Customer Success Manager

Role Overview

We are looking for an experienced Commodity Trader responsible for executing trading strategies, managing commodity portfolios, and identifying profitable opportunities in global commodity markets. The role requires strong analytical skills, market understanding, and the ability to manage risk while maximizing returns.

Key Responsibilities

Trading & Market Execution

• Execute buy and sell orders for commodities such as metals, energy, agricultural products, or derivatives.
• Monitor market trends, pricing, and global supply-demand dynamics.

Market Analysis

• Conduct fundamental and technical analysis of commodity markets.
• Track geopolitical events, weather patterns, and economic indicators affecting commodity prices.

Portfolio & Risk Management

• Manage commodity trading portfolios and ensure adherence to risk management guidelines.
• Monitor exposure levels and hedge positions where necessary.

Strategy Development

• Develop and implement profitable trading strategies.
• Identify arbitrage opportunities across markets and exchanges.

Stakeholder Coordination

• Work closely with brokers, exchanges, logistics teams, and finance teams.
• Maintain relationships with suppliers, customers, and market participants.

Reporting

• Prepare daily trading reports, P&L analysis, and market outlook summaries.
• Provide insights to senior leadership on market opportunities and risks.

Ideal Candidate

Mandatory Requirements

• Experience: 5–10 years of experience in commodity trading or commodity markets.
• Market Knowledge: Strong understanding of commodity markets such as metals, energy, or agricultural commodities.
• Trading Platforms: Hands-on experience with trading platforms and financial instruments (futures, options, swaps).
• Analytical Skills: Strong quantitative and analytical skills for market forecasting.
• Risk Management: Experience managing exposure, hedging strategies, and volatility.

Preferred Qualifications

• Experience trading on major exchanges (MCX, LME, CME, ICE).
• Background in energy, metals, or agricultural commodities trading.
• Strong Excel, data analysis, or financial modeling skills.

Education

• Bachelor’s degree in Finance, Economics, Business, or related field
• MBA or CFA is a plus.

Skills

• Commodity market analysis
• Trading strategies
• Risk management
• Financial modeling
• Market research
• Negotiation and decision-making

Here is your JD with the company name removed and only the technology names kept:

Role Summary

Seeking an experienced App Connect Enterprise (ACE) / Integration Bus (IIB) Support Engineer with strong hands-on experience in supporting, maintaining, and enhancing enterprise integration environments. The role involves L2/L3 production support, incident management, deployments, monitoring, and collaboration with cross-functional teams to ensure stable and high-performing integration services.

Key Responsibilities

• Provide L2/L3 support for ACE / IIB applications across DEV, UAT, and Production environments
• Support and maintain enterprise integrations, message flows, and interfaces
• Monitor integration environments and troubleshoot failures related to ESQL, MQ, database connectivity, network, or data issues
• Perform incident management for P1–P5 issues, including bridge calls and stakeholder coordination
• Conduct Root Cause Analysis (RCA) and provide permanent fixes
• Manage UAT testing, production deployments, and release activities
• Perform certificate renewals, patching, and vulnerability remediation
• Reprocess failed messages/transactions to ensure business continuity
• Update configuration properties (for example, UDP properties) in production
• Create and manage Change Requests (CRs), JIRA tickets, and CAB approvals
• Prepare Weekly and Monthly Service Reports (WSR/MSR)
• Provide on-call and weekend support as per rotation
• Debug message flows and optimize ESQL for performance improvements
• Support SOAP and REST-based integrations
• Work with monitoring tools to ensure alerting and ticket generation
• Collaborate with application teams, architects, and DevOps teams
• Ensure adherence to operational standards and best practices

Desired Experience

• Minimum 3+ years of hands-on experience in ACE / IIB support or development
• Experience supporting production-critical environments
• Exposure to Agile / Scrum delivery models
• Experience working in 24x7 support environments
• Strong documentation and communication skills

• Strong knowledge in Power BI (DAX + Power Query + Power BI Service + Power BI  Desktop
• Visualizations) and Azure Data Storages.
• Should have experience in Power BI mobile Dashboards.
• Strong knowledge of SQL.
• AAS Data model Deployment in Azure, Querying data from AAS to build Reports
• Experience in developing, optimizing, and administering Tabular Models in 'Azure Analysis service'.

• Design and Create AAS/OLAP/ Tabular cubes and automate processes for analytical needs.
• Good knowledge of DWH concepts.  
• Expertise in developing OLAP cubes and developing complex calculations, Aggregations, implementing a dynamic security model using DAX functions in - Azure Analysis service

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

We are looking for a detail-oriented individual to join our team as a travel desk analyst. The responsibilities of the travel desk analyst include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.

To be a successful travel analyst desk, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel desk analyst is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.

Responsibilities:

·        Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.

·        Negotiating preferred rates with vendors of direct travel.

·        Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.

·        Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

·        Assisting with any travel-related issues that may arise.

·        Researching travel deals and evaluating prices and services.

·        Arranging travel accommodations for business visitors.

·        Creating, optimizing, and monitoring corporate travel policies.

·        Preparing travel budget reports.

·        Analysing and preparing reports on travel spend.

Requirements:

·        A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.

·        A minimum of 2 years’ experience in the travel industry.

·        Certification in travel or hospitality may be advantageous.

·        Knowledge of travel management processes.

·        The ability to build and maintain positive relationships with vendors of direct travel

·        Excellent attention to detail and organizational skills.

·        Good communication, customer service, and interpersonal skills.

