Data Scientist

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

We are seeking a motivated Security Engineer with 1–2 years of hands-on experience in network and application security. The ideal candidate should have exposure to firewalls, WAFs, and security protocols, and a keen interest in building a strong foundation in cybersecurity operations and best practices.

Key Responsibilities

1. Configure, manage, and monitor firewalls (Cisco, Palo Alto, Netskope).
2. Support deployment and administration of Web Application Firewalls (WAFs).
3. Monitor and analyze security events, escalating incidents when necessary.
4. Assist in implementing and maintaining security policies, procedures, and controls.
5. Work with cross-functional teams to troubleshoot security-related issues.
6. Conduct basic vulnerability assessments and recommend remediation.
7. Stay updated on latest threats, vulnerabilities, and security trends.

Required Skills & Qualifications

1. 1–2 years of experience in network security and/or application security.
2. Hands-on experience with Cisco, Palo Alto, Netskope firewalls.
3. Understanding of WAF technologies and their role in securing applications.
4. Knowledge of general security protocols (SSL/TLS, IPSec, VPNs, HTTP/HTTPS, etc.).
5. Familiarity with security monitoring tools (SIEM, IDS/IPS) is a plus.
6. Basic knowledge of cloud security concepts (AWS, Azure, or GCP) is desirable.
7. Strong problem-solving and analytical skills.
8. Good communication and documentation skills.

Education

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent practical experience).
• Industry certifications (CCNA Security, Palo Alto ACE, CompTIA Security+, etc.) will be a plus.

What We Offer

• Opportunity to work with modern security technologies.
• Career development and training support in cybersecurity, DevSecOps.
• Collaborative work environment with exposure to diverse security domains.

This position is for a tester with strong coding skills who likes challenges - someone who is constantly striving for excellence in software test automation.

Responsibilities include:

• Develop automated test cases on a day-to-day basis
• Gather and prioritize user requirements, feed these requirements into overall Automation Framework requirements and test plans
• Train team members on tool use and test automation tools, practices, techniques and best practices
• Communicate cross-functionally throughout the engineering organization
• Continuously monitor and boost test coverage across the product

Minimum Job Qualifications:

• Bachelor’s degree or better in CS or related field, with 3+ years experience in software test.
• Exposure to best practices in SQA including code reviews, debugging, troubleshooting and CI processes
• Experience in backend Testing using Java, API-Testing,Rest assured ,and Performance testing using Jmeter
• Excellent communications and technical presentation skills
• Initiative to research and build solutions to tough problems in domains like Flash, OpenGL, WebGL where off-the-shelf automation tools might not be available
• Some experience/comfort with working in a Linux/Unix environment
• Excellent analytical, problem-solving, troubleshooting skills.

Preferred (Bonus) Qualifications:

• Knowledge of current build and test automation tools and processes, such as JUnit/TestNG, Maven, Jenkins, Mockito, JBehave, Git, etc
• Experience with whitebox testing, code reviews, SDK testing
• Experience with performance testing, stress testing, and advanced aspects of system testing automation.
• Knowledge of at least one scripting language (Python, Bash, Ruby or comparable).

Customer Care Executive

Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)

Responsibilities:

• Provide exceptional customer support via phone, email, or chat.
• Assist customers with inquiries, product information, and issue resolution.
• Maintain accurate and detailed customer records.
• Ensure customer satisfaction through effective communication and problem-solving.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills (written and verbal).
• Excellent interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.

Benefits:

• 14 Days Accomondataion.

About Telstra:

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries. At Telstra, We've implemented an IT strategy that employs leading-edge software engineering practices to help deliver a superior customer experience with improved trust and speed of delivery, lower cost, and simplified architecture, systems and processes.

Your key responsibilities and major tasks include, but are not limited to

• As a backend Java developer, you will work within a specific problem space critical to Telstra’s current needs where you will design, develop, and deploy backend services with a focus on scalability, high availability, and low latency.
• Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.
• Apply engineering best practices such as Agile, CI/CD, and DevOps as part of a high performing motivated team.
• Collaborate and grow in a dynamic and autonomous environment while working in small, agile, and cross functional teams
• Pivot to working on new features and developments, to providing production support in the production and pre-production environments assisted by all team members. This responsibility is equally shared by all members of the team.
  
