Customer Success Manager

Role & Responsibilities:

• Interpret scripts, briefs, and concepts into visual sequences that clearly communicate the story flow.
• Work closely with the Motion Graphics Designer to ensure smooth translation of storyboard to animation.
• Create sketches, frames, and compositions that capture camera angles, transitions, and visual style.
• Suggest creative ideas for visual storytelling, scene flow, and pacing.
• Ensure storyboards reflect brand guidelines, tone, and intended audience experience.
• Adapt storyboards based on feedback from creative leads, clients, and production teams.
• Collaborate with copywriters, designers, and animators to refine visual concepts.

Ideal Candidate:

• Strong Storyboarding Visualiser profile
• Must have 2+ years of experience in designing/visualisation with experience in creating storyboards for animation, video, or marketing content
• Must have experience in conceptualising visual stories, including interpreting scripts, briefs, or creative ideas into clear visual sequences
• Must have experience in client/team management, coordinating with designers, animators, copywriters, and clients to ensure creative deliverables meet brand and project standards.
• Must have knowledge of motion graphics and video editing, including tools such as After Effects, Premiere Pro, or equivalent software, with an understanding of how storyboards translate into animation.
• Must have strong drawing and visual storytelling skills, with the ability to convey mood, movement, action, camera angles, transitions, and composition in both digital and traditional formats.
• Strong portfolio/work samples showcasing storyboards, motion graphics, visual storytelling, or video/design projects. Portfolio should clearly demonstrate creativity, drawing ability, sequencing, and software proficiency.
• Candidate must be flexible to work in shifts from 2 PM to 11 PM, aligning with team and client requirements
• Work is going to be pre-production focused

Perks, Benefits and Work Culture:

• Attractive Compensation & Benefits.
• Healthy competitive culture, excellent Learning environment.

We are looking to hire an SEO Content Specialist who understands search engine optimization and can write both long- and short-form content that's informative, compelling, and relevant to our portfolio companies, and drives maximum traffic to our websites, thereby improving their rankings in search engines.

You must be below 28, graduate from a Tier-1 Engineering College with 2+ years of SEO/SEM content writing experience.

You will ensure that company websites host high-quality, subject-rich, SEO-rich content, and drive complete end-to-end organic content marketing strategy to increase rankings, online visibility, and organic traffic.

Detailed Job Description

• Day-to-day execution of organic SEO campaigns including keyword research, content gap recommendations, strategic optimization of existing content, competitor analysis, and site improvements.
• Regular off-page link-building activities like backlink building from authoritative websites, article submissions, social bookmarking, classified ads, etc.
• Write compelling and high-quality website content - including long blog posts and short page descriptions.
• Work closely with content writers to post optimized blogs and articles online.
• Track progress through analytics tools such as Google Analytics, Google Webmaster Tools, etc.
• Optimize existing content by performing keyword research, editing content for readability and flow, submitting site maps to Google Webmaster Tools, etc.

You are a perfect fit if you have:

• Strong understanding of all SEO standard methodologies, such as user content optimization, meta-data optimization, SEO-friendly site architecture, technical SEO, off-page SEO, and SEO tools like Ahrefs, SEMrush, etc.
• A sense of humour to make content interesting and engaging. It would be an added advantage, though not mandatory.
• Consistent track record in leading SEO content projects (from inception to completion) that drives business growth.
• Exceptional communication skills, both written & verbal.
• Self-motivated and independent, well-organized, able to do hands-on work and analysis with minimum supervision..

We hire candidates for their strengths and superpowers, with a belief that the best team draws its mojo from these unique, yet complementary, individuals. 

Work Mode: Hybrid (2 days WFO)

We are looking for a Data Engineer who is a self-starter to work in a diverse and fast-paced environment within our Enterprise Data team. This is an individual contributor role that is responsible for designing and developing of data solutions that are strategic for the business and built on the latest technologies and patterns,regional and global level by utilizing in-depth knowledge of data, infrastructure, technologies and data engineering experience.

Responsibilities

· Design, Architect, and Develop solutions leveraging cloud big data technology to ingest, process and analyze large, disparate data sets to exceed business requirements

· Develop systems that ingest, cleanse and normalize diverse datasets, develop data pipelines from various internal and external sources and build structure for previously unstructured data

· Interact with internal colleagues and external professionals to determine requirements, anticipate future needs, and identify areas of opportunity to drive data development

· Develop good understanding of how data will flow & stored through an organization across multiple applications such as CRM, Broker & Sales tools, Finance, HR etc

· Unify, enrich, and analyze variety of data to derive insights and opportunities

· Design & develop data management and data persistence solutions for application use cases leveraging relational, non-relational databases and enhancing our data processing capabilities

· Develop POCs to influence platform architects, product managers and software engineers to validate solution proposals and migrate

· Develop data lake solution to store structured and unstructured data from internal and external sources and provide technical guidance to help migrate colleagues to modern technology platform

· Contribute and adhere to CI/CD processes, development best practices and strengthen the discipline in Data Engineering Org

· Mentor other members in the team and organization and contribute to organizations’ growth.

Soft Skills

· Independent and able to manage, prioritize & lead workloads

· Team player, Reliable, self-motivated, and self-disciplined individual capable of executing on multiple projects simultaneously within a fast-paced environment working with cross functional teams

· Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Technical Skills

· 8+ years’ work experience and bachelor’s degree in Information Science, Computer Science, Mathematics, Statistics or a quantitative discipline in science, business, or social science.

· Hands-on engineer who is curious about technology, should be able to quickly adopt to change and one who understands the technologies supporting areas such as Cloud Computing (AWS, Azure(preferred), etc.), Micro Services, Streaming Technologies, Network, Security, etc.

· 5 or more years of active development experience as a data developer using Python-spark, Spark Streaming, Azure SQL Server, Cosmos DB/Mongo DB, Azure Event Hubs, Azure Data Lake Storage, Azure Search, Azure Data factory and Azure synapse analytics, Git Integration with Azure DevOps, etc.

· Experience with designing & developing data management and data persistence solutions for application use cases leveraging relational, non-relational databases and enhancing our data processing capabilities

· Experience with building, testing and enhancing data curation pipelines and integrating data from a wide variety of sources like DBMS, File systems, APIs and streaming systems for various KPIs and metrics development with high data quality and integrity

· Experience with maintaining the health and monitoring of assigned data engineering capabilities that span analytic functions by triaging maintenance issues; ensuring high availability of the platform; monitoring workload demands; working with Infrastructure Engineering teams to maintain the data platform; serve as an SME of one or more application

· 3+ years of experience working with source code control systems and Continuous Integration/Continuous Deployment tools                                                 

Location: Preet Vihar, Delhi

Type: Full-Time, In-Office

Role Requirements:

• Minimum 2 years of experience in SEO

Responsibilities:

• Manage complete SEO, including on-page and off-page activities
• Backlink creation
• Article submission
• SEO audits
• PDF submission
• Image submission
• Improving website Domain Authority (DA)
• Conduct thorough SEO audits and implement strategies for improvement
• Manage Google Ads and Google Analytics
• Manage Google My Business (GMB)
• Execute complete social media marketing and advertising campaigns
• Handle Social Media Optimization (SMO)
• Write and optimize content for SEO purposes

Qualifications:

• Bachelor’s or Master’s degree in Marketing or a related field
• Excellent understanding of SEO principles and practices
• Strong creative and analytical skills
• Proven experience in managing on-page and off-page SEO activities
• Proficient in content writing and optimizing content for SEO

Responsibilities: 

