Customer Success Manager

Job Title: Site Reliability Engineer (SRE) / Application Support Engineer

Experience: 3–7 Years

Location: Bangalore / Mumbai / Pune

About the Role

The successful candidate will join the S&C Site Reliability Engineering (SRE) Team, responsible for providing Tier 2/3 support to S&C business applications and environments. This role requires close collaboration with client-facing teams (Client Services, Product, and Research) as well as Infrastructure, Technology, and Application Development teams to maintain and support production and non-production environments.

Key Responsibilities

• Provide Tier 2/3 product technical support and issue resolution.
• Develop and maintain software tools to improve operations and support efficiency.
• Manage system and software configurations; troubleshoot environment-related issues.
• Identify opportunities to optimize system performance through configuration improvements or development suggestions.
• Plan, document, and deploy software applications across Unix/Linux, Azure, and GCP environments.
• Collaborate with Development and QA teams throughout the software release lifecycle.
• Analyze and improve release and deployment processes to drive automation and efficiency.
• Coordinate with infrastructure teams for maintenance, planned downtimes, and resource management across production and non-production environments.
• Participate in on-call support (minimum one week per month) for off-hour emergencies and maintenance activities.

Required Skills & Qualifications

• Education:
• Bachelor’s degree in Computer Science, Engineering, or a related field (BE/MCA).
• Master’s degree is a plus.
• Experience:
• 3–7 years in Production Support, Application Management, or Application Development (support/maintenance).
• Technical Skills:
• Strong Unix/Linux administration skills.
• Excellent scripting skills — Shell, Python, Batch (mandatory).
• Database expertise — Oracle (must have).
• Understanding of Software Development Life Cycle (SDLC).
• PowerShell knowledge is a plus.
• Experience in Java or Ruby development is desirable.
• Exposure to cloud platforms (GCP, Azure, or AWS) is an added advantage.
• Soft Skills:
• Excellent problem-solving and troubleshooting abilities.
• Strong collaboration and communication skills.
• Ability to work in a fast-paced, cross-functional environment.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Company Profile -  https://kpmg.com/in/en/home.html

Job Description

Position: US Tax Content Subject Matter Expert (SME)

Overview:

We are seeking experienced US Tax Content SMEs to join our expanding US Tax Content team in Bangalore, India. This role is pivotal in understanding, configuring, and testing annual US tax updates, focusing on Tax Form Graphic development, and tax product-specific feature enhancements.

Education Qualification: US CPA/post-graduate.

Experience:  1-2 and 3-4 years in US tax (corporate, partnership, fiduciary sectors). Interest in Canadian tax is a plus.

Technical Skills: Understanding of US tax law and comfort with technology. Experience with tax tools like CCH, Lacerte, TurboTax, etc. is advantageous.

Location:  Bangalore

Employment Type:  Contract basis

Responsibilities:

• Support in identifying and documenting the US tax updates
• Configure and test annual tax updates in tax tools
• Support in developing and updating visual representations of tax forms
• Support in implementation of implement changes to barcode systems for efficient data capture.
• Understand changes to forms/instructions, make changes in the software, then test and release the software.
• Supporting in enhancing and adding new features to the tax softwareUSA 

We are looking for an experienced and results-driven Franchise Sales Manager to lead our franchise expansion across multiple cities in India. The role involves extensive client interaction, legal documentation, and operational oversight.  

Key Responsibilities:

- Drive franchise sales and onboard new franchise partners across India.  

- Present the franchise model and conduct multiple meetings to close deals.  

- Handle end-to-end legal documentation and ensure timely agreement signings.  

- Manage complete setup of franchise stores, ensuring seamless execution.  

- Build strong relationships with franchise partners and guide them on ROI and break-even strategies.  

- Collaborate with the marketing team to align franchise sales efforts with promotional activities.  

- Provide regular progress reports to the Chief Executive Officer.  

- Travel frequently to meet clients, conduct site visits, and oversee franchise operations.  

Qualifications & Skills:

- Proven experience in franchise sales or a similar role.  

- Strong understanding of franchise models, ROI, and break-even analysis.  

- Excellent communication, negotiation, and relationship-building skills.  

- Proficiency in handling legal documentation and agreements.  

- Ability to work under pressure and achieve sales targets.  

- Willingness to travel extensively.  

- Strong organizational and project management abilities.  

Our Tech Stack: React.js, Node.js, MongoDB, AWS

https://www.onedigitaltrust.com/">OneDigitalTrust, Inc. is a B2B2C software startup disrupting the traditional estate planning & wellness industry to serve all adult Americans, but especially those that usually cannot afford the traditional methods to protect themselves and their loved ones. 

We are currently recruiting a Sr. Full Stack Engineer to add to our team.

We are looking for a self-motivated, goal-driven individual to help advance their experience and learn from a collaborative environment and help take our company to the next level.

