Client Engagement - LMS Coordinator at Global Leader in Training and Consulting · Gurugram · 0.6 - 2 years · ₹4.2L - ₹4.8L / yr · Posted 9 Mar 2022
Our Client is a US Headquartered global leader in the area of HR consulting and learning and development of employees. It is ranked in the top ten training companies globally and is a provider of hi-end training and consulting interventions to fortune 500 companies. For five decades our client has partnered with organizations around the world to consult, assess, design, develop, deliver, reinforce, and sustain learning solutions.
As a Client Engagement - LMS Coordinator, you will be responsible for building and sustaining good client relationship.
What you will do:
- Interacting with clients, solving problems and making sure the deadlines are met
- Proactively assessing, clarifying and validating client needs on an ongoing basis
- Leading and participating in implementation of new initiatives and ideas
- Preparing regular reports of progress and forecasts to internal and external stakeholders
- Coordinating with all the departments within the company like Creative, Business Development, Accounts, Operations, etc
- Coordinating with vendors, agencies etc. for timely delivery
Desired Candidate Profile
What you need to have:- Bachelor’s degree, MBA is an added advantage
- 1-2 years of experience from Edutech / Education Industry in a similar role
- Microsoft excel knowledge is must (vlook up, pivot table, data representation)
- Excellent communication skills (verbal and written)
- Strong business acumen, ethics and high integrity
- High comfort level in using online software platforms
- Ability to multi-task
- A positive attitude and ability to work well within a team
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its
clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Collive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who
believe Moshi Moshi is an experience rather than a company.
Why Moshi Moshi?
The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.
PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your
everyday life struggles. We can't do much about the manager!
Job Description:
As a Business Coordinator Intern, your role encompasses various crucial tasks aimed at ensuring smooth communication, efficient lead management, and streamlined operations within the organisation. Here's a refined draft of your responsibilities:
1. Client Communication Management:
- Act as the primary point of contact for incoming client inquiries, promptly addressing their queries and clarifying requirements.
- Utilise effective communication skills to articulate the company's offerings and provide relevant information to potential customers.
2. Lead Allocation:
- Screen the incoming leads and allocate the relevant ones to team members.
3. CRM Utilization and Notification Management:
- Maintain and update the Customer Relationship Management (CRM) platform to ensure accurate recording of client interactions and requirements.
- Manage notification systems to promptly address client inquiries and relay relevant information to the team for further action.
4. Collaboration with Finance Team:
- Establish regular communication channels with the finance team to coordinate invoice generation and payment processing for clients.
- Ensure timely follow-up on payment statuses and address any financial inquiries from clients.
5. Proposal Management and Client Engagement:
- Assist in the creation and distribution of proposals to potential clients, ensuring alignment with their needs and expectations.
- Maintain ongoing communication with clients to provide updates, address concerns, and facilitate any necessary adjustments to proposals or services.
By effectively managing client communications, streamlining lead management processes, leveraging CRM systems, collaborating with the finance team, and maintaining proactive client engagement, you play a vital role in driving business growth and fostering positive client
relationships as a Business Coordinator Intern.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon