B2B Sales Manager (Corporate Direct Sales)

Job Title: Tech Support Executive 

Location: Bengaluru (On-site) ONLY LOCAL CANDIDATE

Job Overview 

We are seeking a dependable and proactive Tech Support Executive to handle day-to-day 

IT and technical support across the office. The candidate will be responsible for providing 

prompt assistance to all employees for system and network issues, and dedicated mobile 

and gadget support to the management team. 

This role requires strong technical skills, good communication, and a hands-on approach to 

resolving technical problems efficiently. 

Key Responsibilities 

Office IT Support: 

● Provide day-to-day technical assistance to employees for desktops, laptops, printers, 

Wi-Fi, and related peripherals. 

● Install, configure, and troubleshoot software, hardware, and operating systems 

(Windows/macOS). 

● Manage network connectivity, internet issues, and ensure stable Wi-Fi across office 

premises. 

● Handle setup of new employee systems and manage user accounts (emails, access 

permissions, etc.). 

● Maintain IT inventory — systems, accessories, and licenses. 

● Coordinate with external vendors for repair, maintenance, or warranty-related 

support. 

● Ensure data security, antivirus updates, and routine system backups. 

Management Device & Gadget Support: 

● Provide exclusive support for management’s mobile phones, tablets, laptops, and 

other smart gadgets. 

● Manage configuration, app installation, and syncing of business accounts (Google 

Workspace, Microsoft 365, etc.). 

● Troubleshoot issues with mobile connectivity, app crashes, or synchronization. 

● Coordinate with telecom providers for SIM, eSIM, or data plan issues. 

● Ensure proper backup, security, and privacy compliance on management devices. 

● Support during travel, meetings, and online calls to ensure smooth communication 

and connectivity. 

Required Skills & Qualifications 

● Diploma/Degree in Computer Science, Information Technology, or related field. 

● 1–3 years of experience in IT or technical support roles. 

● Strong knowledge of Windows/macOS, Android, and iOS platforms. 

● Understanding of network setup, Wi-Fi routers, and common connectivity 

troubleshooting. 

● Familiar with Google Workspace, Microsoft Office, and business communication 

apps. 

● Good communication and interpersonal skills. 

● Ability to manage multiple support tasks and respond promptly to management 

requests. 

Preferred Skills (Good to Have) 

● Experience in supporting senior executives or management-level users. 

● Knowledge of system security, backup protocols, and remote access tools. 

● Familiarity with asset tracking or helpdesk ticketing systems. 

Overview:

As a UX Designer, you will develop and communicate a vision, bring concepts to life, then iterate and refine them as you gather and factor in customer and business requirements. You think first from the customer’s perspective and set high standards for yourself and your team in developing amazing experiences. You have comprehensive understanding of the current design best practices, with a critical awareness of implications on user-centered design and functionality. You are detail-oriented, comfortable working on highly technical team, skilled in using data to make decisions. You have an inventor’s spirit, highly refined aesthetic sensibilities, solid hard skills and a killer eye for detail.

Responsibilities:

1. Relentlessly simplify and distill complex business processes into intuitive and elegant product experiences.
2. Work closely with cross-functional teams to help define best-in-class user experiences.
3. Create process flows, wireframes, and high-fidelity mocks to effectively communicate design strategies and detailed interaction behaviors.
4. Drive the development and communication of design guidelines and patterns, with focus on providing a consistent and intuitive experience across the product ecosystem.
5. Participate in the planning process for new products and features helping drive the vision across the products.
6. Own the production of world-class designs and documents for presentation to engineers, product managers, peer design teams, and senior executives.
7. Assist in the development and evaluation of personas, user stories, and usability studies.

The Business Development Manager will be responsible for identifying and pursuing new business opportunities, building and maintaining strong relationships with clients, and driving revenue growth. The ideal candidate is a strategic thinker with a proven track record of success in business development and sales.

Key Responsibilities:

Identify, evaluate, and pursue new business opportunities to achieve revenue and growth targets.

Develop and implement strategic business development plans to expand the company's customer base and market presence.

Build and maintain strong, long-lasting client relationships through regular communication and by understanding their needs.

Conduct market research to identify new trends, opportunities, and competitive activities.

Collaborate with internal teams to develop customized proposals, presentations, and sales strategies.

Negotiate contracts and agreements with clients, ensuring mutually beneficial outcomes.

Track and report on business development activities, including pipeline status, revenue forecasts, and market feedback.

Represent the company at industry events, conferences, and trade shows to network and promote the company's offerings.

Stay up-to-date with industry trends and competitors to identify new business opportunities and potential partnerships.

Provide feedback to senior management on market trends, competition, and customer feedback to help shape the company's strategic direction.

Qualifications:

Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

Proven experience as a Business Development Manager, Sales Manager, or similar role.

Strong understanding of the market, industry trends, and competitive landscape.

Excellent communication, negotiation, and presentation skills.

Ability to build and maintain relationships with clients and stakeholders.

Strong problem-solving skills and the ability to think strategically.

Proficiency in CRM software and Microsoft Office Suite.

Self-motivated, goal-oriented, and able to work independently as well as part of a team.

Grid is a low-code platform that enables enterprises to move from traditional software to rapid application development. We are helping users change the way they interact with technology for internal management. Our plans for 2023 are to rapidly scale the customer base across our verticals and establish Grid as the leading digital transformation platform, this is where you come in.

Outbound Sales duties and responsibilities

• Conduct research on target industries and companies to identify key decision-makers and their contact information which in our case is mining, manufacturing and infrastructure
• Vet and manage lead list on CRM or other products and keep them updated
• Attend online events, community events, and forums to understand processes, requirements and trends
• Manage collaterals such as pitch decks and product brochures and make them available across the company
• Contact prospective customers by both telephone, email, and networking sites to convert prospects into leads
• On a daily basis, own sales qualification to build a pipeline of sales opportunities
• Interface with marketing team and provide them with qualified leads for campaign management
• Support the sales team in developing and implementing sales strategies and tactics
• Help prepare and send sales emails and follow-up communications
• Assist with other sales-related tasks as needed

Outbound Sales requirements and qualifications

• Currently enrolled in a Bachelor's or Master's degree program in Business, Marketing, or related field
• Ability to think on feet and continue engaging conversations with prospects and industry veterans and leaders
• Interpersonal and presentation skills is a must
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Self-starter with a strong desire to learn and grow in a fast-paced environment
• Familiarity with Microsoft Office Suite and Google Suite
• Previous sales or customer service experience is a plus, but not required