Our platform is an enterprise white-label configurable platform with comprehensive capabilities that sells itself. Our biggest goals are to continue to enhance the capabilities of the platform to meet the needs of the users.

The following would be your responsibilities:

• Assuming full-stack technical delivery of the Company’s SaaS platform under the direction of the CTO; supporting the architecture and development of the product platform;

• Supporting the policies, and procedures of Company’s platform security to adhere to industry­ standards and as may be requested in case of security audit requests;

• Helping in the creating/management of the Development, Testing (QA) and Production architecture, standards processes and procedures for the product/platform;

• Helping improve the technical team's processes as per our retrospective learnings and best practices;

• Estimating bug/feature implementation tasks to help with sprint/release planning

• Experience with creating, and maintaining third-party integration partner's technical relationships and APIs integration; including handling issues, version changes, and impacts to the platform;

• Delivering and Maintaining our continuously enhanced ODT product platform;

• Helping ensure the regular release, enhancement, maintenance and operation of the ODT DEV/TEST/PROD infrastructure and environment and uptime;
• Providing key inputs into the definition of the platform’s evolution from both a requirements and technical implementation and maintenance perspective; and

• Supporting Company business development and marketing activities to promote the sale and after-sale support to prospects and customers.

The following describes the type of person we are seeking:

Experience: 

• Strong TDD mindset for automated testing, and experience with lean/agile development methodologies in a startup environment

• Experience with maintenance of CI/CD based software delivery

• Ability to get up to speed quickly on the existing code base

• Having an architectural mindset and identify where maintain and enhance systems, but also know when we can refactor components

• Have a structured / process-oriented way of thinking and are able to build new features and models that will last through significant business scaling

• Can understand business needs and ability to maintain high-value product to optimize for the best user experience.

• Bonus points for heavy test automation experience and front-end/UI experience with Storybook

What We Offer:

Competitive salary

Startup culture with a strong team-centric environment. We work hard and have fun.

Independence to work autonomously. We care about results. The opportunity to learn & master the art of agile software delivery and automated testing. We invest heavily in the development of our team members.

-Firm grasp of the JavaScript language and its nuances, including ES6+ syntax

-Build pixel-perfect, smooth UIs across both mobile platforms

-Leverage native APIs for deep integrations with both platforms

-Diagnose and fix bugs and performance bottlenecks for performance that feels native

-Knowledge of functional and object-oriented programming

-Strong knowledge and experience in either iOS or Android native application development

-Familiarity with native build tools, like XCode, Android Studio

With the ever-increasing demand in the educational industry, our client acts as an ed-tech platform that provides various interdisciplinary courses, in turn providing critical future skills.

They follow a curriculum that is collated globally and has been developed by industry experts. Some of the programmes offered by them include Artificial Intelligence, iOS App Development, Robotics, Augmented & Virtual Reality (AR/VR), etc. Benefits of their platform include online accessibility 24*7, live & practical application, programmes for every age group, etc.

Headquartered in Gurugram, our client was founded by a veteran entrepreneur who is an alumnus of Harvard Business School.

As a Sales Head B2B, you will be responsible for leading the targets towards attaining that goal, tracking and reporting critical performance indicator data for your team.

What you will do:

• Rolling out new sales initiatives, targeted pitches, and modified sales approach depending on the nature of the business you are approaching
• Implementing the required sales training processes for your sales associates, preparing them for their responsibilities most effectively and efficiently possible
• Delivering pitches to critical clients and other key accounts in your zone yourself
• Being abreast of the latest developments in the space and implementing strategic/ tactical plans if needed
• Mapping the market on product/ competition and the onboarding of customers when they enter the company
• Actively approaching targeted business clients (telephone, email, social networks, events, etc.)
• Searching for new client leads
• Managing relationships with existing customers
• Creating and maintaining a database of current and potential customers
• Explaining and demonstrating features of products and services
• Upselling products and services

Desired Candidate Profile

• MBA from tier 1 B School
• Proficiency in Microsoft Office [Word, Excel and PowerPoint] and CRM software [Zoho CRM]
• Prior experience in B2B sales desired
• Excellent communication skills, both verbal and written
• Good organizational skills and the ability to multitask
• Excellent phone and cold calling skills
• Ability to build and maintain solid and lasting business relationships with colleagues and clients alike
• Ability to work with aggressive targets and think of out-of-the-box solutions when in a deadlock
• Demonstrated ability to maintain a high level of enthusiasm and motivation
• Aspiration to be the best in the business with your every action
• Very good connects with B grade Schools for Edtech product sales    

Graphene is a Singapore Head quartered AI company which has been recognized as Singapore’s Best Start Up By Switzerland’s Seedstarsworld, and also been awarded as best AI platform for healthcare in Vivatech Paris. Graphene India is also a member of the exclusive NASSCOM Deeptech club. We are

developing an AI platform which is disrupting and replacing traditional Market Research with unbiased insights with a focus on healthcare, consumer goods and financial services.

Graphene was founded by Corporate leaders from Microsoft and P&G and works closely with the Singapore Government & Universities in creating cutting edge technology which is gaining traction with many Fortune 500 companies in India, Asia and USA.

Graphene’s culture is grounded in delivering customer delight by recruiting high potential talent and providing an intense learning and collaborative atmosphere, with many ex-employees now hired by large companies across the world.

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the rare start-ups which is self-funded and is yet profitable and debt free. We have already created a strong bench strength of Singaporean leaders and are recruiting and grooming more talent with a focus on our US expansion.

  Cloud Systems Administrator position responsibilities includes:

• Configure and fine tune cloud infrastructure
• Install and configure virtual cloud
• Support cloud servers including security configurations, patching, and
• Establish Virtual Private Networks (VPNs) to customer
• Develop scripts for automating client/server
• Monitoring, automating processes & recovery
• SQL server and noSQL dB configuration, maintenance and administration
• Network admin and configuration

• Engineering degree in Computer Science or equivalent
• Minimum of 4 years with Linux/Windows server administration
• Proficient with MS SQL Server administration, Cosmos DB
• Experience with supporting application and database servers
• Strong experience with IIS, other web servers
• Strong experience with Security – Identity, Access Control and Data Protection
• Strong experience with Microsoft Azure
• DevOps skills – Automated build and release management experience
• Resource and Cost Optimization

• Experience with Docker and Kubernetes. Certifications like CKAD a plus
• Certification on Azure Administration (AZ – 104) a plus

• Should have the passion to work for the organization thereby growing with the
• A good team player as well as be able to contribute individually as and when
• Should be able to mentor juniors if any need
• Should be able to learn any new technology if the project
• Leadership Capability, Self-motivated, highly collaborative, working through uncertainties and unknowns, Exceptional analytical and problem-solving skills, Getting things done, Continuous learning

OVERVIEW OF REACH52 AND OUR WORK

reach52 (R52) is a fast growing, social enterprise start-up working to bring sustainable, universal basic healthcare services to users in low-access, developing regions. We do this through an innovative service model, an off-line technology platform and embedding support within communities to help residents access care, knowledge and other services we deliver.

Our mission is divided in to two parts: community access, navigation and healthcare support on the one side; and ultra-low-cost fill-in services to sustain the solution on the other. This allows core healthcare services and treatments to reach further into communities where state of the art services don’t always get to. Our fill-in services allow treatments for life threatening conditions to be accessed reliably and with continuity, so minimising the risk of relapse or crippling financial problems. At the current time our income comes from grant funding and the value of our data services. This, together with other funding streams, provides a sustainable solution so that the services become embedded in the communities we serve.

OVERVIEW OF THE ROLE

In 2019, reach52 was been awarded funding from a major bank to grow into India. We would like tohire a highly motivated Junior Software Engineer to support the designing and delivery of enterprise solutions, applications and integrations in India. India is a new market for us, and we are rapidly expanding our userbase and need to continue to build our portfolio of integrated applications that work in a challenging, off-line environment. We currently use document databases to replicate data between a master and the off-line applications. We have extended workflows that mean our processes flow through Java/Kotlin applications on android and through web technologies depending on the access channel. We support interactions with communities, commercial, logistics and police offices. We need extend our support for internationalisation and localisation and to integrate external services such as local payment options to our commercial applications, together with access to data from third parties. The role will involve the continuing development of a cross application technology solution with emphasis on cost and productivity and existing investment. The candidate should be able to work well with the dev team based in Manila, Philippines.

Title: Junior Software Developer

Employment: Full time contract with probation period

Start Date: Mar 2020

Location: Bangalore

Reporting to: CTO

ROLE SCOPE AND RESPONSIBILITIES

The core role scope and responsibilities will be:

• Understand and analyze user requirements and defects;

• Design and develop R52’s existing Java/Kotlin-based applications;

• Work on new development projects;

• Work with users and stakeholders to scope out new requirements;

• Work as part of a distributed team.

PERSON SPECIFICATION

The ideal candidate will have:

• Strong communication skills;

• 2-4 years software development experience;

• A selection of the following and be prepared to assess and learn new techniques appropriate to system redevelopment:

 o  Cloud platforms

 o  Proficient with Java / Kotlin / Python / Elixir

 o  NoSQL databases and replication

 o  Commercially secure communications

 o  Website / API security

 o  Application integration

 o  Design of off-line services

 o  Containerisation (Docker)

 o  Release Management and Deployment (Kubernetes)

• Knowledge of healthcare systems and/or technology is a strong advantage;

• Strong team working skills, ability to work to deadlines, and flexibility to work as part of a small but-growing team in a dynamic way.