should have experience in designing, developing, and maintaining websites across multiple platforms. The most typical duties and responsibilities of the web developer include:

1. ·      Designing and building responsive and mobile-friendly websites optimised for different devices and browsers
2. ·         Writing clean, efficient, and well-documented code using languages such as HTML, CSS, XML, JavaScript AND React
3. ·         Implementing and maintaining website content management systems
4. ·         Troubleshooting and debugging issues to ensure websites are functioning correctly
5. ·         Staying up-to-date with the latest web technologies and industry trends to ensure the website is current and secure
6. ·         Creating and managing databases for website functionality
7. ·         Ensuring website accessibility and security to protect sensitive data and user information
8. ·         Maintaining and updating existing websites
9. ·         Testing both new and current website and correcting potential errors that may arise

Experience : 5 to 10 Years

Location : Mulund

• Identifying broader trends and filling category gaps
• Supplier relationship building
• Handling merchandising operations
• Coordinating with marketing, supply chain, catalog team, finance/ commercial and other functions of the organization
• Catalog monitoring
• Discount monitoring

Desired Candidate Profile

• 4 - 10 years of experience
• Good analytical skills
• Willingness to learn, innovate, take initiatives, think beyond what is conventional and accepted and the ability to work in a flat organization
• Strong analytical aptitude in problem solving
• Proven track record of finding innovative solutions to business problem
• Previous work experience in E-Commerce companies