·        A basic understanding of Geography.

·        Strong computer skills.

7+ YOE in IT / Software Development and Services Industry

B.Tech/BE, Bachelor in Tech domain from Tier 1 College / Univesity

MBA or Masters from Top B schools or Tier 1 College / Univesity

Preferred with work experience in software frameworks, technologies, and programming languages.

• Develop and implement operational strategies: Develop and implement operational strategies to ensure the smooth functioning of the organization. This includes developing policies and procedures, managing resources, and monitoring performance metrics.

• Lead project teams: ensure the successful completion of projects within the allotted time and budget. This involves planning, organizing, and controlling project activities, as well as communicating with stakeholders to ensure project objectives are met.

• Manage resources: managing the resources required for both day-to-day operations and project delivery. This includes budgeting, resource allocation, and procurement of materials and services.

• Analyze data to identify areas for improvement and to make informed decisions regarding operational and project-related issues. This involves using data analysis tools and techniques to collect, organize, and interpret data.

• Ensure compliance ensures that the organization is compliant with legal and regulatory requirements. This includes implementing policies and procedures to ensure compliance with applicable laws and regulations.

• Build relationships and maintain relationships with stakeholders and employees. This involves effective communication, negotiation, and conflict-resolution skills.

• Develop and mentor team members developing and mentoring team members to enhance their skills and knowledge. This includes providing training, coaching, and feedback to team members to ensure they are equipped to perform their roles effectively.

• Work with departmental heads, managers, and other stakeholders to develop team goals and delegate tasks to the appropriate team member.

• Create and communicate a clear list of expectations and goals for team members to follow.

• Offer emotional support to project team members and make people feel valued.

• Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress.

• Implement incentives to keep the team motivated and focused on their daily tasks and project goals.

• Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps.

• Nurture collaboration amongst team members, Create a workspace that encourages creativity and innovation to get the most out of the team, and Quickly and effectively resolve team conflicts.

Basic Qualifications:

Education: A bachelor's degree/ master's degree or higher. administration, management, engineering, or operations management is often required.

B.Tech/BE, Bachelor in Tech domain from Tier 1 or 2 College / Univesity

MBA or Masters from Top B schools or Tier 1 College / Univesity

Experience: 7-10 years of relevant work experience in operations management, project management, or a related field is required.

Preferred with work experience in software frameworks, technologies, and programming languages.

Basic Skills:

• Team Management

• Communication

• Listening

• Conflict Resolution

• Team Leadership

• Organizational skills

• Critical Thinking

• Time Management

Job location:

Kolkata (Work from Office)

Responsibilities:

• Design and Implement AWS architectures and environments
• Design Native Cloud Application Architectures or optimize applications for AWS

Experience/Requirements:  

• Must be AWS Certified Solution Architect (Professional).
• Overall 10+ years of experience in software development.
• Minimum 5 years hands-on keyboard AWS experience, with deeper capabilities.
• Must have hands-on AWS experience with at least two implementation and/or Migration into AWS (in an Enterprise scale environment)
• Must have experience with AWS API gateway, RDS, Fargate, EC2, S3, CloudFront, CloudWatch, Cognito.
• Must have experience analyzing and improving existing AWS infrastructure and architecture
• Must have Experience with serverless applications and Serverless Application Model
• An understanding of networking and IOT services in AWS
• AWS Cost Management and Optimization

• Experience with object-oriented design and languages
• Track record of building and delivering mission critical, 24x7 production software systems
• Experience architecting systems on AWS platform a strong plus
• Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
• Proven track record of taking ownership and driving results on technical projects
• Ability to handle multiple competing priorities in a fast-paced environment
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations

Responsibilities

• Develop and execute a long-term product roadmap and architecture while balancing short term commitments
• Handling the entire SDLC. 
• Own the architecture SCOT product platforms to drive business results. 
•  Be a visible leader to drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact 
•  Be an operational and technical leader with a passion for distributed systems, cloud service development, deployment and delivery. Accountable for solutioning, design, architecture, for the ease of evolution, quality of the systems, performance, scalability, availability characteristics, NFRs and limitations of the systems. Should be willing to be hands-on and spend time actively developing parts of the systems. 
•  Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting a nimble delivery process.
•  Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables .
•  Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions. 
•  Drives code and design reviews of components / systems / products in scope and drives the architectural governance for them 
•  Set directional paths for the department for adoption of new technology stacks for solving business problems 
• Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions
•  Initiate and deliver leadership training within the engineering organisation and drive the growth of leaders to create a strong leadership bench.
• Follow coding standards, unit-testing, code reviews etc.
• Follow release cycles and commitment to deadlines. 
• Lead by example through innovation. 
• Build and nurture a team of software developers
•  Shape team goals by developing a deep understanding of our business processes and success criteria
•  Develop and execute a long-term architecture while balancing short term commitments
•  Work closely with the team to architect and develop the best technical design and approach to solve complex problems
• Effectively partner with engineering and non-engineering groups across the organization to deliver on own goals
• Work closely  to architect and develop the best technical design and approach to solve complex problems. 
• Take the accountability of the overall health of the products you build, and predictability of the deliverables
• Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on goals.

• 2 - 7 years of experience in building applications using C++ programming language.
• Comfortable with core programming concepts and techniques (e.g. concurrency, memory management).
• Enjoys working with algorithms and data structures (e.g. trees, hash maps, queues).
• Strong in Data structure and good in problem solving.
• Strong debugging skills.
• Certifying the application – White box testing, black box testing.