Business Development Manager

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Job Description: .Net Developer (Software Engineer)

Location: Customer Location – Mumbai (Lower Parel) Work Arrangement: Work from Office Availability: Immediate joiners only

Experience:

- Minimum 3+ years of overall experience in software development -

At least 2+ years of experience with .Net Frameworks and .Net Core (mandatory)

Technical Skills - Mandatory - Proficiency in OOP concepts and C# - Good database management skills - Experience with solving complex problems - Familiarity with handling production issues

Preferred Skills - Nice to have: - Knowledge of AWS or other cloud platforms

Attributes: - Net Frameworks and .Net Core (Rating: 4/5) - Strong problem-solving skills (Rating: 3/5) - Excellent communication skills (Rating: 3/5) - Positive attitude, professionalism, work ethic (Rating: 4/5)

Key Responsibilities: - Develop and maintain .Net applications - Collaborate with cross-functional teams - Troubleshoot and resolve production issues - Build bug-free code and ensure high code quality and continuously improve code quality and performance

Qualifications: - BSc or BE on IT, Computer Science, Engineering, or a related field 

We are looking to hire a talented iOS developer to design, build, and maintain the next generation of iOS applications. Your primary focus will be developing high-end iOS applications for the latest Apple mobile devices. Your duties may include collaborating with the design team for new application features, identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.

To ensure success as an iOS developer, you should have a strong working knowledge of iOS Frameworks, be proficient in Objective-C, and be able to work as part of a team. Ultimately, an outstanding iOS developer should be able to create functional, attractive applications that perfectly meet the needs of the user.

iOS Developer Responsibilities:

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.

iOS Developer Requirements:

• Bachelor’s degree in computer science or software engineering.
• Proven experience of 3 to 5 years as an app developer.
• Proficient in Objective-C, Swift, and Cocoa Touch.
• Extensive experience with iOS Frameworks such as Core Data and Core Animation.
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principles and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Knowledge of C-based libraries.
• Familiarity with push notifications, APIs, and cloud messaging.
• Experience with continuous integration.
• Experience with MAP experiences :   tracking and navigation.
• Payment gateway integration hands on experience is must.
• Experience with Appstore publishing.
• Vehicle tracking application experiences will be an added advantage.

• Designing and developing user interfaces using Angular best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for Angular
• Developing application codes and unit tests in Angular JS, Java Technologies, and Rest Web Services.
• Ensuring high performance of applications and providing support.

• Bachelor’s degree in computer science, computer engineering or similar.
• Should have 3+ experience as an Angular JS developer.
• Excellent project management skills.
• Salary is negotiable for a right fit.

Job Description

We are looking for experienced backend developers to join our core engineering team for building and scaling low latency, fault tolerant and robust systems. It's an ideal opportunity for self-driven individuals who love to find innovative solutions.

Daily Responsibilities

• Own and manage team processes, releases, and systems
• Work with the product and business teams to identify scopes of improvements
• Architect solutions for new features and scaling existing infrastructure
• Identify engineering targets, monitoring, reports, alerts requirements
• Create microservices and tools, manage servers (AWS), create reports etc.
• Ensure the performance and security of the application/systems.

Requirements

• Must have a good understanding of client and server architecture
• Must have a good understanding of Node.js, MongoDB, Express
• Must be proficient with git
• Must be familiar with ES7 syntax and TypeScript
• Must have knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

• Proven SEO experience
• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing
• In-depth experience with website analytics tools
• Responsible for analysing, reviewing and implementing websites that are optimized to be picked up by search engines
• Research and analyse competitor advertising links
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords