Client Engagement - LMS Coordinator

Key Responsibilities:

• Develop and maintain server-side logic using Node.js and Express.js.
• Write well-structured, efficient, and scalable TypeScript code.
• Design and manage relational databases with PostgreSQL.
• Implement caching strategies using Redis.
• Create and manage scheduled tasks using cron jobs.
• Ensure the security and integrity of applications by implementing best security practices.
• Develop and maintain RESTful APIs and GraphQL endpoints.
• Document APIs using Swagger for clear and concise API documentation.
• Collaborate with frontend developers to integrate user-facing elements with server-side logic.
• Optimize applications for maximum speed and scalability.
• Participate in code reviews and ensure adherence to coding standards.
• Write and maintain test cases using testing frameworks (e.g., Mocha, Jest) to ensure code quality.
• Deploy and manage applications using AWS services such as Lambda, ECS, and other cloud technologies.
• Monitor application performance and troubleshoot issues as they arise.
• Stay updated with the latest industry trends and technologies to ensure we are using the best tools and practices.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 2-3 years of professional experience in backend development.
• Proficiency in Node.js and Express.js.
• Strong experience with TypeScript.
• Solid understanding of relational databases, particularly PostgreSQL.
• Hands-on experience with Redis for caching and session management.
• Familiarity with cron jobs for task scheduling.
• Knowledge of best security practices for web applications.
• Experience with e-commerce platforms and understanding of common challenges in e-commerce backend development.
• Familiarity with AWS services such as Lambda, ECS, S3, and RDS.
• Experience with CI/CD pipelines and automated deployment processes.
• Proficiency in version control systems (e.g., Git).
• Experience with Swagger for API documentation.
• Experience writing and running test cases using testing frameworks (e.g., Mocha, Jest).
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and communicate effectively.

Preferred Qualifications:

• Experience with other NoSQL databases such as MongoDB.
• Knowledge of Docker and container orchestration.
• Understanding of microservices architecture.
• Familiarity with serverless architecture.
• Experience with performance tuning and optimization.
• Knowledge of event-driven architecture and message brokers (e.g., RabbitMQ, Kafka).
• Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

About the role : 

This position will help drive the customer retention strategic and tactical roadmap as a core member of the product management team.  It heavily relies on data and detailed analysis to provide different customers and customer types the best and most valuable parts of our service at the right points in their lifetime. 

Working as a product manager at HighLevel you are responsible to:

Qualifications : 

• Top-notch skills in both strategy and execution in an international context, ideally for a high growth technology company. You’ll need to frame and get buy-in on strategy from executive leadership, and then translate that strategy into priorities and projects
• Extremely efficient, with superb organizational skills. You’ll balance many projects and relationships simultaneously
• Analytical and strategic, you use data to make decisions and lead your team
• Proven track record of effective leadership with the ability to motivate and inspire both teams and individuals
• Sense of humor and a get things done attitude

We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.

Required Candidate profile

Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions

Summary of the role: 

As an Analytics Engineer, you will work closely with internal team members to implement Adobe Analytics/Google Analytics on clients’ websites. In this role, you will use front-end technologies such as HTML, CSS, JavaScript, jQuery to support the development and implementation of web analytics tracking. You will also set up and maintain successful Adobe Analytics/Google Analytics deployments and identify and solve complex and interesting tracking problems. Using JavaScript/jQuery, you will design analytics solutions by understanding the client’s business and online marketing goals, gathering requirements, defining project scope, and providing technical guidance.

Qualification:

• Bachelor’s degree from an accredited university
• Strong technical aptitude and expertise with JavaScript, HTML,CSS
• Expertise in Adobe DTM/Adobe Launch and Adobe Analytics implementation through other tag management solutions

Experience:

• 3+ years of relevant experience in Adobe Analytics implementation using DTM/Adobe Launch
• Web Development experience is a plus as it relates to the development, configuration and implementation of Web Analytics solutions
• Experience with other web platforms like Google Analytics, Tealium, Tealeaf, etc. is a plus

Responsibilities:

• Understand client business requirements and how to map those requirements to specific digital measurement tactics
• Development of documentation, deliverables and solutions requirements for web analytics tracking
• Work closely with account management and development teams to oversee the implementation, configuration and debugging of web analytics code, both on-site and through tag management systems
• Support digital marketing teams (paid search, SEO, conversion rate optimization, digital media, etc.) to implement customized tracking for campaign initiatives

Key Skills:

• Strong understanding of web analytics implementation tools - Adobe Analytics Implementation Experience
• Ability to use Adobe DTM/Adobe Launch to implement changes suggested by web analytics team
• Hands on experience in writing DTM rules and troubleshooting the existing implementations
• Expert-level knowledge in Adobe DTM/ Adobe Launch and Adobe Analytics is a must
• Knowledge and experience in Google Analytics/Google Tag Manager or other web analytics platforms is a plus
• Knowledge of web development technologies - JavaScript, HTML, CSS etc.
• Experience in producing technical specifications, solution design reference documents, reference manuals, developer guides, and/or code requirements
• Excellent ability to read and debug HTML, JavaScript to successfully test tags
• Presents results in a manner that the business partners can understand, ensuring interpretation, appropriate detail and usability
• Excellent written skills and the ability to write for both technical and non-technical users
• Willingness to travel for client discoveries and other off-site meetings
• Experience with developing analytics testing processes
• Ability to effectively communicate with clients and colleagues at all levels