Audit Management

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Responsibilities:

 Leads technical design and development.

 Ensure high-quality, scalable, and testable application architecture through

rigorous design leadership and best practices.

 Owning complex features, writing quality code and tests, mentoring engineers,

and championing quality standards within a CI/CD environment.

Experience and Expertise Requirement :

 8+ years related software development experience.

 Proficiency in Java, SQL, Mongo and Angular, JavaScript, TypeScript, NodeJS.

 Working experience in Angular 6+

JOB DESCRIPTION

 Expertise in Gen AI frameworks, Lang Chain ecosystem, Hugging Face,

LLM capabilities, AI cost optimization

 Very strong programming skills and should be able to write optimized,

modular code.

 Should have good communication, and interpersonal skills.

 Ability to work in faced-paced agile environment and cope with the speed of

scrum process.

 Strong problem-solving skills and attention to detail.

 Traits to take ownership of the components and deliver work that including

development, unit testing, and bug-fixing.

 Deep understanding of design principles

 Strong architecture knowledge with experience in HLD + LLD

 Very strong debugging & problem-solving skill

 Ownership mindset and ability to lead design

 Ability to mentor other engineers

 Strong coding excellence (clean code, SOLID, modular design)

 Hands-on across Java, Node, Angular, SQL, Mongo

 GenAI stack proficiency & integration patterns

 Debugging proficiency is required across:

 Distributed services

 API integrations

 UI state management

 Query performance issues

 AI pipeline debugging (Lang Chain, LLM cost optimization, prompt

chains)

JOB DESCRIPTION

1.Supervisory Responsibility

This position may have supervisory responsibilities.

Educational Qualification

 Bachelor’s degree in computers or software engineering or

 Master’s degree in computer science, Computer Applications

·     Execute buying and selling of gold and silver bullion (bars, coins, and related products).

·     Monitor live bullion market trends, spot prices, premiums, and margins.

·     Maintain strong relationships with traders, refiners, banks, and brokers in Zaveri Bazaar.

·     Negotiate prices, margins, and credit terms with clients and suppliers.

·     Manage daily trading positions and inventory levels.

·     Coordinate with accounts and operations for billing, settlements, and reconciliations.

·     Ensure compliance with regulatory and company policies.

·     Identify new trading opportunities and expand client network.

·     Handle high-value cash/RTGS transactions securely and accurately.

·     Promote and market the company’s bullion and trading products directly to customers and business partners.

·      Conduct outdoor marketing activities, visits to clients, traders, and business hubs to generate leads.

·      Identify new market opportunities and expand customer networks within the bullion sector.

·     Maintain strong communication with existing clients and establish new business connections.

·     Participate in exhibitions, trade events, and industry gatherings to enhance brand visibility.

·     Provide market feedback, competitor insights, and customer needs to management.

·     Coordinate with internal teams to support sales activities and marketing campaigns.

·     Meet weekly/monthly targets for lead generation and client engagement.

Job description:

Job Description

FrontEnd Devloper ( React , Next.js), Amplifai Pune

Amplifai transforms AI potential into measurable business value, guiding organizations from strategic planning to execution. With deep expertise in AI product development, technical architecture, regulatory compliance, and commercialization, we deliver secure, ethical, and high-performing solutions. Having co-founded one of Europe’s most innovative AI companies, our team drives unparalleled growth for clients through cutting-edge technologies like GPT tools, AI agents, and modern frameworks. Join our new Pune office to shape the future of AI-driven innovation!

We’re excited to launch our new office in Pune, India, and are seeking a skilled Frontend Developer to join our growing team. This is your opportunity to shape intuitive, high-performance user interfaces from the ground up using React and modern front-end tech. If you’re driven to create seamless user experiences, love exploring new tools, and want to shine in a startup-like setting, we’d love to meet you!

Key Responsibilities:

• Play Individual contributor to development of a platform using Next.js, Supabase, Drizzle ORM, and Vercel for hosting.
• Design and implement microservices
• Integrate Vercel AI SDK for AI-driven features like pricing assistants and product classification.
• Leverage TanStack (React Query) for state management and ShadCN for reusable UI components.
• Drive CI/CD automation and deployment pipelines on Vercel, addressing technical debt in React Query, Drizzle, and database structure
• Collaborate with product analysts, UX designers, and QA teams to deliver configurable business flows and integrations with POS systems.
• Mentor developers, ensuring code quality, scalability
• Own project delivery, manage technical risks, and align with roadmap priorities like multi-step product classification
• Track project progress, identify risks, and resolve roadblocks to ensure timely delivery.
• Communicate effectively with clients and internal teams, presenting solutions and progress updates with clarity.
• Maintain comprehensive documentation of requirements, user stories, and sprint metrics.
• Identify opportunities to enhance Agile processes, team collaboration, and product outcomes through continuous improvement.

Required Skills & Experience:

• 4+ years of software development experience.
• Expertise in Next.js, React, and TypeScript for building scalable web applications.
• Proficiency with Supabase for authentication and database management, and Drizzle ORM for data interactions.
• Strong experience with TanStack (React Query) for state management and ShadCN for UI frameworks.
• Hands-on knowledge of Vercel for hosting, deployments, and Vercel AI SDK for AI integrations.
• Proven ability to design microservices architectures with RESTful APIs.
• Experience with CI/CD pipelines and automation tools (e.g., Vercel CI, GitHub Actions).
• Exceptional leadership, communication, and stakeholder management skills.

Preferred Qualifications

• Experience with AI-driven features (e.g., pricing models, product classification) or Vercel AI SDK.
• Familiarity with POS system integrations or e-commerce platforms.
• Knowledge of compliance frameworks in web applications.
• Certification in cloud architecture (e.g., Azure, AWS, Vercel) or Agile methodologies.

Job Type: Full-time

Work Location: In person

WHO ARE We?

WeMakeScholars is a Fintech startup funded and supported by the Ministry of IT, Government of India. We help students get education loans to fund their studies abroad or in India by closely working with 14+ lenders, including public/private banks & NBFC. We currently get around 0.5 million unique visitors a month.

We are the market leader in the education finance segment. Last academic year, we disbursed around 5,000Cr, and this year, we'd be doing more than that. Our team has more than doubled in one year, from 70 to 180 members. Overall, we have seen tremendous growth year-on-year, in every aspect since our inception 7years ago.

JOB DESCRIPTION

We strongly believe that eventually, every company has to become a tech company. As our website is the face of our company, we must have a strong, organically top-rank website on google to survive & grow in the long term. Since SEO plays an integral part in this, we have decided to invest more time & resources into it. We are looking for an SEO Specialist to be a part of our growth story and we like your profile for it.

You'll be working as the SEO Team Lead, with the assistance of our 6 members tech team, 4 members content team, 1 junior SEO Analyst. You will be directly reporting to our Chief Growth Officer who's got more than 11yrs experience with SEO.

IDEAL CANDIDATE

- 3yrs+ experience in SEO (preferably in consumer tech, e-commerce, banking, financial services or education segments)

- expertise in Google Analytics/SEMrush/similar web analytics platform

- well-versed with Google Algorithm updates

- Very high attention to detail, obsessed with the details & spotting opportunities to optimize

- Excellent communication (written and verbal) & interpersonal skills and a very high sense of ownership and integrity

JOB PERKS

With us, you not only get a competitive compensation package but also excellent career progression, healthy work-life balance, flexible working hours, leaves, work from home policies. Most importantly, working under our Senior SEO leadership, you'll have a steep learning curve and a great learning experience.

Package: Up to 20 LPA

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

The current application landscape features multiple Java web services running on JEE application servers, primarily hosted on AWS, and integrated with various systems such as SAP, other services, and external partners. DPS is committed to delivering the best digital work experience for the customers employees and customers alike.

Responsibilities:

Independent front- and backend implementation of business functionalities, defined as user stories by the customer, considering the cost-value ratio and maintenance effort for the customer 

Implementation of user stories and incidents, including concept, implementation (including automated unit tests), and communication with the customer within the agile development process.

Database activities such as creation or modification of database schema as well as implementation of database access, queries, and data modification 

Interface realization based on standard principles like REST or SOAP

Implementation of given Identity and Access Management Patterns for securing the application

Analysis and resolution of issues (3rd Level Support).

Documentation of the implementation.

Consultancy in technical and business topics within the applications.

Usage of selected tools for implementation, testing, rollout, and support.

Participation in regular meetings with the client to track the status of assigned tasks.

Requirements:

Experience with JEE technologies such as JPA, EJB, CDI, JAAS, and SAML.

Experience in technology related to JEE, like Maven.

Proficiency in HTML5, CSS, Angular, and Bootstrap.

Strong knowledge of SQL.

Experience with web services (SOAP, REST, JSON).

Skills & Requirements

JEE, JPA, EJB, CDI, JAAS, SAML, Maven, HTML5, CSS, Angular, Bootstrap, SQL, SOAP, REST, JSON, Database schema design, Unit testing, Agile development, Identity and Access Management (IAM), Troubleshooting, Documentation, Third-level support.

About Us:

At Prodioslabs, we are committed to pushing the boundaries of innovation and technology. We're on a mission to deliver cutting-edge software solutions and need a Technical Manager who can lead our team towards excellence.

Key Responsibilities:

As a Technical Manager, you will play a crucial role in our development team. Your responsibilities will include:

1. Team Leadership: Lead, mentor, and inspire a team of skilled developers. Set clear expectations and foster a collaborative and high-performance culture.
2. Technical Solutions: Provide technical guidance, oversee project architecture, and ensure the team delivers high-quality solutions.
3. Task Assignment: Assign tasks and projects to team members, ensuring that work is evenly distributed and aligned with project goals.
4. DevOps Expertise: Utilize your DevOps knowledge, including Docker, to streamline the development process, enhance deployment, and maintain a robust CI/CD pipeline.
5. Problem Solving: Act as a technical troubleshooter, addressing challenges and bottlenecks promptly and efficiently.

Qualifications:

To excel in this role, you should possess the following qualifications:

1. Strong expertise in React.js, Node.js, and MongoDB.
2. Proven experience in technical leadership and project management.
3. Excellent communication skills to interact effectively with cross-functional teams.
4. DevOps knowledge, including experience with Docker and CI/CD pipelines.
5. A passion for staying updated with the latest technology trends.

• Analyze highly complex business requirements;
• generate technical specifications to design or redesign complex software components and applications;
• Acts as an expert technical resource for modeling, simulation and analysis efforts;
• Adapt to change quickly and adjust work accordingly in a positive manner;
• Be flexible and thrive in an evolving environment;
• Individual contributor to build the application for e-commerce platform;
• Assures quality, security and compliance requirements are met for supported areas;
• Working in cloud data stores to include S3, DynamoDB and/or Amazon RDS;
• Perform test automation in a test-driven development environment;
• Implement DevOps concepts, tools and continuous delivery pipelines - Bamboo, Jenkins, Maven, Bitbucket, Jira, etc;
• Implement instrumentation to gather business-specific metrics around consumer usage patterns;

Required Skills:

• 2+ year of experience in Development in JAVA technology.
• Strong Java Basics
• Spring Boot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) or MongoDB (JSON parsing)
• Proficient in REST API development
• Good at problem solving

Good to Have Skills:

• 2+ years of experience in using Java
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentor ship/coaching is highly desirable.