  

We are looking for candidates with the following experience and skills:

Essential skills and Experience

• 3 years – 7 years year experience in this area
• Must have strong Java programming background (preferably Java 8+)​
• Preferred Frameworks – Spring Boot​
• Unit Testing, Integration testing and Automated testing. ​
• Experience with Continuous Integration/Deployment​
• Microservices development – HTTP, REST API​ design and implementation​
• Comfortable to operate in an agile, dynamic environment​.

• Write copy for a variety of media including social, print, video, and online
• Edit and proof work to ensure high editorial standards are met across all content outputs
• Collaborate with creative, product, marketing, and legal to assess project needs and help with messaging
• Drive brand consistency across all company communications
• Develop and implement brand guidelines
• Stay current on trends and competitors within the editorial sphere
• See projects through the whole creative lifestyle, from inception to deployment
• Strong creative thinking skills and ability to think conceptually
• Comfortable working independently with little direction under tight deadlines
• Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar
• Proven ability to demonstrate brand voice
• Strong attention to detail
• Excellent portfolio of work

We're looking for someone to join a team dedicated to building performant APIs and backend services that deal with large volumes of data for the company's flagship, global consumer product. Small, high-impact teams require conscious planning and decision-making when it comes to design, architecture, and product features. So, it's essential that you enjoy working in such an environment.

We're a team that cares about simplicity and being able to build reliable, deterministic systems and platforms. Hence, our choice of tooling is usually battle-tested reliable software with a robust test suite.

How we work

1. You won't deal with the hustle culture. We're focused on building well-thought-out, stable and reliable software and we try our best to ensure everyone understands the big picture and the immediate goals.
2. We work a solid 6-8 hour days and don't slave away 24/7.
3. We're a remote engineering team. This makes effective communication extremely important. Our teams have benefitted greatly from good written communication. This includes everything from the product specification to the API spec. We spend a lot of time writing READMEs. As a result our engineers work with greater clarity and planning.
4. We deploy several times a day and rely on a good test suite to ensure we're not making life hard for our colleagues.
5. We don't expect anyone to know everything, but we are curious and learn along the way.
6. We learn about the fitness space and what it means to really be fit and not just Instagram fit.

The Python Backend Engineer position may be a good fit for you if:

1. You have 3 (or more) years of experience building and maintaining cloud applications.
2. You have built APIs with Python, Flask, Django or FastAPI before.
3. You have experience working with relational databases like PostgresSQL or MySQL and have spent time writing SQL queries for large datasets.
4. Experience in writing Unit tests with pytest.
5. You have worked with Docker, docker-compose.
6. Familiarity with the AWS ECS stack.

We want you to care about

1. Good object oriented design
2. Performant APIs
3. Analysing why queries are slow and how to go about improving them.
4. Understanding DNS, Load balancing, Caching and Hashing.
5. Customer data and privacy.

Our API Stack services use:

1. Python 3.8+, Typescript
2. FastAPI, Flask, HapiJs
3. PostgresSQL, MySQL
4. Redis
5. Celery
6. Pytest, Jest for unit testing.
7. Gitlab CI/CD
8. Amazon ECS container services

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Work Location: Remote

Work Experience : 3 to 7 years

(Minimum 2.5 years of experience into MERN Stack)

Immediate Joiner Preferred.

We are looking for a Full Stack Web Developer (MERN Stack). Passionate about programming end to end, i.e both frontend and backend modules and applications. Open and keen to learn new technologies.

Job Description

• Develop interactive, user-friendly applications using the latest frameworks
• Translate designs and wire-frames into high quality and responsive screens
• Developing Front-End and Back-end Web Application
• Creating servers and databases for functionality
• API design, creation and integrations
• Staying abreast of developments in web applications, app development and programming languages.

Desired Candidate Profile

• Must have strong knowledge of Object-Oriented JavaScript
• Experience building applications in React and Node.js
• Design, modify, develop, test and implement flawless and clean code
• Experience with MongoDB and MYSQL
• Good knowledge of coding standards, design patterns and unit testing.
• Experience in API design and development
• Expertise in building secure, scalable & reliable systems
• Understanding of libraries like Next.js, Jquery, Adonis.js(optional)
• Good knowledge of CSS and HTML
• Experience working with GIT
• Experience with RESTful APIs