Senior Node Js Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Sizzle is an exciting new startup that’s changing the world of gaming.  At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. We’re looking for a superstar Python expert to help develop and deploy our AI pipeline. The main task will be deploying models and algorithms developed by our AI team, and keeping the daily production pipeline running. Our pipeline is centered around several microservices, all written in Python, that coordinate their actions through a database. We’re looking for developers with deep experience in Python including profiling and improving the performance of production code, multiprocessing / multithreading, and managing a pipeline that is constantly running. AI/ML experience is a plus, but not necessary. AWS / docker / CI/CD practices are also a plus. If you are a gamer or streamer, or enjoy watching video games and streams, that is also definitely a plus :-)

You will be responsible for:

• Building Python scripts to deploy our AI components into pipeline and production
• Developing logic to ensure multiple different AI components work together seamlessly through a microservices architecture
• Managing our daily pipeline on both on-premise servers and AWS
• Working closely with the AI engineering, backend and frontend teams

You should have the following qualities:

• Deep expertise in Python including:
• Multiprocessing / multithreaded applications
• Class-based inheritance and modules
• DB integration including pymongo and sqlalchemy (we have MongoDB and PostgreSQL databases on our backend)
• Understanding Python performance bottlenecks, and how to profile and improve the performance of production code including:
• Optimal multithreading / multiprocessing strategies
• Memory bottlenecks and other bottlenecks encountered with large datasets and use of numpy / opencv / image processing
• Experience in creating soft real-time processing tasks is a plus
• Expertise in Docker-based virtualization including:
• Creating & maintaining custom Docker images
• Deployment of Docker images on cloud and on-premise services
• Experience with maintaining cloud applications in AWS environments
• Experience in deploying machine learning algorithms into production (e.g. PyTorch, tensorflow, opencv, etc) is a plus
• Experience with image processing in python is a plus (e.g. openCV, Pillow, etc)
• Experience with running Nvidia GPU / CUDA-based tasks is a plus (Nvidia Triton, MLFlow)
• Knowledge of video file formats (mp4, mov, avi, etc.), encoding, compression, and using ffmpeg to perform common video processing tasks is a plus.
• Excited about working in a fast-changing startup environment
• Willingness to learn rapidly on the job, try different things, and deliver results
• Ideally a gamer or someone interested in watching gaming content online

Seniority: We are looking for a mid to senior level engineer

Salary: Will be commensurate with experience. 

Who Should Apply:

If you have the right experience, regardless of your seniority, please apply.

Work Experience:  4 years to 8 years

About Sizzle

Sizzle is building AI to automate gaming highlights, directly from Twitch and YouTube videos. Sizzle works with thousands of gaming streamers to automatically create highlights and social content for them. Sizzle is available at www.sizzle.gg. 

Job Description:

• Strong Experience of Node JS.

• Strong Experience of Reactjs development

• Experience in Server-side application architectures like Express.js, Meteor.Js, etc. is desirable.

• Experience in developing APIs is highly desirable.

• Experience in Mongo or MySQL database is a must.

• Understanding the nature of asynchronous programming and its quirks and workarounds.

• Understanding fundamental design principles behind a scalable application.

• Experience in delivering products using an Agile methodology is highly desirable.

• Experience with automated unit, integration and end-to-end testing is highly desirable.

• Experience in the area of network or systems management is a plus.

• Relevant Experience : Minimum 2 Years
• You have prior experience developing and working on consumer facing web/app products
• Hands-on experience on Python. Exceptions can be made if you’re really good on any other language with experience on building web/app based tech products
• Experience in at least one of the following frameworks - Django, Flask, Falcon, web2py, Twisted, Tornado
• Working knowledge of MySQL, MongoDB, Redis
• Good understanding of Data Structures, Algorithms and Operating Systems
• You've worked with core AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
• You can dabble in Frontend codebases using HTML, CSS and Javascript
• You love doing things efficiently. At Fynd, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves
• You might not have experience with all the tools that we use but you can learn those given the guidance and resources