• Design and code efficient, scalable systems that can accept feedback from multiple hundred thousand employees and generate insights 
• Design efficient and scalable event driven systems to process complex machine learning pipeline
• Experiment with data to come up with unique insights and that can benefit our clients
• Identify libraries and technologies worth experimentation
• Participate in brainstorming sessions to bring more value to our clients
• Investigate performance issues / scalability bottlenecks, existing queries and/or write new queries with performance optimization in mind
• Develop RESTful APIs that can be used by frontend to show insights
• Debug and fix production level bugs as and when they crop up
• Support ad hoc data analytics upon requests by clients, and believe us nothing creates a better DB understanding than handling ad hoc data requests 

Requirements: 

• 3+ years of experience in architecture and developing high performance web applications 
• Experience with systems ingesting/processing high amounts of data is a plus 
• In-depth understanding of the entire web development process (design, development, and deployment) 
• Experience with SQL and NoSQL database 
• Working knowledge of RESTful API paradigms  
• Experienced in microservices architecture  
• Solid engineering principles and a clear understanding of data structures and algorithms
• Passion for products, empathy for users, and aspiration to make a big impact
•  

Key Responsibilities:

• Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Conduct Process diagnostics & opportunity identification
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals

Qualifications

Essential Knowledge and Skills:

• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management.  Demonstrate strong collaboration across all levels of the organization
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Understand the needs of and support a company with global operations
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Flexible and dynamic personality
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on major projects
• Experience/knowledge of a range of technical platforms and solutions
• Work with individuals to understand and build detailed process maps and business requirements documents
• Ability to rapidly grasp processes and identify potential RPA solutions
• Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
• 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
• A team player that is willing to learn and adapt in a high pace delivery environment
• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields

Desirable Knowledge and Skills:

• Experience working with automation software (e.g., Automation Anywhere, Blue Prism, UiPath)
• Experience in analyzing data to draw business-relevant conclusions
• Experience writing simple SQL queries for data analysis

1. Should have experience in full life cycle of Web Application Development in Linux environment using Apache, PHP, MySQL/MSSQL/ Oracle.

2. Hands on experience in these technologies is a must (PHP 5, Ajax, CSS / HTML5 / XHTML , Web development)

3. Should have experience in template engine like smarty and at least one MVC frame work (Laravel / Zend / Symphony / Cake Php / Code Igniter).

4. Should have worked on any of the content management system (Joomla / Drupal / Simple CMS etc)

5. Should have worked on any of one of JS frameworks like YUI, JQuery , MooTools, ExtJS and AJAX

6. Hands on experience with the following PHP modules: PEAR, CURL, SoapClient (WSDL mode), libXML, Memcache, PCRE, SQLITE, etc

7. Ability to write and consume SOAP & REST web services.

8. Create requirement document and work with team members to deliver the application.

9. Knowledge of Version Control Software ;such as SVN/CVS will be preferable.

10. Experience in Architecture Design & Developed of Web Application.

11. Should have experience in web application optimization/caching/DB performance tuning

12. Extensive OOD / OOP experience

13. Ability to propose, advocate and critique design alternatives to determine solutions.

14. Hands-on experience with web application architecture and relational database design Interact with Client to understand business requirement.

15. Hands on knowledge of best practices for cross-platform, cross-browser compatibility.

16. Hands on knowledge of UI optimization techniques and experience of working with UI performance measurement tools like Yslow, Firebux, Fiddler, HTTPWatch, Page Speed, DynaTrace, etc.

• Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising
• Content creation and repurposing for all digital channels
• Maintaining our social media presence across all digital channels
• Measuring and reporting on the performance of all digital marketing campaigns

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media, display advertising campaigns (Branding & Demand Generation) and events
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

• Bachelors/Masters degree in marketing or a related field
• Proven working experience in digital marketing
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience in optimizing landing pages and user funnels
• Experience with A/B and multivariate experiments
• Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
• Working knowledge of ad serving tools (e.g., DART, Atlas)
• Experience in setting up and optimizing Google Adwords campaigns
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement